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I can't use my bank's internet banking website. I can log in but not access services

I can log in to my bank's internet banking website, but not access any of the services. I can't even properly log out again. Whenever I try to view my account from the "a… (read more)

I can log in to my bank's internet banking website, but not access any of the services. I can't even properly log out again.

Whenever I try to view my account from the "account overview"/homepage I am getting the message

"Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit."

This happens AFTER I log in to my account, when I try to look at my account balance or make a payment - or even when I try to log out. Interestingly it does not happen if I want to check something that requires a new tab to be opened. That works ok.

All other sites I use are working correctly.

My bank says it is most like an incompatibility with the latest version of Firefox - and can only offer the option to uninstall and reinstall Firefox or use another browser. (I have a back-up browser which does function properly.) I am running Firefox 75.0 on Windows 7 Professional - I have some work programs that don't work with more recent Windows versions. The last time I was able to use my internet banking through Firefox was 7th April.

Asked by lionladysf 2 months ago

Last reply by lionladysf 2 months ago