Firefox Support Forum

ERROR MESSAGE the bookmarks and history will not be functional because one of firefox file is in use by another application, some security software can cause this problem

I have followed the methods suggested. Opened the page. Clicked on the STAR icon. Clicked on REMOVE BOOKMARK.

Unfortunately, the bookmark remains?

Opening up Bookmarks and highlighting the bookmark and right click produces a menu, including DELETE. When deleted the bookmark remains?

OS was recently updated from Win7Pro-64 to Win10Pro-64.

Using Firefox 76.0.1 64-bit

how do Sync my bookmarks from old computer to new computer - when the email address is different I have tried to change the new address in old computer as secondary email - it states there is already an account and i cannot enter that to be able to make my primary email address - I've also tried entering my old email address as the secondary email in my new computer - same story, won't accept it. Help -- certainly hope I can transfer my bookmarks somehow. Thanks in advance

76.0.1 Firefox 10.13.6 Mac os

I ran Malwarebyetes and in restarting, it took a long time, after which ALL my bookmarks were gone. I cannot use the import/restore b/c while it shows the bookmark dates, when click to restore it says "unable to import the process file" on ANY dare.

    WHen I restart computer, a red banner said toolbar and bookmarks won't display.THis can be caused by security software, read more....bla bla!
  I have sync and that doesn't restore anything-bookmarks or toolbar!!!

I called Apple and they said it was b/c they wanted me to upgrad os system to Catalina, which I am not willling to do yet!!

I also have an external hard drive and iCloud/time machine backups, but I can't get those to be accepted into the Firefox sidebar and toolbar--they just show up as quick view documents!!

Why the heck is there no phone support?!?!? Help!?!!

I have an android with Firefox installed, and a Mac where I also use Firefox. When I first installed Firefox on each, the bookmarks matched. I do the bulk of work on my laptop, but occasionally have articles I wish to bookmark on my phone. I have done a sync, but when I go to access the bookmarks on my phone, they are not updated to what is on my laptop.

When I check to see what devices I have connected through Firefox, my phone does not show up, and when I hit the link to "connect a device" all it does it take me to a link to send a text to invite my phone to install it. Which, it's already installed.

I really need these bookmarks to talk to each other properly. What am I missing?

Dear community,

After my OS re-installation I was hoping and I was pretty sure, that my Firefox account is backing-up all of my bookmarks. I have done this again in the past and I had the bookmarks bar there always waiting for me intact. This time though I had to reset my Firefox account password as I forgot to store it somewhere and after that I managed to get access to my account but the bookmarks are nowhere to be found.

Is there a way to restore them without having a backup file (JSON or something else from the previous OS installation?). Is Mozilla storing these bookmarks somewhere so I can have them again but from the "cloud"? If not it is quite catastrophic for me. I hope there is a solution!

Thank you in advance!

I think I deleted my Firefox by mistake yesterday. I have reinstalled it BUT I have lost all my book marks and downloads which I had gathered over the years. I have tried to follow the instructions to restore the Bookmarks and downloads but this has not worked and I am at my wits end in trying to get back all this imprtant material. Can you help, please?

I have installed a new computer (Mac mini). I have synchronized with old computer (imac 2011). All bookmarks transferred successfully to new computer. In the right places etc (Bookmarks menu; Bookmarks toolbar etc ). All the headings in the toolbar are correct with all the bookmarks in the dropdown menus from the toolbar as before. The problem is when I go to ADD a New bookmark the old toolbar headings don't show up in the Add Bookmarks dropdown options. How do I add a new bookmark into a list of an existing toolbar heading or existing list from the toolbar ?

I'm so far unable to transfer Firefox bookmarks and history from an older computer to a new one. I've tried to follow instructions on the support pages, but Firefox Library folder does not work as described in the articles. Can anybody help me? Tom

Since reinstalling Windows, I can no longer change my bookmarks in the order I want. Every time I try to put the bookmarks in order, the links jump back to a different position. However, not in an alphabetical order, but according to my own rules, completely confused. So I have to look for everything now. What can trigger something like that?

Two weeks ago I reloaded Windows 10 because of a suspected malware infection. This required me to reload my apps. After reloading Firefox the custom icons have disappeared from some, but not all of the toolbar menu items. Why? Rather, a little globe appears, which I'm guessing is a default icon. -- Why did some of the icons disappear while others did not? -- How do I remove the "little globes" as they're just taking up space and have no meaning -- Where do the custom items come from?

I have the most recent Firefox and the most recent Windows. I cannot alphabetize my favorite websites. I have added everything to the "Other bookmarks" tab and I cannot find anywhere to automatically alphabetize my favorites. I click on show all bookmarks and add folders in an effort to alphabetize but they don't even show up when I go into the "Other Bookmarks" tab.

1) How to alphabetize 2) How to add folders

Thanks!

When I try to open these files I get an error because .jsonlz4 is not a recognized file type for Adobe Acrobat. (Imagine that!) I have attached the entire error as an image. This issue occurred when I did a Refresh of Firefox.

Hello there,

I am having issues restoring a profile for an user. Long story short, there was some malware messing with the computer, and in the process of quarantine and cleaning the machine out, the Firefox Profile got deleted. I was able to recover the Profile folder, and I see all the files and folders there (places.sqlite, bookmarkbackups, cookies.sqlite, etc.)

I have been following the process of restoring the profile, (copying and pasting those files on a new profile for example). However, every time I move all the files back, and open Firefox, it creates a places.sqlite.corrupt, and a couple of other 'corrupt' files. And none of the bookmarks or any other info get restored.

Any advise? Thanks in advance!