Firefox Support Forum

I selected "Tips and Tricks" because I always feel like everyone seems to understand the answers and I do NOT.

I have and donated to Firefox since it began. I think it is a great idea. I have severe dyslexia and ADHD.

I keep add-ons to a minimum and my home page free of everything. I use menus to find what I need. Having short-cuts all over is too distracting. When FF is not available and have to use another browser, I find it very difficult: they are loud, busy and ads are all over.

I am finding "help" more and more difficult to understand. Do the folks realize that I don't use computers all day long? That some people don't use the same definitions as people who work with computers? (I tried to find the meaning of "default" with 0 results, phrased the question many ways.)

I am hoping a beginners guide review would help, as thing have changed since Firefox was new or "Firefox for Dummies" was written!

Is is/are there basic manuals? Please help. ("Please don't respond with what help are you looking for" - that will not help the next problem).

Greetings Firefox Community

As I long time user and supporter (have donated and even got a shirt to show!) I have never had any issues with my beloved FF. If anything minor had happened, I would always find a quick fix on the community forums.

This one is an odd ball: for a while now Firefox forgets all saved passwords but only after a cold reboot (not a restart or sleep).

It's my elderly mum's laptop, which I manage for her using a remote desktop app. It's a fairly new Asus Vivobook with Win11, fully updated and free from viruses and hacks as we have installed paid versions of both Malwarebytes and HitmanPro.Alert. My Windows desktop runs exactly the same OS and those two security software, and my FF never ever forgets anything! The only difference is that her Windows and FF are set to the Italian language while mine is English.

After trying a "refresh", I exported her passwords and bookmarks and took the drastic step of completely wiping FF and even removing profiles. Reinstalled the latest x64 version and the problem is still happening.

Had a good look at both security software to ensure there was no funny setting to cause that to occur, fact is the laptop also runs Chrome and Edge with all the same saved passwords yet those two pesky browsers never forget anything!

Personally, I'd much prefer for her to continue to use FF rather than the other two, so I am shouting out for HELP, please! Hope someone has seen this and/or knows how to fix it.

Many thanks in advance and Merry Christmas to all! Cheers Paul Perth - Australia

Our computers have the latest Firefox (v120.0.1) and Microsoft Defender Security Portal is flagging them as having an EOS (End of Support) Firefox version. (See attachment). I don't see an announcement in the Mozilla Website about Firefox getting retired. Would you have information about this? Should I be concerned about this?

My laptop died. I purchased a new one and pulled the SSD drive from the dead laptop and hooked it up to the new laptop with a SATA to USB cable and have access to the drive now. How do I pull all the information that was in Firefox (bookmarks, open tabs when laptop died, etc.) from the old drive to the new laptop?

Hi:

  I do genealogy and often have 20 or more WINDOWS (not tabs) open simultaneously.  I also rapidly type, copy/paste, between windows, etc. and can instantly detect slowdowns - especially irksome when the mouse disappears for seconds while the system is working.  I keep history and cookies...reminds me of pages I've already looked at when color change is enabled.
  After crashing a hard drive, I finally realized that Firefox was accessing the disk WAY too much.  Even with the system static (no page changes or updates), it was continually writing to disk.  Occasionally, it would take over the disk system for seconds.  Over time (years), as you guys improved, it became less significant; just broken up into lots and lots of small accesses.  Researched quite a bit...

  Started with increasing the sessionstore interval, but still was an issue.

To solve MOST of the problem, I saw a help note. I created and set to FALSE

browser.sessionstore.enabled

Plus modified several other sessionstore items This helped a lot...

   BUT this did NOT regulate sqlite storage for third-party stuff.

This is probably handled and hidden under another config section/ keyword (not called 'sessionstore', but '??thirdpartystore??' or what?) The following profile files are still handling a LOT of writes. I use Ancestry as example (the worst offender actually), but applies to other sites also.

.default-release\storage\default\https+++www.ancestry.com\ls\data.sqlite-journal ...
or occasionally
\https+++accounts.google.com ...

Just for these accesses, looking at 100k writes every second, like pulses. This is with only one window open and a static (no change) page. What changes on a genealogy page that requires updating every second = this is a list of dead people?? Finally, my question(s): What config sections and "keywords" handle these third party writes? Any clue/hint on how to eliminate?

Thanks

CNN website being blocked. This notice comes up:'''' We apologize, but your web browser is configured in such a way that it is preventing this site from implementing required components that protect your privacy and allow you to view and change your privacy settings. This functionality is required for privacy legislation in your region.''''

For some weird reason when ever i browse my mouse cursor does not recognize clickable area so the hand cursor will not show until i leave a clickable area and go back again. Its driving me insane. Its not just reddit, but a lot of other sites.

The area is interact able, i can click it, its just cursor does not show as a pointy hand until i transition it to different cursor and then go back again.

Ive included a screen capture to be more clear. I'm using latest macosx on m3 pro. No addons whatsoever. Ive tried install from brew and manual. All same problem. Also tried troubleshoot mode, same issue persist. Chrome/safari does not have this issue.

https://imgur.com/a/HBo2yjU

My Firefox browser keeps autofilling username on one important website and it is preventing me from accessing that website. Website indicates that this username is not valid. How can I stop this?

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed.

No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry

Please help!

my hardware is very outdated already and i wanna try if my firefox runs better without any hardware acceleration like running fully on software.

i don't think that just simply disabling the hardware acceleration in the settings disables the entire hardware acceleration because there are way more about:config preferences which are related to hardware acceleration.

I would like to remain logged into google and youtube after i close firefox. After clearing my history once, i now get logged out every time i close firefox.

Please help :)

Kind regards,

Thomas Kunst

I have been having with YouTube for a couple of days. It asks to turn off ad blockers. I have done so and it still requests to turn ad blockers and still won't allow viewing. YouTube works on other browsers.

I am sure YouTube is playing games but can you help?

I am a business person and a regular user of Firefox. Unfortunately my business portal will no longer open on Firefox (however it does seem to open on other browsers, e.g. Chrome). Link is here: https://www.mlc.com.au/spa/online/home/index.html

I just get a blank page upon attempting to enter the site, but with no content. Grateful if someone could advise.

I see a similar question on the forums from March 2021, but I'm having this problem now: when I go into icloud.com, it keeps asking for authentication - i.e. it presents a 6-digit code which goes to my phone/ipad, and I have to put it into the browser. After that, I'm prompted "Do you want to Trust this browser" to which I ALWAYS say "Yes", but it doesn't seem to work; the next day, if I try icloud again, it does it all over, like the "Trust" option is ignored. In settings, "Delete cookies and site data when Firefox is closed" is unchecked, Clicking "Manage Data" shows that cookies for icloud.com are saved. I've just added icloud.com into Exceptions to Allow to use cookies/site data, though I wouldn't think I'd NEED that if I'm never deleting them. I tried this with Chrome, and the Trust DID work; I can sign in with that browser and not have to put in the code.

What's up with that?

Offidocs has hijacked my Firefox browser making it impossible to read PDF files. I never added it and it does not appear in my extensions list. I've marked "always ask" in the preferences for opening PDF files but to no avail. My antivirus and Malware bytes scans are negative. How can I get rid of this?

Is there some way to enable and disable specific config settings , on a per-site basis?

For example, let's say I want to disable right-click hijacking (dom.event.contextmenu.enabled) on turtlesaregreat.com, but use the default settings everywhere else.

The Page Info > Permissions panel has some, but not all the ones I want. Is this somehow built into Firefox, or maybe there's an extension?

Thanks.

FF120 on Sonoma