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Crash Reports - continuous - but Firefox hasn't Crashed

I'm getting Mozilla Crash reports at the rate of about six per day, but Firefox is still running without any issues. Does anyone know why this is happening and how it can… (read more)

I'm getting Mozilla Crash reports at the rate of about six per day, but Firefox is still running without any issues. Does anyone know why this is happening and how it can be resolved?

I'm not able to attach a screenshot.

Asked by williamgfitch 3 weeks ago

Last reply by FredMcD 2 days ago

bookmark compatibility issue with WIN 7 since 92.0 update - time to resolve this matter

There has been a legitimate issue with the bookmarks since the 92.0 update. This applies only to Windows 7 users. The list is very lazy and will actually freeze up. It… (read more)

There has been a legitimate issue with the bookmarks since the 92.0 update. This applies only to Windows 7 users. The list is very lazy and will actually freeze up. It takes forever to highlight the bookmark you want and the favicons are delayed in populating. Refreshing Firefox doesn't work. Renaming favicons.sqlite and places.sqlite, and those with the -shm and -wal extensions, if existing, doesn't work either. I don't need help from contributors. The following message is to the developers &/or whoever bastardized Firefox since the 92.0 update...


As I stated, this is a Windows 7 issue. The developers should fix this problem for us Windows 7 users. It was them who caused this issue since the 92.0 update. Everything worked perfect until then. Here’s a bright idea for the developers. How about getting this matter fixed, so that us Windows 7 users can have the same functionality as everyone else. Stop screwing around with a million and one updates every year. You people are doing more harm than good. The people running Chrome are a hell of a lot more intelligent. No issues whatsoever with Windows 7! Try that on for size.

Asked by lee.turkstra 1 month ago

Last reply by jscher2000 3 weeks ago

INCREDIBLY slow to load pages and tab crashes

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and … (read more)

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and Safari because of the data mining they do.

That said, I am very frustrated with Firefox performance on both my Windows PC and my Apple MacBook. I have several pinned tabs. It takes what feels like FOREVER for the pinned and other tabs to open and fully load from the previous session. In fact, some tabs, pinned or not pinned, take easily 15 -20 minutes before they fully load, if they ever load. I also have several tabs that crash all the time - TitanTV, LinkedIn, IMDB, iCloud, Cozi, YahooMail, etc. There are also times where a tab or page gets so hung that I have to close Firefox and start it again. I have uninstalled and reinstalled numerous times. I have not found any useful assistance on this support forum or with general web searches.

Can someone PLEASE help me solve this as it is way beyond annoying?

Asked by BBBB1290 3 weeks ago

Last reply by FredMcD 3 weeks ago

Firefox crashing 10.15.7

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chro… (read more)

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.

Model Name: Mac mini

 Model Identifier:	Macmini6,2
 Processor Name:	Quad-Core Intel Core i7
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	424.0.0.0.0
 SMC Version (system):	2.8f0

Asked by afarr83 1 month ago

Last reply by FredMcD 3 weeks ago

Crashing frequently

Can someone help me fix recent frequent crashes ? This is just yesterday. I tried troubleshooting mode and it didn't happen there, although I didnt give it a long trial. … (read more)

Can someone help me fix recent frequent crashes ? This is just yesterday. I tried troubleshooting mode and it didn't happen there, although I didnt give it a long trial. I deleted all extensions, and I reset Firefox. Any ideas?

bp-78bbf7fb-3f18-46e1-94de-d905c0211101 10/31/21, 9:41 PM View bp-5cb5b831-449e-4322-9a9e-710180211031 10/31/21, 2:25 PM View bp-3ebfce66-105b-4e4b-83ec-7c8ff0211031 10/31/21, 2:25 PM View bp-8bdc92ef-03bf-49ad-945d-5afe50211031 10/31/21, 2:25 PM View bp-45918706-804f-4603-9671-97c4a0211031 10/31/21, 2:25 PM View bp-09f0ab0d-e132-4ada-bb22-7dd640211031 10/31/21, 2:25 PM View bp-8cc2a647-4aac-4b06-8747-a181f0211031 10/31/21, 2:25 PM View bp-07df9cae-d45a-4ce2-944c-c123e0211031 10/31/21, 2:25 PM View bp-9cca543f-1c82-4fe9-979b-56a5f0211031 10/31/21, 2:25 PM View bp-0b0f8e3f-6592-4ea4-9d23-179040211031 10/31/21, 2:25 PM View bp-1175d7ce-ab80-4b6e-8dad-90cc50211031 10/31/21, 2:25 PM View bp-c5f88f0d-0419-44da-b058-fc7580211031 10/31/21, 2:24 PM View bp-73f726b5-cc90-474e-b7ac-e44df0211031 10/31/21, 12:20 AM View bp-deaea811-9e7a-409c-9eda-aa9600211030 10/30/21, 9:51 AM View bp-d045b5e5-b53d-43a7-8e06-1592c0201127

Asked by rsalins 4 weeks ago

Last reply by FredMcD 3 weeks ago

Constant crash after MacOS 12.0.1 Update

Initially when I closed a tab Firefox crashed but now I can't even open it, it crashes immediately. Here are my logs: AdapterVendorID: 0x106b Add-ons: extension%40tabliss… (read more)

Initially when I closed a tab Firefox crashed but now I can't even open it, it crashes immediately. Here are my logs: AdapterVendorID: 0x106b Add-ons: extension%40tabliss.io:2.1.0,firefox%40betterttv.net:7.4.13,%40testpilot-containers:7.4.0,langpack-en-GB%40firefox.mozilla.org:93.0buildid20210927210923,marcoagpinto%40mail.telepac.pt:3.0.1,addons-search-detection%40mozilla.com:1.0.1,proxy-failover%40mozilla.com:1.0.1,reset-search-defaults%40mozilla.com:2.1.0,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:26.3.0,firefox-compact-dark%40mozilla.org:1.2,google%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,yandex%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,chambers-en-GB%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.3,ebay%40search.mozilla.org:1.3 AvailablePhysicalMemory: 179470336 AvailableSwapMemory: 1047527424 BuildID: 20210927210923 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1635634430 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 InstallTime: 1633865153 MacAvailableMemorySysctl: 57 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1635634429 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 84492288 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 402 StartupCrash: 0 StartupTime: 1635634429 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"aarch64","buildId":"20210927210923","version":"93.0","vendor":"Mozilla","displayVersion":"93.0","platformVersion":"93.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.1.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookAir10,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-GB","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"TR","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.searches":false,"privacy.donottrackheader.enabled":true,"security.tls.version.enable-deprecated":true,"signon.management.page.breach-alerts.enabled":false,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":18866,"firstUseDate":18866},"addons":{"activeAddons":{"extension@tabliss.io":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18866,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"firefox@betterttv.net":{"version":"7.4.13","scope":1,"type":"extension","updateDay":18918,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"@testpilot-containers":{"version":"7.4.0","scope":1,"type":"extension","updateDay":18866,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"proxy-failover@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"reset-search-defaults@mozilla.com":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"26.3.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"yandex@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazondotcom@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"chambers-en-GB@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"default-upgradeDialog":{"branch":"upgradeDialog-defaultEnabled","type":"nimbus-default","enrollmentId":"__NO_ENROLLMENT_ID__"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",14:"Cache2 I/O",15:"Cookie",17:"TaskController Thread #1",16:"TaskController Thread #0",19:"TaskController Thread #3",18:"TaskController Thread #2",23:"TaskController Thread #7",21:"TaskController Thread #5",22:"TaskController Thread #6",20:"TaskController Thread #4",26:"Worker Launcher",27:"Renderer",31:"WRWorker#3",32:"WRWorker#4",35:"WRWorker#7",30:"WRWorker#2",34:"WRWorker#6",28:"WRWorker#0",39:"WRWorkerLP#3",37:"WRWorkerLP#1",38:"WRWorkerLP#2",29:"WRWorker#1",42:"WRWorkerLP#6",36:"WRWorkerLP#0",40:"WRWorkerLP#4",41:"WRWorkerLP#5",43:"WRWorkerLP#7",33:"WRWorker#5",44:"Compositor",46:"ImageIO",47:"IPDL Background",48:"DOM Worker",70:"QuotaManager IO",52:"IndexedDB #1",53:"IndexedDB #2",53:"StyleThread#0",54:"StyleThread#1",57:"StyleThread#4",55:"StyleThread#2",58:"StyleThread#5",56:"StyleThread#3",66:"StreamTrans #33",70:"StreamTrans #37",61:"StreamTrans #39",62:"StreamTrans #40",67:"TRR Background",61:"ImageBridgeChld",63:"WRSceneBuilderLP#1",62:"WRSceneBuilder#1",64:"WRRenderBackend#1",68:"GMPThread",69:"ProcessHangMon",70:"BgIOThreadPool #1",70:"BackgroundThreadPool #2",71:"DNS Resolver #1",72:"DOM Worker",74:"StreamTrans #47",74:"DOM Worker",77:"mozStorage #1",78:"DNS Resolver #2",79:"DNS Resolver #3",80:"DNS Resolver #4",80:"mozStorage #2",81:"mozStorage #3",82:"IndexedDB #3", Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:sessionrestore UptimeTS: 1 Vendor: Mozilla Version: 93.0 useragent_locale: en-GB

Asked by Zukushimeku 1 month ago

Last reply by FredMcD 1 month ago

Firefox is always crashing on certain websites

This is my error code: bp-b9b9c80e-b9ae-42f4-9dff-b2ee00211028 On certain websites, for example unsplash as described in the error code, Firefox always crashes. First the… (read more)

This is my error code: bp-b9b9c80e-b9ae-42f4-9dff-b2ee00211028

On certain websites, for example unsplash as described in the error code, Firefox always crashes. First the whole window including the menu bars will flash white and then it will crash... Opening in troubleshoot mode will lead to the same result.

Thank you if you can help me.

Asked by domerono 1 month ago

Last reply by FredMcD 1 month ago

crash

hi. i was debugging my Django_React project in inspect element mode of firefox and that was my first time doing that so i was confused and clicking on some buttons to get… (read more)

hi. i was debugging my Django_React project in inspect element mode of firefox and that was my first time doing that so i was confused and clicking on some buttons to get to know what to do and outta no where that page crashed. i did rerun my whole project and tried again to connect to it but doesnt work. i checked, the firefox is up to date. i ran firefox in troubleshoot mode and reran the project but still doesnt work and crashes. i think it is not about my hardware or firewall options.

the FIRST REPORT ID that i got is: "bp-cd41341c-37e7-4c5d-9494-f85340211026"

the LAST REPORT ID that i got after the whole project rerun and in troubleshoot mode is: "bp-228837ce-f0d5-4767-981c-46f240211026"

Asked by fardinramezani97 1 month ago

Last reply by FredMcD 1 month ago

firefox ver 93 locks up

Ever since i updated to Firefox ver 93, it locks up. It wont open correctly or crashes. I have been able to use Chrome so i know its not my internet. I have rebooted my … (read more)

Ever since i updated to Firefox ver 93, it locks up. It wont open correctly or crashes. I have been able to use Chrome so i know its not my internet. I have rebooted my system several times. Using Win10. Sometimes I can get it to work in Troubleshooting Mode but not always. Frustrating!

Asked by sjcollins24 1 month ago

Last reply by FredMcD 1 month ago

Firefox browser doesn't open in Win7 64bit

Hello everyone I re-install my win7 recently. I can get the firefox browser installed whitout any errors but it doesn't open. However I can see it's open in task manager… (read more)

Hello everyone I re-install my win7 recently. I can get the firefox browser installed whitout any errors but it doesn't open. However I can see it's open in task manager in processes tab. what would be the problem? please advise

Asked by Sal 1 month ago

Last reply by FredMcD 1 month ago

EXCEPTION_ACCESS_VIOLATION_READ

Firefox keeps crashing and not submitting the report to Firefox... Signature js::GCMarker::processMarkStackTop More Reports Search UUID 02b36781-c350-4450-acf2-d7ca3021… (read more)

Firefox keeps crashing and not submitting the report to Firefox... Signature js::GCMarker::processMarkStackTop More Reports Search UUID 02b36781-c350-4450-acf2-d7ca30210903 Date Processed 2021-09-03 04:18:05 UTC Uptime 6,603 seconds (1 hour, 50 minutes and 3 seconds) Install Age 695,447 seconds since version was first installed (1 week, 1 day and 1 hour) Install Time 2021-08-26 01:41:39 Product Firefox Release Channel release Version 91.0.2 Build ID 20210823123856 (2021-08-23) Buildhub data OS Windows 10 OS Version 10.0.19043 Build Architecture amd64 CPU Info family 6 model 60 stepping 3 CPU Count 8 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

4th Gen Core Processor Integrated Graphics Controller (0x0416)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x00001e021fd00000 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,781,069,312 bytes (138.53 TB) Available Page File 10,279,178,240 bytes (10.28 GB) Available Physical Memory 10,456,707,072 bytes (10.46 GB) System Memory Use Percentage 38 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1199, AdapterSubsysID2: 74811558, AdapterDriverVersion2: 25.21.14.2531DWrite? DWrite+ WR? WR+ OMTP? OMTP-

Processor Notes

processor_ip-172-31-17-220_us-west-2_compute_internal_7; ProcessorPipeline

Crashing Thread (0), Name: MainThread Frame Module Signature Source Trust 0 xul.dll js::GCMarker::processMarkStackTop(js::SliceBudget&) js/src/gc/Marking.cpp:1939 context 1 xul.dll js::GCMarker::markUntilBudgetExhausted(js::SliceBudget&, js::GCMarker::ShouldReportMarkTime) js/src/gc/Marking.cpp:1763 cfi 2 xul.dll js::gc::GCRuntime::incrementalSlice(js::SliceBudget&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7189 cfi 3 xul.dll js::gc::GCRuntime::gcCycle(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7656 cfi 4 xul.dll js::gc::GCRuntime::collect(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7864 cfi 5 xul.dll js::gc::GCRuntime::gcSlice(JS::GCReason, long long) js/src/gc/GC.cpp:7960 cfi 6 xul.dll static nsJSContext::GarbageCollectNow(JS::GCReason, nsJSContext::IsIncremental, nsJSContext::IsShrinking, long long) dom/base/nsJSEnvironment.cpp:1048 cfi 7 xul.dll std::_Func_impl_no_alloc<`lambda at /builds/worker/checkouts/gecko/dom/base/CCGCScheduler.cpp:265:7', bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) cfi 8 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:109 cfi 9 xul.dll mozilla::IdleTaskRunnerTask::Run() xpcom/threads/IdleTaskRunner.cpp:41 cfi 10 xul.dll mozilla::TaskController::DoExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock<mozilla::Mutex&> const&) xpcom/threads/TaskController.cpp:805 cfi 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1152 cfi 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:85 cfi 13 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 14 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 15 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:137 cfi 16 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:603 cfi 17 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:910 cfi 18 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 19 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 20 xul.dll XRE_InitChildProcess(int, char**, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:742 cfi 21 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:131 cfi 22 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 23 kernel32.dll BaseThreadInitThunk cfi 24 ntdll.dll RtlUserThreadStart cfi 25 kernelbase.dll TerminateProcessOnMemoryExhaustion scan

All drivers are up to date, Windows is up to date, Firefox is up to date (version 91 currently). Getting cranky that I cannot browse without crashing. TIA

Asked by ravendragonwing 2 months ago

Last reply by FredMcD 2 months ago

Youtube videos stutter, lag, or freeze when putting them on 1080p/720 60fps.

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a vide… (read more)

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a video, it suddenly started to lag and not move as smoothly much as before when I have on a higher quality like in 1080p 60fps or 720p60fps.

This has happen to me a couple times before when I couldn't find a way to fix it like when my my laptop was acting stupid and was resetting itself and showing a blue screen when it happen and had someone help me take it to the store and have it fixed and the reset my laptop or something and had to go redownload Firefox and I think the problem stopped working.


Yesterday and today I tried searching and looking up how to fix this and find answers that tell me to go to the about:config and change somethings to false or true whatever and it still has this problem. I hope changing it to whatever doesn't mess it up anything even more.

I thought I had to go update Windows or something since recently a couple of times the youtube videos get stuttery and not move as smoothly at times. I can't remember much this one but I either just close Firefox to hopefully that it goes back to normal or I have to update Windows to restart my laptop and it works and it goes back to normal.

But this time when I did all that and I try to update Windows from my laptop it was doing what it does updating installing or downloading yesterday. The problem is still there and the videos on youtube are still stuttering. And I try to see if there were more things to update there was nothing there and says its up to date.

I linked a video that has a 60fps option on a another browser Microsoft Edge to see if it works from there and video when putting it on 60fps works fine there. So this must be a Firefox problem or something.

So if anyone can help me with this problem. Please tell if there's anything else I can do to get these videos on youtube to work on Firefox in 60fps and hopefully can try to easily fix this and hope its nothing complicated to do. Or if there is a bug or something that's making these videos stuttering and everything please try to fix this problem that's going with me right now. Cause i don't want to have to deal with problem I had before again forever and/or if its permanent.

Hopefully maybe the next update for Firefox might fix this problem I have from these youtube videos, but I don't know. Whenever an update for Firefox happens sometimes, the videos on youtube start to stutter and not move as smoothly with putting it on 60fps and have this problem again.

Thank you if anyone has the time to look at this and hopefully someone can get me the answer to finally fix these videos that are freezing stuttering and stuff there.

Asked by buggasep17 3 months ago

Last reply by Chris Ilias 2 months ago

Firefox does not save new password for Google account

I have two Google Accounts, a private one, and a company account. The company requires to change the PW from time to time. Immediately after doing that, Firefox offers to… (read more)

I have two Google Accounts, a private one, and a company account. The company requires to change the PW from time to time. Immediately after doing that, Firefox offers to update the saved login and I choose to update. To my dismay, I find out later, that the new PW was not saved, and I cannot login any more.

Happened three times now, and the third time I paid extra attention and updated in Lockwise manually after Firefox failed again. This is a nasty bug. Now I cannot trust Firefox to save my passwords?

Seems related: https://support.mozilla.org/en-US/questions/1272808

Asked by Erwin 3 months ago

Last reply by JP 3 months ago

Instagram crashes on firefox

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on ot… (read more)

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on other websites. Happen every few days, when I press reload the website after crash, it works temporarily, but it may happen after some days. My network is good enough.

using 91.0 (64bit) firefox, macOS Big Sur 11.5.1, both latest version

tried delete cookies and history, turn off hardware acceleration. I didn't install any extra extensions.

feel angry everytime crash, didn't manage to submit crash report, just do it now, not sure how it could help though

https://crash-stats.mozilla.org/report/index/a2005fd4-b2b7-4a01-b23d-aa5620210813 https://crash-stats.mozilla.org/report/index/4bcc784f-60a1-443d-8eae-2e7390210813 https://crash-stats.mozilla.org/report/index/9e2a3f31-43c9-4121-9d4e-1786b0210813 https://crash-stats.mozilla.org/report/index/373d5c78-66fc-4fbb-937b-d81780210813

feel sad because i know it would crash again after some days. What can I do?

Asked by ls3x1wqvl5 3 months ago

Last reply by FredMcD 3 months ago

FF no longer access to Belgian EID official websites (version 90.0.2)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the proble… (read more)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the problem.

Asked by 3d3 4 months ago

Last reply by TyDraniu 3 months ago

Bug: Troubleshooting Information page blank. Also . . .

The Troubleshooting Information page is blank. Also, when I wrote this post, I got this; Troubleshooting Information (optional): We can't automatically get your browser's… (read more)

The Troubleshooting Information page is blank.

Also, when I wrote this post, I got this;

Troubleshooting Information (optional):

We can't automatically get your browser's troubleshooting data, please . . . .

Asked by FredMcD 4 months ago

Last reply by Rodney 4 months ago

  • Archived

Not possible to set secondary email when both on same domain

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com. Following the instructions: Set up secondary ema… (read more)

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com.

Following the instructions:

Set up secondary email

The error that come up says that the secondary email must be different than my account email, but it is, the only common thing is the domain.

So this is a bug, please fix.

Jan Johansson

Asked by Jan 6 months ago

Last reply by Autumn 5 months ago