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my wallpaper changes to a new picture several times per day...how do I stop this?

Somehow, my desktop started showing a beautiful scenic picture, that it changes several times per day. I can right click and get more information about the picture, but … (read more)

Somehow, my desktop started showing a beautiful scenic picture, that it changes several times per day. I can right click and get more information about the picture, but I find no way to turn this off. It not only is distracting, but often the lack of contrast make folders on my desktop hard to read.

Asked by Joseph Warner 5 months ago

Last reply by markwarner22 5 months ago

  • Solved

Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bi… (read more)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Asked by REAL 2PAC 6 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

login.live.com keeps auto tabbing/entering and opening new window/tab to Service Agreement on Windows 11.

I have recently updated my Windows 10 machine to Windows 11. I went to Microsoft.com and clicked Sign In to log into my account but the page will act like you're hitting … (read more)

I have recently updated my Windows 10 machine to Windows 11. I went to Microsoft.com and clicked Sign In to log into my account but the page will act like you're hitting the TAB button on the keyboard over and over and also hitting enter. Since it tabs through the hyperlinks on the website and acts like I'm hitting ENTER it opens a new window/tab to https://www.microsoft.com/en-us/servicesagreement/. If you have pop up blockers on it will keep blocking the page while tabbing through all the hyperlinks on the page. I have recreated this issue in both the Firefox standard download version(Currently on 136.0 64 bit) and in the Microsoft Store windows app version of Firefox. I have tried clearing my cache/cookies and Private browsing as well to help keep some weird data sync from occurring. I checked my SSO settings in windows and don't have anything that would cause it to try and auto-login with that either. The "Allow Windows single sign-on for Microsoft, work, and school accounts" is not enabled. I noticed this ONLY happens when you try to login to Microsoft with the login.live.com link instead of the login.microsoftonline.com link. I tried recreating this on my phone on Firefox for Android and it does not happen. Chrome and Edge do not have the issue either. I did not have this issue on Windows 10. I have not tried uninstalling the browser since the Microsoft/Windows App version of Firefox had the issue and I had never downloaded/installed that version before. I did not log into my Mozilla account on that version either to try and help figure out if this was an account data problem. I tried to report this on the report a bug but the bot auto closed my bug report. If anyone could help I would appreciate it. Really don't want to switch over to another browser for such a small problem like this. I can't add any image since the page constantly opens a new window/changes. Thanks!

Asked by SamuraiSpacemanX 1 month ago

Last reply by jonzn4SUSE 1 month ago

Constant error "PR_CONNECT_RESET_ERROR"

I use Firefox Developer, on many sites, for no apparent reason, the error "Error establishing a secure connection" started popping up (error code: PR_CONNECT_RESET_ERROR.… (read more)

I use Firefox Developer, on many sites, for no apparent reason, the error "Error establishing a secure connection" started popping up (error code: PR_CONNECT_RESET_ERROR. Even on YouTube, where everything was ok before, it's all crap now. HELP PLEASE

Asked by BunnyGe 5 months ago

Last reply by jonzn4SUSE 5 months ago

How To Display Actual Mozilla Pages Display In Dark Mode

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David … (read more)

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David

Asked by David 2 months ago

Last reply by 87BBSsysop 2 months ago

How to run in incognito or private mode

How to use FireFox as incognito without sending my identification tracking information? I have read a bunch of information about privacy with Mozilla and am quite confus… (read more)

How to use FireFox as incognito without sending my identification tracking information? I have read a bunch of information about privacy with Mozilla and am quite confused.

I would like instructions that are simple to understand and implement.

I have heard that when some airlines know that you are looking for tickets ... the ticket prices are increased when you go to their website over time and time again.

Thank you

Asked by dotysteve2 5 months ago

Last reply by Scott Wilson 5 months ago

  • Archived

Protonmail and Firefox default

I want Protonmail as my default mail for Firefox. Windows 11 allows me to install Protonmail as an application. I cannot find or use that application in order to use my… (read more)

I want Protonmail as my default mail for Firefox. Windows 11 allows me to install Protonmail as an application. I cannot find or use that application in order to use my Protonmail email as my 'mailto' option in Firefox. Why does Firefox not allow this? Why can't Firefox find and suggest the Windows 11 Protonmail app in its list of suggestions under 'mailto' options?

Asked by erin_morash 3 years ago

Last reply by erin_morash 3 years ago

  • Archived

Failed download: How to resume my 60+gig. It suddenly just went failed and I can't even see .part in the download folder

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume… (read more)

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume the download? I think it stopped around 60 gig.

Asked by michaelferrer2k18 3 years ago

Last reply by cor-el 3 years ago

  • Archived

You have the wrong information

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox brow… (read more)

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox browser on my PC because I was tired of Google and I don't like Bing. I think you are still using my phone account. dawniegirl1973. lt has never been a primary or secondary email for phone or Pc. But you caught the last hacker! I would like an upgrade with Firefox on both PC and phone if I wouldn't have to pay for both devices. Would that cover both PC and phone? They are not linked, but they do share 2 emails and passwords. I also would like VPN, if that would secure my wifi. But I need a network that I can use for all my internet needs. I don't know what all VPN does. Please help me out. I don't know what to do anymore. It's all gotten so confusing. I'm tired of being hacked. Please advice. I trust, you, Firefox and I want you on both devices can we do this?

Asked by dawn 3 years ago

Last reply by dawn 3 years ago

  • Archived

clearing the cache

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all … (read more)

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all but a select website? Thanks

Asked by wolfdad 3 years ago

Last reply by cor-el 3 years ago

  • Archived

HTTP/3 issues on Windows 10/11

For some reason I looked into whether my Firefoxes are ever using HTTP/3 - turns out they aren't. I looked up how to get any kind of information on this, and saved networ… (read more)

For some reason I looked into whether my Firefoxes are ever using HTTP/3 - turns out they aren't. I looked up how to get any kind of information on this, and saved networking logs. They indicate that the moment Firefox tries to send the first UDP packet for the HTTP/3 connection, it gets "ErrorAccordingToNSPR [in=-5987 out=80004005]", the connection fails, and the server is added to an exclusion list so that no further (futile) attempts at using HTTP/3 will be made (which makes reattempting a HTTP/3 connection by hand that much harder). The initial platform was Windows 11, with Firefox 98.0.2, but afterwards I reproduced the issue on another PC running Windows 10, and with a nightly version on Windows 11, which I also used to save some logs which I can publish, as they don't reveal the sites I visit (though I can always provide the logs from my everyday instance of Firefox, should you find the information insufficient).

I also confirmed that HTTP/3 works with Chromium on the very same system and network, and also with Firefox on another machine running Linux.

Asked by Moarc 3 years ago

Last reply by Moarc 3 years ago

  • Archived

Persistent issues with Google Drive/Docs

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document.… (read more)

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document. These errors only occur on Firefox, no other browser. Text that I type is constantly blurry, oddly-sized, or oddly-spaced, with some letters touching while others have large gaps between them. I've also had some other small issues, like the document thinking that I'm two people and asking me if I want to see "the changes made my collaborators" when I'm the one currently typing (the documents aren't shared with anyone else, and there are never any changes beyond the ones I make), or showing my cursor highlighted with my name as if I were someone else watching myself type. It's made it more difficult for me to focus on work and I don't know what to do about it.

I've tried the following methods (most of them multiple times over the past months) to solve it, none of which worked: - Running the windows in safe mode - Uninstalling all add-ons and themes, clearing cookies and cache, and then restarting my computer - Uninstalling Firefox entirely, restarting my computer, then reinstalling it - Refreshing Firefox - Looking through pages like Firefox Task Manager and such (although the information there didn't really mean much to me, nothing looked out of the ordinary)

Does anyone have any ideas about what I can do about this? I was ignoring it for a while since it's still legible, but it's become really annoying, especially when it makes some words hard to read. Thanks in advance for the consideration. Here's a screenshot of a document with the weirdly-spaced, blurry text:

Asked by matilda27593 3 years ago

Last reply by jscher2000 - Support Volunteer 3 years ago

  • Archived

Cannot log into hotel wifi using Firefox

I travel for work and often stay at IHG properties (Holiday Inn, etc.). I have Firefox as my default browser; version 99.0. I cannot login to their wifi using Firefox; I … (read more)

I travel for work and often stay at IHG properties (Holiday Inn, etc.). I have Firefox as my default browser; version 99.0. I cannot login to their wifi using Firefox; I have to copy the address and paste it into Google Chrome and after confirming my information I am able to browse normally until the next day; It must reset at some point.

This is the web address for the network login: https://www.msftconnecttest.com/redirect

I read this article about Captive portal detection: https://support.mozilla.org/en-US/questions/1314194 I change the setting per the article hoping it would take care of my concern but it did not.

Thank you!

Asked by Tim 3 years ago

Last reply by cor-el 2 years ago

  • Archived

Updating Within Application as a Non-Administrator.

I am encountering an issue where I am unable to update from within my browser (Help->About). I have confirmed that the policies.json ("C:\Program Files\Mozilla Firefox… (read more)

I am encountering an issue where I am unable to update from within my browser (Help->About). I have confirmed that the policies.json ("C:\Program Files\Mozilla Firefox\distribution\policies.json") has "DisableAppUpdate": false, to ensure I am not blocking myself. As of now if I try to update it gives me a prompt saying: "Updates avaliable at https://www.mozilla.org/en-US/firefox/new" Is I give myself administrator access then I get normal behavior and the browser begins updating automatically.

The odd thing is if I modify the permissions on C:\Program Files\Mozilla Firefox directory to allow normal users the ability to write/modify its contents then the Normal User Account is then able to update the browser as desired. The obviously solution is to just modify the permission and allow Normal Users to update. But I am hoping you have a better solution that more precise because I am concerned of the security impact of opening the directory to all users.

Is there a specific file/sub directory I can give them access to that accomplishes the same thing or is there a setting I need to change on the installer that would fix this.

Thanks!

Asked by esifive 3 years ago

Last reply by cor-el 3 years ago

  • Solved
  • Archived

Are McAfee LiveSafe (on Windows 11) and Mozilla Firefox with Mozilla VPN (have and prefer) compatible?

New computer, running Windows 11, McAfee LiveSafe came with for 30 day trial. I use Firefox, have since 1997. Just added Mozilla VPN. Old computer ran Xubuntu. Windows 11… (read more)

New computer, running Windows 11, McAfee LiveSafe came with for 30 day trial. I use Firefox, have since 1997. Just added Mozilla VPN. Old computer ran Xubuntu. Windows 11 needs antivirus because it's Windows. So. How compatible are McAfee LiveSafe and Firefox with Mozilla VPN? What suggestion, if any, does Mozilla have for an antivirus program that will work well for Windows 11 but not mess with Firefox and Mozilla VPN? Thank you.

Asked by mwhesapa 3 years ago

Answered by Dropa 3 years ago