Firefox Support Forum

I'm locked out of my Firefox account. I set my previous employer's email address ([edited] @cdolinc.net) as my primary email address, and my personal email address ([edited] @gmail.com) as a secondary email address. I attempted to reset my password using the password reset email that was sent to my secondary email address, but after I enter a new password twice and submit it the page reloads with the following error message:

Your email was just returned. Mistyped email?

I'm sure my previous employer has an out-of-office email setup to indicate that I no longer work there. Is there anyway to resolve the issue without asking my previous employer if they can turn off Out-of-office replies temporarily?

Thank you, Sean

I want to navigate on search results using the keyboard. I could use tab but it suggests all interactive elements such as news, images, books, videos, search settings and etc one by one. I want to press something and make active first result, then second. If such hotkeys are not provided, maybe there are any extensions with similar functionality?

I stopped using LastPass a couple of years ago due to them having security issues. I use Pocket and have used them for a number of years. I received an email from Pocket saying they were migrating to Firefox and in order to access what I saved to Pocket in the past, I need to use Firefox. I downloaded Firefox and LastPass is not letting me log in. I use BitWarden as my password manager. I tried accessing Firefox with the sign in and password that I used in the past but LastPass keeps giving me an error message.

using ver 117.0.1 on LinuxMint 21.2 all website and search engines work well, only can't use DuckDuckGo, get error message: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete

Please help

I use to be able to open a new Tab and automatically get the home page to appear, now it seems that I either get a generic Firefox home page or a blank one. This is not what I want nor need, if it was I would have chosen it. What is the point of having a home page if you cannot use it??? Having the home page icon now becomes a special icon for a page one just likes to use every time they open a new tab that you have to click on every time you need it. It just happens to be EVERY TIME I open a new tab.

Thanks for your help.

Today, randomly, duck duck go no longer works natively with Firefox. If I set DDG as my default search, and try to search using the search bar or use one of the shortcuts like "@ddg" I get an error "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I have tried closing, clearing cache, clearing history, and nothing seems to reset it. I can still go through Google, search for duck duck go, and use it that way, but it seems that the native search is now broken.

Whenever I click on this link, https://www.onlineviolintutor.com/lessons-1-10-resources, I get the below error message.

"Secure Connection Failed An error occurred during a connection to www.onlineviolintutor.com. Peer received a valid certificate, but access was denied. Error code: SSL_ERROR_ACCESS_DENIED_ALERT"

I tried on several different browsers and always get the same error message. I'm trying to access this website link so I can download one page of sheet music.

Can you help me figure out what's going wrong?

Thanks, Sheila

I have the same issue that was reported here: https://support.mozilla.org/en-US/questions/1358340 and here: https://support.mozilla.org/en-US/questions/1409149

After a Firefox restart for a version upgrade, there are 8 windows listed in the Windows menu, but only 4 are visible. Trying to select one of the invisible windows from the window menu, or cycling through open windows with cmd-` displays nothing. I tried checking other desktops to see if the windows had landed there, but they're not. The missing windows don't show up in Mission Control.

I also tried exiting FIrefox, deleting the xulstore.json file, and restarting. This had no effect.

I'm on a 2021 M1 Max MacBook Pro Firefox 117.0.1 Mac OS 13.5.2 (22G91)

Any ideas? This is a weird one.

Thanks!

I have a good 1080p monitor, which I can set up in either orientation. I have a hard time finding monitors which meet my accessibility needs, so a square/squarer monitor or a 2nd monitor would be expensive.

I have tried setting it up in vertical mode, to make it easier to read pdfs and to write. And ideally, to make it easier to avoid sidebars and/or move them away above the main content where they're less likely to trigger as many @##$% migraines.

I've noticed that most websites are designed for the horizontal layout. Elements disappear off the right edge, sometims with a horizontal scrollbar to reach them, sometimes without. Is there a trick to get miost or all websites to fit?

I use about:config fixes, add-ons, and user css to try to increase font sizes, switch colors, block animation, and reduce frame rates to completely block "smooth" animation. I can't do without these, so I don't think I could adapt the mobile version to my needs.

I've noticed *many* other problems in other apps, but if I can get all these websites working in Firefox, I can probably sort out the other problems elsewhere.

Lastpass extension/icon isn’t showing up in Firefox IOS. I’ve installed the latest versions of both. Firefox menu or settings doesn’t offer a plugins or extension link anymore. It seems Firefox has lost functionality in this regard. Please advise on how I can get the Lastpass extension working in the Firefox browser again.

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS and there are no Extensions for the iOS version.

I cannot use mozilla as it keeps asking for my primary password and the one I have does not work. I have also lost a lot of my info in my tabs at top to link to accts. When I click the upper right under my email it says account discontinued????????

I have tried to reinstall a number of times and I'm exhausted. I'm not good at this (aging Boomer Grandma) Sometimes security goes way too far. Tired. Can you fix this?

None of my pw managers are working on Firefox now. They use to. The extensions are in place. I have uninstalled and reinstalled the managers. I have reviewed the settings in Firefox and notice nothing that would stop any of the managers to work. They allow for the email to be populated but the actual passwords will not. And as I said this is the same for any of the password managers I have, i.e., not just one. Should I uninstall Firefox?

Autoplay media blocking does not work. I've tried to block autoplay on sites settings and also done this about:config fix without results.

   media.autoplay.default = 5 [0:allow;1:blockAudible;2:Prompt;5:blockAll]
   media.autoplay.blocking_policy = 2
   media.autoplay.allow-extension-background-pages = false
   media.autoplay.block-event.enabled = true '

Videos still start playing in some websites. I've noticed that when reloading the page, then autoplay blocking works.

Example: https://www.iltalehti.fi/formulat/a/35242327-7699-45a2-a1b5-75ff330a9d13 When i go to page first time, it shows on the left of address bar, that autoplay function is not even enabled (no autoplay block icon). When i reload/refresh the page, then it shows that autoplay is disabled and autoplay block is working properly (icon appears).

So it's only issue when visiting the page first time, if page is refreshed, no issues.

This morning, I brought up Firefox and found my bookmarks (including the toolbar) had vanished. I tried restoring my profile folder, but that didn't help. I also tried restoring the bookmarks from Firefox's own backups, but I got some "Unable to process backup file." messages. What do I do now?

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.