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Windows PC corrupted and data loss

Using the latest version on my 5 y/o windows laptop (as of Sept 18th) and the laptop went totally black, the system could not be booted so I went to a PC repair shop. Tec… (read more)

Using the latest version on my 5 y/o windows laptop (as of Sept 18th) and the laptop went totally black, the system could not be booted so I went to a PC repair shop. Technician said its problem is that the SSD is too old and a new laptop is recommended.

I use Firefox since day 1 of that laptop and after a long time I forgot the password. Now I have my new PC and need data from my old Firefox account (not this one), including bookmarks, passwords and read lists.

What to do???

Asked by Westbrook Hatoge Carmichael 1 minute ago

Firefox crashes intermittently even in troubleshoot mode

Can you help me figure out why my Firefox browser keeps crashing? I've confirmed I have the latest version installed [105.0.2 (64-bit) - my About Mozilla Firefox says Fir… (read more)

Can you help me figure out why my Firefox browser keeps crashing?

I've confirmed I have the latest version installed [105.0.2 (64-bit) - my About Mozilla Firefox says Firefox is up to date]. It doesn't seem to crash upon starting, but it does frequently and intermittently while in use.

I have restarted in Troubleshooting Mode and still experience crashes.

Here are a few recent crash reports from today: bp-d2250ad1-20e7-4748-8172-a0cb60221005 bp-07712644-4d9a-4fb7-a01f-7eeb20221005 bp-ce3d7350-28c6-48bd-81f4-253b20221005

Thanks, Laura

Asked by ltuohy 29 minutes ago

Import Bookmarks.html (from Firefox) Does Not Work

I am trying to copy all bookmarks from one Windows 10 PC to another. Firefox 105 to Firefox 105. I created Bookmarks.html, confirmed it contained data, but the new PC'… (read more)

I am trying to copy all bookmarks from one Windows 10 PC to another. Firefox 105 to Firefox 105.

I created Bookmarks.html, confirmed it contained data, but the new PC's import does nothing. No messages. The HDD does grind away for several seconds, then returns to rest, as though it is processing, but no bookmarks appear.

I have tried moving the html file from network fileserver to C: where Firefox is installed, but no change in behavior.

Asked by J.C. 59 minutes ago

Firefox crashes sometimes after downloading a file

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the… (read more)

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the latest version of Firefox, Windows 10. I changed password, deleted cookies, did full virus scan, but the problem still persists. Is this an issue of the new version of Firefox and will be fixed with the new update of Firefox ? This is happening only with Firefox and not with other browsers.

Asked by eladopoulos 5 months ago

Last reply by almoreno50 1 hour ago

Can no longer play media with Firefox ESR 102.x

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox. No video will play in youtube, for instance… (read more)

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox.

No video will play in youtube, for instance (it just loads endlessly as if it would start, but it doesn't).

Can't use radio websites either. Anything with a "play" button (video or sound) does nothing.

This has been tested with a clean profile, a clean install, after allowing autoplay in the settings.

Is there any info on what exactly changed between ESR 91 and 102 that might explain this ? There has been no system change, If I reinstall 91 instead it works again as usual.

No issues anywhere else on the endpoints (Edge, Windows), this is on Windows 10 if it makes any difference.

Tanks for any help on this.

Asked by OdeonFF 2 weeks ago

Last reply by OdeonFF 1 hour ago

  • Solved

Browser no longer allows me to log into my ISP's website

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved c… (read more)

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved correctly, but when i try to log in the sit it says they are incorrect, which they are not.

At first I thought the issue was with my ISP's website, so I was on the phone to them and together we tried crhome and edge and the log ins worked just fine, but not with the Firefox browser.

So sadly either something you changed in that update seems to be messing with the log in on this site and possibly others or possibly one of the add ons I use with it together with the browser is now causing an issue and is interferring I wouldn't have the first clue.

Asked by Mark397 4 days ago

Answered by Mark397 2 hours ago

Folder titled "Other Bookmarks"

Wednesday, October 05, 2022 Dear Mozilla Firefox "Help" and "Assistance" department: I need your help and assistance with the following described items listed below i… (read more)

Wednesday, October 05, 2022 Dear Mozilla Firefox "Help" and "Assistance" department: I need your help and assistance with the following described items listed below in what is titled "SECOND ITEM". The "FIRST ITEM" listed below has to do with an improvement Mozilla Firefox should implement based on what I had to go through to this point of being able to type what I have typed here and below.

FIRST ITEM: This is NOT related to the subject matter I am seeking assistance with. Just an improvement Mozilla Firefox should seriously consider. Upon seeking help Mozilla asks one to enter ones "email", which I assumed meant "email address". Since it has been years since I set up the Mozilla Firefox account I have, I was not sure which email address I had originally inputted into my Mozilla Firefox account information. I therefore typed one of my email address's. Next a new page appeared that asked me to enter my "Passcode" or "Password". I do not recall which word was printed. Upon entering my Mozilla Firefox account Password or Passcode that I had stored away, the page then asked questions like my age etc., indicating to myself that it was wanting to set up a new Mozilla Firefox account. Which I was not wanting to do. I was trying instead to enter my existing Mozilla Firefox account so that I could proceed and get assistance from Mozilla Firefox for the items I needed help with. Thinking that maybe the reason questions relating to setting up a "new" Mozilla Firefox account, was due to the Mozilla Firefox computer "Account" system was NOT recognizing my Mozilla Firefox email address that I had entered, even though it did NOT state that it did not recognize my Mozilla Firefox email address, I changed the email address to another email address that I have, thinking it may be the email address that my Mozilla Firefox account is registered under. Upon doing so and then entering either my password or passcode (whichever term Mozilla Firefox had printed), the Mozilla page then allowed me to enter my Mozilla Firefox account so that I could proceed to this Mozilla help/assistance section.

The improvement from all that I have described above that Mozilla Firefox should implement is, that the "Sign-In" screen or page one types ones Mozilla Firefox "email" on ("email" being the word Mozilla Firefox has it printed on that page), or as I and others correctly term "email address", that should Mozilla Firefox NOT recognize that "email" or email address as being what is registered with Mozilla Firefox, that Mozilla Firefox then display a red colored printed notice stating words or a phase such as: "The email (or email address) you entered is not recognized. Please try again." Or: "The email (or email address) you entered is not correct. Please try again." This way the Mozilla Firefox account holder who has multiple email addresses can then try inputting a different email address they have.

Mozilla Firefox should NOT upon the "email" or "email address" not being the correct "email" or "email address" Mozilla Firefox has on file, then act like we are setting up a "new" Mozilla Firefox account by asking us questions that are for "new" users who do not have an existing Mozilla Firefox account.

As a matter of fact, Mozilla Firefox to prevent this from occurring again, can simply have the Mozilla "user" seeking more individual help/assistance for something not covered in the listed topics Mozilla has, select from two listed titles such as: 1.) Press here if you are an existing Mozilla account customer. 2.) Press here if you are a Mozilla user wishing to set up a "new" Mozilla account. The Mozilla "user" or "existing" customer then selects which one applies to them, and is taken to the correct screen of Mozilla questions for either "existing" Mozilla account customers, or "users" of Mozilla wishing to set up a "new" Mozilla account.

SECOND ITEM: Now as to why I was seeking Mozilla's assistance. I wanted to look up a previous bookmarked item that I had stored in Mozilla's designated "Bookmark" storage area, as I have done hundreds of times previously. Which one accesses by placing one's cursor arrow over the star shaped symbol located in the top address bar, over to the right side of that address bar, and then "clicking" it, that then drops down a list of previously bookmarked items one has stored.

This time upon the list of previously bookmarked items being displayed, I noticed at the bottom of the first page of listed stored bookmarks shown on my screen, a folder titled "Other Bookmarks". Wondering what bookmarks were contained inside of that "Other Bookmarks" folder, I opened it. As I did NOT at that time recall ever seeing before a folder titled "Other Bookmarks". And I do not recall Mozilla displaying each time I want to bookmark something, a list of "areas" or "folders" that I can select from to store that newly created "bookmark" into. Meaning, my NEVER having previously seen anything but the star shaped symbol on the right side of the top web address bar that Mozilla uses to indicate the word and option "Bookmark". A star shaped symbol that upon placing one's cursor arrow on top of it, one then see the printed words and characters "Bookmark this page (Ctrl+D)".

Upon opening that folder titled "Other Bookmarks", a list of bookmarked items appeared. I went to the bottom of that list and selected the down facing arrow to scroll down the rest of the list of bookmarked items. Well this went on and on and on, leaving me frustrated. As I did not know if the "top" or beginning of that list of bookmarks was the most "recent" or "oldest" bookmark. As no title was listed at the "top" or beginning of that list of bookmarks that would indicate one is looking at the most recently added bookmark, or the oldest added bookmark. And what was just as frustrating was that NO "date" was listed in the displayed title or description of each bookmark, or next to the displayed title or description for each bookmark listed. Leaving me not knowing where the list of bookmarks began or ended. Or being able to figure it out due to no date being listed with each bookmark title or description.

I then exited from that folder titled "Other Bookmarks", only to find that later on I could NOT find that folder again that was titled "Other Bookmarks", anywhere else in the different areas Mozilla Firefox lists options one can select from, as well as the option titled "Bookmarks". Or the star shaped symbol that Mozilla uses for the word "Bookmarks".

Therefore with the explanation listed above, which I believe is pretty thorough, please inform me as well as educate me, as to what was or is going on. As well as answer the following questions.

NOTE: Please Please answer the following questions in the same order as listed below. This way I can follow along with each answer you supply me, which question it goes to as listed below. Please answer each question even if you think it is a repeat of a previous question. As I have my reasons for stating each question the way I have. As each question is a different question, even if you in reading it initially think it is a duplicate question that I have typed a different way. Each question worded the way I have, will allow me hopefully with your explanations and answers to fully understand what is going on, or has gone on, or is the reason why a certain item happens or exists, or does not happen or exist. Thank you for your assistance with this.

1.) How did that Mozilla Firefox folder titled "Other Bookmarks" come into existence, with me only now seeing it for what I

     recall as being the first time?    

2.) Why is the Mozilla Firefox folder titled "Other Bookmarks" not displayed all the time upon opening up the Mozilla Firefox

      browser?  

3.) What causes the Mozilla Firefox folder titled "Other Bookmarks" to appear or be displayed?

      Meaning, is it some internal Mozilla Firefox operation?  Or is it something that I "clicked" or selected that causes that 
      Mozilla Firefox folder titled "Other Bookmarks" to appear or be displayed?  

4.) How in the world did all the bookmarks get placed into, and stored into, that Mozilla Firefox folder titled

      "Other Bookmarks", when I do NOT recall ever seeing, let alone selecting, a folder titled "Other Bookmarks", or any other 
      titled folder for that matter, to place and store an item I just bookmarked into?  

5.) Is the Mozilla Firefox folder titled "Other Bookmarks" a Mozilla Firefox "archive" folder of bookmarks that ones bookmarks

     are transferred into (should an Mozilla Firefox "archive" bookmark folder even exist), when the "main" Mozilla Firebox 
     bookmarks storage area is full, that would normally have a newly created bookmark be placed into, and stored inside of?  

6.) How, if it is even possible, can I place or transfer or arraign through some Mozilla Firefox instruction should such exist, for

      ALL the bookmarks I have created, to be placed into, and stored into, one central Mozilla Firefox "Bookmark" storage 
      area, and or, folder such as the one Mozilla Firefox titles "Other Bookmarks"?  

7.) Is there a limit in the amount, and or, quantity, of bookmarks that Mozilla Firefox will allow one to create and store within

     the Mozilla Firefox "Bookmarks" option?  
     I ask this question as I have NEVER seen Mozilla Firefox list any numerical number of either the "K" for kilobytes, or "MB" 
     for Megabytes "used" for the bookmarks one has created, listed at the top or bottom of the list of stored "Bookmarks", 
     indicating the total amount of data that has been used so far to store bookmarks in Mozilla Firefox.  
     Along with a notice like:  "Total of 123 Kilobytes Bookmark storage still available".  
     Or:  "Total of 12 Megabytes Bookmark storage still available.  
     Leaving one thinking there is no limit to the amount of bookmarks one can create and store with Mozilla Firefox.  

8.) Does Mozilla Firefox even have a warning or notice that it displays that states one has reached the total capacity limit of

     bookmarks Mozilla Firefox will allow to be created and stored?  
     I ask this question as I have NEVER seen any notice or warning of any type from Mozilla Firefox that would let one know 
     that one has reached the total capacity limit of bookmarks Mozilla Firefox will allow to be stored.  And that one needs to 
     erase or delete or transfer existing stored bookmarks before Mozilla Firefox can store any "new" bookmark one wants to 
     create and store.  

In closing, since I have never used this Mozilla "help" or "assistance" feature before, I do not know if your explanations and answers to the questions I have listed above are going to be sent to the email address that is listed with my Mozilla account, or if your explanations and answers are going to be posted to some Mozilla "Public" site, or Mozilla "Chat" site, or whatever Mozilla terms such.

Therefore PLEASE if at all possible, email your explanations and answers to the email address I have listed with my Mozilla account that I imputed at the beginning of all of this in order to be able to proceed with this letter of comments and questions I need your assistance with. I ask your assistance with this request, as the email address I have listed in my Mozilla account has both my first and last name as part of its email address, and I do NOT want for reasons of "spam" and "hacking" and my privacy, my first and last name made known, shown, displayed, on any Mozilla "Public" site, or Mozilla "Chat" site, or any Mozilla "Non-Private" site or any other Mozilla site that exists. Thank you for your assistance with this.

Please email to the email address I have listed in my Mozilla account where and how I will be able to access and read your explanations and answers to the items I have listed above, if you in fact cannot include with the email you send to myself, the requested explanations and answers to items I have listed above.

This concludes this request for "help" and "assistance". Thank you in advance for your time and assistance with the above listed items. John Wilson Mozilla account email address: johnwilson2007@yahoo.com

Asked by peachymango 3 hours ago

Firefox on WIndows 10, both in a desktop and a laptop.

In recent weeks, on both machines, Firefox occasionally disappears, about half a dozen times in total, and when I restart Firefox the window I had been using doesn't come… (read more)

In recent weeks, on both machines, Firefox occasionally disappears, about half a dozen times in total, and when I restart Firefox the window I had been using doesn't come back. The History tab has no trace of the lost window, nor of any of the tabs it had contained. It takes me a long time to try to "reconstruct" the lost window and tabs from memory, and I'm only ever partially successful. So these incidents are extremely annoying.

I use Avast software to protect my computers, and I tried to blame Avast for the above happening, but they denied being responsible. I allowed them to remote access my desktop PC, and they said that they could detect nothing wrong.

The problem has happened again this morning on my desktop PC, hence this report.

The two computers are not linked in any way other than accessing the internet via the same cable out of the house, so I don't think that some kind of "cross-infection" could have caused Firefox on both to become unreliable. Of course, both machines automatically update their versions of Firefox and Windows 10.

Asked by Lloyd Walters 3 hours ago

Certificate Exceptions are stored permanently without information to the user

Dear support team, at one of our own web pages the encryption certificate was outdated, so I get the message Warning: potential safety risk detected. More information... … (read more)

Dear support team,

at one of our own web pages the encryption certificate was outdated, so I get the message Warning: potential safety risk detected.

More information... => I select Advanced

Error code: SEC_ERROR_UNKNOWN_ISSUER

I select Accept Risk and continue


It's ok, that the certificate is accepted temporarily and the web page is loaded.

It's not ok, that a permanent Certificate Exception is added without any information to the user. I know, that in former versions it was possible to select, whether this exception shall be permanent or temporarily. Could you pls. add this selection?

I'm using Firefox 105.0.1, german version (I translated the messages above, so possibly the wording is a bit different in english)

Asked by dominik.schwarz 3 hours ago

120Hz not supported?

Hi there! I'm curious about what happened to the 120Hz (and above) support? Disabling addons don't seem to change anything, Edge works without a problem on the UFO test e… (read more)

Hi there!

I'm curious about what happened to the 120Hz (and above) support? Disabling addons don't seem to change anything, Edge works without a problem on the UFO test etc. but firefox seems completely broken on 105.0.1 (64-bit) for now.

Anybody else with the same experience?

Asked by Marcus 1 day ago

Last reply by Marcus 4 hours ago

Windows 10: Alt-tabbing sometimes causes Firefox to freeze momentarily

As far as I can tell, this has something to do with Firefox aggressively offloading stuff from memory to storage. When I alt-tab at times, Firefox completely freezes. Eve… (read more)

As far as I can tell, this has something to do with Firefox aggressively offloading stuff from memory to storage. When I alt-tab at times, Firefox completely freezes. Every Firefox window hangs on a single image and I am unable to interact with anything for a few seconds. During these seconds, I can see the memory % in the Windows Task Manager slowly climbing until Firefox unfreezes itself, so it seems to be loading stuff back into memory. For example, it'll climb from 55% to 70%, taking its sweet sweet time. I also see some disk usage with 'System' during this time.

This behavior occurs even when I'm active on the browser and at 50% memory. It seems to occur more often once I hit the 60% memory mark.

I'm almost certain that this is a Firefox-specific issue, because I can interact with any other program during this period. It is only Firefox that stops dead in its track.

Is there a way to make this behavior less aggressive? I'd rather not have my alt-tabs freeze every few minutes.

Asked by Arcotash 5 hours ago

Last reply by Arcotash 5 hours ago

Embedded link error. How to correct?

Hello. I have an online bookstore that links through Amazon in order to allow my visitors to purchase my books. With my latest book entry (not the dozen others from the … (read more)

Hello. I have an online bookstore that links through Amazon in order to allow my visitors to purchase my books. With my latest book entry (not the dozen others from the past) I am suddenly gettting this error message (SEE ATTACHED FILE) below about embedded links. Is there a way I can get a workaround? I am also sending this request to my hosting site (Squarespace) to see if they have a workaround. The odd part is my other dozen books, which were linked many years ago, do not display this error when their embedded link is clicked.

Asked by happytigers 23 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Firefox crashes repeatedly even in Troubleshoot mode

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I g… (read more)

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I generally have 4 or 5 tabs open, not a ton. Running Windows 10 Pro version 21H2. Not sure why I'm including crash id in a community support group, but you said to do so...

b1c0c1af-7c94-448f-97dd-d40b79ff4731

Asked by adalgisa_b 9 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

Firefox pink visual display errors and bugs (Flickering and others)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was … (read more)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was going to bed I noticed one of my tabs in firefox was flickering pink and what not, And I kinda thought it was a bug and closed itt off then closed firefox off and went to bed, Cue today same thing happened expect the effect was much more bigger, The screen was flickering alot with pink, Some display errors, And I am noticing pink lines that are still there ontop of my tabs and browser entirely, The other windows are not affected by it, Something is off, The screen was flickering in a way like I can see my desktop entirely along with the browser page and so on

I actually do not know the reason but I do feel like its firefox related, Yes I disabeled hardware acceleration and so far I still see the pink lines, Yet nothing is happening aside from the pink lines and I still don't trust it

I don't know what to do need help, Thank you very much

Asked by Seahorsielol 1 day ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

My website loads slow on the mozilla firefox

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Tha… (read more)

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Thanks

Asked by resi4u1 23 hours ago

Last reply by jonzn4SUSE 10 hours ago

How to delete these notifications that appear when screenshots are taken

Hello, I want to permanently remove these notifications by whatever means necessary. This is the same issue that was[[ previously discussed here.|https://support.mozill… (read more)

Hello,

I want to permanently remove these notifications by whatever means necessary.

This is the same issue that was[[ previously discussed here.|https://support.mozilla.org/no/questions/1237229]] previously discussed here. However, the chosen solution is only a temporary workaround, I am only interested in a permanent fix. I have dom.webnotifications.enabled set to false yet these notifications still appear. Is it possible to disable them using a policies.json file?

Asked by gsrgtrdg4565653 1 week ago

Last reply by cor-el 10 hours ago