Firefox Support Forum

I am using Arlo security cameras which store the video captures as MP4 files. The Arlo app has video playback feature that works in Chrome or Edge but does not work in FireFox. From what I have been abe to glean from searches, Arlo uses HEVC Codec that FireFox either isn't compatible with or is lacking the codec. Any suggestions?

I have observed this bug only in Disqus, but another Disqus user has seen it in other web sites viewed via Firefox, so maybe you could check your logic. Here is the original bug:

When entering a Disqus comment [or possibly other text boxes] and using the Enter key to end the first paragraph, the text typed so far is erased. It can be recovered by immediately pressing Ctrl+Z (Undo), but this is not obvious; most users will think they just lost that text, and will retype it. This was sporadic for a year or two, but right now (morning of 10/2/2023) it seems to happen on every comment I type. In the past, it only occurred on the FIRST Enter key, at least if I recovered via Undo. The only contact I have with Disqus is in the comments on an episode of the Kevin and Kell webcomic (https://kevinandkell.com). I am running Windows 10 on a Bootcamp'ed Mac, and my browser is the latest version of Mozilla Firefox.

Disqus user FreedomFighter replied:

That is a common problem unique to Firefox. When you hit enter and the post erases, right click in the box and click on "Undo" to get the text back, then you can do what you need to do whether is type more words, or post the comment.

[His recovery is essentially the same as mine, only using the mouse rather than the keyboard.]

Could this be an interaction between Firefox and Disqus? I have not personally seen this on any other website via Firefox, but FreedomFighter apparently has seen it elsewhere.

Using 118.0.1 (64-bit) under Linux Mint 21.2.

Apparent bug: Retrying failed "Web Page, Complete" case of "Save Page As..." does not retry downloading files.

1. Observed behavior:

1. With the extension "DuckDuckGo Privacy Essentials" enabled, typically if I do "Save Page As..." and choose "Web Page, Complete", then one or more files in the resulting "... Files" folder is missing compared to if the extension is disabled. This is probably as it should be. But...

2. In the downloads dropdown the download is shown as "failed". This is arguably as it should be, though the lack of information as to exactly which file download failed is unhelpful. Or arguably it is not as it should be, since from the point of the privacy extension user the download did not fail, it succeeded completely. But...

3. ***If I then click on the retry icon, it re-downloads *only the HTML*, not the files folder, and reports success.***

1. Expected behavior:

If a "Save As..." "Web Page, Complete" fails, then retry should attempt to re-download all the files, or at least all the ones thought to have failed.

This question was already posted and badly answered in 2016. Now things have changed a lot and Firefox DO try to translate everything which is quite annoying to anyone knowing more than a single language. No extensions related. I need to completely disable that. My firefox is up to date: 118.0.1 (64-bit).

Thank you Arturo

Hello,

I have requested support for this issue multiple times. Please assist.

Firefox always displayed my website main image until the latest update. Now on any device that uses the Firefox browser my main website homepage image does not display leaving a huge white area on the homepage. This of course is now a major issue that did not exist with this same image before.

Nothing has changed in the programming of my website which is why I need support from your tech and if anything is blocked could Firefox please unblock my main image to show on all Firefox browsers?

Website: https://herlifetherapist.com

I look forward to your quick response.

Thank you

I was uninstalling another app when I noticed that there are two application icons for Firefox, one dated 3/25 2023 and one dated 9/26/2023 (just installed new update). How do I get rid of the first application dated 3/25/2023?

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

Hello,

Recently Firefox tends to start autoplaying a YouTube video if I am on the tab.

Before it would not play the video if i am on the tab unless I physically press play.

It still works if I open a YouTube video in a tab that is not active, it will not autoplay, but as soon as I hover over and click on that tab it will start playing, however I do not want this to happen, I want it to pretty much always be autoplay blocked regardless if tab is active or not and I want to physically press play in order for it to start.

How to revert it to that state?

My block audio and video setting in firefox is already turned on, not sure what to do, pretty sure I did nothing on my end.

Right now I have to use extension called "disable autoplay" just to get by.

Thanks guys!

Hi all. I recently tried to access an instrument company's webpage, and Firefox stopped me. I thought it was just doing the "overprotective" thing, since there's been times it's done it to perfectly fine sites that i go to all the time. I got a weird notification about it being a porn virus, and closed the window. Ever since, i keep getting these notifications, all of them the same as the first. They're all coming from Firefox, and they're all spammy-- i don't even *have* Norton.

I've scanned with the antivirus app i *do* have, i've cleared Firefox's cache, i've restarted my phone. I'm not sure what else to do, since i've never had this happen before. I've used the desktop version for over 10 years, and never had anything similar to this happen.

Thank you for your help!

So I have a video playing on firefox, but the moment it drops from the foreground, it immediately pauses the video (the actual video playback). The audio continues, but the video stops until it is back in the foreground, at which point the video continues where it ought to. I have tried disabling the unload tabs in the config menu as well as disable the foreground pausing or whatever its called, as recommended by previous posts. I used to not have this issue at all, so I'm not sure what changed. Please help! Thank you.

Every solution which I have found for Firefox 89 "Proton" so far which moves the Tabs Bar below the Navigation Bar (AKA "address bar"), with the Menu Bar above it, does NOT move the Tabs Bar below the Bookmarks Bar. The Bookmarks Bar appears to be overwritten and blank, and occupies space below the Menu Bar, Navigation Bar, and Tabs Bar. This empty space separates the three bars which are implemented and the content of the currently-selected tab below it.

Currently, my userChrome.css file is a copy posted by Cor-el (?):

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");

/* TABS: below nav-bar - fixed for 108+,113+ */

/* ROOT -variables */
*|*:root {
  --tab-toolbar-navbar-overlap: 0px !important;
  
  --tab-min-height: 25px !important; /*override density*/
  --tab-min-width:  80px !important; /*override default*/
}

/* TABS: below nav-bar - no longer needed in 113+ *//*
#navigator-toolbox toolbar:not(#nav-bar):not(#toolbar-menubar) {
  -moz-box-ordinal-group: 10 !important;
  order: 10 !important;
}
#TabsToolbar {
  -moz-box-ordinal-group: 1000 !important;
  order: 1000 !important;
}
*/

/* TABS: position */
#TabsToolbar {
  display: block !important;
  position: absolute !important;
  bottom: 0 !important;
  width: 100vw !important;
}

/* for 107 and lower - disable this rule in 108 and newer *//*
#tabbrowser-tabs {
  width: 100vw !important;
} */

/* navigator-toolbox: PADDING */
*|*:root:not([chromehidden*="toolbar"]) #navigator-toolbox {
  padding-bottom: calc(var(--tab-min-height) + 1px) !important; /*ADJUST*/
  position: relative !important;
}

/* TABS: HEIGHT */
#tabbrowser-tabs,
#tabbrowser-arrowscrollbox,
#tabbrowser-tabs .tabbrowser-tab {
  min-height: var(--tab-min-height) !important;
  max-height: var(--tab-min-height) !important;
}

#tabbrowser-tabs,
.tab-stack,
.tab-content {
  height: var(--tab-min-height) !important;
}

/* TABS: APPEARANCE */
#TabsToolbar {
  height: var(--tab-min-height) !important;
  margin-bottom: 1px !important;
  box-shadow: ThreeDShadow 0 -1px inset, -moz-dialog 0 1px !important; /*OPTIONAL*/
  background-color: var(--toolbar-bgcolor) !important;
  color: var(--toolbar-color) !important;
}

/* indicators - hide  */
.private-browsing-indicator {display: none !important;}
.accessibility-indicator    {display: none !important;}

/* window controls in full screen - hide*/
#TabsToolbar #window-controls {display: none !important;}

/* caption buttons on tab bar - hide */
*|*:root[tabsintitlebar]:not([inFullscreen="true"])
 #toolbar-menubar[autohide="true"] ~ #TabsToolbar
 .titlebar-buttonbox-container {display: none !important;}

________________________________________________________________________________________________

Evidently, the text editor for this website does several things to the above original text that, frankly, seem unnecessary and undesirable. The .CSS file is just an unformatted text file, so what is the problem with simply copying its contents and pasting it in to the body of this post?

Which is also to say that I do NOT have a clue as to what any line in the file is meant to do, what effect it has, why it is even in the file at all, or why it is written in the way that it is. So DO NOT tell me that I "CAN" create a Cascading Style Sheet on my own when I cannot even modify one that has been provided.

On the face of it, something is missing from the above CSS text. What change needs to be made to the above content so that the Bookmark Bar will appear between the Navigation Bar and the Tabs Bar??

Thank-you very much for your time and attention to this request for assistance.

118.0.1 Browser On Windows Does Not Allow Log On to Centurlylink.net Email

Works just fine on Edge. I think you broke something folks!

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. Or answers my exact question.

I have one desktop install of firefox and I have two android ones. I have all three synced to one firefox account, so it's easy to grab links I saved while wiki diving on something. While this works perfectly for the desktop side of things, the mobile side is where the issue arises.

Currently all my bookmarks from both mobile firefox accounts are merged into one long set, regardless of device. While the desktop ones have their own folder. Is there a way to keep the bookmarks from each device in their own separate folder? Like say instead of having one big mobile bookmarks folder, having one named DeviceX, and the other DeviceY?

It's still semi functional on desktop where I have more screen real estate and have to deliberately go to the mobile bookmarks folder, but on the phones it can be confusing when a set of bookmarks from device 1 mixes randomly into those of device 2. As it can become a lot harder to keep track of things.

Now I know one can turn off syncing of bookmarks. This is not what I'm looking for as I do still want to be able to share them between all three devices. Just have them more organised.

I also know one can make different accounts for say work or personal, but again I want them all to sync, just not mix them into one list.

So in short is there a way to be able to have two android devices into a threeway sync and keep the bookmarks separate? Or is my only option the round abound way of making subfolders and hope I remember to save in those?

Thanks either way.

How do I turn off web translation permanently for ALL pages in Firefox 118.0.1?? It´s the most annoying feature so far from Firefox. Even if I delete all languages in preferences, it shows up on every page I visit.

Hello,

I see with windows Firefox version 118 a TLS extension id 65037 on every client hello handshake containing a bunch of data. Does somebody know what this extension is used for? I couldn't find anything about this on the web or in the firefox docs / release notes. Other browser (chrome / edge) don't have this extension in use.

Thanks

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I explored potential causes.

I will be using firefox and it just turns all black on all screens and is completely unusable. To use it again I have to force close all windows and reopen it and it works again.

This is a frequent issue that I have seen

Hello, what's wrong with the bookmarks thumbnails, that they don't display properly (not as the site's logo), only some default ones that look ugly. Only some tabs have thumbnails. I have freshly installed firefox on a new PC and I've been using it for another day and nothing changes, I visit these websites constantly and these icons still look like this. It will stay like this or is it some browser error ?

Greetings

Tom