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media load issue

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either … (read more)

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

Asked by Only Don't Know 5 months ago

Last reply by gpgann2 3 days ago

lost home icon top left of page

I used to have a home icon to return to firefox home page; it has disappeared.Any help getting it back would be greatly appreciated.I think I might have gotten it back th… (read more)

I used to have a home icon to return to firefox home page; it has disappeared.Any help getting it back would be greatly appreciated.I think I might have gotten it back thru the extension app but don't remember the process. Thanks

Asked by Jim 5 months ago

Last reply by cor-el 5 months ago

google apps block pops up in upper right corner of gmail each time I change focus without selecting it

google apps block pops up in upper right corner of gmail each time I change focus without selecting it I have cleared cache and history. Still pops up. This happened aft… (read more)

google apps block pops up in upper right corner of gmail each time I change focus without selecting it

I have cleared cache and history. Still pops up. This happened after the last update to Firefox.

Asked by david.andreoli4100 5 months ago

Last reply by jonzn4SUSE 5 months ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 5 months ago

Last reply by cor-el 5 months ago

FIREFOX CAN'T OPEN EMBEDDED SITE

Firefox Can’t Open This Page To protect your security, vimeo.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need t… (read more)

Firefox Can’t Open This Page

To protect your security, vimeo.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window. Many websites show this. How to overcome this

Asked by Dr. Anmol Godara 5 months ago

Last reply by cor-el 5 months ago

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 5 months ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

Please add a Chinese translation package!

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank … (read more)

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Asked by 陶陶 5 months ago

Last reply by Paul 1 month ago

Firefox still uses too much RAM, memory leak issue has not been fixed

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptab… (read more)

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptable; even other browsers I use don't eat up a lot of RAM in a matter of seconds that ends up my PC lagging, or worse, crashing as a result. To the Firefox devs; why are you overlooking an ongoing issue that should've been easily fixed from the get-go, especially with updates that obviously have nothing to do with the memory leak issue? It's really easy to make such a popular browser not hog up memory so easily without causing so much lag, even on higher end PCs.

If the memory leak issue isn't fully resolved by greatly reducing memory usage, especially if I'm only using one or two tabs with me, I will have to consider seeking for another working browser that does not have a memory leak issue, and remove Firefox and never reinstall it altogether.

Asked by VGNerd 5 months ago

Last reply by ThePillenwerfer 5 months ago

Account not signing in

I updated my password but now when I go to sign in (since an updated password signs out on all accounts) it won't stay signed in ever on my laptop. I input the password, … (read more)

I updated my password but now when I go to sign in (since an updated password signs out on all accounts) it won't stay signed in ever on my laptop. I input the password, then the email confirmation, then the authentication, and it says I'm signed in but when I go to my account is disconnected again. I've tried many times. I've also cleared the cookies and cache. Any advice?

Asked by roseledezma 6 months ago

Last reply by cor-el 6 months ago

Paste works, but Copy does not

When I copy something to my clipboard I can paste it into Firefox. Into web pages and also into the URL bar. But when I copy something in Firefox, it does not go to the … (read more)

When I copy something to my clipboard I can paste it into Firefox. Into web pages and also into the URL bar.

But when I copy something in Firefox, it does not go to the clipboard. The clipboard still hast the content which was already there.

Also strange: When I cut text in a textarea, input element or the URL bar, the text is removed. But it is not sent to the clipboard. When I cut and paste, the text I get is what was previously in the clipboard.

What could be the cause? How can I debug this problem?

Asked by witek 5 months ago

Last reply by cor-el 5 months ago

Bookmark Toolbar

Try as hard as I may from all the Help screens, I cannt find a solution to how to permanently pin the Bookmark Toolbar to the side of the screen in my version of Firefox … (read more)

Try as hard as I may from all the Help screens, I cannt find a solution to how to permanently pin the Bookmark Toolbar to the side of the screen in my version of Firefox which is 129.0.2 in Windows 11. The option to pin the toolbar where the user wants it to appear seems to have vanished. Am I correct?

The only options I can find in Firefox now are Show Toolbar and it will only appear across the top of the screen (unless I Ctrl+B); Show in new tab or Hide.

Ctrl+B will bring up the tool bar, say to the left, but when Firefox is closed and re-opened there is the need to Ctrl+B again to redisplay the toolbar. My experience of Windows 10 was that everytime I opened Firefox my side bar for Bookmarks automatically appeared because I had always been able to pin it there.

Please help to restore the function, if it hasn't been removed through updates.

Thank you.

Asked by peternewlands06 5 months ago

Last reply by cor-el 5 months ago

Search results do not display

Firefox Version 129.0.1 64 bit Windows 11. When I am in a New Tab, and I do a search (Google is my search engine) the results do not display. I type in search words, I … (read more)

Firefox Version 129.0.1 64 bit Windows 11. When I am in a New Tab, and I do a search (Google is my search engine) the results do not display. I type in search words, I hit Enter, and the screen does a very quick blip, and then nothing. This is very frustrating. I have wasted too much time trying to figure it out. It does not do it all the time, but most of the time. This started with the latest Firefox update. Is this a Settings issue?

Asked by jljordy 6 months ago

Last reply by Standard8 5 months ago

Spinning Circle when accessing a particular website

When attempting to access or refresh my online brokerage page I get a white spinning circle. It seems to go on for 30 seconds or so. While it is present the page is dys… (read more)

When attempting to access or refresh my online brokerage page I get a white spinning circle. It seems to go on for 30 seconds or so. While it is present the page is dysfunctional. I had recently changed some settings or a 3rd part program made some changes. I know not which setting or other may cause the spinning circle to be evoked. There is a break in the circle at about 3:18...that's the part that spins.

Asked by Orph 6 months ago

Last reply by cor-el 6 months ago

Exceptions

I work heavily in a site called Xactanalysis for work. This is a product by Xactware that is used for tracking, reporting and uploading estimates for insurance claims. Th… (read more)

I work heavily in a site called Xactanalysis for work. This is a product by Xactware that is used for tracking, reporting and uploading estimates for insurance claims. They have released a reporting tool recently within Xactanalysis, and the issue is I cannot use with Firefox browser. This works with Chrome, however I would prefer to use Firefox.

I have entered the website address in the exceptions page, but still won't work. When asking Xactware for assistance they said manage the exceptions and it should work. This still doesn't seem to work, so I am curious if there is anything else I can do?

Asked by Shep 6 months ago

Last reply by cor-el 6 months ago

Forgot my password

Hello, I would like to complete overhaul my pc again and for this matter Im quite dependant on my firefox saves of cookies / bookmarks etc. the only issue is, the passw… (read more)

Hello,

I would like to complete overhaul my pc again and for this matter Im quite dependant on my firefox saves of cookies / bookmarks etc.

the only issue is, the password i created using my account years ago is something i have absolutely no idea of anymore, ive been on the same computer for ages so luckily i never needed it again to sign into firefox, so you can probably see my issue here.

Is there any way that i can provide enough evidence that this is my account that i can finally reset this password and be able to reset my pc?

Asked by changekiller 6 months ago

Last reply by cor-el 6 months ago

Firefox 55.0

I ONLY want to use Firefox 55.0. My computer doesn't like your modern Microsoft type of Browser, Please supply ONLY FIREFOX 55.0. Thank you , this is my 4th., Fourth req… (read more)

I ONLY want to use Firefox 55.0. My computer doesn't like your modern Microsoft type of Browser, Please supply ONLY FIREFOX 55.0.

Thank you , this is my 4th., Fourth request. Or do you prefer I use Opera Browser, it's up to you Firefox. Accommodate your user or lose business.

Charles

Asked by seaside 6 months ago

Last reply by TyDraniu 5 months ago

Canon UK website problem

Since your last Firefox update I have no longer been able to access the Canon UK website. www.canon.co.uk returns the website menu but within a second it greys out and be… (read more)

Since your last Firefox update I have no longer been able to access the Canon UK website. www.canon.co.uk returns the website menu but within a second it greys out and becomes unusable. The same happens when I try to access any other Canon UK address. I'm running Win 10 on my PC and Win 11 on my Laptop. Both display the same problem. If I try to access the same sites via MS Edge I have no problems nor do I have problems accessing other sites on Firefox. I like using Firefox but do not wish to have two browsers open at the same time. Maybe I should change to Edge.....? Please help - Laurie Wright

Asked by Laurie 6 months ago

Last reply by ThePillenwerfer 6 months ago

Unable to Connect to my Router (192.168.1.1)

I have a D-link 4G Router whose IP Address is 192.168.1.1 Its does not support https, only http. I am unable to configure it using Firefox, I have to use Chrome. Firefox… (read more)

I have a D-link 4G Router whose IP Address is 192.168.1.1 Its does not support https, only http.

I am unable to configure it using Firefox, I have to use Chrome. Firefox prevents me connecting to it because (a) It does not support https and, if I get round this issue (b) Firefox reports that the Router's security certificate is out of date

I can never get round (b), there are no options to override Security Certificate is out of date.

I can override the same issue if I use Chrome (but I would prefer to use Firefox)

It seems a bit over-authoritarian to me, to prevent me from logging into and configuring my own Router !!!! I believe Firefox should always provide a mechanism for the user to override these security issues.

Asked by Tony 6 months ago

Last reply by ThePillenwerfer 6 months ago