Videos start and stop repeatedly on all sites. Could be poor buffering.

When a video is played in any site, it starts and stops repeatedly every three or four seconds. It's driving me nuts. Is there a fix for this, or should I just go back to… (read more)

When a video is played in any site, it starts and stops repeatedly every three or four seconds. It's driving me nuts. Is there a fix for this, or should I just go back to Chrome?

Asked by anaman51 3 hours ago

  • Solved

Firefox prevented page from reloading

Recently (late Sept. 2021) on nearly every new website I go to, Firefox message says it prevented page from loading, and I have to click on allow. How can I stop this? It… (read more)

Recently (late Sept. 2021) on nearly every new website I go to, Firefox message says it prevented page from loading, and I have to click on allow. How can I stop this? It is very annoying.

Asked by Nisaba 8 hours ago

Answered by cor-el 8 hours ago

I want a option to disable entering URL manually for users

I want a option to disable entering URL manually for users. I'll be publishing Mozilla in Citrix with URL bind with it, and need to disable adding tab or editing URL from… (read more)

I want a option to disable entering URL manually for users. I'll be publishing Mozilla in Citrix with URL bind with it, and need to disable adding tab or editing URL from address bar. How can I achieve that?

Asked by sudipto.pal 6 hours ago

Last reply by sudipto.pal 4 hours ago

email pdf will not open

When i go to open up a pdf in a email it no longer opens up. it used to open but now I have to download it to open up and would like to not have to do this all the time … (read more)

When i go to open up a pdf in a email it no longer opens up. it used to open but now I have to download it to open up and would like to not have to do this all the time

Asked by snptrucking 11 hours ago

Last reply by jscher2000 4 hours ago

Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (read more)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 4 hours ago

Firefox browser and closed captioning on YouTubeTV

I subscribe to YouTubeTV and need closed captioning. In the past few months it has started only working sporadically. Yet if I switch to microsoft edge browser to watch… (read more)

I subscribe to YouTubeTV and need closed captioning. In the past few months it has started only working sporadically. Yet if I switch to microsoft edge browser to watch the very same show, CC works. I prefer the firefox browser. Can you tell me how I can fix it?

Asked by novylen1 5 hours ago

No option to open PDFs in Firefox 92.0.1 (64-bit)

According to this article I should be able to preview PDFs within Firefox. I am not able to, even in safe mode. See screenshot for my settings area. There is simply no op… (read more)

According to this article I should be able to preview PDFs within Firefox. I am not able to, even in safe mode. See screenshot for my settings area. There is simply no option to set Firefox to Open/view PDFs.

Asked by TheGuyInTheBack 14 hours ago

Last reply by jscher2000 5 hours ago

Error trying to preview an attached file on Hotmail, using Firefox

Hello, Since yesterday (Sept, 28th 2021), I have the following message when trying to preview an attached document (PDF, in this case), accessing Hotmail using Firefox 92… (read more)

Hello, Since yesterday (Sept, 28th 2021), I have the following message when trying to preview an attached document (PDF, in this case), accessing Hotmail using Firefox 92.0 (64-bit) in UBUNTU Linux:

"Something went wrong while the document preview was being created. Please try again later"

The same error also occurs using Firefox 92.0 (64 bit) in Windows 10, but does not occur using Chrome in UBUNTU and Chrome in Windows, as well as using Microsoft Edge. Can you help me please?

Thanks in advance. Manoel.

Asked by manoel_cunha 16 hours ago

Last reply by jscher2000 5 hours ago

PDF preview in Outlook Web App

When previewing a PDF attachment in Outlook Web App, the preview screen shows the message 'something went wrong while the document preview was being created' and no previ… (read more)

When previewing a PDF attachment in Outlook Web App, the preview screen shows the message 'something went wrong while the document preview was being created' and no preview shows.

  • the exact same account and email shows fine in both Edge and Chrome
  • the preview looks fine for Word and Excel files
  • the problem persists in private mode
  • the problem persists after clearing cache and cookies
  • changing Firefox 'actions for applications' settings for PDF makes no difference
  • the problem has been tested and confirmed on two computers using different connections in different locations.

Firefox version 92.01 64-bit

Asked by john655 22 hours ago

Last reply by jscher2000 5 hours ago

Cannot preview PDF files in Outlook through Firefox

Hi Mozilla & friends :) Never had this issue before yesterday (Monday September 27th), but it seems Firefox just won't preview my PDF files in Outlook anymore. I've t… (read more)

Hi Mozilla & friends :)

Never had this issue before yesterday (Monday September 27th), but it seems Firefox just won't preview my PDF files in Outlook anymore. I've tried all the options in the Settings > Applications menu, but nothing will work.

"Something went wrong while the document preview was being created. Please try again later."

Outlook and Firefox have been my work email/browser combination for the last 2 years and I've never encountered this problem before.

Help?

Asked by la.clef 6 hours ago

Last reply by jscher2000 5 hours ago

outlook live email attachment

I log into my outlook email through Firefox browser. When I click on a pdf attachment I get "something went wrong while the document preview was being created Try again … (read more)

I log into my outlook email through Firefox browser. When I click on a pdf attachment I get "something went wrong while the document preview was being created Try again later". I can download it and open with adobe reader but the preview won't open. The pdf preview is working fine if I use Microsoft Edge to open my email. There has to be something with Firefox that is preventing the preview from loading.

Asked by ytham 7 hours ago

Last reply by jscher2000 5 hours ago

Cannot Preview PDf in OWA

I would very much appreciate some help on this. When trying to preview a PDF file extension in the Outlook Web App the following error is generated. "Something went wrong… (read more)

I would very much appreciate some help on this.

When trying to preview a PDF file extension in the Outlook Web App the following error is generated. "Something went wrong while the document preview was being created. Please try again later."

This is only appilcable to PDF extension files and not a Word or Excel entension file. It also only happens in Firefox and not Edge. This has not in the past been the case in Firefox and is not related to updates of Firefox or settings none of that I have changed. This behaviour also happens across multiple systems. Your help or assistance would be very much appreciated. Dave

Asked by online22 8 hours ago

Last reply by jscher2000 5 hours ago

  • Solved

web pages dont open. they flash continually

When I try to open many, not all webpages, they don't load but flash very quickly repeatedly. I have used firefox for years and have never seen this before and these are… (read more)

When I try to open many, not all webpages, they don't load but flash very quickly repeatedly. I have used firefox for years and have never seen this before and these are all pages that previously worked fine

Asked by Fatso Pockertix 11 hours ago

Answered by FredMcD 10 hours ago

LastPass extension broken

I have used the LastPass extension to manage passwords in Firefox for ~5 months. Yesterday, clicking on the icon brought up only a tiny, empty dropdown box instead of the… (read more)

I have used the LastPass extension to manage passwords in Firefox for ~5 months. Yesterday, clicking on the icon brought up only a tiny, empty dropdown box instead of the usual vault access. When I tried to open LasPass through a different route, Firefox told me that the extension wasn't installed--but it was visible in the extension manager. I toggled it off and on again, which forcibly logged me out of LastPass.

LastPass relies on the browser to store AND recover the password, so I am effectively blocked out of all my password-protected sites.

Has anyone else had this issue? Any suggestions on how to fix it?

Asked by fractone 6 hours ago

  • Solved

Your organization controls this browser

Hi, I have tried all day trying to get rid - of SaveFrom.net Helper - no luck. Latest Firefox running on latest Win.10. So frustrating, tried all sorts of tricks and noth… (read more)

Hi, I have tried all day trying to get rid - of SaveFrom.net Helper - no luck. Latest Firefox running on latest Win.10. So frustrating, tried all sorts of tricks and nothing works Cheers,

GregT

Asked by gtcountry 1 month ago

Answered by gtcountry 1 month ago

Browsing History Recovery

Hi, My hard drive crashed and I was able to recover the files. I need to recover my Firefox history file. I know it is stored in the profiles folder as places.sqlite. … (read more)

Hi,

My hard drive crashed and I was able to recover the files. I need to recover my Firefox history file. I know it is stored in the profiles folder as places.sqlite. What I need to do is open the file so I can see the history and recover the needed data.

I'm working from a data recovery disk (the source computer is still down). Is there a way to open the file and see it in Firefox? Or, is there a way to export the data into a format that can be read by Excel?

Thanks very much for your help!

Adam

Asked by adam.moos 9 hours ago

Last reply by jscher2000 8 hours ago

Does FF browser ever log me out of a session due to a timeout?

Does FF have any role in logging me out of a website due to some time limit? I complained to a site that I lost a lot of typing because it had silently logged me out. I w… (read more)

Does FF have any role in logging me out of a website due to some time limit? I complained to a site that I lost a lot of typing because it had silently logged me out. I was told by one of their CS people "The issue is actually with your browser. Browsers have a security feature that automatically logs you out of secure areas if you are not moving around, which unfortunately excludes typing. The idea is if you were logged into your online bank account and left your computer, someone else could not sit down 5 minutes later and start doing things in your account. This feature is for any secured area, any area you have to login to access. It is not something we do or can prevent. I am very sorry for the inconvenience."

IMHO this is BS, but please tell me if FF could have terminated my session somehow. Thanks. GD

Asked by admin457 9 hours ago

Last reply by jscher2000 8 hours ago

foreign language on websites

I keep getting a foreign language when I try to access some websites and my facebook account. I have checked my settings and they are set to English for the US. How do … (read more)

I keep getting a foreign language when I try to access some websites and my facebook account. I have checked my settings and they are set to English for the US. How do I fix this problem?

Asked by monzo1 9 hours ago

Last reply by cor-el 8 hours ago