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  • Solved

Task Manager and about:performance do not show tabs

When I access Task Manager from the Firefox menu or just type about:performance the screen comes up, but it only shows information for Task Manager itself (low impact) bu… (read more)

When I access Task Manager from the Firefox menu or just type about:performance the screen comes up, but it only shows information for Task Manager itself (low impact) but doesn't show information about open tabs / websites or add-ons. I was trying to use it to see if one of my open tabs was impacting browser performance. I have the latest version of Firefox.

Asked by gerrydl 4 months ago

Answered by jscher2000 17 hours ago

  • Solved

YouTube not working properly on Firefox

Been having this issue for the last few weeks where Firefox just won't load YouTube properly. In particular, livestreams won't play, chat always show as "disconnected fro… (read more)

Been having this issue for the last few weeks where Firefox just won't load YouTube properly. In particular, livestreams won't play, chat always show as "disconnected from chat" and I can't even access the profile menu (clicking on my profile pic on the top left just shows a loading icon forever).

Tried the following without any luck: 1. Safemode 2. Clearing all cache 3. Refresh firefox (When I first did a refresh, it started working again, then I went to sleep and the next morning the same problem is back again)

Any help would be much appreciated.

Asked by Nekonron 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

aol mail

Unable to login to aol mail thru firefox. It says "no longer logged in" and an error page pops up. Aol loads fine on my microsoft edge browser https://mail.aol.com/webmai… (read more)

Unable to login to aol mail thru firefox. It says "no longer logged in" and an error page pops up. Aol loads fine on my microsoft edge browser https://mail.aol.com/webmail-std/en-us/error?code=ERR1800

Asked by patriotpotter1 4 months ago

Answered by Scribe 4 months ago

  • Locked

bookmark star missing

I know how to bookmark a page- what I want to know is how to restore the bookmark star in the address bar (I accidentally removed it). I KNOW that you can bookmark a page… (read more)

I know how to bookmark a page- what I want to know is how to restore the bookmark star in the address bar (I accidentally removed it). I KNOW that you can bookmark a page by clicking the 3 dots at the end of the address bar and using the drop down menu, etc, or key commands.

BUT- I want to RESTORE the star that easily and quickly allowed you to bookmark a page. All other answers to this same question seem to only tell people alternate ways to bookmark a page. I don't need that. I need to know how to restore bookmark star to address bar. Thanks! my firefox ver is 84.0.1 64bit

Asked by aaronhicklinpause 4 months ago

Last reply by AliceWyman 2 weeks ago

  • Solved

Facebook and/or firefox issue

All was good until sometime today. FF 84.0.2 W10 up to date. Previously, when browsing FB marketplace, i could send a message about an item for sale. That send messag… (read more)

All was good until sometime today. FF 84.0.2 W10 up to date. Previously, when browsing FB marketplace, i could send a message about an item for sale. That send message button is now greyed out. The messenger button on the top right of my screen used to open a dropdown/popup that gave me a summary of my messages. That no longer works. I have been thru all kinds of settings randomly on FF and FB to try and correct the issue but i cannot figure out what is going on. I have tried turning Ublock on and off but that has not helped either. The only access i now have to messenger is to open it separately. I have not changed any FB settings. I did not change any FF settings myself other than trying to find out what could be doing this and exploring ublock for possibilities as that seemed the most likely culprit. Can anyone shed some light on what the issue is.

Asked by callwill 3 months ago

Answered by FredMcD 2 weeks ago

  • Solved

"simplify page" option missing in print preview

Today, when I go to print out a web page, the format of the Print Preview window has changed and the"Simplify Page" option is missing. I use this feature all the time. … (read more)

Today, when I go to print out a web page, the format of the Print Preview window has changed and the"Simplify Page" option is missing. I use this feature all the time. Without it many pages are impossible to print. How can I restore this feature?

Asked by dplant 3 months ago

Answered by jscher2000 3 months ago

  • Solved

Mozilla-provided font (I think) is just annoying/hard to read

I've read some complaints about the font that FF desktop uses on some websites. I'm seeing a very annoying font with some letters thicker (almost bold) and other letters … (read more)

I've read some complaints about the font that FF desktop uses on some websites. I'm seeing a very annoying font with some letters thicker (almost bold) and other letters thin. This occurs, for example, on the mozilla.org website and when FF is displaying a PDF.

I have "allow pages to choose their own fonts" checked, and I am not using hardware acceleration.

I went into the developer console and turned off the Mozilla-supplied font for a support webpage, and it then used something like a Times New Roman, but it was uniform in letter thickness.

I have attached screen snips.

If I display the same page using Chrome, the font looks great, so I don't know exactly what the problem is, but it's clearly a FF problem.

Notice in Chrome that the word "garbled" is in bold, and it does not appear in bold in either of the FF font examples.

Asked by van.knowles 2 weeks ago

Answered by van.knowles 2 weeks ago

  • Solved

Can't save logon information or create a primary password

On 84.0.2 on OSx. Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another brows… (read more)

On 84.0.2 on OSx.

Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another browser into Lockwise prompts a request to set a primary password first. Attempting to set a primary password (which is currently not set), yields the error message "Unable to change primary password."

Asked by aedes.ag 3 weeks ago

Answered by aedes.ag 3 weeks ago

  • Solved

Menu Font Size

I am using Firefox 84.0.2 (64-bit) on Win 10 Pro and the menu font size and toolbar icons are minuscule, even on my 32" monitor. I found a fix for this same problem in Th… (read more)

I am using Firefox 84.0.2 (64-bit) on Win 10 Pro and the menu font size and toolbar icons are minuscule, even on my 32" monitor.

I found a fix for this same problem in Thunderbird, but I don't see any way to make the menu fonts and toolbar icons bigger in Firefox. This has nothing to do with web sites, just the menu/bookmarks, toolbar icons, etc.

Thank you.

Asked by Bogey62 3 months ago

Answered by cor-el 3 months ago

  • Solved

Printer using system dialog box

Apparently Mozilla did an update and not it defaults to it's own printer dialog box. I hate it. There is a link to use the system print dialog box but it only works for t… (read more)

Apparently Mozilla did an update and not it defaults to it's own printer dialog box. I hate it. There is a link to use the system print dialog box but it only works for that specific print job. I can't find a setting to force Firefox to always use the system printer dialog box. Anyone know how to fix this? It's enough to make me stop using the browser becasue thr Firefox dialog box sucks.

Asked by contact409 3 months ago

Answered by jscher2000 3 months ago

  • Solved

Profile migration FF Rapid Release 84.x to ESR 78.6.x (Offline)

Dear all, I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration… (read more)

Dear all,

I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration. The customer has a very isolated on-premises environment and does not allow the users to login into a Firefox-Account. Therefore the settings for Cookies, Cache, History and especially Bookmarks are not synched.

Environment details:

  • Enterprise environment with several tausends of clients
  • All clients on Windows 10 Enterprise between 1809 and 20H2
  • All clients have always the newest Firefox installed currently 84.x

This creates a huge challenge to sync this stuff. Therefore I have now identified the following two options:

  1. 1 Allow the downgrade by using the environment variable MOZ_ALLOW_DOWNGRADE on Windows. For this option I am trying to find the real reason why this "Downgrade-Stop" has been implemented in the first place? What risks in detail do I take to allow this downgrade? Has anybody done this before and do you mind to share your experience here? How many issues did you face and how did you remediate the issues?
  1. 2 Hand over the migration to the users. Copy their current profile to their desktop and ask them to import their bookmarks manually. Not preferred by users and I can't even blame them for.

Is there any other way to automatically sync the profiles from 84.x to ESR 78.6.x without user interaction?

Thanks in advance Amir

Asked by Large Enterprise Support 4 months ago

Answered by Large Enterprise Support 1 month ago

  • Solved

Firefox "Print Preview" has disappeared from the File menu in 84.0.2

Firefox "Print Preview" has disappeared from the File menu in 84.0.2; all I have now is "Print", which brings up a Microsoft Edge style print dialog. Is this an upgradin… (read more)

Firefox "Print Preview" has disappeared from the File menu in 84.0.2; all I have now is "Print", which brings up a Microsoft Edge style print dialog. Is this an upgrading error, or is it just the way Firefox will be now?

Asked by firefox1202 3 months ago

Answered by jscher2000 3 months ago

  • Solved

Not able to see any page actions after clicking the button in the address bar

When I click the three dots in the address bar to open the page actions, I am not able to see any options it shows an empty box. It started happening recently. My version… (read more)

When I click the three dots in the address bar to open the page actions, I am not able to see any options it shows an empty box. It started happening recently. My version is 84.0.

Thanks in advance for helping out.

Ps. I have attached the screenshot of what exactly is happening.

Asked by Diode 1 month ago

Answered by FredMcD 1 month ago

  • Solved

Garbled Text on Websites

Attached is a sample of how web pages display. These can either initially display this way or, as in this example, the page opened correctly, I stepped away for a few min… (read more)

Attached is a sample of how web pages display. These can either initially display this way or, as in this example, the page opened correctly, I stepped away for a few minutes and when I viewed the page again it looked like the example. I can have a page open and it is displaying correctly, then open a new tab and go to a different site and the text will look like the example.

I have cleared the cache, dumped all the cookies. Restarting the browser (I do this many times a day) will fix the current page but eventually another page will display like this.

I running version 84.0.2 64bit on a Mac Pro Mojave. I don't have this problem with other browsers like Chrome or Safari. I never see it on my Windows 10 system.

Asked by MrBBPrinter 3 months ago

Answered by cor-el 3 months ago

  • Solved

Dashlane extension not found to download on Firefox.

Dashlane Password Manager has been working as an extension on Firefox on my Acer Aspire E5-571 laptop, but for an unknown reason it has disappeared from my toolbar. When … (read more)

Dashlane Password Manager has been working as an extension on Firefox on my Acer Aspire E5-571 laptop, but for an unknown reason it has disappeared from my toolbar. When searching for 'Dashlane' on the Firefox browser to install the extension on my browser, nothing relating to 'Dashlane' can be foound.

Asked by John Wheal-Jones 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

Security risk with certificate

When I go to https://www.sz-shop.de/ostern, FF tells me that there is a risk "Warnung: Mögliches Sicherheitsrisiko erkannt ... Am wahrscheinlichsten wird das Problem dur… (read more)

When I go to https://www.sz-shop.de/ostern, FF tells me that there is a risk

"Warnung: Mögliches Sicherheitsrisiko erkannt ... Am wahrscheinlichsten wird das Problem durch die Website verursacht und Sie können nichts dagegen tun. Sie können den Website-Administrator über das Problem benachrichtigen."

That is what I did. I called that shop and told about that warning. The lady on the phone also went to the address, but she did NOT see that warning. She confirmed that her PC was OUTSIDE of sz-shop.de like mine.

So the problem is a potentially wrong warning? Or how can we explain that I see a warning and other people do not see it?

Asked by firefox jolexin 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

set "print with system dialog" as default

dear ladies and gentlemen, Firefox has been delivered with the new print dialog since version 82. I have to print around a hundred PDF files at work (usually only the fir… (read more)

dear ladies and gentlemen,

Firefox has been delivered with the new print dialog since version 82.

I have to print around a hundred PDF files at work (usually only the first page of the document). The new print dialog means that there is a lot more work for me here.

Is it possible to set the "old" system print dialog by default or to instruct firefox to always print only the first page of the document by default?

Asked by Bruce Wayne 3 months ago

Answered by cor-el 3 months ago

  • Solved

DIsable u block origin on certain websites

Some websites do not load if an ad-blocker extension is enabled. In FireFox Windows Browser, how do I disable u block origin on some certain websites? I don't want to dis… (read more)

Some websites do not load if an ad-blocker extension is enabled. In FireFox Windows Browser, how do I disable u block origin on some certain websites? I don't want to disable ad-blocker and then enable it again and again.

Asked by Mudassar Ahmad 3 months ago

Answered by florian.katzman 3 months ago