Showing questions tagged: Show all questions

How do I sync two computers

I have two computers that I use at different times and for different reasons. I want the open tabs on them to be the same. I am signed in on both computers but there is n… (read more)

I have two computers that I use at different times and for different reasons. I want the open tabs on them to be the same. I am signed in on both computers but there is no syncing happening, even when I go into the menu under my account. It says it's syncing, but it's not. When I try to "Add another device" the option of adding another computer is not given. I do not want to use the profile backup because I want to MERGE the two sets of open tabs between the computers, not overwrite one.

Asked by YankeeHorses 1 month ago

Last reply by YankeeHorses 3 weeks ago

Newsmax Website Gets "Secure Connection Failed" Error Messaage

Why does Firefox intermittently fail to connect to the Newsmax website? I get a Secure Connection Failed message. It happens only occasionally, but enough to be an ann… (read more)

Why does Firefox intermittently fail to connect to the Newsmax website? I get a Secure Connection Failed message. It happens only occasionally, but enough to be an annoyance. What's the problem and how do I resolve it?

Asked by jmm0255 1 week ago

Last reply by jmm0255 3 days ago

U block origin slowing FF?

I've been having a problem with FF for the last two weeks. At times downloads accessing web sites are slow or even get hung up. Usually reloading or refreshing the page f… (read more)

I've been having a problem with FF for the last two weeks. At times downloads accessing web sites are slow or even get hung up. Usually reloading or refreshing the page fixes the problem. I tried a FF safe boot and things seemed to work better. I have had the same four extensions for quite awhile. Are there any reports of UBO causing issues?

Asked by arejfour 6 days ago

Last reply by arejfour 4 days ago

Sync Setup Stalls

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, … (read more)

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, allows me to choose 'ready to scan' and presumably successfully scans the QR code displayed on the laptop (the laptop prompts me to approve the new device). Then the laptop indicates I need to wait to approve it on my phone, and the whole process stalls. The phone continues to display the mostly blank white screen with only the "moz://a" at the top and the spinning blue circle in the center. Eventually the whole thing seems to time out and I receive an error message on the laptop saying "websocket unexpectedly closed" and "device pairing failed".

My two hypotheses are that either still having my old phone (which is being retired to at-home use only, and I'd rather not de-sync) still synced is somehow interfering (seems unlikely), or that something about the new phone's software is interfering in the sync (seems unlikely and way out of my league in terms of troubleshooting around).

Help please?

Asked by pittsmaddi 1 week ago

Last reply by pittsmaddi 6 days ago

Cannot open book from my google books

Hi all, I installed firefox with all suggested options, when I open google play books and click on a book it keeps loading but nothing happens. Works in chrome and edge.… (read more)

Hi all,

I installed firefox with all suggested options, when I open google play books and click on a book it keeps loading but nothing happens. Works in chrome and edge.

Thanks

Asked by Gasan 6 days ago

Last reply by Gasan 6 days ago

Using passkeys without storing passwords

Where possible I prefer to sign in using a passkey (stored on a USB key). I use a password manager for the rest, and have thus disabled password saving inside Firefox. H… (read more)

Where possible I prefer to sign in using a passkey (stored on a USB key). I use a password manager for the rest, and have thus disabled password saving inside Firefox.

However, when password saving is disabled, Firefox will not prompt for using a passkey when inside a login field, this works when I re-enable password saving, but that leads to other annoyances.

Is there a way to enable passkey the passkey option without also enabling the password saving?

Asked by mozilla677 3 weeks ago

Last reply by mozilla677 2 days ago

verify account

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account… (read more)

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account to be deleted. How am I supposed yo verify it? I have Two-step authentication, the Account recovery key, a Secondary email and I even singed in several devices.

Thanks in advance for the help.

Asked by Dani 1 week ago

Last reply by Dani 1 day ago

Only some videos play without audio, only in Firefox

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, ye… (read more)

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, yet the same videos play with audio when using edge as a comparison. Most (if not all) of these videos did play with audio in Firefox prior to this reinstall.

Firstly, I'm pretty sure this is not a windows sound mixer issue since many videos on the same page and tab play back with audio just fine in Firefox. The same goes for it not relating to the Firefox setting 'Speaker selection', under (burger) > settings > privacy & security > Permissions because videos of different formats (or using different players) on the same page play back audio fine. The tab is not muted. Again, some videos on the same browser tab play audio fine; some of a particular format or player only play the video, while missing the audio (and where Edge plays the same video with audio).

Another common and potentially relevant issue I've seen is that, this being a 'Windows 11 N" install, it was initially missing the settings > system > optional features > Media feature pack, but that is now something I've successfully added. I should add that windows did report problems when I initially tried to add the media feature pack but, after a very long delay, it eventually appeared to succeed when I ran a couple of DISM incantations that I think ended with - "dism /online /add-capability /capabilityname:Media.MediaFeaturePack~~~~0.0.1.0"

I have the 'Play DRM-controlled content' setting enabled.

Comparing the Firefox vs Edge video playback on this video test page - https://tools.woolyss.com/html5-audio-video-tester/ I get the following results (don't know how to get it formatted/aligned correctly, sorry) -

                           FF vid    FF audio    Edge vid    Edge audio
av1-opus-sita.webm          Works     Works       Works       Works
vp9-vorbis-spring.webm      Works     Works       Works       Works
vp8-vorbis-sintel.webm      Works     Works       Works       Works
avc-aac-nerdist-friends.mp4 Works     MISSING     Works       Works
avc-aac-big-buck-bunny.m4v  Works     MISSING     Works       Works
avc-mp3-sita.mov            Works     Works       Works       Works

And perhaps also relevant is that there's also a difference in the audio-only samples further down the table on the same page -

                   FF audio   Edge audio
audio-sample.mp3    Works      Works
audio-sample.weba   Works      Works
audio-sample.ogg    Works      Works
audio-sample.opus   Works      Works
audio-sample.flac   Works      Works
audio-sample.wav    Works      Works
audio-sample.m4a    FAILS      Works
ac192.mp3           Works      Works
spoonradio-hd.aac   FAILS      Works
audio.opus          Works      Works

Also, every 'v.redd.it' / reddit-video-player video plays the video fine but has no sound when using Firefox but plays both sound and video fine with Edge. Here's one for example - https://old.reddit.com/r/funny/comments/1i7y1nr/rock_paper_scissors/

I've seen lots of similar (but not identical) issues on Firefox video with no audio problems with suggestions a few things to try. In addition to what I've already mentioned above, I've tried the following without success -

- Restarting Windows - Restarting Firefox - Restarting Firefox with addons/extensions disabled - 'about:support' > Refresh Firefox - 'about:support' > Clear startup cache - (hamburger) > more tools > task manager > (click the little profile icon for the page playing the video) - I've checked the settings suggested here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#w_check-some-firefox-settings

I realise it may be possible to side-step this problem by flailing around with more drastic work-arounds like trying a clean re-install of Windows or a full uninstall and clean of Firefox, but that doesn't really help figure out the problem, which leaves the possibility it could easily happen again to me or others when it might be something that can be more properly fixed or guarded against in Firefox itself, so I hope someone can suggest what might be done to home in on identifying the cause of the problem and so learn whether a more precise fix can be employed.

Asked by Ernie_Gurney 2 weeks ago

Last reply by Ernie_Gurney 2 days ago

firefox crashing in troubleshoot mode and even after removing .mozilla

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied… (read more)

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied over my .mozilla folder since then FF has been crashing. so i opened it in troubleshoot mode and it still crashed. so i moved .mozilla over and let FF recreate it and its still crashing.

im not sure where to go from here.

here is the crash report. https://crash-stats.mozilla.org/report/index/dd1e4f07-c2e0-4372-be7f-e82820250128

Asked by keith stone 1 week ago

Last reply by keith stone 5 days ago

Download a tree from Ancestry to Family Tree

When Family Tree asks me to login to Ancestry, I do and it comes up with a blank page that says Ancestry user has been authenticated. It doesn't come up with my Ancestry… (read more)

When Family Tree asks me to login to Ancestry, I do and it comes up with a blank page that says Ancestry user has been authenticated. It doesn't come up with my Ancestry home page.

Asked by George 2 days ago

Last reply by George 2 days ago

cant find nordpass password manager - new pc worked on other pcs

cant find nordpass password manager - new pc worked on other pcs Is this because I installed your latest version, if it is can you provide a link to an older version of … (read more)

cant find nordpass password manager - new pc worked on other pcs

Is this because I installed your latest version, if it is can you provide a link to an older version of Firefox. This is a real hassle. I have always usd Firefox and hate to switch now.

Thanks in Advance

Asked by bobbee25 5 days ago

Last reply by bobbee25 4 days ago

TrueKey by McAfee

What is the issue with Firefox and the True key password storage app from McAfee? I use Firefox to get away from Microsoft and Google and have for decades. But now the … (read more)

What is the issue with Firefox and the True key password storage app from McAfee? I use Firefox to get away from Microsoft and Google and have for decades. But now the True Key app no longer works and Firefox states something about a violation of policy. I depend on bookmarks to go down the list and pay bills using the True Key app for logging me in. When will this issue be resolved?

Asked by joehenrywalker 1 month ago

Last reply by joehenrywalker 2 days ago

brak hasel

Dzień dobry, po zmianie urzadzenia (PC) pomimo tego ze na starym urzadzeniu zawsze byłem zalogowany do Firefoxa (synchronizacja byla automatyczna), to na nowym urządzeniu… (read more)

Dzień dobry, po zmianie urzadzenia (PC) pomimo tego ze na starym urzadzeniu zawsze byłem zalogowany do Firefoxa (synchronizacja byla automatyczna), to na nowym urządzeniu po zalogowaniu nie mam dostepu do wczesniej zapisanch zakladek oraz haseł. Prosze o pomoc, pozdrawim D.

Asked by daniel88 5 days ago

Last reply by daniel88 5 days ago

Frequent but erratic problems with access to Google services

A few weeks ago I started having occasional problems with access to sites protected by reCAPTCHA. I would get error messages about not being able to connect to reCAPTCHA.… (read more)

A few weeks ago I started having occasional problems with access to sites protected by reCAPTCHA. I would get error messages about not being able to connect to reCAPTCHA. Switch to Edge, no problem. This would change from day to day. Sometimes it all works, other times it doesn't, still. Then I started to notice that Google searches in Firefox would sometimes take a long time and eventually fail. Try it a few minutes later sometimes, no problem, instant results. Erratic. Never know when it's going to work and when it's not. Switch to Bing, good to go, always. Google Maps sometimes loads right away, other times it is very slow and may never completely load. Finally, I've noticed that some non-Google sites sometimes load slowly or stall out altogether, commonly with a "Waiting for www.googletagmanager.com" message at the bottom left. I haven't encountered any of these issues in Edge, though granted I seldom use it unless I'm having trouble with Firefox.

This weekend, I did a full computer rebuild, which involved a clean install of Firefox. I was hoping that something in Firefox had got corrupted in my old computer and that the rebuild would take care of it. But, no. Same as before. If this were a problem on Google's end, I'd expect a big howl. As it stands, I think it probably must be Firefox that's at fault.

Anyhow, before I try to submit a bug report, has anyone else experienced this? Better yet, does anyone know a cure?

Thanks.

Asked by michael739 3 weeks ago

Last reply by michael739 5 days ago