Firefox 39 (and 38 before update) suddenly refuses to load one website: after input of username and password, it refuses to go further on Chase.com. There is no error mes… (read more)
Firefox 39 (and 38 before update) suddenly refuses to load one website: after input of username and password, it refuses to go further on Chase.com. There is no error message. It is simply a completely blank page. FF does not even appear to attempt loading the page as there is on loading indicator.
This is on two Macs: iMac with Mac OS 10.9.5 and Macbook Pro OS 10.10.4. Current FF version: 39 (but started with v.38).
Have done all the troubleshooting from FF website including a complete reset, restart, checking Network settings, and every other suggestion under "some websites do not load".
Have spent an hour with Chase support including (again) clearing all cache, cookies, history, reset Firefox, and attempting to login with temporary identification codes; sometimes I get to the next page to enter that code, but the following page is - again - completely blank or, I am not even able to enter the code as I wind up with a completely blank page. No error message at all.
There is no malware evident. There is no AV software installed (it's a Mac!). There is no problem with any other website, including other financial sites requiring logins. And, there is no problem loading that website with Safari, so it does appear to be an FF problem.