Youtube doesn't begin playback in latest firefox

I am using windows 10 64. Youtube videos don't play on the latest version of firefox, but do with microsoft edge. The spinning loading circle icon appears but video playb… (read more)

I am using windows 10 64. Youtube videos don't play on the latest version of firefox, but do with microsoft edge. The spinning loading circle icon appears but video playback just doesn't work on any video at all, not even youtube shorts. This seems to be a problem only with firefox version 106.0.1 and 106.0.2 on my system. I downgraded to firefox version 105.0.3 and had no issue with youtube playback.

Asked by wurstchen 1 month ago

Last reply by Dropa 1 month ago

enable third party cookies

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies. I have been trying and googling an… (read more)

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies.

I have been trying and googling and searching support for some time now. The google instructions do not come close to matching what is on the commuter. The "support" instructions are in technical computer language which I don't get.

So, please help me, but pretend you are explaining to your grandma (I may not be yours, but I am a grandma to 4 grandkids) and she's never used a computer before (I have, but I'm sick of wading through technical answers that don't match the computer and don't work).

Thanks - I hope someone helps me.

Grandma Mary

Asked by marycolbert07 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Issues with Yahoo Mail tab CLOSING after download

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closin… (read more)

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closing, requiring I to go to 'History', then 'Recently Closed' tabs to re-open it. This happens Every.Single.Time I download photos and scanned docs from email. Again, this has never happened before - only with the recent Firefox update. I have 2021 a MacBook Pro.

Asked by dawnpdavis 5 months ago

Last reply by alex275 21 hours ago

Firefox not working with geocomply app, edge works fine

Draftkings uses Geocomply to verify location in Oregon. A few days ago all attempted logins began to fail due to firefox not recognizing this app when Draftkings website… (read more)

Draftkings uses Geocomply to verify location in Oregon. A few days ago all attempted logins began to fail due to firefox not recognizing this app when Draftkings website initiated location verification. It has not worked since in Firefox. Just tried Edge browser and it works fine there. I have checked all settings, been thru multiple tutorials and still, Draftkings website asks me to download and install this app, which is obviously installed and working already since Edge used it. I can see the app in my list but its become obvious firefox can't. Help

Asked by BradinEugene 3 days ago

Last reply by Dropa 2 days ago

GeoComply App for desktop computers recently stopped working with Firefox browser

Until just a couple of days ago, I had been able to connect successfully with the Pinnacle Sports website dedicated for the exclusive use of customers based in Ontario Ca… (read more)

Until just a couple of days ago, I had been able to connect successfully with the Pinnacle Sports website dedicated for the exclusive use of customers based in Ontario Canada with my desktop computer while using the Firefox browser. For such customers, the Pinnacle Sports website requires the use of a WiFi internet connection and a GeoComply App. However, since then, I am no longer able to connect successfully with the Pinnacle Sports website with the Firefox browser, although I am still able to connect successfully with Microsoft Edge and Chrome, etc. Thus far, neither, Pinnacle Sports nor GeoComply App Support has been able to tellme what might have changed over the last few days with the Firefox browser, in order to bring this problem about, so I thought I might be able to get some help with this situation from Mozilla Firefox Support. Might you be able to identify the source of this recent problem? And, perhaps, provide a solution that will allow the use of the Firefox browser with the Pinnacle Sports website for customers based in Ontario Canada, moving forward? Thank you.

Asked by gcarlse 3 days ago

Last reply by TyDraniu 2 days ago

Download/Save location always "Documents"

I want all downloads and files to save to a specific folder on an external hard drive. It used to go there. But now, even when I change the location in "settings" and "ab… (read more)

I want all downloads and files to save to a specific folder on an external hard drive. It used to go there. But now, even when I change the location in "settings" and "about:config", when I save it goes to "Documents". Right now, but say it's set to my desired location, but when I do a "save as" it goes right to "Documents", as if "settings" isn't even there.

How to I get the save location to stay where I want it to be every time?

Asked by vkk4 4 days ago

Last reply by Terry 3 days ago

How to set yahoo email as the default mailto when it's not offered in firefox settings

How do I set yahoo email as the default mailto when it's not offered in Firefox settings? I maybe wrong, but a long time ago Microsoft Edge kelp trying to replace Firefox… (read more)

How do I set yahoo email as the default mailto when it's not offered in Firefox settings? I maybe wrong, but a long time ago Microsoft Edge kelp trying to replace Firefox and I had to get a Advance Uninstaller Pro to remove Edge. I think Microsoft removed part of Firefox, at lest Yahoo email from the setting as I've never seen it offered in Firefox Setting. How can I get it back? And I have no idea if the "Share Data" below is the problem.

Asked by grt_49 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Unable to save credit card details for autofill

I'm trying to add a credit card for the "autofill credit cards" feature, but it doesn't seem to work. I fill out the form, and click save, and absolutely nothing happens.… (read more)

I'm trying to add a credit card for the "autofill credit cards" feature, but it doesn't seem to work. I fill out the form, and click save, and absolutely nothing happens. I can cancel the form, but of course the data is lost.

Any ideas?

Asked by Rich vdH 1 week ago

Last reply by jonzn4SUSE 4 days ago

Import personal certificate

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting… (read more)

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting View Certificates results in a window showing installed certificates with only OK button at the bottom of the window. No option to import, delete, save or anything else. OS: OpenSuse Linux 64bit

Asked by krpan2002 1 week ago

Last reply by bart17 1 day ago

No permission to access, (credit card website) on this server

ACCESS Denied I need permission to access some websites on this server Another separate message is: Check that Firefox has permission to access the web, (you might be co… (read more)

ACCESS Denied

I need permission to access some websites on this server


Another separate message is: Check that Firefox has permission to access the web, (you might be connected but behind a firewall)

Asked by James 2 weeks ago

Last reply by cor-el 2 weeks ago

Intel Graphics driver stops responding

Not sure which update caused the issue, since I've been delaying updates for a little while (maybe 15 days or so). Immediately after starting Firefox, the Intel graphics … (read more)

Not sure which update caused the issue, since I've been delaying updates for a little while (maybe 15 days or so). Immediately after starting Firefox, the Intel graphics driver stops working, which causes Firefox to hang on a white screen. The windows warning is something close to "Intel graphics driver stopped responding and has recovered". The only way I can start Firefox is in troubleshoot mode. I tried disabling hardware acceleration, which solves the problem but I'd like to keep using the GPU so it's not really a good solution. So I forced Firefox to use the NVIDIA GPU (gtx 960m) on the NVIDIA control panel. This worked, Firefox starts and works as normal again but within just a few hours has already caused the NVIDIA GPU drivers to stop responding once, prompting Firefox to stop responding too and hang on a white screen. Restarting Firefox fixed the problem. This might have been a fluke but I'd like to keep using the Intel integrated GPU, if possible.

I'm using Windows 8.1 and my laptop has an i7-4720HQ (Intel HD Graphics 4600) and a GTX 960m. I'm using the latest version of Firefox 106.0.2

Any idea what might be causing the problem? I haven't had any trouble with either GPU on any other occasion

Asked by walkingthyroid 1 month ago

Last reply by jonzn4SUSE 4 weeks ago

Primary Password

I forgot my "primary password" so I reset my password twice today. However, the browser pop up window keeps asking me for my "primary password" and this pop up window wil… (read more)

I forgot my "primary password" so I reset my password twice today. However, the browser pop up window keeps asking me for my "primary password" and this pop up window will not accept the new passwords. I also deleted Firefox from my computer and re-downloaded it, but this did not help. I attached a picture of this pop up window that has not updated even after I reset my password. I also cannot log out and log back into my firefox account in my browser without entering this password.

Is there anything else I can do? I understand that my data will be lost when I reset the primary password.

Asked by graham.pergande 1 month ago

Last reply by cor-el 1 month ago

Scrolling

The scrolling functionality in Firefox on my mouse has suddenly stopped working - please help. Does not scroll down the bookmarks pane. Webpage scroll bar on right of scr… (read more)

The scrolling functionality in Firefox on my mouse has suddenly stopped working - please help. Does not scroll down the bookmarks pane. Webpage scroll bar on right of screen won't work with my mouse, must be dragged down or up the page using cursor.

Asked by martin.birch 1 month ago

Last reply by jonzn4SUSE 1 month ago