I am a senior citizen, not very computer literate and just want some technical support from Mozilla

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem. … (read more)

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem.

Asked by samandmort2 2 days ago

Last reply by cor-el 2 days ago

Firefox PDF viewer incorrectly displays PDFs after a period of inactivity on Ubuntu 23.10.1 with KDE Plasma

I am using Ubuntu 23.10.1 with KDE Plasma desktop environment. Since recently I've been experiencing the following problem with Firfox document viewer: after a period of … (read more)

I am using Ubuntu 23.10.1 with KDE Plasma desktop environment. Since recently I've been experiencing the following problem with Firfox document viewer: after a period of inactivity, PDFs become unreadable, and seem to cumulate everything that was displayed on screen (see screenshot). Ctrl + F5 does not help, and neither does closing the window and opening a new one with a link to the file. KDE Document Viewer displays the same file correctly.

Asked by Daigaku no Baku 1 week ago

Last reply by zeroknight 1 week ago

Primary pass work

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would … (read more)

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would be greatly appreciated. Tmg3842@yahoo.com

Asked by tmg3842 1 week ago

Last reply by cor-el 1 week ago

multiple firefox open in task manager

today 4/18/2024 firefox update. Now browser is slow. Task manager showing currently 15 firefox open, even though only one new tab is selected. It is causing laptop to ove… (read more)

today 4/18/2024 firefox update. Now browser is slow. Task manager showing currently 15 firefox open, even though only one new tab is selected. It is causing laptop to overheat, fan is running constantly. Nothing else is open.

Asked by Buddy 1 week ago

Last reply by cor-el 1 week ago

lost bookmarks

Hi, so on my office pc I work with firefox. I made an account specifically to store every bookmarks etc on that account so when my company updates something I'll always h… (read more)

Hi, so on my office pc I work with firefox. I made an account specifically to store every bookmarks etc on that account so when my company updates something I'll always have my bookmarks. Unfortunately somehow since yesterday they all disapeared, and no I'm unable to recover them with the different methods that are foreseen on your website. please advise kr daniel

Asked by Daniel Cruz 1 week ago

Last reply by cor-el 1 week ago

  • Solved

Bookmark this page menu has very small fonts and menu

Hello, I just got a new laptop with windows 11. I just did the latest update to Firefox. Everything is a little large but an internet search addresses these: BUT.... The … (read more)

Hello, I just got a new laptop with windows 11. I just did the latest update to Firefox. Everything is a little large but an internet search addresses these: BUT.... The 'bookmark this page', the star in the URL line, menu is small and the fonts are micro. Zooming or changing fonts in the hamburger menu doesn't correct this. Attached. Thank you.

Asked by phyzxengr 1 week ago

Answered by phyzxengr 1 week ago

Unable to install any extensions.

When trying to install any extensions on either the Mozilla Addons website or directly via the Extension settings, it fails to do so. I've attached a screenshot of the M… (read more)

When trying to install any extensions on either the Mozilla Addons website or directly via the Extension settings, it fails to do so.

I've attached a screenshot of the Mozilla Addons website when it fails to install the extension. On some other addons that I've attempted in the past, it just shows the throbber forever.

I have checked the Multiprocess Browser Console and it says that it fails to move the file because it's locked (NS_ERROR_FILE_IS_LOCKED). I have also attached a screenshot of that.

Asked by Kate 1 week ago

Last reply by Kate 1 week ago

Update failure

I'm unable to load any web pages since receiving an update 4-17-24 on Windows 11. It doesn't seem likely I'll be able to get another update to fix this via the browser. W… (read more)

I'm unable to load any web pages since receiving an update 4-17-24 on Windows 11. It doesn't seem likely I'll be able to get another update to fix this via the browser. What do I do? Uninstall?

Asked by milliescooking 1 week ago

Last reply by zeroknight 1 week ago

You've compromised the passwords yourself

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently -… (read more)

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently - how are they breached so soon? And why every single one. It is very suspicious. Regards Caroline

Asked by cazzyguy 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

  • Solved

Extension appears to be corrupt

Hi, There many extensions such as: https://addons.mozilla.org/en-US/firefox/addon/search-on-imdb-context-menu/ that say when trying to install: Installation aborted be… (read more)

Hi,

There many extensions such as:

https://addons.mozilla.org/en-US/firefox/addon/search-on-imdb-context-menu/ that say when trying to install:

Installation aborted because the add-on appears to be corrupt.

I am using Firefox Developper Edition, with extensions.langpacks.signatures.required set to false.

This addon, after download, installs fine as a temporary addon.

How can I install it permanently?

Thanks.

Asked by Bob4K 1 day ago

Answered by TyDraniu 1 day ago

Why can't some Wikipedia pages activate read mode?

Hello everyone, Why some Wikipedia pages cannot activate reading mode under Debian 12 and Firefox ESR 115.9.1, for example this English Wikipedia page on Emmabuntüs does… (read more)

Hello everyone,

Why some Wikipedia pages cannot activate reading mode under Debian 12 and Firefox ESR 115.9.1, for example this English Wikipedia page on Emmabuntüs does not allow reading mode to be activated while French, Spanish and German pages can ?

See our test video on this subject: http://share.emmabuntus.org/Accessibility/Firefox_mode_lecture_non_disponible_emmabuntus_en.mp4

Is there a utility to test pages compatible with reading mode?

Or otherwise in which Firefox log file to see if a page is compatible or not?

Thanks in advance for your help.

Asked by Patrick-Emmabuntus 1 week ago

Last reply by Patrick-Emmabuntus 5 hours ago

  • Solved

Caps lock problem

I am having a very frustrating problem that is driving me huts. Just the other day I was commenting in a text box like this one and I hit caps lock on my keyboard and a … (read more)

I am having a very frustrating problem that is driving me huts.

Just the other day I was commenting in a text box like this one and I hit caps lock on my keyboard and a little grey box I had never seen before appeared with a locked lock. Then when I hit caps locks again on my keyboard an unlocked locked appeared in the little grey box. But it stays in cap locks and no matter what I do it won't go back to lower case. And when I say nothing shuts it off I mean its doing that on every site I try to comment on. Shutting down the browser does not help. And the only way I can get caps lock off is to actually shut down my whole computer and basically start all over.

You community volunteers are the best and quickest help I can get so I went straight to you for help.

Asked by Homers24 9 hours ago

Answered by Paul 9 hours ago

  • Solved

Thin white border left when fit screen

Hi, i just got a new laptop (Asus Zephryus G16, 2560 x 1600 screen) and after installing Firefox there is a thin white border to the left of the screen when running in fi… (read more)

Hi, i just got a new laptop (Asus Zephryus G16, 2560 x 1600 screen) and after installing Firefox there is a thin white border to the left of the screen when running in fit screen. This problem is not present when in a windowed mode or in F11 full screen.

I tried updating the Intel Arc drivers but this did not fix the problem. Changing to compatibility mode also did not fix te problem.

PS: in the uploaded screenshots it is quite dificult to see the white line(because the background is also white), but when the image is viewed in a new tab it is visible.

Thanks

Asked by Daellhin 2 days ago

Answered by Daellhin 3 hours ago

  • Solved

Firefox Translation - Turn off

Hi. How come there is no option to turn off "Firefox Translation"? I speak three languages and every time I visit foreign web site, Firefox suggest translation to me. It… (read more)

Hi.

How come there is no option to turn off "Firefox Translation"? I speak three languages and every time I visit foreign web site, Firefox suggest translation to me. It's annoying.

Asked by beyondlightless 5 hours ago

Answered by cor-el 2 hours ago

Poor screen resolution on extended display

I have 3 laptops all running windows 10 or 11. These all share a docking station giving access to an extended display, keyboard etc. All laptops run fine with the dockin… (read more)

I have 3 laptops all running windows 10 or 11. These all share a docking station giving access to an extended display, keyboard etc. All laptops run fine with the docking station except for one issue with the newest laptop... The screen resolution, only on firefox on the one laptop, (everything else is fine) is completly out of whack. I have tried the zoom function but no luck. I have trawled the internet but all the solutions are from 10+ years ago and refer to different versions of firefox and windows. I am not a computer geek so please dumb down any advice.

Asked by Simon 2 weeks ago

Last reply by cor-el 2 weeks ago

sites are still asking to diisable adblockers although I am not using any

remove ad blockers even though I already have removed them. printer is not recognized as being online although my other devices don't have the problem. i use Firefox on … (read more)

remove ad blockers even though I already have removed them.

printer is not recognized as being online although my other devices don't have the problem. i use Firefox on all devices

Asked by ralph 1 week ago

Last reply by zeroknight 1 week ago