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  • Archived

Firefox master key error! A big issue!!

Hi there, I am using Firefox Desktop in Windows 10. I activated master key password for the browser. Suddenly, I noticed that the pop up appear in the browser after ope… (read more)

Hi there,

I am using Firefox Desktop in Windows 10. I activated master key password for the browser. Suddenly, I noticed that the pop up appear in the browser after open. If I close the pop-up or cancel it then it doesn't force me to type password. I easily can use the browser without using password. This is horrible!

please fix it

Asked by Jason 8 months ago

Last reply by TyDraniu 8 months ago

  • Archived

Email OTR vs SMS OTR problem

Hi. There is an online bank. After the each update of the Firefox Mozilla on Windows PC (once per month) the bank asks to verify the login via Email or SMS OTR (which is… (read more)

Hi.

There is an online bank. After the each update of the Firefox Mozilla on Windows PC (once per month) the bank asks to verify the login via Email or SMS OTR (which is normal).

During one year long when the first OTR code comes via Email, it's been always unrecognized by the bank (says: Wrong code). But the 2nd code or sms code mostly works fine.

Any idea?

Thanks

Asked by VARKAR 8 months ago

Last reply by markwarner22 8 months ago

  • Archived

Trojan through cache

Windows defender found this Trojan in the firefox cache, is this a normal cache? C:\Users\ryang\AppData\Local\Mozilla\Firefox\Profiles\0ktaacpg.default-release\cache2\ent… (read more)

Windows defender found this Trojan in the firefox cache, is this a normal cache? C:\Users\ryang\AppData\Local\Mozilla\Firefox\Profiles\0ktaacpg.default-release\cache2\entries\7D99C2ABD01ABFD6E814F5435F38F87CEBB5ECF4

file: C:\Users\ryang\AppData\Local\Mozilla\Firefox\Profiles\0ktaacpg.default-release\cache2\entries\7D99C2ABD01ABFD6E814F5435F38F87CEBB5ECF4->(ZStandard)

Trojan detected: Trojan:JS/Obfuse.HNAT!MTB

Asked by ryangarcia1567 8 months ago

Last reply by James 8 months ago

relay

possibly very stupid question - how do i not mask emails to addresses of people i want to know who i am? or does relay only apply to websites/newsletters etc and not ema… (read more)

possibly very stupid question - how do i not mask emails to addresses of people i want to know who i am? or does relay only apply to websites/newsletters etc and not emails to contacts in my inbox?

Asked by amandaetal2 2 months ago

Last reply by Paul 2 months ago

Scammer Security Breach

When I opened my computer this morning, it said Firefox crashed. Yesterday, I was scammed by a scammer claiming to be from Microsoft who had me do many things on my comp… (read more)

When I opened my computer this morning, it said Firefox crashed. Yesterday, I was scammed by a scammer claiming to be from Microsoft who had me do many things on my computer to remove a virus that wasn't there. Instead, I suspect he may have access to my information now. So this morning after it said that Firefox had crashed, I asked to open a new Firefox session and things seemed to be normal. Please double check to make sure there is nothing wrong with my Firefox account and let me know. Thank You!

Asked by d.cfast 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

  • Archived

windows defender detecta un troyano en una carpeta de firefox

buenas noches, estaba haciendo un analisis y el antivirus me ha detectado un "troyano" en una carpeta de firefox (adjunto captura) y no se que hacer, por si alguien sabe … (read more)

buenas noches, estaba haciendo un analisis y el antivirus me ha detectado un "troyano" en una carpeta de firefox (adjunto captura) y no se que hacer, por si alguien sabe si es un falso positivo o es que de verdad es un troyano

Asked by Víctor Manuel 11 months ago

Last reply by markwarner22 10 months ago

  • Archived

Update my Browser with seucre security

My browser later stop working telling me that they encounter an error it stop browsing but after restarting of the PC it started working. Please set and update my mozilla… (read more)

My browser later stop working telling me that they encounter an error it stop browsing but after restarting of the PC it started working. Please set and update my mozilla against such. It was talking about secure security. Please set it up for me.

Asked by Stephen Obi 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Permission to buy online using Rakuten

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Fi… (read more)

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Firefox to allow me to do what I want. I have no idea which version of Firefox I'm using. I'm assuming that its fairly recent.

Asked by velvul2 10 months ago

Last reply by Paul 10 months ago