Firefox Support Forum

Hello! I have used Firefox on and off so I don't have a time frame of when this would have started exactly, but I have had some random completely black screens on both of my monitors dating back to at least 2-3 weeks ago that can only be fixed by powering down the entire PC. I've reinstalled my (NVIDIA) GPU drivers, rearranged display-port cables and just about anything before finally finding a fix, switching to edge. So far I've gone a week without black screening when with Firefox I'd get around 4 give or take a week (some days getting to 3 alone). I don't know what could cause it but I have noticed it only happens when first starting a video. Mostly YouTube but other video sites seem to have also caused it occasionally, I would just like to know what could be causing this, as I do prefer Firefox vastly and would like to switch back as soon as I can.

Will provide anything else as necessary!

I am using some custom SVG icons for my bookmark folders. I had my userChrome.css setup to set the icons based on the folder names, as well as color the icons with whatever the theme color was. This userChrome.css file worked fine in Firefox 116, but no longer works in 117. Now a couple of the icons are invisible, and the rest of them are black instead of the expected purple color from my theme. Can anyone help?

toolbarbutton.bookmark-item{

 -moz-context-properties: fill, fill-opacity, stroke !important;
 stroke: var(--toolbarbutton-icon-fill) !important;

}

.bookmark-item[container="true"] [label="Finance"] { list-style-image: url("data:image/svg+xml,%3Csvg width='18' height='18' viewBox='0 0 48 48' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M4 13H44V37H4V13Z' stroke='context-stroke' stroke-width='4' stroke-linejoin='round'/%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M4 21C8.41828 21 12 17.4183 12 13H4V21Z' stroke='context-stroke' stroke-width='4' stroke-linecap='round' stroke-linejoin='round'/%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M4 29C8.41828 29 12 32.5817 12 37H4V29Z' stroke='context-stroke' stroke-width='4' stroke-linecap='round' stroke-linejoin='round'/%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M44 29V37H36C36 32.5817 39.5817 29 44 29Z' stroke='context-stroke' stroke-width='4' stroke-linecap='round' stroke-linejoin='round'/%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M44 21C39.5817 21 36 17.4183 36 13H44V21Z' stroke='context-stroke' stroke-width='4' stroke-linecap='round' stroke-linejoin='round'/%3E%3Cpath d='M24 31C26.7614 31 29 28.3137 29 25C29 21.6863 26.7614 19 24 19C21.2386 19 19 21.6863 19 25C19 28.3137 21.2386 31 24 31Z' stroke='context-stroke' stroke-width='4' stroke-linejoin='round'/%3E%3C/svg%3E") !important; }

.bookmark-item[container="true"] [label="Health"] { list-style-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 15 15' fill='context-fill' fill-opacity='context-fill-opacity' xmlns='http://www.w3.org/2000/svg' width='16' height='16'%3E%3Cpath d='M7.5 13.5l-.354.354a.5.5 0 00.708 0L7.5 13.5zM1.536 7.536l-.354.353.354-.353zm5-5l-.354.353.354-.353zM7.5 3.5l-.354.354a.5.5 0 00.708 0L7.5 3.5zm.964-.964l-.353-.354.353.354zm-.61 10.61L1.889 7.182l-.707.707 5.964 5.965.708-.708zm5.257-5.964l-5.965 5.964.708.708 5.964-5.965-.707-.707zM6.182 2.889l.964.965.708-.708-.965-.964-.707.707zm1.672.965l.964-.965-.707-.707-.965.964.708.708zM10.964 1c-1.07 0-2.096.425-2.853 1.182l.707.707A3.037 3.037 0 0110.964 2V1zM14 5.036c0 .805-.32 1.577-.89 2.146l.708.707A4.036 4.036 0 0015 5.036h-1zm1 0A4.036 4.036 0 0010.964 1v1A3.036 3.036 0 0114 5.036h1zM4.036 2c.805 0 1.577.32 2.146.89l.707-.708A4.036 4.036 0 004.036 1v1zM1 5.036A3.036 3.036 0 014.036 2V1A4.036 4.036 0 000 5.036h1zm.89 2.146A3.035 3.035 0 011 5.036H0c0 1.07.425 2.096 1.182 2.853l.707-.707z'%3E%3C/path%3E%3C/svg%3E") !important; }

.bookmark-item[container="true"] [label="Homelab"] { list-style-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 15 15' fill='context-fill' fill-opacity='context-fill-opacity' xmlns='http://www.w3.org/2000/svg' width='16' height='16'%3E%3Cpath d='M7.5.5l.325-.38a.5.5 0 00-.65 0L7.5.5zm-7 6l-.325-.38L0 6.27v.23h.5zm5 8v.5a.5.5 0 00.5-.5h-.5zm4 0H9a.5.5 0 00.5.5v-.5zm5-8h.5v-.23l-.175-.15-.325.38zM1.5 15h4v-1h-4v1zm13.325-8.88l-7-6-.65.76 7 6 .65-.76zm-7.65-6l-7 6 .65.76 7-6-.65-.76zM6 14.5v-3H5v3h1zm3-3v3h1v-3H9zm.5 3.5h4v-1h-4v1zm5.5-1.5v-7h-1v7h1zm-15-7v7h1v-7H0zM7.5 10A1.5 1.5 0 019 11.5h1A2.5 2.5 0 007.5 9v1zm0-1A2.5 2.5 0 005 11.5h1A1.5 1.5 0 017.5 10V9zm6 6a1.5 1.5 0 001.5-1.5h-1a.5.5 0 01-.5.5v1zm-12-1a.5.5 0 01-.5-.5H0A1.5 1.5 0 001.5 15v-1z'%3E%3C/path%3E%3C/svg%3E") !important; }

.bookmark-item[container="true"] [label="Privacy"] { list-style-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 15 15' fill='none' xmlns='http://www.w3.org/2000/svg' width='16' height='16'%3E%3Cpath d='M12.587 3.513a6.03 6.03 0 01.818 3.745v.75c0 .788.205 1.563.595 2.247M4.483 6.508c0-.795.313-1.557.871-2.119a2.963 2.963 0 012.103-.877c.789 0 1.545.315 2.103.877.558.562.871 1.324.871 2.12v.748c0 1.621.522 3.198 1.487 4.495m-4.46-5.244v1.498A10.542 10.542 0 009.315 14M4.483 9.505A13.559 13.559 0 005.821 14m-3.643-1.498a16.63 16.63 0 01-.669-5.244V6.51a6.028 6.028 0 01.79-3.002 5.97 5.97 0 012.177-2.2 5.914 5.914 0 015.955-.004' stroke='context-stroke' stroke-linecap='square' stroke-linejoin='round'%3E%3C/path%3E%3C/svg%3E") !important; }

.bookmark-item[container="true"] [label="Gaming"] { list-style-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 15 15' fill='none' xmlns='http://www.w3.org/2000/svg' width='18' height='18'%3E%3Cpath d='M9.817 11.133l-.447.224.447-.224zM9.5 10.5l.447-.224A.5.5 0 009.5 10v.5zm-4 0V10a.5.5 0 00-.447.276l.447.224zm8.5-5v4.528h1V5.5h-1zm-3.736 5.41l-.317-.634-.894.448.316.633.895-.447zM9.5 10h-4v1h4v-1zm-4.447.276l-.317.634.894.447.317-.633-.894-.448zM1 10.028V5.5H0v4.528h1zM3.5 3h8V2h-8v1zm-.528 9A1.972 1.972 0 011 10.028H0A2.972 2.972 0 002.972 13v-1zm9.056 0c-.747 0-1.43-.422-1.764-1.09l-.894.447A2.972 2.972 0 0012.027 13v-1zM14 10.028A1.972 1.972 0 0112.028 12v1A2.972 2.972 0 0015 10.028h-1zm-9.264.882A1.972 1.972 0 012.972 12v1a2.972 2.972 0 002.658-1.643l-.894-.447zM15 5.5A3.5 3.5 0 0011.5 2v1A2.5 2.5 0 0114 5.5h1zm-14 0A2.5 2.5 0 013.5 3V2A3.5 3.5 0 000 5.5h1zM3 7h3V6H3v1zm1-2v3h1V5H4zm7 1h1V5h-1v1zM9 8h1V7H9v1z' fill='context-fill'%3E%3C/path%3E%3C/svg%3E") !important; }

.bookmark-item[container="true"] [label="Firefox"] { list-style-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink' width='16' height='16' viewBox='0 0 1000 1000' xml:space='preserve' fill='context-fill' fill-opacity='context-fill-opacity' %3E%3Cpath d='M503.8,975c-103.2,0-195.2-27.4-275.9-82.3C147.1,837.8,87,765.2,47.6,674.7C26.5,627,14.3,572.1,11,510.1s1.5-122.6,14.2-181.8s33-116.1,60.7-170.6c27.7-54.5,60.3-98.7,97.9-132.6l-6,153.7c4-5.1,16.4-7.9,37.2-8.5c20.8-0.5,33.5,2.3,38.3,8.5c15.3-29.5,44.6-54.7,87.8-75.5c43.2-20.8,86-31.5,128.2-32.3c-19.7,16.4-41.5,43.5-65.4,81.2c-23.9,37.7-34.5,67.5-32,89.4c9.1,2.9,20.5,5.4,34.2,7.4c13.7,2,25.2,3.4,34.5,4.1c9.3,0.7,21.7,1.5,37.2,2.2c15.5,0.7,24.7,1.3,27.6,1.6c5.5,1.8,7.2,10.1,5.2,24.9c-2,14.8-7.6,28.5-16.7,41.3c-1.8,2.6-4.8,5.9-9,10.1c-4.2,4.2-14.5,10.7-30.9,19.4c-16.4,8.8-34.8,14.9-55.2,18.6l8.2,103.4l-76-36.6c-6.6,15.7-7.9,30.5-4.1,44.6c3.8,14,10.4,26.2,19.7,36.4c9.3,10.2,21.2,17.8,35.8,22.7s29.4,6.1,44.3,3.6c18.6-3.3,36.5-9.6,53.6-18.9c17.1-9.3,32.4-17.5,45.7-24.6c13.3-7.1,26.7-10.3,40.2-9.6c22.2,1.5,38.6,7.5,48.9,18c10.4,10.6,13.9,22.4,10.7,35.5c-0.4,0.7-0.8,1.7-1.4,3c-0.5,1.3-2.1,3.6-4.6,6.8c-2.6,3.3-5.8,6.1-9.8,8.5c-4,2.4-9.8,4.3-17.2,5.7c-7.5,1.5-16,1.6-25.4,0.5c-21.9,34.6-48.2,59.3-79,74.1c-30.8,14.8-69,20.1-114.6,16.1c27,22.2,56.6,37.3,88.9,45.1c32.3,7.8,63,8.9,92.2,3.3c29.2-5.7,57.3-15.1,84.5-28.4c27.2-13.3,50.5-29.3,70-47.9c19.5-18.6,34.2-37.6,44-56.9c15.7-33.2,22.8-68.3,21.3-105.3c-1.5-37-8.3-71.4-20.5-103.1c-12.2-31.7-26.5-54.5-42.9-68.4c31.7,13.9,56.7,28.3,74.9,43.5c18.2,15.1,32.3,35.6,42.1,61.5c5.5-62-5-124.5-31.4-187.6C770.2,153.4,732,101.6,682,61.1c96.6,28.1,171.7,79,225.3,152.9s81.1,168.2,82.6,283c0.7,46.3-6.7,92.8-22.1,139.5s-38,90.1-67.5,130.2c-29.5,40.1-64,75.8-103.4,107.2c-39.4,31.4-84.5,56.1-135.4,74.1C610.7,966,558.1,975,503.8,975L503.8,975z'/%3E%3C/svg%3E") !important; }

On a late model Dell laptop, there are no domains listed under Exceptions-Cookies and Site Data. When I key in a domain (whether using www., http, https, or just the domain name by itself.) and click on Allow, that website is not added. It's the same as if browser security is stuck on Remove All Websites. With the same Privacy and Security settings on my desktop, I do not have this problem, so it appears not to be a matter of altering particular settings. Short of removing and reloading Firefox on the laptop, which might work but not teach anybody anything, are there suggestions?

version 117.0 about to update. I am a SQL Server specialist, and know virtually nothing about web servers, browsers etc. I need to access the AZURE Portal in a private window to give access to a legacy login. I am now getting the firefox enable HTML5 Storage (Local and Session) in a private window before I can continue. I can get in fine in chrome without doing anything at all. What do I need to do in words of one syllable, such as go to the 3 bars, find this option, change this to that etc. Apologies, but any developer technical words about the web, or browsers will make my eyes to glaze over! It was all working up to about 1 week ago - new version with new options? Thanks, Clive

For a few weeks now, Firefox has been often freezing a webpage for 5-10 seconds during browsing. It mostly happens when going back to the previous page, but also when clicking a link or doing a google search. For those 10 seconds, you can't do anything on the page; no clicking other links or selecting text.

I've already tried: - troubleshoot mode; it still happens when all extensions are turned off - turning on/off hardware acceleration - creating new places databes - updating to the newest version

What can i do to fix this?

Good day.

Im having an issue with my Firefox developer Eidition (v 117.0b9 -64bit), where im not able to "paste" text on whatsapp web since 18th Aug 2023. (pasting imgs is fine though)

Tested other ways to paste using right click / Ctrl+V but it didnt work.. and if i copy something from same whatsapp and re-apply paste, also does not work (again to remind, only pasting text does not work) !

Checking though other browsers "Edge" seems to be ok and i was able to "paste" text normally. I hv yet to check on the issue on normal Firefox Browser.

Using Windows 10. Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz RAM 32.0 GB

Since other browsers did not have this issue, i thought of raising this for Firefox devs to hv a look at it. Maybe some update done recently caused this glitch. So im doing my part in sharing feedback to improve an open source software which i use.

Thank you for the amazing browser.

For some reason every type of embedded video, youtube, webms, etc, all show up washed out in white. This only happens in FF and I have tried a few ways to fix, but no luck. Any ideas?

Thanks.

The site you were looking for couldn't be found. This domain is successfully pointed at WP Engine, but is not configured for an account on our platform. If you just signed up, we're still likely creating your account. Did you add this domain to your install? Did you point DNS to the correct IP address or CNAME? If you've completed the steps above, or need more help, please contact us and we can help get your site up and running in no time.

Hi, Various Sites (sometimes firefox as a whole) keep crashing regularly. I am running Arch Linux (6.4.12, default kernel) with Hyprland WM on an old i7-7700K with a Nvidia GTX980TI. Apart from Firefox the system runs stable. When doing research, or just browsing text based sites, firefox is also very stable, but on some sites like twitch, youtube, or idle games like "Antimatter Dimensions" (ivark.github.io) the browser (or page) crashes regularly. It also happens in Troubleshoot mode, also after a clean re-install (including deleting /.mozilla in /home) and since various versions over the last couple of month. The latest crash report ID is bp-67ed2673-4ed2-452b-bc63-dc1060230831. I know I'm running a niche system, but I really like my setup and apart from those crashes it's amazing, so I hope you can help and point me in the right direction as to what could cause the crashes. Thanks for your time. KR, rehajel

I am using an extension that automatically deletes cookies on Firefox startup. But when I start firefox, I am getting sites listed showing they have one or more cookies but are using no storage. Another Firefox extension indicates there are no cookies from the sites that "Manage Cookies and Site Data" says do have cookies.

Is this a bug in Firefox, a bug in the extension, or a misunderstanding on my part?

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

Since v117 update I noticed pages scroll way more. With one scroll they do double the amount of lines then previously. I thought I was seeing things, so I reinstalled Firefox v116.0 to make sure and confirmed it was scrolling less with the previous version. I found a setting "mousewheel.system_scroll_override.enabled" set to 'true' by default. Switching to 'false' fixes the scroll amount, but when I was back on v116.0 I checked that setting there and it was also set to 'true' by default, yet no double scrolling. So I have no idea what could cause this issue. Maybe something was 'fixed' with this setting and now it's applied correctly? Or should nothing change with scroll amount when updating from 116 to 117?

All images, webm, gif etc. are loading, seemingly, exactly 20% upscaled compared to the real resolution of the media. I'm using a 4k TV (S95B), but I have desktop scaling at 100%, and browser scaling at 100%. I don't believe it's a GPU or OS system wide type setting because windows photo viewer gets pictures right. I'm using ShareX to measure the pixels of pictures. I can even load a local picture in a tab, and it will be upscaled beyond its native resolution. I have no idea why. I've tried a bunch of things, like setting layout.css.devPixelsPerPx to 1.0, which did nothing. I've reset Firefox to no avail, and I have noticed that Chrome is doing the same thing, which would usually indicate it could be the OS or GPU driver, but again, other apps load images perfectly normally. Do apps have categories on Windows now, where something like a "browser" can be told to treat media files differently than other media handling categories? I'm really lost at this point, nothing seems to work.

Hola. Mi ordenador tiene Debian 12. Utilizo Firefox 118, instalado a través de Flatpak. El problema que tengo en algunas páginas es que veo las fuentes pixeladas y la impresión es muy defectuosa, hasta el punto de no entender lo que aparece escrito. Esto sólo pasa en algunas páginas.

Si descargo directamente Firefox desde la página de Mozilla y abro la paǵina con una configuración limpia del navegador, las fuentes se ven correctamente; sin embargo, si sincronizo los datos de usuario, instalándose los datos, extensiones y demás las fuentes en determinadas páginas se ven mal.

Desactivé las extensiones pero el problema no se resuelve. Desde una instalación limpia de Firefox instalé una a una las extensiones y complementos, pero no logré reproducir el problema. Borré incluso la caché del navegador, pero nada. Y también sincronicé los datos de usuario en una instalación de Firefox en Fedora, pero el resultado es también negativo.

Alguna idea?

Gracias.

I'm getting daily warning notifications from Mcafee about some virus. Don't even have Mcafee. When I go to Settings -> Privacy & Security -> Notifications, there is no Settings button to modify push notifications.

Seems like in a recent upgrade an additional empty toolbar row was added to Firefox. How to remove it? When I view "Customize toolbars" I see the following page. How to remove the additional empty toolbar? I've read other answers to this problem here and see no way to execute those instructions. Thanks!