Firefox Support Forum

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

Hi, I recently needed to wipe my drive and reinstall my windows install. Since i was connected to a Firefox account and enabled sync i thought that all my extensions and bookmarks would show up when i logged back in on my newly reset computer. But problem is that i just logged in and nothing is sync, i lost everything! Is there any way to get it back somehow or is everything lost?

Thank you!

My USB connected mouse no longer scrolls in Firefox. The mouse is working correctly in other programmes eg: Thunderbird and other web browsers. Can you sugest possible solutions please. I am using the latest Firefox update with the latest available windows 10 update . Many thanks Keith Carpenter

I recently reset my password for my Walmart account. After doing this, I logged out and attempted to log back in.

Strangely, the log in page appeared more as a "create account" page, that is to say, it asked for an email, my full name, and to create a password.

I called support while still sitting on the page, we reasoned that if I tired to "create account" with my existing email that I was using, logically, i would get an error saying that I already had an account using that email, so I continued and to my surprise--I logged in.

However, I cannot view any of my personal information, nor the items I had saved in my cart or any type of payment information.

Mind you, I had an conflict with the Feb update to Firefox and Walmart which was similar except that I can see the image of a cart on the cart and purchase history page, at that time there were no images, but it seemed to sort itself out over a couple of hours.

As with that error, I logged into Walmart with Chrome, using the new password and am able to view all my information. I can also log into the ap with my new password, and view all my information. I simply can't log into it with Firefox and see anything, it's almost as if did create a new accoiunt, except that I can log in with the new password and view all my information in Chrome and the ap on myh phone.

To sum it up, I changed the password in Firefox, the new password works in all three cases except in Firefox I cannot view my personal information.

I do not have a screenshot of the page when I first tried to log back in with Firefox, though it was odd and somewhat unexpected.d The only way to change my password now is in Chrome, or the ap, so I cannot say if that screen would appear again or not or what would happen.

Nevertheless, I understand that Walmart.com has become a "known issue" for a lot of people. I contacted, supposedly, their IT support and was told that it would probably fix itself, more or less.

Still, I thought to post this just in case.

Thank you.

I just installed a fresh copy of Windows 11 and last Firefox, and get some weird rendering of letters on some websites. It seems that the end of a letter is bolded so to speak (screenshot attached). Also, there is an unnatural widening between the lines of text on the same websites (screenshot attached). This does not appear on other browsers. What can I do to correct it?

The bookmarks scrolling issue since the last update remains, and there has been zero response from support regarding it, no matter who's asked about it.

How about this - when is the next FF update expected? I'm sick and tired of wasting time using a browser that only lets you open one bookmark at a time, and expects you to scroll down through all of them each time you need to access a different one since it no longer holds its place like it did before the last update. And I'm sick and tired of wasting time reporting an issue to "support" only for it to be ignored.

Have to keep scrolling bookmarks folders from the top instead of being able to pick up where I left off LIKE IT USED TO BE.

Also, instead of being able to right click and open bookmarks in new tabs to try and speed things up, it immediately switches to the new tab, which means having to scroll from the top of the folder AGAIN anyway. And yes, I'm well aware of the "switch to it immediately" option in the settings menu, and that box is UNCHECKED in my settings.

I'm not the only one complaining about this time waster, yet no replies from support on any of the threads.

Like the title states - now have to scroll back down through all the bookmarks in a folder because it no longer holds its place. This is a great time waster.

Thought I would try to save some time by opening bookmarks in new tabs, but it then switches to the new tab immediately and I still have to scroll back through the same folder to open the next bookmark.

Is there a fix for this issue?

What is the fix for solving the issue of having to scroll back down through the same bookmarks in a folder, instead of the folder holding its place from where you were working? This is ridiculous.

I recently switched over to using an SSD, and I am trying to do everything I can to prevent unnecessary writing to that drive. I've already found instructions for moving the location of Firefox's Cache files to my secondary HDD, but I haven't been able to do the same for Cookies; they're still being stored on my C: drive, in the AppData folder.

Is it possible to change the path that Firefox uses to store Cookies? If it is possible, how?

Despite have used Firefox for many years, I am still not completely clear on why there are two separate areas for cookie settings, and how everything works together. In Cookies and Site Data: I check Delete cookies and site data when Firefox is closed. In Manage Exceptions, the listed domains I choose will not be deleted, but all other domains will. Correct? In History: I uncheck Always use private browsing mode, and I check Clear History when Firefox closes. In the Clear Recent History box, I uncheck Cookies and Site Settings. Question: Will be above choices in both areas get me where I want to be, which is retaining cookies for chosen protected sites, while deleting cookies for all others whenever Firefox is closed? If this is where a lot of people want to be, why are these choices presented in such a complicated way? If relevant, under Enhanced Tracking Protection I choose Custom, and leave all the boxes checked. The sites I choose to use seem to perform well with this option. Is this Security & Privacy area in Settings in need of reworking for ease and clarity?

It only happens in Firefox. I can't open any website on Firefox , even google.com . However, the following link is what opens instead : "http://www1.cdnsure.com/?tm=1&subid4=1677529420.0141530000&KW1=Google%20Cloud%20CDN&KW2=CDN%20Solutions&KW3=CDN%20Video%20Provider&searchbox=0&domainname=0&backfill=0"

idk what's that "www1.cdnsure.com" website .

Hello, I have two questions about private windows.

First, on the Home tab it says: "Firefox clears your search and browsing history when you close all private windows"

but what happens if Firefox crashes during a private window session? Will some remnants of your activity remain in some files, as Firefox did not have the chance to clear data as it normally would when closed gracefully?

Second question, when in private mode, does Firefox write data to either favicons.sqlite or places.sqlite (even if only temporarily)?

Thanks.

Hi everyone.

Since updating to the latest version of Firefox, I can't see anything displayed on the Youtube website.

When I open a tab and navigate to Youtube, I can see faint grey placeolders in the background, but no images or text (screenshot attached).

Does anyone know why this is happening?

Thanks.

Hi Mozilla, I subscribe to the videopass on motogp.com. I recently went on to renew my subscription but couldn't proceed because of the following message. "Sorry, we are unable to proceed with your purchase as we have detected that the billing address does not match your location" My profile location is "The United Kingdom of Great Britain and Northern Ireland", but my billing location is "United Kingdom". They are apparently two different locations according to the website. I must add, these locations are from a dropdown menu so I cannot change them. I emailed motogp and their tech people reckon either my browser (Firefox) or my internet provider (Sky) could be having a conflict with the payment platform. What do you think? Personally, I think It's the website's problem but any advice would be helpful. This is the first time I have tried to renew, usually I just let it auto-renew. Regards,

Steve.

Summary Reset a site or domain to be no longer associated with a Container

I accidentally assigned my search-engine domain to a container. As a result every single search I perform from the URL bar asks if I'd like to open it in the assigned container instead. I'll select 'Remember my decision, open in current tab' (the current tab being the base no-container Firefox user). Unfortunately this does nothing.

I've searched through the settings and options and I've found no option to get an overview of the domain configurations or to reset a certain site. I've read suggestions online to delete the container, but this isn't an acceptable approach to the problem.