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  • Archived

Can't log in to paypal

As the title says - can't log in to paypal using firefox. It works with other browsers, firefox gives error: "Sorry, we can't log you in. If you think there's an issue wi… (read more)

As the title says - can't log in to paypal using firefox. It works with other browsers, firefox gives error: "Sorry, we can't log you in. If you think there's an issue with your account, contact us and we'll help resolve it."

I've tried restarting in safe mode but still doesn't work :/

Asked by Wojtek 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Freeze on deleting tab; touchscreen

I have a unique and perplexing touchscreen issue using the latest Firefox browser on a 2017 Surface Pro (8/256) with the latest software and firmware updates. When I ad… (read more)

I have a unique and perplexing touchscreen issue using the latest Firefox browser on a 2017 Surface Pro (8/256) with the latest software and firmware updates.

When I add a new tab and subsequently try to delete that new tab, Firefox often freezes meaning that the browser does not feedback/refresh on my clicking (touching). HOWEVER when I force a browser refresh by clicking on any other window Firefox refreshes and acts on all the clicks I made while it was frozen. The clicks were processed by Firefox but it appears that the browser is not repainting after each click. To add insult to injury when I use a USB mouse this does not occur. Also I run identical Firefox on another desktop via mouse with no issues.

Certainly this seems to point to a Windows software issue but this issue does happen with any other apps including IE and Edge.

Among other things, actions I have tried include:

1. Run in safe mode 2. Re-install with new profile 3. Toggle many of recommended about:config settings 4. Change themes 5. Re-installed Windows touch screen driver

Below is my troubleshooting report.

Any ideas? Richard

Asked by Richard567 2 years ago

Last reply by philipp 2 years ago

  • Archived

My firefox doesn't save login and password for proxy.

Hello! I have access to internet via proxy. It requires autentification. But firefox doesn't save login and password for that proxy and prompts autentification each time.… (read more)

Hello! I have access to internet via proxy. It requires autentification. But firefox doesn't save login and password for that proxy and prompts autentification each time. Is it possible to get this issue fixed? Firefox 59.0.2 64bit.

Asked by AviaX 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My account won't sync

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing… (read more)

I wanted to upgrade to Firefox Quantum. I synced my account, uninstalled Firefox 56, downloaded the latest version online and installed it. However, my account is failing to sync, and I can't get my bookmarks and logins.

Here's the log: https://pastebin.mozilla.org/9081097

Asked by jacobson_ 2 years ago

Last reply by Sajjad Bin Samad 2 years ago

  • Archived

I am not receiving the email to verify my syncing account is correct. What do I do?

I'm using Firefox on multiple computers, am trying to retrieve bookmarks for my new work computer but am unable to login to my account to sync the computer. I keep recei… (read more)

I'm using Firefox on multiple computers, am trying to retrieve bookmarks for my new work computer but am unable to login to my account to sync the computer. I keep receiving an email that Wowway, my internet supplier is not accepting the email from Firefox. Is there another way to retrieve my bookmarks?

Asked by rhaas1955 2 years ago

Last reply by guigs 2 years ago

  • Archived

install server certificate file

I have a self-signed server certificate file. I specifically want to install the file from local disk: it was obtained from another source rather than attempting to have … (read more)

I have a self-signed server certificate file. I specifically want to install the file from local disk: it was obtained from another source rather than attempting to have Firefox first connect to the site and *then* add an exception. I want to be able to go to Preferences -> Privacy & Security -> View Certificates -> Servers -> Import...

However, that last step is missing.

Asked by keith-bennett-gbg 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox Quantum 59.0.2 (64-bit) is restarting my PC often

I started my PC this morning and tried to start Firefox Quantum. The PC rebooted. When it came back up, I used Internet Explorer to troubleshoot the problem. I found t… (read more)

I started my PC this morning and tried to start Firefox Quantum. The PC rebooted. When it came back up, I used Internet Explorer to troubleshoot the problem. I found that accessibility services might be the culprit. I do use Ease of Access to make my mouse more visible. However, when I go to that feature of PC Settings (I am using MS Windows 10 Home), there is no way that I can see to turn off the mouse services. The only thing I can do is select the first option in size and color. The Help/Troubleshooting item doesn't have a tab for Accessiblility, so no luck there. Anything you guys can do to help would be appreciated. Internet Explorer is way too clunky, Google Chrome is incomprehensible and MS Edge... Thanks.

Asked by JimmyJoeBob 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

I get this message when trying to save to a desktop folder: “Desktop” can’t be opened because the original item can’t be found.

Recently reinstalled High Sierra 10.13.3. Now Firefox won't let me choose the desktop when I want to save a file from AOL or from a website. I have refreshed and reinstal… (read more)

Recently reinstalled High Sierra 10.13.3. Now Firefox won't let me choose the desktop when I want to save a file from AOL or from a website. I have refreshed and reinstalled Firefox.

Asked by 0864 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

since when did firefox processes on linux start showing up as 'We' in top?

Name Firefox; Version 59.0.2 Build ID 20180326161258; User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:59.0) Gecko/20100101 Firefox/59.0; OS Linux 4.13.0-37-generic… (read more)

Name Firefox; Version 59.0.2 Build ID 20180326161258; User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:59.0) Gecko/20100101 Firefox/59.0; OS Linux 4.13.0-37-generic firefox processes are showing up differently now, or is there a security issue? I have never seen procs that look like this before: dsprouse 15514 15220 1 12:17 ? 00:00:01 /usr/lib/firefox/firefox -contentproc -childID 5 -isForBrowser -intPrefs 6:50|7:-1|19:0|34:1000|42:20|43:5|44:10|51:0|57:128|58:10000|63:0|65:400|66:1|67:0|68:0|69:100|74:0|75:120|76:120|159:2|160:1|164:60|165:30|166:512000|175:5000|177:6|191:8192|192:524288|193:5|206:10000|227:24|228:32768|230:0|231:0|240:5|244:1048576|246:100|247:5000|249:600|250:4|251:1|260:2000|277:3|290:60000|308:300|309:30| -boolPrefs 1:0|2:0|4:1|5:0|24:1|27:0|28:1|29:1|31:1|32:1|33:1|36:1|37:0|38:1|41:1|45:1|46:0|47:0|48:1|49:1|50:1|52:0|55:1|56:1|59:0|60:0|61:0|62:0|64:0|70:1|71:1|72:0|73:1|77:1|78:1|79:0|80:0|81:1|82:1|83:0|84:1|87:0|88:0|91:1|92:1|96:1|97:1|98:0|99:1|100:0|101:0|103:0|104:0|105:1|106:1|107:1|110:1|111:1|112:1|113:1|114:1|115:0|116:0|117:0|119:0|120:1|121:1|122:0|123:0|124:0|125:0|127:1|128:0|129:1|130:1|131:1|132:0|133:0|134:1|135:1|136:1|137:1|138:0|139:1|140:1|141:1|142:1|143:1|144:1|145:0|146:1|147:1|148:0|149:1|150:0|152:0|153:0|154:0|155:1|156:1|157:1|158:1|161:1|162:0|172:0|173:0|174:1|178:1|180:1|181:0|182:1|184:1|186:0|187:0|190:0|194:1|195:0|196:1|197:1|198:0|201:1|205:1|207:1|208:0|210:1|213:0|225:0|226:0|229:1|232:0|234:1|235:1|237:1|238:0|245:1|248:1|253:0|254:0|255:0|256:1|257:1|258:0|259:1|264:0|267:1|268:1|269:1|270:1|271:1|272:0|273:0|279:1|282:0|283:0|284:1|285:1|286:0|287:1|288:1|289:1|291:0|292:0|294:0|303:1|304:1|305:0|306:0|307:0| -stringPrefs 3:7;release|151:0;|212:3;1.0|223:332;  ¼½¾ǃː??։֊׃״؉؊٪۔܁܂܃܄ᅟᅠ᜵           ???‐’․‧??????? ‹›⁁⁄⁒ ⅓⅔⅕⅖⅗⅘⅙⅚?⅜⅝⅞⅟∕∶⎮╱⧶⧸⫻⫽⿰⿱⿲⿳⿴⿵⿶⿷⿸⿹⿺⿻ 。〔〕〳゠ㅤ㈝㈞㎮㎯㏆㏟꞉︔︕︿﹝﹞?./。ᅠ???�|224:4;high| -schedulerPrefs 0001,2 -greomni /usr/lib/firefox/omni.ja -appomni /usr/lib/firefox/browser/omni.ja -appdir /usr/lib/firefox/browser 15220 true tab

Asked by DanielSprouse 2 years ago

Last reply by James 2 years ago

  • Archived

Generic Indicator of Compromise Detected Due to Unicode RtoL Encoding in Firefox Command Line - Is RtoL Expected Behaviour or a Genuine Compromise?

Hello support community, Our Cisco AMP advanced malware protection has detected more than one instance it considers a generic IOC (indicator of compromise) for Firefox 5… (read more)

Hello support community,

 Our Cisco AMP advanced malware protection has detected more than one instance it considers a generic IOC (indicator of compromise) for Firefox 59.0.2.6656 for Windows (32-bit - Application SHA-256: e1010feb5e9d4726c2a8bf092d3f00521cccb2ee7189273eeb8d297a469104b9) and we aren't sure if it is legitimate Firefox behaviour or not as it is indeed out of the ordinary.
 AMP detected the following command line being invoked with unicode right-to-left used -- file path characters are actually reversed into "right-to-left" order in the command line (see the last bit of the command line), which is not expected behaviour in our locale:

--- [begin command line] --- C:\Program Files (x86)\Mozilla Firefox\firefox.exe -contentproc --channel=9592.3.567747140\910701300 -childID 1 -isForBrowser -intPrefs 6:50|7:-1|34:1000|42:20|43:5|44:10|51:0|57:128|58:10000|63:0|65:400|66:1|67:0|68:0|69:100|74:0|75:120|76:120|159:2|160:1|164:60|165:30|166:512000|175:5000|177:6|191:8192|192:524288|193:5|206:10000|227:24|228:32768|230:0|231:0|240:5|244:1048576|246:100|247:5000|249:600|251:1|260:2000|277:4|281:0|290:60000|308:300|309:30| -boolPrefs 1:0|2:0|4:1|5:0|24:1|27:0|28:1|29:1|31:1|32:1|33:1|36:0|37:0|38:1|41:1|45:1|46:0|47:0|48:1|49:1|50:1|52:0|55:1|56:1|59:0|60:0|61:0|62:0|64:0|70:1|71:1|72:0|73:1|77:1|78:1|79:0|80:0|81:1|82:1|83:0|84:1|87:0|88:0|91:1|92:1|96:1|97:1|98:0|99:1|100:0|101:0|103:0|104:0|105:1|106:1|107:1|110:1|111:1|112:1|113:1|114:1|115:0|116:0|117:0|119:0|120:1|121:1|122:0|123:0|124:0|125:0|127:1|128:0|129:1|130:1|131:1|132:0|133:0|134:1|135:1|136:1|137:1|138:0|139:1|140:1|141:1|142:1|143:1|144:1|145:0|146:1|147:1|148:0|149:1|150:0|152:0|153:0|154:0|155:1|156:1|157:1|158:1|161:1|162:0|172:0|173:0|174:1|178:1|181:0|182:1|184:1|186:0|188:1|194:1|195:0|196:1|197:1|198:0|201:1|205:1|207:1|208:0|210:1|213:0|219:0|220:1|221:0|222:1|225:0|226:0|229:1|232:0|234:1|235:1|237:1|238:0|245:1|248:1|253:0|254:0|255:0|256:1|257:1|258:0|259:1|264:0|267:1|268:1|269:1|270:1|271:1|272:0|273:0|279:0|282:0|283:0|284:1|285:1|286:0|287:1|288:1|289:1|291:0|292:0|294:0|303:1|304:1|305:0|306:0|307:0| -stringPrefs 3:7;release|151:0;|212:3;1.0|223:332; ¼½¾ǃː̷̸։֊׃״؉؊٪۔܁܂܃܄ᅟᅠ᜵           ​‎‏‐’․‧

‪‫‬‭‮ ‹›⁁⁄⁒ ⅓⅔⅕⅖⅗⅘⅙⅚⅛⅜⅝⅞⅟∕∶⎮╱⧶⧸⫻⫽⿰⿱⿲⿳⿴⿵⿶⿷⿸⿹⿺⿻ 。〔〕〳゠ㅤ㈝㈞㎮㎯㏆㏟꞉︔︕︿﹝﹞./。ᅠ�|224:4;high|278:38;{9236dabd-96ba-42e3-bed1-f4c6cc7b7361}| -schedulerPrefs 0001,2 -greomni C:\Program Files (x86)\Mozilla Firefox\omni.ja -appomni C:\Program Files (x86)\Mozilla Firefox\browser\omni.ja -appdir C:\Program Files (x86)\Mozilla Firefox\browser 9592 \\.\pipe\gecko-crash-server-pipe.9592 tab‬‬‬ --- [end command line] ---

 As this is detected as a generic IOC, it's not a question we can pose to Cisco AMP support, it's one we need to address to the Mozilla support community.
 Can you please advise if this is normal Firefox behaviour or if it is indeed an indicator of compromise? If it is normal behaviour, might you also be able to advise why this encoding is used for locales that do not use RtoL unicode?

Thank you

Asked by pa_am 2 years ago

Last reply by cor-el 2 years ago

  • Archived

What is exactly firefox PKCS#12 export ciphers type ?

Hello, I'm working with firefox 59.0.2 (64 bits) and trying to create a certificat with http://www.cacert.org. My certificate is correctly created and inserted in the fir… (read more)

Hello, I'm working with firefox 59.0.2 (64 bits) and trying to create a certificat with http://www.cacert.org. My certificate is correctly created and inserted in the firefox certificate database. I need to use this certificate with my private key in others software (Windows10, Chrome, Edge, Adobe Acrobat pro 9.5.5 and reader DC 18.2304,...) After export the certificate chains including the private, public and root keys PKCS#12 (.P12), I'm trying without success to import the certificate in windows10/certmgr because received a password error message. For information : Reimport the .P12 certificate into firefox certificate database correctly work. Import the .P12 certificate into Acrobat pro 9.5.5 correctly work and sign also work. openssl also work to convert .P12 file to pem then pem to .pfx resulting .pfx file then is correctly import to windows10/certmgr : This currently my only workaround solution.

openssl info on .P12 return :

===========

MAC:sha1 Iteration 1000000 PKCS7 Data Shrouded Keybag: pbeWithSHA1And3-KeyTripleDES-CBC, Iteration 1000000 PKCS7 Encrypted data: pbeWithSHA1And40BitRC2-CBC, Iteration 1000000 Certificate bag Certificate bag

openssl info on .Pfx return :

===========

MAC:sha1 Iteration 2048 PKCS7 Encrypted data: pbeWithSHA1And40BitRC2-CBC, Iteration 2048 Certificate bag Certificate bag PKCS7 Data Shrouded Keybag: pbeWithSHA1And3-KeyTripleDES-CBC, Iteration 2048

My questions : Why do I have to use openssl to convert my certificate to be able to import it to windows10/certmgr ? What is exactly firefox PKCS#12 export ciphers type ? Why Iteration = 1000000 for firefox export and 2048 for openssl output, could it be the culprit ? Is there other possible culprit ? (Order of openssl info out lines not the same) Is it possible to configure the firefox export to be compatible with windows10/certmgr ?

Asked by oufo 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I AM BEING PREVETED FROM OPENNING AN ACCOUNT BECUSE SOMEONE BELIEVES I AM A CHILD . I AM 69, BORN

I HAD A FIREFOX ACCOUNT ON A PREVIOUS PC. BUT NOW I AM TRYING TO DOWNLOAD IT TO THIS PC AND I AM GETTING A MESSAGE THAT FIREFOX DOES NOT OPEN ACCOUNTS FOR CHILDREN. I DO… (read more)

I HAD A FIREFOX ACCOUNT ON A PREVIOUS PC. BUT NOW I AM TRYING TO DOWNLOAD IT TO THIS PC AND I AM GETTING A MESSAGE THAT FIREFOX DOES NOT OPEN ACCOUNTS FOR CHILDREN. I DON'T KNOW WHERE THIS COMING FROM: THERE ARE NO CHILDREN IN MY HOME. I WANT KNOW WHAT IT TAKES FOR ME TO GET AN ACCOUNT WITH FUREFOX?


edit: no need for dob.

Asked by only3sisters 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox dictonaries wont work

Hi there, I have a problem at work with the dictionaries. At home I can use the installed dictionary without any problem. At work we also have Firefox 59.0.2 (64bit), and… (read more)

Hi there, I have a problem at work with the dictionaries. At home I can use the installed dictionary without any problem. At work we also have Firefox 59.0.2 (64bit), and I can see the dictionary installed. But when I choose the language I only see red lines under my text (and I know for sure some words are correct). If I pick the standard language of Firefox (English - United states), it works. But if I install a different dictionary like English - British it won't work. I also tried Dutch and some other languages. But only the standard one works.

I have tried an older computer that has an older version of Firefox, and it works perfect. Until I update Firefox to the latest version. then it won't work anymore. So I thought it had to do with the Firefox version. But at home it works perfect with the same new Firefox update.

Anyone an idea? Or is it maybe the 64 bit that does not work? Can someone test this for me?

Asked by Ron0x 2 years ago

Last reply by multistreamer 2 years ago

  • Archived

PKCS12 file from Firefox will not open in Windows. It says the password is wrong, but I know it is not the case.

I recently got an email certificate online, and I am trying to export it from Firefox into Windows. I went to the certificate store in Firefox, exported it to my desktop … (read more)

I recently got an email certificate online, and I am trying to export it from Firefox into Windows. I went to the certificate store in Firefox, exported it to my desktop in a PKCS12 file, and tried to open it in Windows, but Windows thinks the password I used is wrong. It doesn't matter what password I use, whether it's copied out of KeePass or a simple dictionary. Am I missing something?

Asked by ericn32 2 years ago

Last reply by WestEnd 2 years ago