PDF Files Display as Blank in Firefox – Request for Investigation and Resolution

Dear Firefox Support Team, I am encountering an issue where PDF files fail to display properly in Firefox, appearing as blank pages. This problem persists across multipl… (read more)

Dear Firefox Support Team,

I am encountering an issue where PDF files fail to display properly in Firefox, appearing as blank pages. This problem persists across multiple PDF documents, suggesting a potential browser compatibility or configuration issue.

Request:

   Please investigate this behavior to identify the root cause (e.g., rendering engine, plugin settings, or recent updates).
   Adjust Firefox’s default PDF handling settings or implement necessary fixes to ensure proper PDF display.

Additional Details:

   Firefox Version: All
   OS: windows&mac
   File link: https://res.mdpi.com/data/pharmaceuticals-18-00847-v4.pdf
   Steps to Reproduce: Open any PDF file → Blank page appears.

This issue impacts productivity and user experience. Kindly prioritize resolving it or provide workarounds. Thank you for your attention.

Best regards, Mia Yu meijuan.yu@mdpi.com/1036926860@qq.com

Asked by 1036926860 4 days ago

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Hello,

I recently updated my Firefox browser to the latest version, 138.0.1 (64-bit), on Windows.

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