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Sync not working due to a downed server

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see : Sync.Resource WARN GET request to https://sync-788-us-west-2.s… (read more)

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

Asked by cfouche3005 23 hours ago

Last reply by jonzn4SUSE 1 hour ago

Linux save dialog limitations

I've just tried to save something from firefox on linux(Manjaro KDE) and was baffled that there doesn't seem to be a way to manually enter the path and navigate to it in … (read more)

I've just tried to save something from firefox on linux(Manjaro KDE) and was baffled that there doesn't seem to be a way to manually enter the path and navigate to it in the save dialog. In addition to that, there are many locations missing and I can't seem to find a way to add new custom or favorites ones either.

All that combined means it was impossible to save my file directly to a network location, which is something I very often need to do. It just seems insane for such a basic feature to be missing and I've found a 4 years old thread about it meaning nothing has been done to fix this since? https://support.mozilla.org/en-US/questions/1279125

The only way I can see would be to mount the network path(not a good solution for one offs) and navigate to it(a symlink can make it closer to one of the existing shortcut but still annoyingly require more clicks) every time but that's very tedious since most of my saving is on a specific server drive.

Asked by SamKook 1 day ago

Last reply by jonzn4SUSE 17 hours ago

Update from tar.bz2 files extracted

Ark extracted Version 119 files into /home/Downloads/Firefox/Firefox. I tried ./update from the BASH command line, but didn't know which argument(s) to add to that comman… (read more)

Ark extracted Version 119 files into /home/Downloads/Firefox/Firefox. I tried ./update from the BASH command line, but didn't know which argument(s) to add to that command. I'm hoping to update Firefox 78.14 ESR to a recent version, whether ESR or not. Thanks for your help.

Asked by lee.hinkleman 3 days ago

Last reply by jonzn4SUSE 1 day ago

Is ff123 unstable?

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignore… (read more)

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignored now. No thumb drive or alternate device recognized. Laptop has Linux Mint 64 but.

Asked by cmdr.ronald 3 days ago

Last reply by jonzn4SUSE 2 days ago

Synced Tabs - no longer works

Dear Mozilla Support, [please forgive my poor English - FRENCH is my mother tongue] CONTEXT - I use a Linux (Peppermint) Live DVD to surf the Web, always on the same lap… (read more)

Dear Mozilla Support, [please forgive my poor English - FRENCH is my mother tongue]

CONTEXT - I use a Linux (Peppermint) Live DVD to surf the Web, always on the same laptop. I do NOT use any hard disk inside that laptop, just the Live DVD spinned by a DVD player. Only the RAM stores data => fresh new distro for every session - years ago, I created a Firefox account, and the Sync worked perfectly, and allowed me to back up my Bookmarks AND my Opened Tabs (they are stored in Mozzila's cloud, and after each sign in and a sync, they reappear in the left panel). Regarding the Synced Tabs, the left panel used to store all the previous Live DVD sessions (generally with the device's name: peppermint's Linux... (IIRC). - i do NOT use several devices, and do NOT wish to sync date acreoss them. I use Sync to get my Bookmarks and Opened Tabs synced across successive Firefox sessions, day after day. I worked perfectly well.

PROBLEM Since a few weeks, I noted that despite login and sync, on the left panel - Synced Tabs are now empty: no tabs synced at all => so I cannot seamlessly find back my opened tabs from one session to another (if I switch off my laptop, then later restart a new Live DVD session) - see screenshot = https://imgur.com/LO6jWLYl.png - Bookmarks are nevertheless still perfectly synced (see screenshot = https://i.imgur.com/Td0nbY2.png)


Many thanks for you help. Kind regards from Europe.

Asked by olivertwist31416 5 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

''We are having trouble restoring your last browsing session"

On bootup firefox opens a single window which says the following: Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsi… (read more)

On bootup firefox opens a single window which says the following:

Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsing session. Select Restore Session to try again.

The restore function succeeds in restoring 6 windows from the prior session, but this notice keeps appearing on every bootup.

Here are a few relevant details from about: config

  • browser.sessionstore.max_resumed_crashes (is set to 1)
  • browser.sessionstore.resume_from_crash (is set to true)
  • No 3rd party third party cleaning software
  • Two extensions, tab stash and tree tabs
  • There are no entries in about:crash for this event

Have been using Firefox from 2004 with 5-10 open windows which appear on bootup as they existed from the prior session. This is the first occurance of this error. Appreciate your support. Here are a few system details:

1.) 28gb ram 2.) Linux ~ LMDE 5 (Elsie) 3.) Firefox ESR 115.8 (oesr) 64 bit.

Asked by josborne1 6 days ago

Last reply by jonzn4SUSE 4 days ago

session restore not working reliably

FF version Extended Support 115.70esr (64bit) I have set /General/Startup/"Open previous windows and tab" - FF does not restore. It worked as expect before I upgraded ops… (read more)

FF version Extended Support 115.70esr (64bit) I have set /General/Startup/"Open previous windows and tab" - FF does not restore. It worked as expect before I upgraded opsys (Opensuse15.4 to Opensuse15.5).

Please note: I AM NOT TRYING TO RECOVER FROM BEFORE THE UPGRADE! I am trying to get FF working normally (for me) with my usage and history SINCE the upgrade.

After reading https://support.mozilla.org/mk/questions/1407888 I believe I have tried everything there. FF sometimes restores one single historic tab, sometimes it comes with with one single tab opened to my default page.

1) "sessionstore.jsonlz4" did not exist in the main profile dir. (It does not because I followed instructions in the link above to copy it there and try again).

2) I do have a session file, found in sessionstore-backups dir , displayed with this recommended online converter/translater "https://www.jeffersonscher.com/res/scrounger.html"; it shows the expected windows and tabs.

3) Starting after copying the "sess...jsoniz4" file into the main profile dir, I get one window with one tab displayed; I had about 4-5 windows and 15-20 tabs open when I last closed FF, although when doing research, I often have a 10-dozen windows with 100+ tabs.

4) The History menu does not show a "Restore..." option at all. In the window that did open with a historic tab, the History/RecentlyClosedTabs contains a list of plausible sites, about 10, which may be correct for that window. But there were certainly many that were actually open at the time I shut down FF and the window has only opened one.

Thank you for any help here. Rufus

Asked by rlaggren 1 week ago

Last reply by cor-el 5 days ago

SOCKS5 authentication

Today I tried using a Socks5 proxy that requires user and password. It seems that this is still unsupported as already concluded in https://support.mozilla.org/en-US/ques… (read more)

Today I tried using a Socks5 proxy that requires user and password. It seems that this is still unsupported as already concluded in https://support.mozilla.org/en-US/questions/1237174 and https://bugzilla.mozilla.org/show_bug.cgi?id=122752

Any news on this?

Kind regards,

aanno

PS: I _was_ able to use the very same proxy with curl with

curl --proxy-user user1:pass1 --socks5 "http://localhost:1080" https://www.google.de

Asked by aanno 1 week ago

Last reply by TyDraniu 6 days ago

Firefox won't start after updating. How to restore the previous version without losing profile data?

Firefox won't start after updating to version 123.0 on Ubuntu OS. At the same time, no errors will appear, and there is also no specific crash report that would help und… (read more)

Firefox won't start after updating to version 123.0 on Ubuntu OS.

At the same time, no errors will appear, and there is also no specific crash report that would help understand the reason.

How to restore the previous version without losing profile data?

Asked by MarkR 1 week ago

Last reply by zeroknight 1 week ago

Porting Firefox

Tomorrow I will help a friend update their unsupported Linux OS to the most current version of the OS. The present version of Firefox is 88. Firefox could not update I a… (read more)

Tomorrow I will help a friend update their unsupported Linux OS to the most current version of the OS. The present version of Firefox is 88. Firefox could not update I assume because of the age of the OS.

My concern is porting everything correctly from the old to the new version of Firefox. If I setup sync, will it restore his passwords and add-ons in addition to his bookmarks?

If not is there a good way to do it?

Asked by Guy 1 week ago

Last reply by James 1 week ago

Intermittent Master Password Recognition Issue with External Keyboard on Firefox for Ubuntu

Hello, I've encountered a recurring issue with Firefox on Ubuntu where my master password is sporadically not recognized when typed using my external wireless keyboard. … (read more)

Hello,

I've encountered a recurring issue with Firefox on Ubuntu where my master password is sporadically not recognized when typed using my external wireless keyboard. This problem does not occur consistently but is particularly frustrating when it does, as it forces me to switch to my laptop's keyboard for input. I'm certain the password is entered correctly; after multiple careful attempts (3-5 times), the issue persists, leading to unnecessary stress and inconvenience.

    • Environment:**

- **Operating System:** Latest version of Ubuntu - **Hardware:** Dell Latitude laptop with a Contour external wireless keyboard, connected through a Dell docking station. This setup is shared with another laptop (HP) via the docking station.

    • Observations:**

- The issue seems to occur sporadically and is not reproducible on demand, adding to the frustration. - It has happened notably on the first login attempt after the computer's first boot of the day. - On one occasion, the problem led me to change my master password under the mistaken belief it had been compromised.

    • Impact:**

This intermittent recognition issue disrupts my workflow and significantly affects my user experience with Firefox. The necessity to switch input methods and the initial misinterpretation of the problem as a security concern are particularly concerning.

I hope this detailed feedback assists in identifying and resolving the issue. Thank you for your attention to this matter Firefox.

Sincerely, Daniel

Asked by Daniel 1 week ago

Last reply by cor-el 1 week ago

Scrolling is jittery in Firfox, but not other browsers

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command. When I do th… (read more)

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command.

When I do this is Chromium, it's like I'm moving the website with my fingers. Similar to how it would be on a touch screen. In other browsers, the scrolling is not discrete, but continuous.

I love firefox, but this is driving me mad when I'm browsing. Is there any fix for this?

Asked by L M 1 week ago

Last reply by TyDraniu 1 week ago

Two versions of Firefox on same PC

Hello Is it Is it possible to have two separate installations of Firefox on the same PC. I would like one normal installation and one that would delete all cookies at shu… (read more)

Hello Is it Is it possible to have two separate installations of Firefox on the same PC. I would like one normal installation and one that would delete all cookies at shutdown. Thanks

Asked by george28.james 1 week ago

Last reply by cor-el 1 week ago

picture-in-picture

Hello, In old versions of Firefox picture-in-picture mode was "always on top" by default, now "always on top" mus to be enabled every time I pop-out every video. Is ther… (read more)

Hello, In old versions of Firefox picture-in-picture mode was "always on top" by default, now "always on top" mus to be enabled every time I pop-out every video. Is there any solution to make picture-in-picture mode "always on top" by default?

Asked by Paata Seturidze 1 week ago

Last reply by cor-el 1 week ago

When I use the shutdown feature, firefox tabs are retained on boot, even though that feature is turned off.

Am running on linux with KDE. When I press the software shutdown button in KDE, and reboot, the tabs in firefox remain, even though I disabled that from happening in sett… (read more)

Am running on linux with KDE. When I press the software shutdown button in KDE, and reboot, the tabs in firefox remain, even though I disabled that from happening in settings.

Asked by aite 1 week ago

Last reply by jonzn4SUSE 1 week ago

Multiple instances of "Isolated Web Co" when using Firefox on Ubuntu...

I'm having problems with Firefox using 75% of processor capacity. In "top" I see many instances of "Isolated Web Co". At the moment of this screen shot the processor is … (read more)

I'm having problems with Firefox using 75% of processor capacity. In "top" I see many instances of "Isolated Web Co".

At the moment of this screen shot the processor is not overwhelmed, however, it will sometime jump up to 75% and the system will seem to freeze.

What is the "Isolated Web Co"? I'm thinking a virus.

Thank you.

Asked by Paul606 1 week ago

Last reply by cor-el 1 week ago

Allow necessary cookies only

Hi! I do not want more cookies than "necessary". So I reject, make settings etc. And I clean them automatically when closing Firefox, just in case. On some sites that I … (read more)

Hi! I do not want more cookies than "necessary". So I reject, make settings etc. And I clean them automatically when closing Firefox, just in case. On some sites that I visit very often, this turns out very tedious and timeconsuming. How to allow only necessary cookies and not the rest? With Privacy & Security, Cookies and Site Data, Manage Exceptions, I can allow or block cookies from specific sites. What do I allow when I choose Allow? Only the ticked ones or all marketing and other stuff even when these are not preticked as default? Or will the choices made during this session be saved? In the case of my bank and a couple of others, I would like to save my choices to be able to enter it a little faster. But cleaning at closing Firefox also deletes that, I suppose? How to save my choices without saving all cookies?

Is there any way to see what kind of cookies have been saved? I can see the number of cookies for each site under Manage Data, but how to see the type of cookie?

Firefox 122.0.1 on Linux Mint

Best Eva

Asked by list4 1 week ago

Last reply by cor-el 1 week ago

Audio problem

When watching a video on YouTube, the sound suddenly stopped playing. Currently, sounds in video and audio are not played on all sites. The problem is only in the browse… (read more)

When watching a video on YouTube, the sound suddenly stopped playing. Currently, sounds in video and audio are not played on all sites.

The problem is only in the browser. Audio and video files are perfectly reproduced by the VLC player. There is also sound in the Chrome and Firefox ESR browser.

My actions. 1. Disabled all extensions 2. Clearing history and deleting all cookies

My browser - Firefox Developer edition, version 123.0b9 OS - Debian 12

P.S. I have been using the developer edition for many years. It seems to me more convenient and faster compared to regular Firefox. I really don’t want to delete the customized browser.

I need help with audio in browser...

Many thanks!

Asked by Val_Ery 1 week ago

Last reply by jonzn4SUSE 1 week ago