this website is not working

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next. https://bannergress.com/banner/self-s… (read more)

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next.

https://bannergress.com/banner/self-similar-across-scale-24c4 The box in the upper left should be scrolling to display the whole picture. The problem is with every page of this site; I selected this particular page as an example.

scrolls on this computer: desktop Windows 10 Pro v 20H2 Firefox v 89.0.1

doesn't scroll on this computer: laptop Windows 10 Home v 20H2 Firefox v 89.0.1


What I've tried on the laptop so far (none of these solved the problem):

tried in a private browsing window

tried in Troubleshoot Mode

uninstalled Firefox deleted default profile folder (that was the only profile) deleted profiles.ini reinstalled Firefox

Asked by CharleneTX 2 days ago

Last reply by cor-el 4 hours ago

NEW UI - PC =/= TOUCHSCREEN, MOZILLA WAKE UP

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us. CSS work-arounds… (read more)

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us.

CSS work-arounds are fine for the IT-literate, which I am not. They are also only temporary. We have no indication that FF is even paying attention to our complaints.

They need to understand that some users have a keyboard and mouse attached to a PC, not a touchscreen like on a pad or phone. It looks like FF wants to cater to touchscreens. This DOES NOT WORK for PC users.

I suggest one UI for touchscreens and a different one for PCs. IIRC, there is a FF version for Windows AND a different one for Apple; why not do the same?

Nobody seems to have any response other than "use this CSS fix." I've also been directed to "clean up the help platform myself" - huh?

Can we please get SOME kind of response from the platform itself? Or are they just trying to get rid of all users without touchscreens?

Asked by fidservant 2 days ago

Last reply by fidservant 6 hours ago

Google Services not working - have cleared cache and cookies

For the past few days I have been having problems accessing google services. Sometimes gmail will load for me but then later on I will get this message "The site at https… (read more)

For the past few days I have been having problems accessing google services. Sometimes gmail will load for me but then later on I will get this message "The site at https://mail.google.com/mail/u/0/#inbox has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected." After which it is impossible for me to access gmail.

Furthermore, google search also will not work for me. I cannot search from the address bar or when I go to the google website. As well as this I cannot search on YouTube.

I have tried clearing my cookies and cache multiple times as suggested by most posts. This has not fixed the issue.

Any help would be much appreciated as I use these websites very often and this is really an issue for me.

Asked by stephenbmulligan 11 hours ago

Last reply by cor-el 7 hours ago

Active tab in dark mode is hard to identify.

I do not want to install add-on. in order to be able to make Active tab different color or border or any different than other tabs Why is it hard to make the Active tab s… (read more)

I do not want to install add-on. in order to be able to make Active tab different color or border or any different than other tabs Why is it hard to make the Active tab same as in Edge browser?

Asked by antony66 14 hours ago

Last reply by cor-el 9 hours ago

How to keep profiles on the same account separate

I'm trying to setup different profiles for simultaneous use (Work, Personal, Study, etc) on the same Firefox Account since I want to take advantage of the sync feature fo… (read more)

I'm trying to setup different profiles for simultaneous use (Work, Personal, Study, etc) on the same Firefox Account since I want to take advantage of the sync feature for Linux/Windows dual boot.

But I am having an issue where opening a different profile where one is already open 'bleeds', or merges, their bookmarks and themes (and probably other stuff but those are the immediately visible). The bookmarks I save in one appear in the other

I read these related issues:

https://support.mozilla.org/en-US/questions/1184891 https://support.mozilla.org/en-US/questions/1262935

and added the -no-remote flag, and indeed I get a dialogue screen to select the profile I want, but this merge keeps happening and I don't know why.

The console command I use to launch firefox is

nohup firefox -no-remote > /dev/null 2>&1 &1>/dev/null &'

and all my profile directories are located in: root directory: `/home/user/.cache/mozilla/firefox/` local directory: `/home/user/.mozilla/firefox/` in different directories with their own names.

What I am looking for, is being able to open different instances of the browser with different profiles simultaneously, and each of them having their own bookmarks/history/etc, while also syncing those so when I change the boot to Windows.

I am trying this on Linux (Lubuntu) Any help will be appreciated.

Asked by agustinmarcelodominguez 12 hours ago

Last reply by agustinmarcelodominguez 7 hours ago

Secure connection failed and Firefox did not connect

Can anyone from firefox send me the instructions to get rid of this message. Secure connection failed and Firefox did not connect Please avoid sending links with tons of … (read more)

Can anyone from firefox send me the instructions to get rid of this message. Secure connection failed and Firefox did not connect

Please avoid sending links with tons of info to read because I don't have time to follow.

Many thanks Jorge

Asked by jagliano 20 hours ago

Last reply by cor-el 7 hours ago

it is soooo slow now (Fx.89)

Hi Mozilla, good looking is´nt the same like good function. The newest version 89 is sooooo slow in starting an using. Please look for a better performance (respectively … (read more)

Hi Mozilla,

good looking is´nt the same like good function. The newest version 89 is sooooo slow in starting an using.

Please look for a better performance (respectively the speed before 89)!!!

Thank you so much!

Asked by Jens Pittasch 1 week ago

Last reply by FredMcD 7 hours ago

error message "close Firefox - Firefox is running but is not responding. The old Firefox process must be closed to open in a new window. Same msg every time can never get to my e-mail

can no longer access Firefox - ongoing error message Close Firefox "Firefox is running but is not responding. The old Firefox process must be closed to open a new windo… (read more)

can no longer access Firefox - ongoing error message Close Firefox "Firefox is running but is not responding. The old Firefox process must be closed to open a new window.

                             Close                                                                      Cancel "

Asked by barryminkin 12 hours ago

Last reply by FredMcD 7 hours ago

Malware! My Facebook & Google accounts, have been significantly compromised! This may include a deeper hack into the OS (?). Words "appear", messages get "sent" before I even press "send". Often the document is still in edit mode!

bold textMalware! My Facebook & Google accounts, (have been significantly compromised! This may include a deeper hack into the OS (?). Words just "appear", the mes… (read more)

bold textMalware! My Facebook & Google accounts, (have been significantly compromised! This may include a deeper hack into the OS (?). Words just "appear", the messages get sent before I even press "send". Often the document is still in edit mode! When I do "send", I find that multiple duplicates were sent! What happened & what can I do about it?? Page frames flicker then realign. I don't trust fb anymore & What should I do? Both fb & google!! Google has most of my passwords! I've been watching it all degrade. Is the "Droid" Malware is suspected of anything.

Asked by KenBowler 9 hours ago

Last reply by FredMcD 7 hours ago

Open Internet shortcut in private window

How do I make an internet shortcut open in a New Private Window versus the regular default window? I am using FF 89.0.1 (64-bit) Home Edition on a Windows 10 64-bit PC. T… (read more)

How do I make an internet shortcut open in a New Private Window versus the regular default window?

I am using FF 89.0.1 (64-bit) Home Edition on a Windows 10 64-bit PC.

Thank you.

Asked by usernametake 9 hours ago

Last reply by FredMcD 7 hours ago

Help recovering unsaved user ID!

Hello, Recently I tried using my email to create an account for a website. Firefox prompted me to save the password, to wich I accepted but it didn't save my ID. The next… (read more)

Hello, Recently I tried using my email to create an account for a website. Firefox prompted me to save the password, to wich I accepted but it didn't save my ID. The next day I couldn't login into the same website, I've checked my credentials and they were correct. So what I'm asking is, Is there any way I could see wich ID's I've used to try and login into a specific website?

PS: I know this could be a website side error, but I'm trying to check everything. PPS: I apologize if my writing is confusing, english is not my native language.

Asked by jorgealexbarros98 7 hours ago

How to allow javascript to run while the tab is unfocused?

How do I allow a website's javascript to keep running even when i'm in another tab in firefox? I play this IO game, but when I tab out to say, youtube for a minute, the g… (read more)

How do I allow a website's javascript to keep running even when i'm in another tab in firefox? I play this IO game, but when I tab out to say, youtube for a minute, the game freezes until I tab back into the. I want to make javascript always run no matter if the tab is focused or not

Asked by gfhfgj675 8 hours ago

Site certificate won't stay deleted

Client certificates don't stay deleted. cert9.db is restored on Firefox Nightly re-launch. Steps to reproduce: - I delete a client certificate "Your certificates" - I cl… (read more)

Client certificates don't stay deleted. cert9.db is restored on Firefox Nightly re-launch.

Steps to reproduce: - I delete a client certificate "Your certificates" - I close Certificate Manager - I open Certificate Manager and the certificate is back

- I delete the same client certificate - I locate the profile in about:profiles (Profile: default-nightly, is in use)

 I do "show in Finder" and delete cert9.db

- I close CM - I open CM and the cert is back

- I delete the same client certificate - I locate the profile in about:profiles (Profile: default-nightly, is in use)

 I do "show in Finder" and delete cert9.db

- I close Firefox Nightly - I open Firefox Nightly and cert9.db is restored, the certificate is back.

uname -a: Darwin Axels-Dev-MacBook-Pro.local 20.5.0 Darwin Kernel Version 20.5.0: Sat May 8 05:10:33 PDT 2021; root:xnu-7195.121.3~9/RELEASE_X86_64 x86_64 BigSur 11.4

The client cert is not in the Keychain. It was before but I thought maybe it is restored from the keychain.

Asked by Axel Nennker 22 hours ago

Last reply by cor-el 7 hours ago

  • Solved

get error message instead of firefox

See attached screenshot - I get error message when I try to use OR reinstall Firefox. Suspect Win10 recent updates. The Task Manager thinks everything is fine. Thanks, J… (read more)

See attached screenshot - I get error message when I try to use OR reinstall Firefox. Suspect Win10 recent updates. The Task Manager thinks everything is fine. Thanks, Joe

Asked by bayusjoseph 1 day ago

Answered by bayusjoseph 9 hours ago

  • Solved

Cannot update Firefox browser

My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my curr… (read more)

My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my current version. From the articles about updates I read, it should start automatically updating, but nothing happens. I click the "Restart to Update Firefox" button, and my Firefox session is restarted but I am still on version 69.0. I do not see any other way online to go about updating Firefox other than this route, so I am not sure what to do. Any thoughts? Thank you!

Asked by ckopulsky 9 hours ago

Answered by jscher2000 8 hours ago