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Bookmark dropdown submenus won't open

Version: 78.15.0esr (64-bit) The bookmark dropdown submenus won't open any more. I can click Bookmarks>next random menu>next menu and it won't show the bookmarks. T… (read more)

Version: 78.15.0esr (64-bit)

The bookmark dropdown submenus won't open any more. I can click Bookmarks>next random menu>next menu and it won't show the bookmarks. To be clear, I am going to a folder bookmark and then a sub-folder bookmark which won't show what is inside this sub-folder.

Any idea why this is happening?

TIA

Asked by drewwilliamson86 2 months ago

Last reply by cor-el 2 months ago

Firefox version 10.9.5 cannot be restored

I had to restart my MACOS10.12 and tried to restore Firefox but could not due to new version (91.8) which is unavailable on my MAC. I restored 78.5, however all of my bo… (read more)

I had to restart my MACOS10.12 and tried to restore Firefox but could not due to new version (91.8) which is unavailable on my MAC. I restored 78.5, however all of my bookmarks have been lost. Can you let me know how I can restore them?

Asked by lindawilliams717 4 months ago

Last reply by cor-el 4 months ago

logging in to my account

I have 3 emails and it wont allow me to log in to my main one because it doesent recognise my password They have emailed a number to the email that works but i find it d… (read more)

I have 3 emails and it wont allow me to log in to my main one because it doesent recognise my password

They have emailed a number to the email that works but i find it difficult to get back to enable me to put the number in

Asked by majoyce 4 months ago

Last reply by Dropa 4 months ago

Updates

Hello, I am trying to update Firefox on my mac, despite following instructions, not able to, Cannot see all the areas to click Menu - yes Help - yes About Firefox - no Th… (read more)

Hello, I am trying to update Firefox on my mac, despite following instructions, not able to, Cannot see all the areas to click

Menu - yes Help - yes About Firefox - no

Thank you Andrea

Asked by anickles 4 months ago

Last reply by James 4 months ago

  • Archived

Cant Play AmazonPrime videos in Firefox on my mac desktop?

Cant Play AmazonPrime videos on my mac desktop (its an admittedly old desktop, cant afford a new one just yet. using Firefox 78.15.0esr (64-bit). Today, when i tried to … (read more)

Cant Play AmazonPrime videos on my mac desktop (its an admittedly old desktop, cant afford a new one just yet. using Firefox 78.15.0esr (64-bit).

Today, when i tried to watch a videos on Amazon Prime, im getting messages that say "WidevineCdm plugin has crashed" when i try to play.

Is it due to discontinued Flash? Are there any solutions??

thanks in advance!

Asked by DB 7 months ago

Last reply by cor-el 7 months ago

  • Archived

PTE english test website

Hi Firefox Support Team, Hoping you guys are doing well. Recently, I am in Shanghai and I want to do some exam preparation on PTE english webiste. I used this same websi… (read more)

Hi Firefox Support Team,

Hoping you guys are doing well.

Recently, I am in Shanghai and I want to do some exam preparation on PTE english webiste. I used this same website 3 wks ago which was completely fine. I am quite concern about why recent can not use it, can you please help me to solve this issue, thank you very much!


Sarah Huang

Asked by sahuangwesh 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Denied access to sites via links or browser

Within the last 10 days my wife's computer has been denied access to a number of sites via the Firefox browser and she receives the Insecure Connection message. She uses … (read more)

Within the last 10 days my wife's computer has been denied access to a number of sites via the Firefox browser and she receives the Insecure Connection message. She uses the work around using the Advanced path button. We are confused why without any changes to her machine this is happening. She is on an iMAC using OS version 10.7.5 and Firefox 48.0.2 and accesses the internet through an internal network, she has Airport installed and is connected to my iMAC which has OS 10.9.5 and Firefox 78.13, and has never had any difficulties accessing sites or with Firefox. We're aware that our OS versions are outdated but all our applications work well and so we see no need to update. We'd appreciate any suggestions and thank you for your help. Frank B in Washington state.

Asked by arcatared 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

spell checker does not work

Tried ticking the box in preferences Tried the about:config changed it to 2 and it is still not working on my new macbook pro version 10.15.7 macOS Catalina … (read more)

Tried ticking the box in preferences

Tried the about:config

changed it to 2 and it is still not working on my new macbook pro

version 10.15.7

macOS Catalina

Asked by amanda.souter6 10 months ago

Last reply by cor-el 10 months ago

  • Archived

WidevineCdm crash

Hi I recently updated to 78.10.0 vers and now when I try to play Netflix I get the WidevineCdm crash message and Netflix won't play I have refreshed Firefox and restarted… (read more)

Hi

I recently updated to 78.10.0 vers and now when I try to play Netflix I get the WidevineCdm crash message and Netflix won't play

I have refreshed Firefox and restarted my Mac several times and disabled the Adobe Shockwave player.

Nothing works.

Can you please help me?

Asked by stefan.bagg 1 year ago

Last reply by cor-el 11 months ago

  • Archived

Viewing video with/without widevine for macOS

Recently, I've been unable to view paid for video, for example on Netflix. I get the following error message: The WidevineCdm Plugin has crashed. FATAL Clpp-Error [Catego… (read more)

Recently, I've been unable to view paid for video, for example on Netflix. I get the following error message:

The WidevineCdm Plugin has crashed. FATAL Clpp-Error [Category 6 - Code 6002]: {"browserError":""}

I'm using a macOS 10.95 and, says Firefox,:

"Note: The current version of Google Widevine is no longer compatible with older macOS versions such as OS X 10.9 and 10.10. Only macOS versions 10.11 and above are supported."

So my question, since it seems my mac is no longer compatible with Widevine, is whether there a way for me to watch video on Firefox? Perhaps with another plugin? Or no plugin? Perhaps this is an issue to take up with Widevine?

Thanks in advance.

Asked by ssaarrraahh 1 year ago

Last reply by cor-el 1 year ago

  • Archived

WideVineCdm plugin is crashing

WidevineCdm plugin is crashing when I try to play videos on Netflix, Hulu, and Peacock. In the browser, Firefox 78.10.0esr on my Mac 10.9. A yellow strip at the top expla… (read more)

WidevineCdm plugin is crashing when I try to play videos on Netflix, Hulu, and Peacock. In the browser, Firefox 78.10.0esr on my Mac 10.9. A yellow strip at the top explains that the plugin crashed and asks me to send a report, which I do and asks me to restart the browser, which I do. Nothing works. I tried "safe mode." I tried clearing caches and what not. I think the browser was just updated today. I am totally unable to play videos on those web pages previous mentioned. I am able to watch youtube, however.

Asked by orangeupurple 1 year ago

Last reply by cor-el 1 year ago

  • Archived

widevinecdm error on mozilla firefox

Hi Everyone, I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why. I'm run… (read more)

Hi Everyone,

I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why.

I'm running mozilla firefox version 78.10.0esr (64-bit) on a macbook pro running OS X version 10.9.5

Anyone have any fixes?

Asked by ericsmayes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

WidevineCDM stopped working - how to fix?

I have been having issues with some streaming sites e.g. Netflix, which give me a message at top of the browser that WidevineCDM has crashed (see attached img). Not sure … (read more)

I have been having issues with some streaming sites e.g. Netflix, which give me a message at top of the browser that WidevineCDM has crashed (see attached img). Not sure what's going on, as my googling hasn't found anything helpful about how to deal with this. Help would be appreciated!

Asked by timster.mcchi 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

Crash on a plugin won't let me submit crash report

I have a plugin that says its crashed it's the WidevineCdm plugin. I have tried submitting a crash report but it won't let me. I tried resetting the browser, re-downloadi… (read more)

I have a plugin that says its crashed it's the WidevineCdm plugin. I have tried submitting a crash report but it won't let me. I tried resetting the browser, re-downloading the browser nothing seems to help. What do I do?

Asked by elise33227 1 year ago

Last reply by cor-el 1 year ago