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Constant Firefox Trouble Reports When Browser Isn't Even Running

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even… (read more)

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!

Asked by backgroundsound 2 weeks ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

No Prompts for Microphone permission

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the websit… (read more)

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the website permission in CTRL-I website settings. But that did not fix it. I have tried the same websites in google chrome, and my mic works then.

Asked by hendleyjon 22 hours ago

Answered by hendleyjon 2 hours ago

  • Solved

UNREMOVABLE "More Tools" and "Extensions" Icons

The latest update added persistent "More Tools" and "Extensions" icons on the top right of Firefox. Usually, by clicking "Customize Toolbar" I could remove any annoying i… (read more)

The latest update added persistent "More Tools" and "Extensions" icons on the top right of Firefox. Usually, by clicking "Customize Toolbar" I could remove any annoying icon that I don't want to persistently see, but it would seem that Firefox DISABLED the ability to remove these annoying icons. Please let us continue to customize our own toolbars and allow us to remove unwanted icons.

Asked by sawifi5774 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Firefox linked my work gmail and my personal one, now my personal one is under an administator

As the subject says, I logged into my work gmail on my personal laptop, and since then my personal gmail (as well as every other gmail I used on this laptop BEFORE loggin… (read more)

As the subject says, I logged into my work gmail on my personal laptop, and since then my personal gmail (as well as every other gmail I used on this laptop BEFORE logging into my work one) is now under this Administrator, on all devices. I've contacted the IT department and they said they only had my work gmail under their system. More digging around and I found it to be a cookies issue, as Google Chrome (even after logging in and out of all my gmails personal and work) was absolutely fine and so was Microsoft edge.

No matter how many times I fresh install, clear cookies, or change settings in Firefox, my personal gmail is still locked under restricted mode. Linked below is proof that Google doesn't recognize my account under restriced mode, yet Youtube still says I'm being managed.

I would like my google accounts back, and if I have to wipe all my Firefox data and abandon it, I will. I just don't want to use another browser

Asked by newlak778 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

F6 starts search instead of default address bar behaviour?

All of a sudden when I press F6, it starts a Google search (see image) instead of just focusing the address bar. This is rather annoying because I use F6 all the time to … (read more)

All of a sudden when I press F6, it starts a Google search (see image) instead of just focusing the address bar. This is rather annoying because I use F6 all the time to go to a different page (e.g. type "mail" and then follow the autocomplete to mail.google.com) and that doesn't work if it wants search google for mail instead.

How do I revert this to its normal behaviour?

Asked by jessaius 10 hours ago

Answered by jessaius 8 hours ago

  • Solved

Can't unhide desktop taskbar when firefox is maximised

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full … (read more)

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full screen, the button between close and minimise, looking like a square), and hover my cursor towards the bottom, my taskbar doesn't unhide. However when I unminimise( clicking the middle button on the top right again), the taskbar unhides correctly. Also to note, my secondary monitor works completely fine ie, when firefox is maximised I can unhide taskbar on hovering near the bottom.

Asked by daveythedumb 14 hours ago

Answered by daveythedumb 13 hours ago

  • Solved

Removing sync info

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, … (read more)

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, if I sync my home PC Firefox with my laptop or my work PC. Then, one day, for some reason I no longer have access to my work PC, and all of my sensitive information is there. Or if I lose my laptop, or if it is stolen... Is it possible to remove all sensitive information from a remote synced PC? Alternatively, is there a way to remove all synced information every time I close the browser? This way I can remove a particular PC in my Firefox account and once the browser is restarted at the remote location, the data will no longer be pulled and synced. Can this be done? Thanks in advance!

Asked by golosrazuma 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Locked

Firefox 109 is a DISASTER!!!

Locking this thread.Please continue here: [/questions/1403460] I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options… (read more)

Locking this thread.
Please continue here: [/questions/1403460]
I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options are GONE. Customizing the toolbar - GONE. Adding toolbars - GONE!!! It lost my open tabs. It won't show the LastPass icon in the toolbar like it used to, so I have to hunt for it now. All my toolbar settings - GONE!

Mozilla - you really should WARN people BEFORE they update that the update is a major overhaul. Why would you just make yourself another Chrome? If I wanted to use Chrome, I would (and I probably will now), but I prefer Firefox - at least I DID prefer Firefox before this update. I do not understand why you completely RUINED Firefox! This update is horrible and I have now lost a full day at work trying to FIX this clusterf**k of a browser mess that you have made for me! For the life of me I do not understand why you took away the ability for the user to make Firefox more user-friendly. Before, I could choose to customize if I wanted to, or not to customize. Now I have no choice and am stuck with the way YOU want it. Well, I don't like the way you want it! I liked it the way I had it customized! I am so stinking furious with you right now! I will be reverting to the prior version and will then search for a new browser. I am really sick of companies taking away things that make their products better. Congratulations, Firefox - you are now Chrome's Clone.

Asked by ElegalEyes 23 hours ago

  • Solved
  • Archived

userChrome.css not working

I'm trying to take off this "Extension (Tabliss)" tag on my url. I have followed the instructions down below from another Firefox support forum: https://discourse.mozill… (read more)

I'm trying to take off this "Extension (Tabliss)" tag on my url. I have followed the instructions down below from another Firefox support forum: https://discourse.mozilla.org/t/make-addressbar-text-extension-name-of-the-extension-shorter-or-hide/28026/3

The instructions I followed are listed below:

"Users can apply custom style rules to modify Firefox’s toolbar area by creating a userChrome.css file. This takes about 10 minutes so when you have time to take it slowly and carefully:

(1) Set up your chrome folder and userChrome.css file following the five six steps in this article:

https://www.userchrome.org/how-create-userchrome-css.html 45

I have a boring video there if you like demonstrations.

(2) This is the code to paste into the file. You can edit the file using Notepad or a better editor. Make sure to keep it in a plain text format with a .css file extension (not .css.txt).

See improved rule down in: Make addressbar text "Extension (Name Of The Extension)" shorter or hide

/*
   Hide Extension Name in the identity area unless
   hovered for half a second (updated for Fx80)
*/
#identity-box.extensionPage #identity-icon-labels,
#identity-box.extensionPage #identity-icon-label {
  visibility: collapse !important;
  transition: visibility 250ms ease-in-out;
}
#identity-box.extensionPage:hover #identity-icon-labels,
#identity-box.extensionPage:hover #identity-icon-label {
  visibility: visible !important;
  transition: visibility 250ms ease-in-out 500ms;
}

(3) Firefox should read the file at its next startup and apply it to every extension page you load."

Edit: So, yeah, I need help getting this tag off. I'm new to Firefox so it could be something obvious I'm missing. I have also tried CTRL+SHIFT+R to reload the page for changes and also closed and reopened my Firefox entirely.

Thanks in advance.

Asked by MaxwellQ 1 year ago

Answered by Wesley Branton 1 year ago

  • Locked

You don't have permission to access "http://www.kroger.com/" on this server. Reference #18.34633817.1674690748.44a69a63

Locking this thread.Please continue here: [/questions/1403342] I get this message when I contact Kroger.com. You don't have permission to access "http://www.kroger.com/" … (read more)

Locking this thread.
Please continue here: [/questions/1403342]
I get this message when I contact Kroger.com. You don't have permission to access "http://www.kroger.com/" on this server.

Reference #18.34633817.1674690748.44a69a63

Why and how do I fix ti?

Asked by dabrd 1 day ago

  • Solved

Can't put individual extension on toolbar

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue o… (read more)

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue online, everyone says to use the customize firefox menu to add what I want, but as you can see in the picture - no extensions are listed there, although they are installed and functioning. Very weird because my other install, which is up to date, has this set as default and it has been forever. I'm bewildered. Any suggestions? Thanks

Asked by chris63084 2 days ago

Answered by Terry 2 days ago

  • Solved

Relay Masks

The free version allows for 5 masks. Is that 5 lifetime masks or 5 active masks? Example: If I set up 2 masks I have 3 remaining. If I delete one of the set up masks do I… (read more)

The free version allows for 5 masks. Is that 5 lifetime masks or 5 active masks? Example: If I set up 2 masks I have 3 remaining. If I delete one of the set up masks do I now have 4 remaining or have I still used up a mask even though it was deleted giving me 3 remaining? Thanks

Asked by Patrick 2 days ago

Answered by TyDraniu 2 days ago

  • Solved

cannot print web page from Firefox

i cannot print any web page from Firefox. The print option only offers me the option to save as PDF. Firefox is not detecting either my Brother laser printer or my Epson … (read more)

i cannot print any web page from Firefox. The print option only offers me the option to save as PDF. Firefox is not detecting either my Brother laser printer or my Epson inkjet printer. if i use the print using system dialogue option fire fox shows a printer screen which has a simple entry of line prntr. If that is selected nothing at all happens. Clearly Firefox cannot detect my printers. If I save the web pages to a PDF file then open that file I can then get the normal system printing options and print the page. But all that does is clutter up my file system with files I will only ever use once. This proves the problem is clearly in Firefox and in its inability to detect system printers. I have tried all the suggestions from the help screens to no avail. Is there any other means of sorting this print problem.

Asked by austinjames 4 days ago

Answered by austinjames 2 days ago

  • Solved

Transferring bookmarks from laptop to macbook

Hi, I want to transfer my bookmarks from Firefox on my old Windows laptop to a new MacBook. I have followed the instruction and signed into Firefox on both devices and cl… (read more)

Hi,

I want to transfer my bookmarks from Firefox on my old Windows laptop to a new MacBook. I have followed the instruction and signed into Firefox on both devices and click 'synchronise now' on my Macbook.

Nothing has happened.

I would be grateful if you could tell me whether I am doing things incorrectly and if you could tell me how to have my numerous Firefox bookmarks from Windows appear on the new Macbook.

Thank you!

Asked by mcnamarasm 2 days ago

Answered by cor-el 2 days ago

  • Solved

"Firefox Updates" missing from Settings / General (v109)

Hello, The controls in Settings to choose how Firefox updates have disappeared from Settings / General? The "Firefox Updates" section is supposed to appear there, based … (read more)

Hello, The controls in Settings to choose how Firefox updates have disappeared from Settings / General? The "Firefox Updates" section is supposed to appear there, based on:

https://support.mozilla.org/en-US/kb/enable-background-updates-firefox-windows https://support.mozilla.org/en-US/kb/firefox-options-preferences-and-settings?as=u&utm_source=inproduct#search

This is on V109. I really need to be able to choose when an update goes in, Python / Jupyter applications I have running on Firefox can cost me hours of time to re-run if Firefox goes in and restarts itself when it wants to. I used to be able to control this. Has it really been removed, or is somewhere else and the docs not updated yet? Thanks Neil

Asked by neilcotie 3 days ago

Answered by AliceWyman 2 days ago

  • Solved

Firefox extremely slow on some sites

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on som… (read more)

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on some websites (not all).

This example is typical and has occured on multiple sites. To test and compare, I copied the URL, created a new tab in Firefox, then Paste and Go. I timed this 3 times and each time was 30 seconds. I Pasted the same into Chrome and Edge and each time it was instant. https://savingschampion.co.uk/best-buys/personal/easy-access-accounts

On my previous SSD, there was never an issue of any lag on any site.

BBC.co.uk/news is fine, as are several other sites. Does anyone have any idea what's happening? This is making Firefox unworkable for me, so unless I can fix the issue, I will have to move permanently to Chrome or Edge. That would be a shame after many years with Firefox.

Thank you in advance.

Asked by glen24 3 weeks ago

Answered by jonzn4SUSE 2 days ago

  • Solved

Firefox attempting to access unwanted web site mv.outbrain.com

Firefox keeps attempting to access a web site with an unwanted application. The site is mv.outbrain.com and my virus software keeps asking to block the site. The popup is… (read more)

Firefox keeps attempting to access a web site with an unwanted application. The site is mv.outbrain.com and my virus software keeps asking to block the site. The popup is now becoming a nuisance how do I stop it or delete the reference to it

Asked by Rob 2 days ago

Answered by jonzn4SUSE 2 days ago