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Firefox runs 11 process to display firefox help page by itself.

Perhaps I am the only one experiencing this issue but it is causing such an issue for me that I am afraid I will need to abandon this browser. I never in my life thought … (read more)

Perhaps I am the only one experiencing this issue but it is causing such an issue for me that I am afraid I will need to abandon this browser. I never in my life thought an internet browser displaying the forums for the browser would require so many processes.

Am I the only one? I have a pretty basic experience going on here but this is causing such a struggle I might need to find a new browser. I just don't understand how this even gets to be this way.

I am very grateful for a couple of advantages this browser occasionally showcases and I really don't want to migrate to another browser across my devices. All of the options I have read in this forum are pretty much disabled by the updates to Firefox but I am willing to try just about anything within reason that won't be quickly screwed up by another update.

My apologies if I sound frustrated, but come on that's a lot of processes to show your support page and it's eating up so many resources that could be used to trouble shoot my projects in a timely manner. This impacts performance to the point that I can't watch a tutorial with nothing else going on while working with GDevelop.

Asked by honorable1 6 days ago

Last reply by cor-el 6 days ago

Browser Geolocation Shows Old Location

When using some websites that ask for browser permission to use your location, the location is wrong. I recently moved more than 2000 miles, and when I use Google Maps i… (read more)

When using some websites that ask for browser permission to use your location, the location is wrong.

I recently moved more than 2000 miles, and when I use Google Maps in Firefox on my Windows laptop, its "current location" (as in, the blue dot that appears once I give Google Maps permission to use my location) is always at my old address rather than my new one.

After some digging, I discovered https://mylocation.org/, which was very helpful in that it informed me of two different types of location lookup. One of them, based on my IP address, works like a charm and shows me at my new address. The other, called "Browser Geolocation", shows my old address. And I've confirmed that this information varies from browser to browser: Firefox is wrong, Chrome is correct, Edge is correct, Brave is wrong.

This must mean that the browser stores some kind of information somehow about my location, right? How do I update this so that it matches the public IP address location?

Asked by peterdfinn 1 week ago

Last reply by TyDraniu 6 days ago

Access denied for the website DSW.com

I can access this website from other computers on my same network. But from my computer I get the following message Access Denied You don't have permission to access "h… (read more)

I can access this website from other computers on my same network. But from my computer I get the following message

Access Denied You don't have permission to access "http://www.dsw.com/en/us/?" on this server.

Reference #18.dc1ce17.1716737942.1dc95fae

https://errors.edgesuite.net/18.dc1ce17.1716737942.1dc95fae

Asked by julie12shan 1 week ago

Last reply by cor-el 1 week ago

YouTube videos at 4k lagging/buffering using vp09 codec

Example video I have issues with: (https://www.youtube.com/watch?v=udXuzXhb9WY) I can't watch youtube videos smoothly using the vp09 codec at 4k/1440p [Codec: vp09.00.51… (read more)

Example video I have issues with: (https://www.youtube.com/watch?v=udXuzXhb9WY)

I can't watch youtube videos smoothly using the vp09 codec at 4k/1440p [Codec: vp09.00.51.08.01.01.01.01.00 (313) / opus (251)]. Constant buffering, lag, pausing of the video or just not playing at all keeps occurring with the video I put above for example, and other videos using the same codec.

My internet connection is very quick in fact, with getting ~90mbps upload/download. My computer specs are good, having an i7 12700kf and an rtx 3060 with 64gb of ram. All my drivers are on the latest version. The video I linked above plays for about 10 sec before not loading more of the video and just infinitely loading (The main issue that is causing this to happen is that when I open stats for nerds, the buffer health isn't being updated).

I tried various solutions online that I found on forums, such as forcing av1 encoding, which fixes the issue, however on that specific video I linked, keeps the quality at 1080p, which probably is a issue on youtubes part and the file format of the video. I tried many other fixes.

On microsoft edge, the video plays fine with no playback stutters or anything. I don't have any 3rd party extensions installed that may affect the video playback. I did a lot of things to eliminate as many variables as possible, but the issue persists. I did a full reinstall of the browser, reseting cookies and temp data and also trying the nightly version of firefox, but non of those fixes worked. Basically everything I thought of I did.

Like I mentioned before, this issue is NOT only for the youtube video I linked, but its for all videos using just the vp09 codec for the 4k/1080p quality. The only fix I did find for that video is actually while writing this, I left the tab open for the youtube video for a while then played it and it played smoothly with no interruptions and the buffer health was constantly being updated, but after refreshing the page, it was the same.

From what I can remember this issue hasn't been happening for the lifespan of my pc (less than 6 months), and I cannot remember when the issue started happening. It seems to be pretty recent (maybe 2-3 months if I were to guess). At first I started tolerating it and thought it was a small bug since it only happened on videos I played at 4k using the vp09 encoder, but now its really frustrating and makes it possible to watch most 4K content. Some videos I notice when it starts buffering, it resorts to an alternate av1 codec for 4k video, but its only for certain videos. Unfortunately I cannot back track and see what started this issue.

Here is some additional info:

   Windows 11
   NVIDIA Game ready driver version (555.85)
   No abnormal resource usage (Gpu, Cpu ram etc.)

Asked by harpoonwtihaz 1 week ago

Last reply by jonzn4SUSE 1 week ago

Cloudflare is not allowing me to use your browser

CloudFlare is not allowing me to use Firefox for a host of sites that I routinely use, such as my bank, Credit Union 1. I have tried repeatedly and will not recognize my … (read more)

CloudFlare is not allowing me to use Firefox for a host of sites that I routinely use, such as my bank, Credit Union 1. I have tried repeatedly and will not recognize my computer so I have to use Chrome to get through.

They are locking me out as a spammer because I am using Firefox. Whats up with that?????

Asked by joyofjoe 1 week ago

Last reply by cor-el 1 week ago

default search country

Despite changing the settings and saving them to the cloud. Firefox keeps resetting to Canada as my default country. How can I change this since I live in the UK. I do no… (read more)

Despite changing the settings and saving them to the cloud. Firefox keeps resetting to Canada as my default country. How can I change this since I live in the UK. I do not use a VPN for Canada.

Asked by Boool18 1 week ago

Last reply by cor-el 1 week ago

Some of my add-on shortcuts have disappeared from the toolbar

Some of my add-on shortcuts have disappeared from the toolbar. I have tried all of the suggestions on your help site. If I go to the add-ons page, it says they are still … (read more)

Some of my add-on shortcuts have disappeared from the toolbar. I have tried all of the suggestions on your help site. If I go to the add-ons page, it says they are still there, but they don't show up in my browser.

Asked by Gary Brown 1 week ago

Last reply by cor-el 1 week ago

Error 404

I just updated Firefox & added recommended things. I went to "https://www.cranecu.org/" As soon as I hit the LogIn button I got an "Error 404" message. However, I … (read more)

I just updated Firefox & added recommended things. I went to "https://www.cranecu.org/" As soon as I hit the LogIn button I got an "Error 404" message. However, I called the office help & they suggested I try another browser. I switched to Safari the button works just fine. Any Suggestions? I am not the sharpest tack in the box when it comes to computers so please be simple. Thank You

Asked by JMD 1 week ago

Last reply by cor-el 1 week ago

crashing browser

WHY THE F IS MY FIREFOX CRASHING EVERY DAY FOR THE LAST MONTH? WHAT IS GOING ON< AND HOW CAN I CORRECT IT? THIS IS A HORRIBLE EXPERIENCE, AND IF IT CAN'T BE FIXED PL… (read more)

WHY THE F IS MY FIREFOX CRASHING EVERY DAY FOR THE LAST MONTH? WHAT IS GOING ON< AND HOW CAN I CORRECT IT? THIS IS A HORRIBLE EXPERIENCE, AND IF IT CAN'T BE FIXED PLEASE TELL ME A BETTER BROWSER>....

Asked by R Key Co 1 week ago

Last reply by Paul 1 week ago

why my wordpress site not opening on mozilla firefox browser but opening on chrome browser

sir , I have a wordpress website (https://aghortantra.com) Today morning my wp site not opening on mozila firefox but on chrome browser , it opening well. So, I request… (read more)

sir , I have a wordpress website (https://aghortantra.com) Today morning my wp site not opening on mozila firefox but on chrome browser , it opening well. So, I request you please fix the problem.

Asked by Acharya Pradeep Kumar 2 weeks ago

Last reply by jonzn4SUSE 1 week ago

Lost Privacy/Security folder

Using OSX 12.7.5 on two laptops and a Mac Pro. Selling one of the laptops. Removed personal data for Firefox by 'trashing' the Firefox folder in Libaray/Application suppo… (read more)

Using OSX 12.7.5 on two laptops and a Mac Pro. Selling one of the laptops. Removed personal data for Firefox by 'trashing' the Firefox folder in Libaray/Application support. Then disscovered that the 'Privacy/Security' folder in both the laptop and Mac Pro were now empty. Nothing else affected. Went into TimeMachine and restored the entire Firefox folder from a recent backup. Privacy/Security folder not restored. Anyone have any ideas?

Asked by Citroenfan 1 week ago

Last reply by cor-el 1 week ago