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Window with tabs disappeared

Hi, just exited Firefox my usual way - Clicking Exit. Usual message pops up - Do you want to close 2 windows with xx tabs. Firefox closes. As always. When I am opening Fi… (read more)

Hi, just exited Firefox my usual way - Clicking Exit. Usual message pops up - Do you want to close 2 windows with xx tabs. Firefox closes. As always.

When I am opening Firefox again only 1 window opens! The less important one! The other window actually had all my important tabs.

How can I get my window back?

This has not happened for many many years.

Regards Gerd

Asked by Jozzig 1 year ago

Answered by cor-el 1 year ago

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secure conex fail

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed An error occurred during a connection to secure.capecodfive.com… (read more)

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed

An error occurred during a connection to secure.capecodfive.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

have previewed help topics particular to this problem, but not finding exact phrase. this is my online banking account. i use it regularly and often. i wanted to transfer funds. i have contacted the bank customer service, advised to clear cache and cookies, but no luck. FF autoupdates, Win7 not applying updates, prefer not using Win10.

i am over the hill and picking up speed, but need hand-holding at this point. moz help has helped before with good results. thanks for the life-preserver! elise bowen, cape cod

Asked by notanotherhero 1 year ago

Answered by notanotherhero 1 year ago

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Bank signon stopped working after last updates

As of Friday October 16, 2020 my bank sign on stopped working. I called the bank and they asked me to use my Microsoft edge browser and it worked. Any Idea on why this o… (read more)

As of Friday October 16, 2020 my bank sign on stopped working. I called the bank and they asked me to use my Microsoft edge browser and it worked.

Any Idea on why this on site does not work? I cleared cache and cookies and rebooted.

Asked by dale.traylor 1 year ago

Last reply by FredMcD 1 year ago

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Firefox 82.0 Crashes on Startup - BEX64

After updating to 82.0, Firefox crashes on startup - no crash reporter come up. The error in the Application Event Log is below. Installing R81.0.2 works OK. Windows 1… (read more)

After updating to 82.0, Firefox crashes on startup - no crash reporter come up. The error in the Application Event Log is below. Installing R81.0.2 works OK. Windows 10 x64.

Fault bucket 1275581050191285046, type 5 Event Name: BEX64 Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 82.0.0.7592 P3: 5f8738dd P4: ntdll.dll P5: 10.0.18362.1049 P6: b5beef21 P7: 00000000000a1170 P8: c0000409 P9: 000000000000000a P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE95.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF71.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFB0.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFCF.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE02E.tmp.txt

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_1b544b54fcc252cdfdf6b194343645212cb8_9cb06cfd_72412bc8-45a1-4fdb-844b-7682c6d71920

Analysis symbol: Rechecking for solution: 0 Report Id: 0ccc8f5e-5764-4a93-a37d-10117de847df Report Status: 268435456 Hashed bucket: 62447e0c1c305c5161b3c634f2df0b36 Cab Guid: 0

Asked by Brett.Chapman 1 year ago

Last reply by Jonathan Watt 1 year ago

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Firefox Tags missing entirely from library

Using firefox 81.0.2 for a while now i've notiec that my library is missing a tags section entirely, so have no way to manage/browse by tags. I see Bookmarks See Pocket… (read more)

Using firefox 81.0.2 for a while now i've notiec that my library is missing a tags section entirely, so have no way to manage/browse by tags. I see Bookmarks See Pocket List downloads see synched tabs

but no tag option anywhere . i can edit bookmarks and add tags, but have no way to manage or view by tags.

Thanks for any help.

Asked by jesse11 1 year ago

Last reply by jesse11 1 year ago

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Firefox constantly crashing over last couple of months

HI. Firefox has been regularly crashing over the last month or two. Today it's crashed 4-5 times in 10 minutes. I tried sfc /scannow just now and there were no integrity … (read more)

HI. Firefox has been regularly crashing over the last month or two. Today it's crashed 4-5 times in 10 minutes. I tried sfc /scannow just now and there were no integrity violations. I've always submitted the crash report immediately after each event, however the last few were unsubmitted when I checked the log just now, so I've submitted them too. Firefox has always been updated to the latest version. Any ideas? Cheers Ian

Asked by zobrdrool 1 year ago

Last reply by zobrdrool 1 year ago

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Firerox don't load pages in a new TAB - but if I open another, it loads

I'm having a weird problem with Firefox for a long time now. I'm using the latest version, for windows, x64bits - 81.0.2 Sometimes, I press Ctrl+T to open a new TAB and … (read more)

I'm having a weird problem with Firefox for a long time now.

I'm using the latest version, for windows, x64bits - 81.0.2

Sometimes, I press Ctrl+T to open a new TAB and I type an address or paste an address and it just won't load the page... It stays loading, loading and it does nothing.. BUT If I open another tab (Ctrl+T or in the plus sign) and paste or type and address, everything works... This can happen again on the same window or in another window... I just don't know what is happening... I haven't switch to another browser because I love Firefox to much, but I'm getting a bit tired of this problem...

Any hints on why this is happening ?

Asked by Bruno Santos 1 year ago

Last reply by Bruno Santos 1 year ago

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"Other bookmarks" button disappeared

After an update done on October 13, the button that I clicked on to see the menu list that showed selections like "show all bookmarks' and "other bookmarks" to see my boo… (read more)

After an update done on October 13, the button that I clicked on to see the menu list that showed selections like "show all bookmarks' and "other bookmarks" to see my bookmarks suddenly disappeared. The button used to be on the top right hand corner of the page, to the left of the one that is titled 'view history, etc". Now I cannot find the bookmarks. Help. Thanks in advance.

PS - When I changed/edited the post, and redisplayed the question, it did not show my changes but when clicked the "edit this question" link, the edit box contained the changes. That is confusing.

Asked by lflluch 1 year ago

Last reply by cor-el 1 year ago

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COX speed test page does not display the speed test

The COX speed test page does not work. It does not even display the speed test, just the text on the page. www.cox.com/residential/support/internet/speedtest.html … (read more)

The COX speed test page does not work. It does not even display the speed test, just the text on the page. www.cox.com/residential/support/internet/speedtest.html

Asked by bygeorgejr 1 year ago

Last reply by FredMcD 1 year ago

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Facebook is showing whitescreen after 2FA only in Firefox

Hey , first time i am facing this problem , i deleted the profile files of firefox then i uninstalled my firefox then i deleted the update section then again reinstalled … (read more)

Hey , first time i am facing this problem , i deleted the profile files of firefox then i uninstalled my firefox then i deleted the update section then again reinstalled firefox , started firefox in safe more , or cleared every history cookies and also deleted every cookies but facebook seems to not load. First then i open facebook i can type the password and my email then there is 2FA then after giving the code FB loads for a bit then it shows white screen, i mean full white screen. So please help. This problem i am facing from last night when i left my pc on for the whole night while and sleep and when i came back on i cnt acess facebook . But chrome and microsoft edge works.

Asked by arghyaamber 1 year ago

Last reply by christopherwhite597 1 year ago

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Venmo login

I can log in to my Venmo account using Chrome and Edge, however I get the attached error message when trying to log in using Firefox. I removed my cookies and data info … (read more)

I can log in to my Venmo account using Chrome and Edge, however I get the attached error message when trying to log in using Firefox. I removed my cookies and data info for the Venmo site, but that didn't make a difference. Any suggestions?

Asked by marktama 1 year ago

Last reply by FredMcD 1 year ago

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Firefox crash continuously in recovery mode too

Good morning, this morning after the changement of the Initial password protection in security menu, Firefox crashes immediatly, in recovery mode too.. Here Crash ID.. … (read more)

Good morning, this morning after the changement of the Initial password protection in security menu, Firefox crashes immediatly, in recovery mode too.. Here Crash ID.. Please help me to solve as soon as possible this problem. Thanks

Identificativo crash: bp-1113a858-4989-4c00-9dfd-b462f0201019

Asked by VALERIO LAVORO 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Firefox logs me out of sites and clears cookies every 24 hours

This is going on for the last 5 days or so days. It seems to happen on a fixed schedule. Everyday on a specific time I will get logged out of google,gmail,youtube,faceboo… (read more)

This is going on for the last 5 days or so days. It seems to happen on a fixed schedule. Everyday on a specific time I will get logged out of google,gmail,youtube,facebook,reddit and have to re-accept cookies. I am not sure why this is happening but it is very annoying.

Asked by Profat 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Logins and passwords still not saved

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are au… (read more)

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are automatically filled when I move the cursor to the Username and Password fields, but I still have to click Log In. As soon as I log out and log in I am asked to "Sign In" again. I tried manually adding a website to the "Saved Logins" but that did not help. Using Windows 10 64bit.

Asked by steenwinther 1 year ago

Last reply by steen.winther 1 year ago

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MS OneNote Microphone

This feature is not working in Firefox. When clicking on the dictation icon an error message is received to the effect that Onenote does not have access to the laptops mi… (read more)

This feature is not working in Firefox. When clicking on the dictation icon an error message is received to the effect that Onenote does not have access to the laptops microphone. Onenote definetely does have the permission needed in Firefox, both in the page info and in the options. This feature works well in Edge.

I am finding this on two laptops one using Windows 10 Pro the other Windows 10 Home. Both are up to date. Therefore I assume that this is a bug in FF?

Asked by Steven 1 year ago

Last reply by Steven 1 year ago

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Highlights on New Tab page not showing any Bookmarks

Hi, I hope someone can help - this is starting to get a little annoying. I'd like my New Tab page to display my Bookmarks in the Highlights section. I only check the sett… (read more)

Hi, I hope someone can help - this is starting to get a little annoying. I'd like my New Tab page to display my Bookmarks in the Highlights section. I only check the setting to show Bookmarks since what I'm looking for is something a bit like Speed Dial. The Highlights section can populate Visited sites just fine, but no bookmarks show up. My bookmarks are saved in the default Other Bookmarks folder. Safe Mode makes no difference.

This worked when I first set it up, but now the section is blank (again). It seems to happen after PC has been shut down, but I haven't tested that properly. Trying the steps mentioned in this post https://support.mozilla.org/en-US/questions/1282646 did nothing. Last time I fixed it by deleting my bookmarks completely and re-adding them, but that's not really a long-term solution.

Asked by ceshen 1 year ago

Last reply by ceshen 1 year ago

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firefox closing itself randomly

The firefox browser has been closing itself recently, quite often aswell(2 times a day minimum). No crash reports, nothing like that afterwards either. when i reopen the … (read more)

The firefox browser has been closing itself recently, quite often aswell(2 times a day minimum). No crash reports, nothing like that afterwards either. when i reopen the browser it continues where i left off. i use the duckdugo extention if that may play a role in it.

Any ideas?

All the best!

Asked by rovassel 1 year ago

Last reply by Niko Koppenberg 1 year ago