Firefox Support Forum

Hi Support team,

I been using Fire Fox for a long time. I upgraded to two step authentication with the ten code numbers. But every time Fire Fox System keeps asking me for an authentication code to pair iPhone to desktop. I tried all the apps but I don't how to obtain the code from those app.

Can you please explain/guide me how to find this code or the app I need to use.

Thank you for your time.

I just installed a few new drivers, which apparently caused my laptop to restart, but for some reason when I oppened Firefox again, it loaded a session from a month ago, not the session I left this morning. I looked in the Firefox/Profiles directory and couldn't find any recent sessions there either. Why has Firefox lost my session, and is there any way I can get it back?

Hi I am losing all my windows and tabs within these windows when Firefox does updates.

I lost 3 lots of windows with tabs just before Christmas 2022 and about two months ago they all appeared again after an update, I was so happy, then about 1 hour ago I found another update was done today 28-5-2023 and now I have lost them all again. But another group of 2 windows including tabs that I lost about two & a half month ago turned up instead.

Are you able to help me find the disappeared windows/tabs and be able to keep these windows & tabs until I am finished with them, it is very annoying

Thank you Regards, Doug

While trying to upload files larger than 4MB on my website, I get an error on the apache server: "[proxy_fcgi:error] [pid 1699] (70008)Partial results are valid but processing is incomplete: [client 10.0.3.91:44950] AH01075: Error dispatching request to : (reading input brigade)".

It's an EC2 server behind a load balancer on AWS using Apache/2.4.56 and PHP-FPM 8.0.28.

I checked the access logs User Agent and it only happens with the Mozilla Firefox browser, which is a small fraction of our visitors, thankfully. Even testing with Postman works.

Could you please help me investigate and fix this?

Hello. I run Firefox as my main laptop (Mac) browser. I have added Zotero to manage my writing reference citation library, and have downloaded the current Zotero Connector for Firefox. I should be able to add references from online, by using the Zotero save icon that should appear on my Firefox toolbar. But this icon is nowhere to be seen and I cannot see how to make it appear. The whole advantage of Zotero for me as a writing academic is pinned to this function, so I am anxious to get it working. How can I get the Zotero save icon in its proper place on my Firefox toolbar, just to the right of the search window? Many thanks

Regards, Sir/Madam The website functions OK in Chrome but not in Firefox. https://slidesharedown.com/ is the URL. The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

This problem is getting worse all the time. Seems like each upgrade it gets worse. I shut down FF expecting it to restore all the tabs when restarting. But... Gone. Currently Mac OS 13.3.1 (22E261) FF Version: 113.0.1 (64-bit)

The firefox opens but takes a long time to load any webpage. It is almost a delay of few minutes before the browser is responsive. It has gone through many updates and is not resolving the issue. I have changed the add ons with no help. Once it starts loading the web page then it works perfectly fine until I close it.

I've been searching for a way to hide the tab bar and reclaim that space. Some sources on the web set to change some settings in about:config and edit userChrome.css, but this did not work. This question links to an add-on to do it, but the link is broken:

https://support.mozilla.org/en-US/questions/1331617

Hello, Firefox is refresing/resetting itself to its new downloaded settings/default settings now after every shutdown but before in a couple of days or something. I tried deleting all profiles, i tried uninstalling-reinstalling firefox, tried to delete all folders in the C: drive but nothing is working. From last 5 to 10 days i think, I dont know the update version from where it might have started. (Automatic download) I use windows 11, (113.0.1 version of firefox) I like firefox and i am ready to apply any solution but i dont have one. Please find me one. Thankyou!

I want to print 1 page of a pdf document from the web. I want to print 2 pages per sheet. This works when I print the first sheet on the left side, but I can't print 1 page to the right side. There is no 'right to left' option. Does anyone have a work around? (If I use the 'print using system dialog' option, the orientation of the second page is wrong. ie while the left page is correctly printed as an A5 portrait on the left half of my A4 sheet, the right half prints as an A6 sheet rotated 90 deg. The system is ubuntu 20.04.) The documents I'm concerned with are bank statements which I shall not past!! I attach another random example. Left page printed directly from Firefox, right page using system dialog.

Summary: Firefox fails to load many sites, and some will kill the entire browser.

I recently updated from Ubuntu 22.10 to 23.04, which included an upgrade to Firefox. I originally had trouble with tab/window dragging operations causing the entire desktop to crash.

Removing the snap and installing from the Firefox maintained PPA fixed this issue, but a number of others remain. (Detail on this part over here on the ubuntu forums if interested)

Now many google sites simply show the loading error for ever and never recover. Some URLS can kill the browser completely. For example, this one from the Mozilla website: https://support.mozilla.org/en-US/kb/websites-show-spinning-wheel-never-finish-load The error message is attached.

I am happy to perform more tests and provide more diagnostic if it will help. That same URL works fine from the chromium browser on the same desktop systems,as does every other site I've had issues with.

System details: Ubuntu 23.04 64 bit Firefox 113.0.2 Intel_R_ Client Systems NUC7i7BNH (Intel® Core™ i7-7567U) Intel® Iris® Plus Graphics 650 (Kaby Lake GT3e) (KBL GT3) Gnome 44.0 Wayland WS

I am working on a new computer with Kubuntu and have FF installed via .deb.

On my previous computer, I could drag files from the downloads dropdown (eg download a file and then drag it into gmail as an attachment).

Now this is not possible. Instead, I need to go to the downloads folder in order to drag and drop a file. An extra step and rather annoying.

The problem is persists in Safe Mode.

Is there any way to get the old functionality back?

Dears, our automation robotic accounts has issue with accessing web pages:

Affected sites: https://optimiz.protrans.com/ https://ecomm.one-line.com/one-ecom https://www.odfl.com/ https://data.oecd.org/ https://www.eia.gov/

Simple clear cache or recreate profile don't helps Chrome haven't issue like this.

Can you help? We have also HAR.

I added Firefox as another browser to my phone for business reasons (email and scheduling program). Since then, about 2-3 weeks, my data usage on my phone has a major increase where I am over on my gigabytes (which I never do). In the past 2 weeks, I used Firefox 4 times for less than 10 minutes. Verizon says I need to contact Firefox. I need to speak to a Firefox representative, but don't see any other phone or direct support from Mozilla/Firefox.

Since May 15th, this month, I used from 3.88 GB to 4.11 in general on my phone (only using phone for text, emails, pics, Navigation rarely, and google. Originally, I downloaded Firefox about a week before that and my "Settings, Data Usage" today reveals Firefox uses the most GB at 1.62 for these past 3 weeks since I downloaded the app. "Background" usage is .01, and "Foreground" is 1.61.

I use Google Browser for everything, and it uses .40 GB.

Why so much GB usage for Firefox?

Hello,

This is a weird issue that's been plaguing me for years. Only recently have I spotted the common factor.

On two Windows 10 computers, sometimes when I copy/paste a link in Firefox, my keyboard input language switches from Canadian Multilingual Standard to US English. On my desktop, I don't even have US English installed as an input method, yet it still switches to it. I've even made registry changes to specifically remove it, to no avail. Disabling the option to switch languages via keyboard shortcut also makes no difference.

This seems to happen completely randomly. I'll ctrl+c/ctrl+v a link and the language will change. Putting it back to CMD and ctrl+c/ctrl+v again and it won't change. The change only happens when I copy/paste a link from Firefox. Maybe one out of every 15-20 times on the large scale, but sometimes it will happen twice in a row, or not at all for a week.

Does anyone have any insight on this issue, or how I can fix it permanently? It's such a weird issue and it's infrequent enough, but every time it happens it feels like tripping in a full sprint. Very unpleasant.

Currently running 113.0.1 (64-bit), but again, this has been plaguing me for years. I first thought it was a Windows install issue, but it's happening on two different systems. Thanks in advance

When I try to upload a file through Google chat, Firefox crashes on the image preview of a file that is selected. When I restart Firefox, it uploads fine on the first attempt. If I continue to upload images, Firefox crashes again. This has been happening over the past few weeks. I'm using a mac desktop and Firefox version 113.0.1 - is there a way to disable the image preview when uploading files? Thanks in advance.

As a professor at a large university in a college town, Google Scholar is a primary resource for me and thousands of others in this city. Doing Scholar searches on Firefox, I am often interrupted by the following Firefox message:

Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen? IP address: 50.24.52.109 Time: 2023-05-28T15:12:13Z URL: https://scholar.google.com/scholar?cluster=11934070011569534288&hl=en&as_sdt=5,44&sciodt=0,44&as_ylo=2022&scioq=complex+adaptive+systems+%22concept+analysis%22

How can I stop that interruption from occurring? It does not occur on Chrome or Opera.

Thank you.