Firefox Support Forum

I'm using 121.0 for Manjaro

Today, I had a problem trying to re-load a website I had saved just the other day. I have a bunch of such websites for a technical project I am working on.

I tried loading the other saved web-sites. All had been saved as a complete file and by this browser. I have no other browser installed.

The problem was that the saved web-page kept re-loading. No forum-discussion could be found so the trouble-shooting option was entered into.

I opened Firefox in safe-mode (via the command-line call). Running a suggestion; clearing cache didn't resolve the problem (in safe-mode the saved web-page still kept re-loading with a rapid cycle)

The next "suggestion" I tried was refresh Firefox. Firefox advised that none of my saved data and settings would be lost. Well, my entire profile is gone!!! Thankfully synchronizing worked such that I could recover passwords, history etc. What are NOT recovered are the settings for websites, probably other infos too.

I have two login-accounts on my system and I have a shared, common profile for both. This was using a public folder with access rights only for those two users.

I have been using that profile architecture for months. This is now gone!! Those folders do not exist anymore. In its place are entirely new folders, their formats completely unfamiliar to me. I am recalling my latest backup but will it be of any use???

Many thanks, indeed.

I was trying to troubleshoot a black screen of death issue with Windows10 that first started appearing after Firefox adopted the new Private Browsing icon. In the process of doing so, I tried every combination of Firefox settings imaginable. Nothing worked as far as Asus, Windows, or Firefox settings, rolling back/ updating various drivers, etc. So, I decided to refresh Firefox and when that did not work, I decided to uninstall and reinstall Firefox. I'm not sure if that worked as far as the original black screen of death issue is concerned because now Firefox no longer remembers my cookies and site data allowed exceptions (my only exceptions were my bank websites, which worked as expected until the uninstall/reinstall). I've tried selecting always use private browsing and always delete cookies and site data when Firefox is closed (my previous settings), but every time I close Firefox and return those three exceptions are missing. Any ideas would be most welcome. BTW, does anyone know how to use that folder Firefox puts on the home screen labeled "Old Firefox Data" because I was expecting there to be a .exe file to click on to reload all the previous settings in one fell swoop.

What happened to "recent bookmarks"??? I is no longer available....why???? I need it back, as I used it all the time and my bookmarks were very easy to locate. Now I have no idea where a bookmark is, that was even bookmarked an hour ago.

Hi, I'm in a little bit of a chock... Firefox updated and recommended me to use a new profile. Sadly I chose that option and now I've lost all my previous settings. Panic! Is there ANY way I could get my saved passwords and favorites back from the previous install?!

Greatful for help here...

Best regards Robert

Often times when I open a new tab, I get a dot that goes back and forth and will not open the tab. This seems to happen if I don't use Firefox for a few minutes. It's like its trying to open but can't.

Hi, I've been using Firefox on all my devices for YEARS without any issues. However, as of recently, I had moved into a new apartment, and with that came a new internet connection, which was very slow since the beginning, but usable.

At first I had assumed that Firefox on my PC was loading websites more slowly because of my poor internet, which was partly the case - however, my laptop and Android phone were on the same network as the PC and were both much faster. So I assumed it had something to do with the differences between WiFi and Ethernet connections - the PC was plugged into the latter while the laptop and phone were using WiFi.

But then I noticed that Firefox was the only program with lacking speeds. Spotify loads video podcasts with no problem, Steam downloads are relatively fast (as much as my network allows), only Firefox took MINUTES to load a simple web site. For example, I tried opening Reddit on my PC to write this post, gave up, and am now writing it on my phone. The Reddit website is still loading on my PC as we speak.

I honestly don't know what could be causing this issue. I checked Task Manager, and Firefox isn't using any more resources than it normally would. I am also using the latest version, I just checked.

Any ideas or fixes? Even diagnosing the problem would go a long way.

well your latest update not only crashed my browser, but also crashed my computer, now it takes 1-2 minutes to load a page after your recent update. oh. it also changed all of my settings! Great job in setting the internet back 20 years, it makes dial up look lightening fast!

Today when I opened my browser, my shortcuts were replaced with Chinese ones. How did this happen and where did my old ones go?

My laptop was sleeping, and not restarted. I had reopened my firefox.

These Chinese ones do not show in my list of shortcuts. (pictures below)

I do not use Chinese language sites

Malware scan turning up nothing (yet)

What is the best way to restore my shortcuts and make sure random ones do not come back.

Cheers!

I have been using my banks website, www.lbandt.com, for years. Suddenly firefox cannot find the website, what is the problem? Have to have access or can't use firefox.

Thanks

Firefox is blocking/preventing me from visiting a website even though it is secure but Firefox does not recognize the certificate issuer. How do I get around this? Thank you.

Since updating to 12.1 (64 bit), I find that I can longer recieve any stream from VIPBOX, although I am still able to recieve the streams if I use "Chrome" as my web browser. Thank you.

When I open a webpage, multiple app instances of Firefox open at the same time utilizing memory. Is there a way to shut down all these instances? What is the purpose for these multiple instances?

For a couple of weeks now, out of nowhere, links I click from emails sent to me open in new tabs but are blank pages. This includes download links, so I'm unable to see any links or download anything being emailed to me by a number of senders. Weirdly, some senders' links work. I didn't change anything and don't know what to do about this. Please advise if you have a solution, thanks!

When trying to log into my copy machine setup webpage i get this message

Secure Connection Failed An error occurred during a connection to 192.168.1.50. Peer using unsupported version of security protocol. Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox. Learn more…