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fullscreen unavailable

after updating to Firefox 49.0.2 when i click on the full screen button in an embedded video using the html5 player it shows a small message "Full screen unavailable". I'… (read more)

after updating to Firefox 49.0.2 when i click on the full screen button in an embedded video using the html5 player it shows a small message "Full screen unavailable". I've tried starting Firefox in safe mode and still have the problem. I have not added or removed any add-ons.

Asked by RotorNut 4 years ago

Answered by RotorNut 4 years ago

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dropdown

My dropdown menu does not display as it should, the "refresh firefox" solves the problem but after a boot of my PC or restarting FF the problem comes back. I'll provide a… (read more)

My dropdown menu does not display as it should, the "refresh firefox" solves the problem but after a boot of my PC or restarting FF the problem comes back. I'll provide a print screen with 4 pictures the 2 first on top is FF when the dropdown not working, the 2 others from Edge and how it should be displayed.

I also tried to unmark "use hardware acceleration when available" and restart of the browser, but thats not helping me either.

Asked by XziizX 4 years ago

Answered by jscher2000 4 years ago

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I had a "critical update" for Firefox appear as a new tab, from a strange web address, so I canceled it --- should I have let it install?

I was on a website, reading some information, when suddenly the screen changed to the Firefox logo on an orange background. The screen said I had to download and install … (read more)

I was on a website, reading some information, when suddenly the screen changed to the Firefox logo on an orange background. The screen said I had to download and install a "critical update" for Firefox, but the web address I was to download it from was a long, strange name that I'd never heard of before --- it certainly was NOT from Mozilla. I canceled the download, and the screen disappeared, i.e., returned to the website I was previously looking at.

Was this legitimate or bogus? Should I have downloaded it?

I wish I could remember the web address. Interestingly, when I went to my history to see it, there was no record of the address.

Asked by davefessenden 4 years ago

Answered by jscher2000 4 years ago

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How do I make the "Remember Passwords" option stay checked between sessions?

When I check the box for "Remember logins for sites," everything works just as it supposed to. But when I close/restart Firefox, the selection is deleted, and I have to g… (read more)

When I check the box for "Remember logins for sites," everything works just as it supposed to. But when I close/restart Firefox, the selection is deleted, and I have to go in and recheck the box for each session. How do I make my selection permanent?

Asked by JoeRees 4 years ago

Answered by philipp 4 years ago

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Videos playing only with sound after update to 49.0.2

After Firefox update to 49.0.2 i have problems with videos on sites like: http://www.cc.com/video-clips/07m87l/the-daily-show-with-trevor-noah-donald-trump-hints-at-a-not… (read more)

After Firefox update to 49.0.2 i have problems with videos on sites like: http://www.cc.com/video-clips/07m87l/the-daily-show-with-trevor-noah-donald-trump-hints-at-a-not-so-peaceful-transfer-of-power or http://time.com/4514971/iphone-7-worlds-tallest-building/

There is only sound, no picture, just grey/black background. Downgrading to 48.0.2 helped, but on this version Netflix videos aren't working.

Asked by sparrhawk 4 years ago

Answered by FredMcD 4 years ago

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Unresponsive Script chrome://passwordmgr

In 49.0.2 I am experiencing an Unresponsive Script being caused by chrome://passwordmgr/... See Image file. I do not have chrome installed on my computer, so it is very c… (read more)

In 49.0.2 I am experiencing an Unresponsive Script being caused by chrome://passwordmgr/... See Image file.

I do not have chrome installed on my computer, so it is very confusing. Why would Firefox be using chrome to do anything?

Any clues will be appreciated.

Thanks, Fred

Asked by Fred 4 years ago

Answered by Fred 4 years ago

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Firefox crashes

Firefox has been crashing intermittently until yesterday, it began crashing every time I tried to start it. Now I cannot even open it in safe mode. I have tried uninst… (read more)

Firefox has been crashing intermittently until yesterday, it began crashing every time I tried to start it. Now I cannot even open it in safe mode. I have tried uninstall and reinstall via synaptic on my Linux Mint 17 system. Below is the most recent crash report:

~/.mozilla/firefox/88100gos.default/crashes/events -rw------- 1 joe 9483 Oct 31 09:54 1ff61d2a-e98b-309b-41b01bea-7c8dba8a -rw-rw-r-- 1 joe 111 Oct 31 09:54 1ff61d2a-e98b-309b-41b01bea-7c8dba8a-submission

crash.main.2 1477932860 1ff61d2a-e98b-309b-41b01bea-7c8dba8a TelemetrySessionId=4be2a54e-999f-41b7-a0d3-8c89388eee17 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161025170804","version":"49.0.2","vendor":"Mozilla","platformVersion":"49.0.2","xpcomAbi":"x86-gcc3","hotfixVersion":null},"partner":{"distributionId":"mint","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["mint "]},"system":{"memoryMB":2013,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":28,"stepping":10,"l2cacheKB":512,"l3cacheKB":512,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Linux","version":"3.2.0-23-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"nouveau -- Gallium 0.4 on NVA8","vendorID":"nouveau","deviceID":"Gallium 0.4 on NVA8","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 8.0.2","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17105},"addons":{"activeAddons":{"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17099,"updateDay":17099,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout"," userDisabled":false,"appDisabled":false,"version":"1.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17099,"updateDay":17099,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17099,"updateDay":17099,"isSystem":true},"ubufox@ubuntu.com":{"blocklisted":false,"description":"Ubuntu Firefox Pack.","name":"Ubuntu Firefox Modifications","userDisabled":false,"appDisabled":false,"version":"3.0","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16595,"updateDay":16595,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"49.0.2","scope":4," foreignInstall":false,"hasBinaryComponents":false,"installDay":17099,"updateDay":17099},"activePlugins":[{"name":"DivX Browser Plug-In","version":"","description":"<a href=\\"http://kdekorte.googlepages.com/gecko-mediaplayer\\">Gecko Media Player</a> 1.0.4

Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx","video/vnd.divx"],"updateDay":15206},{"name":"RealPlayer 9","version":"","description":"<a href=\\"http://kdekorte.googlepages.com/gecko-mediaplayer\\">Gecko Media Player</a> 1.0.4

Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-pn-realaudio","application/vnd.rn-realmedia","application/vnd.rn-realaudio","video/vnd.rn-realvideo","audio/x-realaudio","audio/x-pn-realaudio-plugin","application/smil"],"updateDay":15206},{"name":"mplayerplug-in is now gecko-mediaplayer 1.0.4","version":"","description":"<a href=\\"http://kdekorte.googlepages.com/gecko-mediaplayer\\">Gecko Media Player</a> 1.0.4

Vide","blocklisted":false, "disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-mpegurl","video/mpeg","audio/mpeg","video/x-mpeg","video/x-mpeg2","audio/mpeg","audio/x-mpeg","audio/mpeg2","audio/x-mpeg2","audio/mp4","audio/x-mp4","video/mp4","video/x-m4v","video/3gpp","audio/mpeg3","audio/x-mpeg3","audio/x-mpegurl","audio/mp3","application/x-ogg","application/ogg","audio/x-ogg","audio/ogg","video/x-ogg","video/ogg","application/x-vlc-plugin","application/x-google-vlc-plugin","audio/flac","audio/x-flac","video/fli","video/x-fli","video/x-flv","video/flv","video/vnd.vivo","audio/x-matroska","video/x-matroska","application/x-nsv-vp3-mp3","audio/x-mod","audio/x-aiff","audio/basic","audio/x-basic","audio/x-scpls","video/x-mng","audio/webm","audio/x-webm","video/webm","video/x-webm"],"updateDay":15206},{"name":"QuickTime Plug-in 7.6.9","version":"","description":"<a href=\\"http://kdekorte.googlepages.com/gecko-mediaplayer\\">Gecko Media Player</a> 1.0.4

Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":[" video/quicktime","video/x-quicktime","image/x-quicktime","video/quicktime","video/quicktime","application/x-quicktimeplayer"],"updateDay":15206},{"name":"Windows Media Player Plug-in","version":"","description":"<a href=\\"http://kdekorte.googlepages.com/gecko-mediaplayer\\">Gecko Media Player</a> 1.0.4

Vide","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","video/x-msvideo","video/msvideo","application/x-mplayer2","video/x-mplayer2","application/x-ms-wmv","video/x-ms-asf","video/x-ms-asx","video/x-ms-wm","video/x-ms-wmv","audio/x-ms-wmv","video/x-ms-wmp","application/x-ms-wmp","video/x-ms-wvx","audio/x-ms-wax","audio/x-ms-wma","application/x-drm-v2","audio/wav","audio/x-wav"],"updateDay":15206},{"name":"IcedTea-Web Plugin (using IcedTea-Web 1.2 (1.2-2ubuntu1))","version":"","description":"The <a href=\\"http://icedtea.classpath.org/wiki/IcedTea-Web\\">IcedTea-Web Plugin</a> executes Java app","blocklisted":false,"disabled":false," clicktoplay":true,"mimeTypes":["application/x-java-vm","application/x-java-applet","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.2","application/x-java-applet;version=1.2.1","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-applet;version=1.6","application/x-java-applet;version=1.7","application/x-java-applet;jpi-version=1.7.0_50","application/x-java-bean","application/x-java-bean;version=1.1","application/x-java-bean;version=1.1.1","application/x-java-bean;version=1.1.2","application/x-java-bean;version=1.1.3","application/x-java-bean;version=1.2","application/x-java-bean;version=1.2.1","application/ x-java-bean;version=1.2.2","application/x-java-bean;version=1.3","application/x-java-bean;version=1.3.1","application/x-java-bean;version=1.4","application/x-java-bean;version=1.4.1","application/x-java-bean;version=1.4.2","application/x-java-bean;version=1.5","application/x-java-bean;version=1.6","application/x-java-bean;version=1.7","application/x-java-bean;jpi-version=1.7.0_50","application/x-java-vm-npruntime"],"updateDay":15440},{"name":"Skype Buttons for Kopete","version":"","description":"Mime Type x-skype for Skype Buttons","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-skype"],"updateDay":15483},{"name":"Adobe Reader 9.5","version":"","description":"The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser. ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15721}, {"name":"Shockwave Flash","version":"11.2.202.637","description":"Shockwave Flash 11.2 r202","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16628},{"name":"Shockwave Flash","version":"11.2.202.637","description":"Shockwave Flash 11.2 r202","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17086},{"name":"Adobe Reader 9.5","version":"","description":"The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser. ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15721}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} ProductName=Firefox ReleaseChannel=release Version=49.0.2 BuildID=20161025170804 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1477932860 UptimeTS=8.079567 SecondsSinceLastCrash=386

Asked by joseppi 4 years ago

Answered by philipp 4 years ago

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Continue to get window stating to Restart Firefox To Update.

After my husband logs in and Firefox starts up, he continues to get window to Restart Firefox To Update. When I click on About Firefox it also indicates that we have to … (read more)

After my husband logs in and Firefox starts up, he continues to get window to Restart Firefox To Update. When I click on About Firefox it also indicates that we have to Restart Firefox To Update. I have uninstalled and reinstalled Firefox from Mozilla.org 3 times now and this problem continues. Refresh also does not eliminate the problem. Clicking on Firefox in Applications file identifies version as 49.0.2. Operating system is OS X El Capitan 10.11.6

When I log in to Firefox under my user, I do not have any problems.

Asked by granny10 4 years ago

Answered by smersh 3 years ago

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I uninstalled firefox from my laptop by mistake and now have no internet connection - is there a way to get a disc with firefox, or if not how can I get firefox

I'm confused. APPARENTLY I MISSTYPED MY E-MAIL ADDRESS. THE CORRECT E-MAIL ADDRESS IS . I just asked my question about having in error uninstalled firefox from my laptop … (read more)

I'm confused. APPARENTLY I MISSTYPED MY E-MAIL ADDRESS. THE CORRECT E-MAIL ADDRESS IS . I just asked my question about having in error uninstalled firefox from my laptop and being unable now to connect to the internet from that computer. My question was and is how I can get a firefox disc or other way to download and insall firefox back onto my laptop. The problem now is that I don't know what screen I should be watching for your reply. Will you send


edit email from spam/search bots as nobody here does support by email.

Asked by mike2513 4 years ago

Answered by jscher2000 4 years ago

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Firefox 49 blocks too many sites

The new Firefox update makes it impossible for me to use it. It won't let me click on certain things and open certain sites. I'm all for security, but getting an update l… (read more)

The new Firefox update makes it impossible for me to use it. It won't let me click on certain things and open certain sites. I'm all for security, but getting an update like this without knowing what to do made me download Chrome and use it instead.

Where can I go to find out how to keep Firefox running? For instance, I'm a journalist and often go to sites that have submenus, and these annoying floating dialog boxes, some of which I need to click on. Firefox won't let me do that.

Any help would be greatly appreciate it. I'm about to reinstall Palemoon. Thanks,

Asked by 33Nicolas 4 years ago

Answered by FredMcD 4 years ago

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Multiple Firefox crashes everyday but only when reading various political articles or videos - what is the cause?

During the last month or so Firefox has been crashing multiple times daily. For a while the average crashes per day was around 3, but lately this number has risen to abou… (read more)

During the last month or so Firefox has been crashing multiple times daily. For a while the average crashes per day was around 3, but lately this number has risen to about 5 crashes every day.

I check out a lot of different web sites most days, visiting lots of commercial sites like Amazon, eBay, and various other online vendors. I also visit Wikipedia, Dictionary.com, and many other sites related to researching various topics. It is very rare for Firefox to crash while I am at these sites. However, each day at some point I eventually get around to reading articles and watching videos discussing political topics. This last category of online activity is where the problem of Firefox's frequent crashes arises from, this is clearly the case because the crashes occur almost exclusively when I am reading or watching content of a political nature.

When there is a crash a dialog box is displayed by Firefox containing technical info about the crash and a text-entry box for comments, as well as an opportunity to give your email address so Mozilla can contact you about the issue if needed.

Every time there has been a crash (3 or more times daily for over a month now) I have added a comment to the error report requesting Mozilla please contact me via my email to let me know something regarding what they have learned from the error reports about what is causing these frequent crashes. Mozilla has not replied to me yet. This is the reason I am now posting here with the hope of finally learning the cause for these frequent crashes.

Aside from these crashes I find Firefox to be an excellent browser. At least when Firefox crashes it allows you to reconnect to the page you were viewing pretty quick. Way better than Google Chrome, which crashed all the time when I would watch any YouTube video, regardless of whether the video was political or something else. Moreover, Chrome crashes usually locked up the system so that a reboot was required - Firefox is much more robust.

Nevertheless, the frequency of Firefox crashes are now becoming so great that I will, regrettably, begin looking at other browser options if I am unable to get help fixing this problem.

Any cogent help you can offer about this issue I would greatly appreciate. Thanks for your time in reading this complaint.

Asked by larry493 4 years ago

Answered by philipp 4 years ago

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Windows 8.1 Can't get Firefox to show up on task bar... 11-09-16

Installed latest Firefox desktop (49.0.2) last week. Cannot pin firefox to task bar. Taskbar will not show running instances of Firefox. Windows 8.1 - all important updat… (read more)

Installed latest Firefox desktop (49.0.2) last week. Cannot pin firefox to task bar. Taskbar will not show running instances of Firefox. Windows 8.1 - all important updates installed as of today (11/09/16).

Asked by Big_Lew 4 years ago

Answered by FredMcD 4 years ago

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I can't access my saved logins

Adobe installed Intel Security TrueKey without my permission. It appears to have stopped me accessing my passwaords via Options?Security. I uninstalled the app, but this… (read more)

Adobe installed Intel Security TrueKey without my permission. It appears to have stopped me accessing my passwaords via Options?Security. I uninstalled the app, but this made no difference. The file logins.json had disappeared from my profile. I went through the procedure for copying it from a previously backed up profile, but still the list of saved logins was empty. I then tried Refresh Firefox in the hope this would reset everything, but still no change. I am afraid that at some point in trying to solve this I must have forgotten to close Firefox before copying files. Is there any way I can retrieve my passwords?

Asked by d_awdry 4 years ago

Answered by d_awdry 4 years ago

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Can you help my search engine provide search suggestions?

Firefox is not providing suggestions when I start typing in the search field. I have "Provide Search Suggestions" checked along with "Show search suggestions in location… (read more)

Firefox is not providing suggestions when I start typing in the search field. I have "Provide Search Suggestions" checked along with "Show search suggestions in location bar". When I force quit Firefox and restart, suggestions will appear for my first 2-3 searches and then it goes back to not providing any suggestions. I'm frustrated! The search suggestions are super helpful because sometimes I don't even know the full extent of what I'm searching for until I see the suggestions.

I've attached 3 pictures...the first pic shows how I receive no suggestions, the second shows that my Firefox has the ability to show options before it quickly reverts back to showing none and the third shows that I have the proper boxes checked to enable "show suggestions"

ETA: I've spent 45 minutes waiting for one picture to load but I just keep getting this message: Uploading "google search with no options.png"... Can I email you the pictures that I'm referring to in the above inquiry?

Asked by civic4800 4 years ago

Answered by jscher2000 4 years ago

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When I display document.cookie it includes some cookies I did not set: popunder=yes; popundr=yes; setover18=1 - are these from FireFox?

I am writing computer lab exercises for a course I'm writing, and the cookies part is not working as expected; then I found those those three unexplained cookies and I wo… (read more)

I am writing computer lab exercises for a course I'm writing, and the cookies part is not working as expected; then I found those those three unexplained cookies and I wonder how they got there?

Asked by SteveComstock 4 years ago

Answered by jscher2000 4 years ago

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After upgrade all web sites show in text mode, including mozilla.org

I upgraded to Firefox 49.0.2, and now almost all pages show as text not graphical, but they show properly in IE11 and Chrome 54. I have done the following: 1) Flushed Coo… (read more)

I upgraded to Firefox 49.0.2, and now almost all pages show as text not graphical, but they show properly in IE11 and Chrome 54. I have done the following: 1) Flushed Cookies and Cache 2) Run "Clear Recent History" and deleted everything. 3) Removed all add-ons 4) Turned off Hardware Acceleration 5) Restarted in Safe Mode 6) Restarted with Refresh Firefox 7) Removed Session files 8) Removed Java 9) Tried resetting Page Style 10) Tried the No Proxy Setting 11) Reinstalled Firefox three times 12) Tried to go back to an older version 13) Cold Reboot (several times) 14) Ran Full Scan with Symantec anti-virus (twice) I am at a loss for what I can do now.

Asked by purpleeagl 4 years ago

Answered by purpleeagl 4 years ago