secure conex fail

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed An error occurred during a connection to secure.capecodfive.com… (read more)

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed

An error occurred during a connection to secure.capecodfive.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

have previewed help topics particular to this problem, but not finding exact phrase. this is my online banking account. i use it regularly and often. i wanted to transfer funds. i have contacted the bank customer service, advised to clear cache and cookies, but no luck. FF autoupdates, Win7 not applying updates, prefer not using Win10.

i am over the hill and picking up speed, but need hand-holding at this point. moz help has helped before with good results. thanks for the life-preserver! elise bowen, cape cod

Asked by notanotherhero 4 days ago

Last reply by notanotherhero 2 days ago

Firefox on Linux Mint

Hi, Im trying to stream a video from a website but it's just loading forever? I tried the same links on my android with FF and they are working. Do I need to install some… (read more)

Hi,

Im trying to stream a video from a website but it's just loading forever? I tried the same links on my android with FF and they are working. Do I need to install some additional codec or something?

Asked by milostrbojevic10 1 week ago

Last reply by milostrbojevic10 5 days ago

Choppy video playback (YouTube, Netflix)

Since switching to Firefox I'm experiencing some trouble regarding the playback of videos on different websites which I don't experience using other browsers. At seemingl… (read more)

Since switching to Firefox I'm experiencing some trouble regarding the playback of videos on different websites which I don't experience using other browsers. At seemingly random moments there are 'stripes' visible which are quite annoying watching a video (see image). I tried restarting Firefox with Add-ons disabled and unchecked 'Use hardware acceleration when available' in the preference section but this doesn't resolve anything. Any suggestions on how to solve this? Thanks in advance!

Asked by wutru 5 days ago

Last reply by wutru 5 days ago

Firefox installed twice in two locations

Firefox is installed in two locations. C:/program files/mozilla firefox C:/users/xxxx/appdata/local/mozilla firefox They each have their own bookmarks and settings. I d… (read more)

Firefox is installed in two locations. C:/program files/mozilla firefox C:/users/xxxx/appdata/local/mozilla firefox

They each have their own bookmarks and settings. I don't want this. How do I fix it?

Can I uninstall both of them and delete the respective folders and then install a fresh one? or what?

Asked by jstropp 5 days ago

Last reply by jstropp 3 days ago

Same issue as in https://support.mozilla.org/en-US/questions/1175810

I'm presented with two pop-ups that I must dismiss, every time I restart the browser. The first one reads: User Account Control | Do you want to allow this application to… (read more)

I'm presented with two pop-ups that I must dismiss, every time I restart the browser. The first one reads:

User Account Control | Do you want to allow this application to make changes to your device?

After dismissing that, a second pop-up appears, reading in part:

Firefox Software Updater | Firefox can't update to the latest version. | Download a fresh copy of Firefox and we'll help you to install it

Then I must choose either "Download Firefox" or "Not now."

Please understand that I must deal with these pop-ups despite the fact that my Firefox is current.

The solutions suggested in the answer to the above-referenced previous post are of no help.

I've consulted my computer manufacturer, which told me that this issue is strictly one with Firefox. I hope you can help.

Asked by Odin3 4 days ago

Last reply by Odin3 3 days ago

Default browser

I am using Windows 10 and want to make Firefox my default browser. However, when I go into settings to make it my default browser it doesn't show up as an option, only Bi… (read more)

I am using Windows 10 and want to make Firefox my default browser. However, when I go into settings to make it my default browser it doesn't show up as an option, only Bing and I,E. - it isn't even in the MS store to download, What can I do?

Asked by Stuart 2 weeks ago

Last reply by Stuart 3 days ago

Firefox will not handle Paypal transactions - or even a login to its own site here!

Hi. I was a constant user of Firefox until a year or so ago. The bloat came in and I followed the hordes to Chrome. Chrome now has similar problems, (21 instances for … (read more)

Hi. I was a constant user of Firefox until a year or so ago. The bloat came in and I followed the hordes to Chrome. Chrome now has similar problems, (21 instances for 3 sites? Really?), so I looked into Firefox once more and found it has apparently been updated. I took the plunge and reinstalled looking forward to easier browsing again. Hmmm.

I am a user of ebay and pay via Paypal. (Just saying that, I guess some of you know what is coming now.) I use Eset Internet Security which has always been very secure, easy to manage and has never given a problem with ebay or Paypal in any way with Chrome. I have it set to open a separate secure browser for Paypal transactions. Using Firefox I cannot get any Paypal transaction to complete.

It has a variety of issues which I seem to meet at random on the way. Sometimes it just refuses to start, the circling icon sits in the small secure browser screen which is empty white and spins ad infinitum. Sometimes it gets to an authentication screen with a picture of a code to type in, except the code is missing and the box is empty white. If I refresh, it shows the code but the first entry is always incorrect then the second entry, if I am offered it, is accepted and I continue to login. Once the login details have been entered and I see the message confirming the data has been sent to www.paypal.com, sometimes it stalls here again and never gets beyond that. Very occasionally I get past this and see a yellow pling with the message "Looks like this action is not supported. Please return and report this error so that we can support it in the future. (invalid client_ID or redirect_uri)". Well I am reporting it but I'm not holding my breath as this problem has been around for months if other people are to be believed.

I have cleared all cookies and caches and restarted Firefox. Nothing. I found a thread here where someone advised turning off location blocking for Paypal. No difference. Payments go through fine with Chrome so it can't be my security settings external to the browser, (Eset), and it can't be a Paypal issue. What is wrong with Firefox that such a necessary piece of functionality is either broken or is so unusual to set up that so many people, (I've searched so I have seen them), cannot make it work?

Any advice on this will be warmly welcomed.

Asked by Bordonbert 5 days ago

Last reply by Bordonbert 2 days ago

Firefox delete my cookies without ask

Hi, since last Firefox update, my browser started to delete random cookies without sense and without ask, it's annoying to log in again in all my socials and emails... ev… (read more)

Hi, since last Firefox update, my browser started to delete random cookies without sense and without ask, it's annoying to log in again in all my socials and emails... every 2 days i close Firefox without deleting anything and then Firefox deleted some cookies (not all), can anyone help me since i can't contact directly with Mozilla.

Greetings.

Asked by Oscar 3 weeks ago

Last reply by Oscar 2 days ago

Automatic Website Translation

Now that Microsoft has moved to a Chrome based browser with the newest release of Edge, automatic, and fully functional website translations are now standard in both Edge… (read more)

Now that Microsoft has moved to a Chrome based browser with the newest release of Edge, automatic, and fully functional website translations are now standard in both Edge and Chrome. I am a US Citizen, living in Mexico, that is not yet fully fluent in Spanish. This has severely limited my ability to use Firefox, which honestly, is a pretty big deal for me. I prefer Firefox for multiple reasons, but privacy is my major concern. Is Firefox working on a solution to this massive hole in Mozilla's browser product offering? Two major competitors are now offering automatic translation. What gives?

Asked by Brent Robison 5 days ago

Last reply by Brent Robison 1 day ago

Previously visited links not showing up in "purple"

Is there a straight forward Firefox option in the options dropdown menu that needs to be applied to get the visited links to highlight in purple? Normally if I search eBa… (read more)

Is there a straight forward Firefox option in the options dropdown menu that needs to be applied to get the visited links to highlight in purple?

Normally if I search eBay for an item and save the search in a separate page as newly listed items I can later return to the search and look at new items that have been listed without going over older items that I have previously viewed because the older items that I have viewed are highlighted in purple

I had to uninstall and then reinstall Firefox this week because Firefox would not load

I have deleted cookies and history

I was having the same issue for the last four or five weeks before Firefox crashed

The issue is not completely straight forward because if I search any sellers other items the listings that I have viewed highlight in Purple as does my eBay summary

Asked by karlbmw325i 1 week ago

Last reply by karlbmw325i 6 days ago

website download complete

first: thank you that there is no german support. firefox seems no longer to be able to download complete websites: "download < fehlgeschlagen> = failed" sometimes… (read more)

first: thank you that there is no german support.

firefox seems no longer to be able to download complete websites: "download < fehlgeschlagen> = failed"

sometimes, "retry" button seems to work, but most of css is missing then when loaded offline.

ms edge is able to download complete websites, and they can offline be loaded with firefox completely and correctly then.

sometimes, "retry" seems to work in firefox, but most of css is missing then.

Asked by mail700 2 weeks ago

Last reply by mail700 6 days ago

Bing search engine not properly working.

I have used Bing with no problems for years now, recently it has been giving a banner at the top whenever I use it stating that a website is slowing the browser, then opt… (read more)

I have used Bing with no problems for years now, recently it has been giving a banner at the top whenever I use it stating that a website is slowing the browser, then options stop or wait. I have never had this before. It comes up on every page that is opened in Bing. I have waited and never seen a web page open or anything. Also, none of the functions on the Bing page are working. I cannot click the three bar link for more options, change the safe search option, or sign in to my Microsoft account. All these links are dead. When on a page I cannot use the filter link. I also cannot click on anything at all while the banner notice is up. I have tried to get help form Microsoft and they were unable to do anything. They suggested using their browser Edge. They suggested emptying the cache, which I did with no change, and they suggested uninstalling Firefox and reinstalling it. I do not want to do this because it will destroy al my formatting and lose lots of links, etc... as it has every other time I have done this. I hope someone here will be able to help me. I prefer Bing search engine to all the others. I have tried Google and DuckDuckGo and they do not work for me, or find what I am searching for as well as Bing has. The others seem to be more for purchasing and not searching and so I do not like or trust them. Using Windows 10 on a Desk top PC, and had no trouble with Bing until the last week or so.

Asked by kluu 1 week ago

Last reply by kluu 5 days ago

Firefox 78.3.0 download?

Hello, anyone know where I can find the previous Firefox 78.3.0 download? It is the only one that worked for me. I found a website where I could download it, but it was s… (read more)

Hello, anyone know where I can find the previous Firefox 78.3.0 download? It is the only one that worked for me. I found a website where I could download it, but it was still the 78.3.1 version. My computer is crashing the whole time and websites do not load properly, no photos, pictures, layout etc. I have an ancient MBP on El Capitan, so need to be careful before it gives up the ghost altogether. I have the feeling these Firefox updates are more geared toward the younger computer rather than the more mature ones. I have 'refreshed' Firefox which -by the looks of it- is the same as starting up in safe mode. Though this is permanent which safe mode is not. I do not want the 'older' 77. version [on offer via the Mozilla website], nor do I want the 78.3.1 version. I want the 78.3.0 version. Anyone?

Asked by MD 1 week ago

Last reply by MD 4 days ago

MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING caused by ocsp must staple, SSL labs says stapling is OK

Hi, I'm getting a MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING error on my website cubox.dev Using Firefox Developer Edition. Nginx is configured to ocsp response, and… (read more)

Hi,

I'm getting a MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING error on my website cubox.dev Using Firefox Developer Edition.

Nginx is configured to ocsp response, and disabling this flag in the advanced settings in Firefox fixes this issue, but I can't ask everyone to do that. SSLLabs are indicating that ocsp stapling is working fine: https://www.ssllabs.com/ssltest/analyze.html?d=imonia.fr&s=89.163.242.17&hideResults=on

Could someone tell me why this is an issue? Is there a problem with the way my server is stapling my responses? You can test against my server: cubox.dev

Thanks

Asked by Andy Pilate 4 months ago

Last reply by Andy Pilate 4 months ago

Google maps in iOS

Hi, I am running Firefox 81.0.2 on iMac with macOS 10.15.6 and I am very satisfied, but lately the search on Google Maps is returning "Server error. Please try again lat… (read more)

Hi, I am running Firefox 81.0.2 on iMac with macOS 10.15.6 and I am very satisfied, but lately the search on Google Maps is returning "Server error. Please try again later". It works fine if using Safari.

Thank you,

Luke

Asked by hdnp 4 days ago

Last reply by hdnp 2 days ago

Opening link in new tab or window does nothing

I typically have several tabs open in Firefox to quickly go from one website to the other. It seems like after a while or if I have more than a couple tabs already open,… (read more)

I typically have several tabs open in Firefox to quickly go from one website to the other. It seems like after a while or if I have more than a couple tabs already open, clicking on a link or choosing a bookmarked site to open a new tab does nothing. By nothing I mean the tab will open with the URL displayed, but FF is not actively trying to connect to the requested URL. The stop and refresh buttons are grayed out. My only course of action is to close that tab and try again, which typically just repeats the previous steps. It's not website dependent because once this begins happening, any attempt to open a website in a new tab hangs.

I do not remember if attempts to open new websites in existing tabs are successful as I cannot duplicate the problem right now. The only think I know that's successful it to close FF and restart it. When I close the program and reopen it, I notice quite frequently that I get a message that FF is already open so I tell it to close and reopen. Also, the last time this problem happened was a few minutes ago and I had four tabs open. I noticed that there were TEN separate processes running, all called "firefox.exe". Opening an error-free, single-tab instance of FF resulted in four separate processes running. Right now, I have two tabs open - the one in which I'm writing this question plus another, static page. This is resulting in SEVEN separate processes running!

I have not attempted to refresh FF yet as I currently don't want to hassle with all the customization I've done and most likely forgotten how to do.

I'm running Win7 Pro with 16GB. Thanks for the help!

Asked by gumby_dammit223 2 days ago

Last reply by gumby_dammit223 1 day ago

Create Desktop Shortcut to website without drag and drop method

How can I create a desktop shortcut to a website without using the drag and drop method? I am the teacher of a blind student who used the NVDA screenreader. Drag and drop… (read more)

How can I create a desktop shortcut to a website without using the drag and drop method? I am the teacher of a blind student who used the NVDA screenreader. Drag and drop just really isn't accessible to her. Are there other ways to create desktop shortcuts (specifically to google drive)?

Asked by jdinis1006 1 week ago

Last reply by jdinis1006 13 hours ago

Tab crashing EXCEPTION_ACCESS_VIOLATION_READ

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have… (read more)

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have any ideas on this? I had a game running at the time of the most recent crash but that was working just fine.

10/20 bp-b5d3c899-8b72-483c-9c7b-667840201020

10/16 Day of the BSOD

bp-bbfaac34-3c22-4c20-88a7-183d50201017 bp-8835f44a-ac4f-4c3f-8ebd-ab0530201017

Asked by Hikki 4 hours ago

Last reply by Hikki 48 minutes ago

ctrl+shift+r and ctrl+f5 no longer completely clear the firefox cache

i'm developing a site locally, and firefox is caching the css. ctrl+shift+r and ctrl+f5 no longer empty the cache, so i have to manually empty the cache each time. is the… (read more)

i'm developing a site locally, and firefox is caching the css. ctrl+shift+r and ctrl+f5 no longer empty the cache, so i have to manually empty the cache each time. is there a reason this just broke?

Asked by 3nki.nam.shub 6 days ago

Last reply by 3nki.nam.shub 6 days ago