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My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logi… (read more)

My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logins for several hundred sites. How can I restore them?

Asked by emurphy917 3 hours ago

Last reply by Dropa 3 minutes ago

New VPN service

I got an email awhile back stating Firefox was going to offer a VPN service, with a 30 free trial offer. MY question is does the Firefox VPN offer a split tunneling optio… (read more)

I got an email awhile back stating Firefox was going to offer a VPN service, with a 30 free trial offer. MY question is does the Firefox VPN offer a split tunneling option like other VPN services offer? From what I understand, split tunneling is a feature where the VPN service will be active, or connected in one browser but then it would be disabled or disconnected in another browser. Can you please explain if I got that correct? Thank you.

Asked by sciencemagic 2 hours ago

Last reply by TyDraniu 5 minutes ago

amking a short cut of the wed adress on th desktop

hi, does any one know how to make a short cut for the web on windows desktop. As chrome and Microsoft edge do? edit: added a space before 'As' to remove unintentional li… (read more)

hi, does any one know how to make a short cut for the web on windows desktop. As chrome and Microsoft edge do?


edit: added a space before 'As' to remove unintentional link.

Asked by Azin 2 months ago

Last reply by Bill Mitchell 21 minutes ago

Firefox 102 Renaming .exe files

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin. Why is that… (read more)

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin.

Why is that happening now? I know the "potential risk" or downloading an .exe file but shouldn't it ask or at least warn you instead of just deciding to rename it

I didn't see a setting to disable this "feature". Is there one?

Thanks

Asked by AZBigDog 2 hours ago

Last reply by Chris Ilias 35 minutes ago

Sync fails with search engines

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycro… (read more)

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycroftproject.com/ for no apparent reason. We are talking about OpenSearch standard and Sherlock.

As of now, the search results on https://support.mozilla.org are either archived or unanswered. Please work on the ranking of search results so users can see

  • when a thread has been started / last updated
  • which answer is actually solving the problem or at least linking to the correct statement of the developers concerning the topic.

Asked by Melchior blausand 5 hours ago

Last reply by Dropa 4 hours ago

Password Problems

Firefox asked me if I wanted to clean up my firefox and I said yes and I lost all my user names and passwords. Furthermore, now, of several that I do remember, when I ent… (read more)

Firefox asked me if I wanted to clean up my firefox and I said yes and I lost all my user names and passwords. Furthermore, now, of several that I do remember, when I enter those websites and type in the user name and password it prompts me to ask if I want to save them, I say yes, but it does not save them. Is there any way to get these back? Why aren't the passwords I enter going forward saving? I'm furious about this as I have no other record of these. I do not have any kind of password software either. I've used Firefox for 10+ years but ready to jump to a different browser. This is maddening

Asked by pat82 3 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Feature Request, Cookies API - Help finding cookie source

Hello, I am the developer of the "FlagCookies" - add-on: https://addons.mozilla.org/de/firefox/addon/flag-cookies/ I would like to make a request to include "window id" a… (read more)

Hello,

I am the developer of the "FlagCookies" - add-on: https://addons.mozilla.org/de/firefox/addon/flag-cookies/

I would like to make a request to include "window id" and "tab id" in the cookie "onCookieChanged" -Event triggered dynamically.

At the present state it is not possible to identify where a cookie is originating from, only the "cookies.cookie" values, but no values for "Window" and "Tab Id" which would dramatically help to assign a cookie to a particular domain even if the "cookie.originURL" or "cookie.url" is different from the surfed on website.

As an example, you can visit "https://freenet.de" which loads different ad trackers - which cookies are displayed as "Cross Origin" in Flag Cookies. A screenshot is attached.

In case you need clarification or more information, please let me know.

Asked by uniqs_ 3 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Please put the cursor on the line where we will write our article name.

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Some… (read more)

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Somebody went a bit berserk writing these supposed help pages.

You need that programmer to put a cursor at the beginning of the line where we type our description of the article to be saved. And that programmer has a lot of energy, so please allow us to search for the word that WE write as the description. For $4.99 a month, I expect both of these small software changes. We save so many articles and really need to be able to search for whatever code we write as the description of the saved article.

God only knows if this is going to the correct department. This website is a maze of information.

Asked by justglass 2 hours ago

Last reply by Paul 2 hours ago

my computer keeps freezing when using firefox

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to clo… (read more)

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to close this to continue'. How do I delete an old version please I am running windows 7, 64 bit pro

Asked by arwoodward 9 hours ago

Last reply by Dropa 4 hours ago

Firefox Update Issue when opening Kaspersky Safe Money session

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session. In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is b… (read more)

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session.

In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is being updated by another instance and the option to Check for Updates has been greyed out (screenshot attached).

When you use the Help, About Firefox option it also says that Firefox is being updated by another instance (see screenshot attached).

When you check the same Settings in the Safe Money 2nd session, it shows exactly the same information and you cannot update Firefox in any session.

In previous versions of Firefox, when you opened a 2nd session it said that Firefox was being updated by another instance and the option to Check for Updates was greyed out but you could still update Firefox in the main session.

This is not a problem when using Chrome or Edge so it must be related to Firefox so can anyone suggest anything to fix this or does it need Tech Support to look into it for fixing?

Thanks.

Asked by Hawkeye 16 hours ago

Last reply by Dropa 4 hours ago

If I downloaded a picture. from Save a link as. And no. Save image as.

If I downloaded a picture. from Save a link as. And no. Save image as. But the image goes down in my file. png. To the personal computer. In a standard photo galle… (read more)

If I downloaded a picture. from Save a link as. And no. Save image as.

But the image goes down in my file.  png.  To the personal computer.  In a standard photo gallery. 
This means that the image was saved on my computer without a link from the Internet.  And she will be with me permanently.
Or she's still on the link from online.  And when as it is link be deleted from the Internet. this images will be deleted by my gallery.  Just opened for see in photo gallery pc.


 an important question.  Because I kept a lot of pictures like that.

Asked by dpool55555 11 hours ago

Last reply by Dropa 4 hours ago

Intranet web site self signed certificate does not permanent stored to exceptions

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them ba… (read more)

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them back in the exceptions. Is there a way to fix this problem?

Asked by administrator25 10 hours ago

Last reply by Dropa 4 hours ago

Deleting account - can't access email

Hi, how to delete my firefox account? I have a work related account, but I don't work at the same place anymore. I also don't have access to the firefox account related e… (read more)

Hi, how to delete my firefox account? I have a work related account, but I don't work at the same place anymore. I also don't have access to the firefox account related email. It asks me for a verification code (sent to my email that does not exist) when I try to delete this account from the settings. What can I do? Seems like mission impossible. If staff sees this message - please delete this account.

regards, T

Asked by taaaneli 5 hours ago

Last reply by Dropa 5 hours ago

Oops... the system encountered an error (#001) in Gmail: My gmail stopped working via firefox, HELP!

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (… (read more)

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (#001)

I have updated my browser on my windows computer, my network speed, upload and download speed is good. All other websites are functioning just fine. Only Gmail seems to be affected on my computer. (It works fine from other computers and from my phone.)

Do you know how I can make it work again? Please help!?!

Asked by ler 1 month ago

Last reply by Guido 5 hours ago

Sync of critical preferences like search engine, privacy etc don't sync, they change too

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated … (read more)

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated browser ecosystem and actually being able to have my preferences, interest and personal information centralized with eventual goal of digitally divorcing tech companies from my personal data. I still have to use a lot of different devies with varying OS and it literally took me two years to help Apple fix an AppleId problem. Now that I have that sorted out I have been hoping to move away from gmail entirely and eventually have my own mailserver but using icloud now for macs and pcs.


At a minimum it seems like even after forced manual I have not properly sync an imac with windows 10 PC. So to keep it simple I stay there but this morning when I typed into Firefox on my iMac its was google search not Duckduckgo. Not only have I synced it in firefox but icloud should be redudant and I had removed google from list of potential search engines. There seems to be some way for a hostile takeover of these settings and google connstant agressive intrusions asking for data is not just wrong or annoying its simply impossible to not have facebook or google track me beyond california digital privacy standards. The worst offender may be youtube. I want to fix the browser and sync my stuff. But I am also looking for extensions that will help me do that better.

I am pretty thorough and now just want to learn more and would like to believe one can have a semblance of privacy but it seems like it will be an adversarial experience when the companies that do can rollback privacy with clever tv ads. The 'providers' clearly do not give hoot about rules, preferences and laws designed to protect people's rights.. That is what is particulary frustrating. It is not a fair fight but a good one. I guess what I am wondering is if there are specific modules you could add to detect maybewhen an event like change in search engine occurs and whether logs may exist as to how or why the change was made. Even if it was an accidental quick through a popup in chromium or edge where I was always being cued to come back to Chrome. Logging out doesnt always seem to work so i tried syncing with and chrome with more or less same results. Very little actual control or at least a tendency to revert back to the data miners preferences over mine. I want to help stop that.

Asked by 0light 5 months ago

Last reply by Melchior blausand 6 hours ago

Firefox sync does not work on chromebook

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it fo… (read more)

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it for a few hours and since it's via google play I beleive it's technically the Android version.

Asked by ffrealsync 20 hours ago

Last reply by jonzn4SUSE 9 hours ago