Firefox Support Forum

Hi, we have had to stop using FF as default browser as it has become unfit for purpose. Daily loses all open tabs when reloading and NO, there is no restore tabs option. It frequently does not completely load pages that open ok in safari. And yes, we have tried numerous fixes in setting, et ceteras Any suggestions? thank you.

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Hi Team, I hope you are doing well

I lost my user id for this account from last week, I am trying find the user account, but i couldn't find. It is like almost (mohamed.ansar@mybonyan.com) but its saying this is a wrong user id for https://app.zipbooks.com/login It is already in my bookmarks a long ago. suddenly got sin gout. Now i could not login and saying this is wrong user id, Please help me find the user account name and password, i already login saved in mozila. it is really appreciate if you can help me.

Thank you in advance

Hi I recently was hacked unfortunately due to a stupid screw up involving a person who had hacked a friend's account and had me download some malware disguised as a "game he worked on" and managed to get all my passwords stored in Firefox (spent 9 hours straight changing all 200 of them and wiping the laptop). I believe I am misinterpreting some things on how secure the storage of passwords are for Firefox as I thought using the "Primary Password" function would encrypt everything properly. The hacker proved he had them unencrypted sending some examples to me to flaunt.

Was he able to attain access to the passwords due to me already having firefox open when I was compromised (even if the primary password is asked before entering each password?) Or is there some issue with firefox not storing them properly? Or is there some other less know issue with windows or edge or something "stealing" the passwords and storing them in an unencrypted file without me knowing?

This whole thing makes me feel less trustful of firefox to say the least and while the hack itself was my fault I just want to know if there was something else I could have done other than using keepass or some other password manager to exclusively store passwords (which is what I am going to do now and probably should have been doing)

TLDR - Primary password did not stop hacker from seeing passwords - Any clarification on whether this was my fault in trusting it for such things or if there is an actual issue with firefox's approach

Thanks for any help or clarification.

Had to click the text field 3 times just to write title to this post because I made a post on Twitter that's getting a bunch of interaction. Notifications take the cursor focus away from the text input field whether that's on a site or the search bar or the address bar. Very annoying. Windows 10, latest version of Firefox, but it also happened with the previous version. Please help!

Embedded videos missing in Firefox but show up in Microsoft Edge. How to fix it?

Example: https://scheerpost.com/2024/03/09/you-are-betraying-your-ancestors-a-message-to-joe-biden-from-the-graveyard-where-his-ancestors-are-buried/

Still can not stream fox news, and Chrome still is working great streaming Fox News...

Streaming starts and stops, rewinds to scenes previously displayed, jumps to new timelines,

then comes up with a window saying ,,, Looks like a loading issue, try again later,,,,,

well I have been "trying again" for six months....

I have reported this several times  !

I am using Firefox on a Linux Mint system

I am almost ready to switch to Chrome as you all don't seem to pay attention to problems !!!

For perhaps a year I have been using Autofill to input my credit card details when buying online, but suddenly Firefox has forgotten that I had saved a payment method. Is this a recognised fault? I'm now reluctant to input them again as I don't know where they have gone!

When using Firefox, Facebook recently began insisting that I use a second device to obtain permission to log into my Facebook account. This is relatively new, and Edge still lets me log in without issue. How can I make Firefox return to the easier login system?

I've just recently switched over to Firefox with Manifest V4's blocking of ad blockers, and made an account here to sync between devices. I somehow mistyped my age during the account creation, though, and put in "13" instead of what I meant to. Will this affect any of my searching, and if so, is there a way to change it?

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.

I've tried EVERYTHING I can think of to fix this issue. When 'trying' to open a YouTube video in Firefox, I'm 'informed' that I'm offline - try reconnecting (or something like that). I'm NOT offline. Three other browsers have NO problem opening these YouTube videos; it's only Firefox. Can someone PLEASE come up with a REAL resolve to this issue? I don't want to give up on Firefox and go back to Chrome. But this issue is VERY annoying. Thanks to anyone who can provide constructive resolution(s). AL R.

Is there a setting to avoid firefox swapping to new tabs, when ctrl-clicking search results in address bar?

Sometimes I want to search on multiple things through the address bar, but usually I search on google instead because every time I ctrl-click to open the searches, firefox automatically switches to that tab which means I have to swap back to the other tab, every time I open a new tab through the address bar.

It's only a problem in the search bar. Bookmarks and links on webpages open in new tabs, without swapping to those tabs.

I've been unable to click through links in Thunderbird. It appears to be because Firefox refuses to be my default browser. When it asked whether I wanted it to be my default browser I answered yes, but then got a blue message saying I should go to settings/default apps. It has never done this before. I can't use Win 10 Settings because it doesn't do anything because it has been corrupted by a power cut. But this has not been a problem before because Firefox has always made itself the defealt browser when requested. I have tried doing it via the menue but I get the same message. So it appears, either Firefox has changed, or Windows 10, preventing from Firefox doing it itself. I haven't used any other browser. Edge was not set up. Any suggestions?

To export my bookmarks => Bookmarks > Manage Bookmarks > Import and Backup > Export Bookmarks => results in bookmarks.HTML.

Unfortunately that HTML does not include the "folders" in the bookmarks. For example I keep the forum folders (C# Corner folder, Mozilla folder, Microsoft Office folder, etc.) separate from other folders.

How do I a bookmark export that includes folders?

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar right above the video player, this happens whenever i play anything on hulu.com. any solutions? thanks for any and all responses in advance :)

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I get presented with two prompts to touch my usb key, but the key itself doesn't respond to the second prompt and login fails.

I first get this prompt as before. I select 'Authenticate' and would be presented with the second picture. Since my key is not expecting to be touched, nothing happens when I touch it and login fails with the message displayed in the last picture.