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Profile lost all data (bookmarks, extensions, everything)

I use a MacBook Pro. I recently created a new profile for Firefox (for work purposes) and set it as the default profile, because I'm trying to get off Chrome entirely. Th… (read more)

I use a MacBook Pro. I recently created a new profile for Firefox (for work purposes) and set it as the default profile, because I'm trying to get off Chrome entirely. The preexisting no-longer-default profile contained all my "personal" data - bookmarks, extensions, etc. Continued using both profiles for about a week with no issues. Last night my MacBook updated and when I reopened Firefox, the new default profile was fine, but when I went into about:profiles and launched the secondary profile in a new browser, it was completely empty - no history, no bookmarks, no extensions, nothing. That's at least a year's worth of data completely gone. I've looked through support articles and past folks' questions and am just completely lost as to how to restore it or what went wrong. If it's not possible to restore that data, how can I at least prevent this from happening again? I've very much lost trust in Firefox profiles because of this. Help please?

Asked by kaydeefalls 4 months ago

Last reply by cor-el 4 months ago

Firefox Shortcuts

Hello Mozilla Support, I want to ask how to turn off suggested websites on my home shortcut. I searched on the internet, but everything I tried didn't work. From Alex … (read more)

Hello Mozilla Support, I want to ask how to turn off suggested websites on my home shortcut. I searched on the internet, but everything I tried didn't work.

From Alex

Asked by Alex 4 months ago

Last reply by Terry 4 months ago

get error in fgoogle search

Ok well i went to about config and tired off all the accessibility about the quick help bar and now my question is every time i try to go to google search and cl… (read more)

Ok well i went to about config and tired off all the accessibility about the quick help bar and now my question is every time i try to go to google search and click on shopping no matter what item i am searching for I get a pop up at the the bottom i of the page every time i hit on shopping that say error update can not be added to this list or some thing like that. it was ok until the last update o of firefox and since i did that but am not sure why. doe not do it in Chrome just frefox. firefox is getting to the point b where i an thing king of leaving it. Thank you tried a scree n shot but it does not sty on long enough '

Asked by Mary 4 months ago

Last reply by Mary 4 months ago

Dragging web page elements causes them to increase in size

I often drag elements on trello.com. Whenever I drag an element, that element seems to double in size, making it hard to see what is underneath. Attached is an example.… (read more)

I often drag elements on trello.com. Whenever I drag an element, that element seems to double in size, making it hard to see what is underneath. Attached is an example.

I believe this is related to the fact that I am running Linux/X11 and my DPR is 2. From about:support:

  • Window Device Pixel Ratios 2,2,2,2
  • Window Protocol x11
  • OS Linux 6.1.0-13-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.55-1 (2023-09-29)

Is there an about:config setting or anything that will prevent scaling dragged elements?

Asked by jayenashar 4 months ago

Last reply by jayenashar 4 months ago

  • Locked

I Keep Getting an Error Message

I have been getting this error message for over a week now, PR_END_OF_FILE_ERROR. My internet is fine and I have restarted my computer a few time since the problem starte… (read more)

I have been getting this error message for over a week now, PR_END_OF_FILE_ERROR. My internet is fine and I have restarted my computer a few time since the problem started. I have added some sites to the Exceptions list but even then they don't work properly. I have tried refreshing Firefox and changed the profile and they both didn't fix the problem. I am sadly not knowledgeable enough to make sense of the Web Developer Tools. The attached image is what my YouTube page looks like after add the site to the Exceptions list.

Asked by Jason Worlock 4 months ago

Last reply by cor-el 4 months ago

  • Solved

Click X (Twitter) link always goes back to previous link when Google Analytics Suppression AddOn installed

Running Firefox 120.0.1 on Windows 10. I also run Vivaldi and test with Chrome. I installed Google Analytics Opt-Out add-ons on FF, Vivaldi, and Chrome. When I go to a… (read more)

Running Firefox 120.0.1 on Windows 10. I also run Vivaldi and test with Chrome. I installed Google Analytics Opt-Out add-ons on FF, Vivaldi, and Chrome. When I go to any site with links to X (Twitter), and click on the link, instead of that link appearing the last X link I went to appears. If I click again I get to the correct link.

When I disable the Google Analytics Opt-Out add-on all works fine. This doesn't happen with either of the Chromium browsers, so I'm thinking there's something happening in Firefox by avoiding Google analytics that isn't in the Chromium browsers. In addition, this behavior began within the past couple of weeks of recent FF updates.

I installed several different Google Analytics add-ons and the same thing happened in FF, but not in the Chromium browsers.

Any ideas? I know I can disable the analytics crushers but I really don't want Google hijacking my browsing.

Asked by Bill 4 months ago

Answered by Bill 4 months ago

I installed Firefox on a new laptop and synced it. But when I log into some websites they do not recognize the password, even when they are correct and still work on my previous computer/Firefox brow’ for ‘Firefox

I installed Firefox on a new laptop and synced it. The bookmarks all were transfered. But when I log into some websites they do not recognize the password, even when th… (read more)

I installed Firefox on a new laptop and synced it. The bookmarks all were transfered. But when I log into some websites they do not recognize the password, even when the passwords are correct and still work on my previous computer/Firefox brow’ for ‘Firefox.

Asked by dschirch 4 months ago

Last reply by dschirch 4 months ago

  • Solved

Cannot disable session restore

Whenever I open Firefox, it opens every tab from my previous session. I don't want this - if I closed the window, it was because I wanted it closed, and I don't need any… (read more)

Whenever I open Firefox, it opens every tab from my previous session. I don't want this - if I closed the window, it was because I wanted it closed, and I don't need any automated system to re-open everything on the off chance I was wrong. I believe the setting for this is on the General tab, but as you can see in the attached screenshot, it's definitely off, yet the feature won't go away. I also tried changing the config settings, as listed here:

https://askubuntu.com/questions/1285172/firefox-always-restores-windows-and-tabs-after-reboot

, but it had no effect.

How do I stop Firefox opening these tabs without permission?

Asked by Kazza 4 months ago

Answered by Kazza 4 months ago

  • Solved

restore tabs

I had 2 windows open, closed one, lost all of my tabs. Restore didn't work. I tried to restore by renaming session-store-backups folder files. doesn't work. There is a fi… (read more)

I had 2 windows open, closed one, lost all of my tabs. Restore didn't work. I tried to restore by renaming session-store-backups folder files. doesn't work. There is a file called upgrade.jsonlz4 from November, maybe that could be used to restore tabs somehow?

Asked by ss-shadow 4 months ago

Answered by ss-shadow 4 months ago

Why is Firefox suddenly not remembering any of my logins or passwords?

Why is Firefox suddenly not remembering any of my logins or passwords? When I go into Preferences > Security, the box to "remember logins and passwords for websites" … (read more)

Why is Firefox suddenly not remembering any of my logins or passwords? When I go into Preferences > Security, the box to "remember logins and passwords for websites" is checked. When I click on saved passwords they all are there. The do you want to save box is there if I have changed a login, or added a new web site. I am not in private browsing mode. The problem seems to happen every time I install the latest Firefox update, or Windows 10 Pro updates. Some of my apps want to know if I am using a new device.

Asked by shel3 4 months ago

Last reply by cor-el 4 months ago

Twitch on second monitor stops playing after 10 minutes

I have two monitors, and I usually keep a stream/youtube video open on the second monitor while I browse the internet/play games. I used to do this all the time in OperaG… (read more)

I have two monitors, and I usually keep a stream/youtube video open on the second monitor while I browse the internet/play games. I used to do this all the time in OperaGX, but I recently changed to Firefox, and I've noticed that after about 10 minutes, the video or stream stops playing, and I have to manually pause and unpause the stream to get it running again. I have checked online, and I found a fix related to the about:config setting "network.http.throttle.enable" as "false" and the "network.http.throttle.version" as "1", but my firefox already had these settings like this.

Asked by NebulaMysti 4 months ago

Last reply by cor-el 4 months ago

  • Solved

Certain websites don't load on my computer, but they do on my laptop

When visiting some smaller and less known websites on my computer it shows the error message "connection has timed out" but on my laptop it loads just fine. Both run fire… (read more)

When visiting some smaller and less known websites on my computer it shows the error message "connection has timed out" but on my laptop it loads just fine. Both run firefox and are sync'd with the same configuration and extensions. I already tried the troubleshoot mode and also checked the firewall. Is there anything else I can try to fix this?

Asked by alnmmrs27 4 months ago

Answered by alnmmrs27 4 months ago

  • Solved

Partial bookmarks and Internet history missing

The computers bookmarks after September 28 and before December 1 2023 are missing as well as the internet history in the mozilla browser only. I see no possible way of re… (read more)

The computers bookmarks after September 28 and before December 1 2023 are missing as well as the internet history in the mozilla browser only. I see no possible way of restoring them. I see no way to contact mozilla directly about this either.

Asked by afastgreyhound 4 months ago

Answered by afastgreyhound 4 months ago

Background color of find box /url box when you select or type over a url

HOW DO I STOP the background from being black? I can't read the URL i am selecting to copy in the URL address box. In prior versions, the use systems color option used t… (read more)

HOW DO I STOP the background from being black? I can't read the URL i am selecting to copy in the URL address box. In prior versions, the use systems color option used to work. Now it doesn't. Plus the pull down that shows up is the most god awful seaform green i've ever seen. I WANT MY SYSTEM COLORS BACK

Asked by arens3 4 months ago

Last reply by arens3 4 months ago

Firefox Tab Reloader not saving tab reload options anymore

On FF 120.0.1 and Tab Reloader 0.6.1 I have FF set up with 7 tabs as home page, 6 of the tabs have tab reloader set to reload ever 1 hour. This has worked fine for years… (read more)

On FF 120.0.1 and Tab Reloader 0.6.1

I have FF set up with 7 tabs as home page, 6 of the tabs have tab reloader set to reload ever 1 hour. This has worked fine for years, the tab reload for the 6 tabs were saved after restarting FF. I didn't have to go back and tell tab reloader to reload after restarting FF. Maybe once and a while one tab didn't get the reload saved on a restart, usually always the same one.

Now when I restart FF none of the tabs have saved the setting to reload every 1 hour.

This has been going on for the last 2 releases of FF updates and there hasn't been any updates for tab reloader. Does anyone know why this is happening, I haven't changed anything in settings. I did uncheck hardware acceleration to see if that would fix another issue, but tabs weren't reloading after restart prior to that change on hardware accelation.

Asked by Jer 4 months ago

Last reply by Jer 4 months ago

Firefox won't open unless EXE is renamed

After my PC rebooted, firefox will not open unless I rename the EXE to something else. Steps already taken 1) Refresh firefox 2) reinstall firefox (including after wipin… (read more)

After my PC rebooted, firefox will not open unless I rename the EXE to something else.

Steps already taken 1) Refresh firefox 2) reinstall firefox (including after wiping all data from PC) 3) delete parent.lock 4) check Microsoft account - I am NOT content filtering. I am the sole user in my "family" and the app lists me as the organizer. I have zero way to even set UP content filtering.

I am at my wit's end. I can't set it as a default browser because the EXE doesn't match.

Device name LAPTOP-ONUJ626J Processor AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz Installed RAM 8.00 GB (7.81 GB usable) Device ID A6F1AC94-C536-41A0-A460-2CFF0CDDC41C Product ID 00325-81531-34579-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display OS: Windows 10 Home Version 22H2 (OS Build 19045.3693)

Asked by Kurai Suzaku 4 months ago

Last reply by zeroknight 4 months ago