Firefox Support Forum

Firefox on Windows keeps telling me that my tab has crashed every time i open a new tab. I have tried turning off all my extensions and add-ons, clearing the cache and cookies, turning off hardware acceleration, reinstalling the browser, clearing the appdata files and finally removing any and all firefox files in mozilla folders i could find on my computer, but nothing works. Strangely enough it works only when i open it in troubleshooting mode, even though I've reinstalled the browser 4 times now. It was working just fine earlier, but when i turned on my computer it would not work. The only thing i did in between it working and not working was play a videogame on Steam. Please help, this is driving me crazy. I am using an MSI 64-bit laptop and the latest version of Firefox 64-bit.

Firefox on windows 11 crashes between 0 and 15 times in a row as soon as I hit the keyboard. Same happens with chrome so that is not a firefox bug. Disabling all extensions does not help nor does a refresh. After a certain number of crashes, it starts working. Once it starts working, I can use the keyboard until next time I start it. No issue if I cut/paste text in fields, or if I use keyboard via vnc viewer. Only browser apps have this issue. I have also tried diabling all non windows services, and thought it was solved until it didn't. I would love a hint on what to look for.

I have the latest release (auto update)

Edition Windows 11 Home Version 22H2 Installed on ‎21/‎12/‎2022 OS build 22621.1992 Experience Windows Feature Experience Pack 1000.22644.1000.0

Device name Discovery Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz Installed RAM 32,0 GB Device ID 755A990D-673D-448E-A3D8-7A0C1E7E10BE Product ID 00326-00843-91971-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Firstly, I have a brain injury. I am easily overwhelmed by information and am slow to understand - especially anything to do with I.T.

Recently, I began successfully accessing the internet / Firefox via my Wifi Repeater. As of two or three days ago. I keep being asked to "log in to access the Internet", but even after I do it (successfully, as far as my repeater is concerned) I'm no further forward; I keep being asked to log in.

Thanks to my repeater I have a strong signal when in my garden office. But after a month, Firefox has suddenly stopped allowing me to use it. I am back at Square 1, before I purchased the thing.

I need need to work from my office. Please help resume my Repeater's access.

Kind regards,

Sean

So I was sent a picture in .heic format. Trying to open it FF entered an endless loop opening new tabs with names like: "/tmp/pid-949/IMG_9409.heic". There was no easy way to stop it, the 'X' button did nothing. It opened hundreds of tabs. I had to kill all my tabs to get rid of them. BTW there's supposed to be a 'Recover Previous Session' button in the main menu. Not there. On line, I see several different images of what my main menu is supposed to look like but mine is nothing like that. I have 115.6.0esr (64-bit).

For about a week or so, I am unable to log in to xfinity website, and only the xfinity website using Firefox. I can log in fine using Microsoft Edge. I have tried clearing the cache and turning off Microsoft Defender firewall. I don't use any third party security software - just Microsoft Defender. I also don't use a VPN. I didn't add any new software in the last month, only usual updates from Microsoft and Firefox.

What can I do to fix this?

Is there a shortcut to deattach tabs from one browser window so it turns into seperate window, so that you don't need to deattach tabs with clicking and dragging them with mouse?

I recently started experiencing errors for logging into third-party websites that use Google sign-in.

On one site (coches.net), I have the sign-in popup loop for like 3 times and then disappear but leaves me unlogged.

On the other site (etoro.com), the sign-in popup shows but then I get an error message from the site about the login. Then it won't let me reconnect since CloudFlare won't accept my "I'm not a robot" prompt and keeps reloading the same page.

This started happening yesterday. I'm not aware of any Firefox or Anti-Virus updates that have happened since, measures not existing yesterday.

I can sign-in correctly from Chrome with no issues.

I have a General Motors account that I can't login to. https://www.gmccanada.ca/en/ownercenter/service They recently changed to multi authentication using Microsoft. I can login to the first step but after I enter the sent password in the second step nothing happens. I have tried basic some trouble shooting like Firefox trouble mode, clearing cache and adding web site to exceptions in settings. GM Help Line told me to use a different browser!!!

A friend has passed away and I cannot access her obituary page. I could for a couple of days but I can't any more. Is this a problem with the FF latest upgrade? The page is [link removed by moderator]

I do not want her obituary page made public on a forum in case it causes inappropriate comments.

I have just discovered the page works ok on Chrome so I will use that for now, but I am reporting the problem to try and help you. I am using latest version of Firefox.

I have added a screen snip of the part-loaded page.

I just followed the button below about extra troubleshooting information and lost all the information I had typed into this box, which irritates me as well.

Have a look please and let me know, thanks.

Oldjon

I'm using a video as the background for my website, and Firefox's built-in PIP (Picture-in-Picture) icon for videos is displaying. I don't want it to be visible on my website. I tried using FFmpeg, but it did not work as it was mentioned by some people on Stack Overflow. I read that Firefox won't display this icon for videos in an iframe, but I don't want to use an iframe on my website. Is there any other solution?

On the Swedish newspaper site https://www.expressen.se they have videos in many of their articles all over the site. And for some strange reason I can't get any of their videos to play in my browser. Im using windows 10 64bit Home and version 115.0 of Firefox (64bit version). Both windows and firefox have the latest updates. The error I have looks like this: https://imgur.com/a/BK9WaOC

" THEOplayer workers could not be loaded. Please check that the worker's version matches THEOplayer's version (5.1.0)".

The link to that specific page is: https://www.expressen.se/tv/nyheter/har-staller-laman-upp-som-brollopsmarskalk

I have contacted the newspaper support and they responded they have nothing to do with the issue so it must be something with my browser settings or addons that causes the videos not to play. I have tested with all my addons disabled and I still get the same result.

However the same videos works perfect in Chrome and Edge browsers. I am clueless to what may cause this very disturbing issue because I love using Firefox as my main browser but now I'm forced to browse this newspaper in chrome instead to see the videos. Not a big issue though but still... I have never in my life heard of THEOplayer and thought it was something media companies use to show their videos on their sites etc.

I'm using Windows 7 and have been migrated to the esr updates for Firefox. I think this problem started cropping up just before going to the esr versions, but not sure. Firefox will a) randomly hang and do nothing for 5-10 minutes and then pick up fine b) tends to hang a lot when signing into websites like banks, etc, doing the same thing as (a). I've updated FF several times since then, but same problem. I did try to do 1 fix which suggested creating a new "places" database, but that did not solve the problem. Not sure where to go from here as nothing has changed on my computer since the problem started - no new software, etc.

I used to be able to simply click and drag to reorder bookmarks but this no longer works (Firefox 115.02). Is there a new way to do this or, if a bug, when will it be fixed?

I am receiving the message Did Not Connect: Potential Security Issue ... requires a secure connection ... when trying to access my Shopify website AngelFallsHomes.com. This ONLY happens with Firefox; all other browsers are working fine. What do I do to fix this because obviously it is a huge concern.

Prior to getting some desktop PC upgrades that required a new install of Windows 11 and a new install of Firefox, I backed up my entire PC (yea!).

Now that I have re-installed Firefox, I see that I have none of my saved bookmarks and so I want to restore the Firefox profile - all of it or at least the bookmarks.

I have tried following the Firefox instructions for this, but am apparently not doing it right.

I can't seem to locate the bookmarks file, for starters, in my backed up files. I find the profile but I don't find anything like places.sqlite.

Can someone help me so that I am locating the right (and complete) files, copying them correctly, and then switching to the new/old profile correctly?

Thanks in advance.

Some websites like youtube, twitter, reddit and maybe many more don't properly load. On youtube videos freeze after a couple of minutes, I don't have any of these other issues on other browsers like Chrome

My windows install in my dualboot pc is unable to open at the moment, I can access the windows files from my linux. But i need the firefox data on that pc that I kept. I don't remember which email I used on that account so I'm kind of stuck on getting my data from online. Is there a way to recieve all the data from another drive without opening firefox?

Well done Firefox team.

I got a notification this morning telling me I could update Firefox to the latest version and I had nothing urgent so I did.

Imagine my suprise when all my bookmarks, my passwords and logins appeared to have disappeared. Well, not just "appeared", since I can't find them anywhere on my machine right now.

I've been using Sync for years and when I finally managed to connect (because apparently the password I had been using was wrong ? But did FF tell me ? No ...), I discovered nothing had been saved. Ever.

A really nice morning.

OK I am not sure this is a Firefox issue but my g-mail account is sending composed messages to the TRASH folder. I have been using Proton Mail and have a number of email address depending on who I am emailing

Tried a few changes to my g-mail account disabled IMAP and POP that did not work I have a number of blocked email address did not delete these