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Can't Import Tags With in HTML Bookmarks File

Unless I'm crazy, Firefox used to import the tags in an exported bookmarks HTML file. I used this to move bookmarks between profiles. What happened to that capability? … (read more)

Unless I'm crazy, Firefox used to import the tags in an exported bookmarks HTML file. I used this to move bookmarks between profiles. What happened to that capability?

Asked by boldt 4 days ago

Last reply by boldt 3 days ago

About:logins missing path/profile

Firefox 119/120, one two different Mac computers. One will show login information under the about:login, giving me a about:logins#****************** path or profile. Th… (read more)

Firefox 119/120, one two different Mac computers. One will show login information under the about:login, giving me a about:logins#****************** path or profile. The other computer does not have any of that information when viewing about:logins.

Both machines assigned to same account with Sync being active, also an iPhone and iPad on the account. Three of the four devices show the information.

A refresh of Firefox did not resolve the path issue.

How do I correct something like this, getting it pointed to the correct location so I can edit and manage these logins?

Asked by billellis 3 days ago

Last reply by TyDraniu 3 days ago

Google search page not displaying correctly in troubleshooting mode, but does display correctly in private window

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugin… (read more)

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugins but that didn't help. I launched FF in troubleshooting mode and that still did not resolve it. So far, I've only found two ways to fix it. I can either view it in a private window or I can use the User Agent Switcher plugin to force it to Chrome. This is something that just recently started, probably beginning with v119 or even 119.01.

Asked by John Neiberger 1 week ago

Last reply by John Neiberger 4 days ago

Enhanced Tracking Protection NOT Detecting Trackers on All Sites I Visit

Hi, I have come across an issue where the Enhanced Tracking Protection (ETP) feature has stopped working on every single website I visit. Every website I visit, the ET… (read more)

Hi,

I have come across an issue where the Enhanced Tracking Protection (ETP) feature has stopped working on every single website I visit.

Every website I visit, the ETP icon is greyed out and not detecting any trackers.

For instance, when visiting the independent website, the ETP icon usually glows blue to indicate there are trackers. However, now, it is just greyed out, which is incorrect.

So far, I have done the following troubleshooting steps to fix the issue, but I have had no success:

  • Uninstalled and reinstalled Firefox
  • Signed out and signed back in
  • Disabled and removed all extensions
  • Cleared cookies, cache, history, site settings, etc.
  • Opened Firefox in Troubleshoot Mode (with extensions disabled)
  • Deleted my profile/files and created a new one

I have also checked this article: https://support.mozilla.org/en-US/questions/1327504

Can someone please help me with this, as I have no idea what else to do to fix this issue?

I started Firefox from scratch with a new profile, and the ETP worked for a short period, but when I closed and restarted Firefox, it just stopped working on every single site - this keeps persisting.

Any help would be appreciated!

Asked by Anand Prajapati 3 months ago

Last reply by zeroknight 3 months ago

Background color of find box /browser box when you select or type over a url

when i use the URL box as a search box, and it gets selected, the background turns dark dark grey -- can't read what's under it (to see what i selected/want to copy) or t… (read more)

when i use the URL box as a search box, and it gets selected, the background turns dark dark grey -- can't read what's under it (to see what i selected/want to copy) or type in (what i'm searching for). AND when that box offers options, the links come in the most awful blue-green I've ever seen. Tried to change the color by command -- no luck. and it's not reading "use system colors" which it did before.

This is an utter crap preset MAC OS Ventura

Asked by arens3 5 days ago

  • Solved
  • Archived

Removing the ⌘+J shortcut

I am trying to change the keyboard shortcut of the Tools → Downloads menu (opening up the downloads). I accidentally click that sometimes and it is quite annoying, so I … (read more)

I am trying to change the keyboard shortcut of the Tools → Downloads menu (opening up the downloads).

I accidentally click that sometimes and it is quite annoying, so I thought I'll switch the shortcuts to a more complex one to avoid these mistakes ^+⌘+J and when I remap that in the Keyboard preferences, the new shortcuts shows up in the menu, and it starts working but the old shortcut ⌘+J is still working.

I believe that is a bug in Firefox.

Asked by István Karaszi 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

Update caused bookmarks to disappear

Please help me restore my bookmarks and history - the update seems to have wiped everything clean. PLUS I have multiple Firefox icons appearing in my dock. MacBook Pro. … (read more)

Please help me restore my bookmarks and history - the update seems to have wiped everything clean. PLUS I have multiple Firefox icons appearing in my dock. MacBook Pro.

Asked by larrystillwell 5 days ago

Last reply by Paul 5 days ago

Firefow downloads a file twice

Whenever I download a file Firefox downloads two of the same file. One is an empty file and the second file is the right size. Example: I want to download a file called … (read more)

Whenever I download a file Firefox downloads two of the same file. One is an empty file and the second file is the right size.

Example: I want to download a file called blender-4.0.1-macos-x64.dmg, when I start the download the first copy shows up immediately in my download folder called blender-4.0.1-macos-x64.dmg with zero bytes but another one is still downloading. Once that one is fully downloaded too I have another one in my download floder called blender-4.0.1-macos-x64-1.dmg.

Not sure how to prevent that, it is very annoying

Asked by t_sader 5 days ago

Firefox A/V Sync Issues

macOS 14.1.1 on an M2 with FF 120. When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second. This appears to be due … (read more)

macOS 14.1.1 on an M2 with FF 120.

When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second.

This appears to be due to the volume being muted when video playback starts. Unpausing the video leads to the video freezing for a very brief moment, then the A/V sync is clearly incorrect.

This can be replicated on YouTube by loading a video, muting the video (if not muted already), refreshing the page (F5), allowing the video to play, then unmuting the video. The sync will be incorrect.

If the audio is unmuted when the video play back starts, this does not appear to happen.

Following this article has no impact: https://support.mozilla.org/en-US/kb/performance-settings, nor does setting media.hardware-video-decoding.enabled to false.

This issue does not occur on Microsoft Edge.

Asked by me396 1 week ago

Last reply by me396 5 days ago

`unable to access my bank account online with your Browser!

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser. I continually receive this message:\Secure Connection F… (read more)

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

Asked by Janet Newell 6 days ago

Last reply by Paul 6 days ago

Facebook Push Notifications

On the Facebook desktop, the Firefox push notifications keep switching to off. I cannot see these notifications as a result, as you can see from the image where the infor… (read more)

On the Facebook desktop, the Firefox push notifications keep switching to off. I cannot see these notifications as a result, as you can see from the image where the information is blank. I have tried everything possible to fix this issue, but it remains. Any help in fixing this issue would be appreciated.

Asked by petersymington1875 1 week ago

Last reply by petersymington1875 6 days ago

  • Solved
  • Archived

Can't enable USB Devices about:debugging

I can't enable USB Devices on about:debugging setup page. I already installed ADB toolkit for MacOS, also I can see my device in ADB devices list: ``` ~% adb devices -l L… (read more)

I can't enable USB Devices on about:debugging setup page. I already installed ADB toolkit for MacOS, also I can see my device in ADB devices list: ``` ~% adb devices -l List of devices attached 013db356 device usb:336723968X product:OnePlus6T model:ONEPLUS_A6010 device:OnePlus6T transport_id:9 ```

On the device I've enabled "Remote debugging via USB". But when I click on "Enable USB Devices" button, nothing happens. I can see only "Updating..." message, then "Disabled" again.

Also no devices in the devices list, because USB Devices are disabled. "Refresh devices" does not make any changes.

Asked by snakedoc.md 1 year ago

Answered by snakedoc.md 1 year ago

Is there a way to disable those new "Firefox has updated" tabs after each major update?

Hi. I've used Firefox as my main web browser on desktop computers for over a year now, and it's so far been the best web browser I've used.... except for one issue when i… (read more)

Hi. I've used Firefox as my main web browser on desktop computers for over a year now, and it's so far been the best web browser I've used.... except for one issue when it comes to major updates to the app.

I have Firefox set to open up on the tab/site I was using before I end a session and close the app. Whenever there is a new major version release, the update gets installed the next time the browser is launched before showing the browser window. But, when the window opens back up, I'm not sent back to the site/tab I was previously using. A new tab automatically opens up to a Mozilla page saying that Firefox has updated, along with a large promotion for another Mozilla service.

I then need to manually close this new tab, and find the tab I was previously using during the last session before the auto-update. This is mildly irritating since it takes some control away over how I want Firefox to start up, and the new update tabs seem to just be used as a way to promote other Mozilla products seeing how the actual "Firefox has updated" text is very small.

Is there a way to turn off these automatic new tabs after every major auto-update? Or if there isn't, could an option to change the way Firefox notifies about updates be added in a future version, such as using the OS' notification option instead of opening a new tab?

Currently running the latest version of Firefox on an iMac, with Mac OS Sonoma.

Asked by wb8979 6 days ago

Last reply by cor-el 6 days ago

  • Solved

Firefox 116.0.1 for OSX, tabs keep crashing

Hi, After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm … (read more)

Hi,

After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm not sure what to do with them, they seem inconclusive. The last report (not for the last crash, though, which didn't produce any report) is bp-3334b934-58b5-4226-887a-235300231117

Asked by frakie 1 week ago

Answered by frakie 6 days ago

Need help with a rolling grey screen

I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it d… (read more)

I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it does!

The trouble is, it replaces them with something worse – a grey screen that rolls continuously from left to right. It's impossible to focus on text with such intrusive visual distraction, so I have to shut the page down. It seems to occur on so many websites that at the moment it's not worth trying to use the browser.

Half the problem is that I don't know the right term to describe it, which makes troubleshooting a bit complicated. Hopefully someone will recognise it from the description, though – if so, is there any way of stop it moving, please?

Thank you!

Asked by FionnF 1 week ago

Last reply by zeroknight 6 days ago

Is there a way to disable asking where to save downloads?

I know I could use an addon like RunWith to download files to the Downloads folder without it asking where to save them, but I want files downloaded through Firefox the o… (read more)

I know I could use an addon like RunWith to download files to the Downloads folder without it asking where to save them, but I want files downloaded through Firefox the official way. I have “Always ask where to save files” unchecked in settings, but that doesn’t do anything.

Asked by Oneechan69 3 months ago

Last reply by Oneechan69 3 months ago

Pop up on YouTube..."Ad blockers not allowed on YouTube"

Hi Mozilla community, I hope you can see the image i loaded. Have others seen this message? What is the fall out? Should I get Mozilla VPN? thank you so much! … (read more)

Hi Mozilla community, I hope you can see the image i loaded. Have others seen this message? What is the fall out? Should I get Mozilla VPN? thank you so much!

Asked by evanddessasauiii 1 month ago

Last reply by zeroknight 1 month ago