Firefox Support Forum

I have had several computers and a phone synced with Firefox. Recently, my mac book had to be wiped and OS reinstalled. Since then I have been unable to sync to my Firefox account on that laptop. I enter my standard email and the same password as on my desktop, but get an error stating, "Incorrect Password".

Following suggestion from an older thread with the same problem, I installed a nightly build on my desktop and tried to log in with that, unsuccessfully. Same problem. I used my same email and same password, but the nightly build version of Firefox reported the error, "Incorrect Password".

While thinking about this, I checked my newish phone and found it was not synced either. Using my email and password, I was unable to get it to sync. However, I was able to sync the phone using the QR code. So my phone is now synced to my Firefox account.

I really want to get the laptop to sync to my Firefox account and am mystified as to how to track down what the problem might be.

My paid subscription on skiandsnowboard.live won't load and/or the subscription is not recognized in Firefox. The website loads but when I sign in to skiandsnowboard.live (via Google sign in) on Firefox my subscription isn't activated/recognized. It worked on Firefox up until about 2 weeks ago. I can access this website and my account with other browsers. The issue is not device dependent. Help.

I use a web trading platform(PowerEtrade). When I am on my 15.6" laptop, windows 10, I have a nice fat slide bar. When I am on my 17.5" laptop(windows 11) the slide bar disappears and will only show when the cursor is over it and then it is raxor-thin. Is there a fix for this?

Hello, my brother removed Firefox when I wasn't at home. I had many important data in it, like password, bookmark and etc. can you help me to restore my data ?

When I fill in a form with name, address, etc..., Firefox automatically fills in everything correctly except for my email address. Where can I change Firefox (version 111) to use the correct email address? Thanks, Dan

I recently learned about the `ui.textScaleFactor` option and found it very helpful to adjust the text size. I have currently set the option to 115. However, changing `ui.textScaleFactor` distorts texts rendered by pdf.js such that neighboring characters somewhat overlap.

Is it possible to disable `ui.textScaleFactor` on pdf.js?

Browser: Firefox 111.0 OS: macOS Ventura (13.2.1)

When using the Firefox built-in PDF viewer/editor, is there a way to check a checkbox neatly?

When Firefox 111.0 came up today (3/16/2023) (system is Windows 11), it displayed a message that the user can edit PDFs directly in Firefox. It provided a sample document to practice on. The sample document contains checkboxes. There are tools at the right end of a toolbar above the document, but none of them seem to apply to checkboxes.

A user could select the pencil tool and draw a checkmark with the mouse, but it is hard to do this neatly.

The facility I am thinking of would correspond to going into Fill & Sign under Adobe Acrobat and selecting the checkmark tool.

Note: The article https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer gives instructions for using the Firefox built-in PDF viewer and editor, but it does not mention this point.

This may seem to be a senseless problem, but I don't see well and it's rather important to me. There is the search/address bar at the top of the screen. There is also the somewhat larger one down towards the middle of the screen. This is the one I use a lot. Recently, when I start typing in that lower box, I am immediately jumped to the upper one. This is something new. I cannot find a setting to prevent this from happening. (I have tried switching browsers - someone suggested that might help, but not so.) I would very much appreciate any ideas. Thank you.

OK I have been quiet about this issue for over a year. How difficult to put the cursor in the Search Box in the middle of the screen when Firefox loads? FWW the search boxes at the top of the page are close to worthless. One requires I know the URL address how often do you know the URL ? The other one is completely useless IMHO. And if it was useful what is the point of the Search Box in the middle of the screen? Something for me to Click In To. Let's think about User Experience where the application has well designed UI.

I am currently running the latest version of Firefox Version 111.0 (64 bit) on an Intel Mac OS machine. Firefox updated automatically per usual but now I am no longer able to drag from my toolbar downloads dropdown to either my desktop or any folder on my Mac. I used to be able to do this and it was apart of my daily workflow. So frustrating that something so small would be removed. I can only drag from my downloads to a new Firefox tab ONLY if hold down option but that is the only place I can drag and drop. Any solution? Please help.

My Firefox has just started crashing frequently. 2012 MacBook Pro, Mojave 10.14.6

Here is the latest submitted crash. I have followed all the steps in the Help document. Systam is up to date, so is Firefox Crash still happens in "Troubleshoot" mode.

Firefox no longer prompts when an update is available for download on Windows 11 (still seems to work on Windows 10 though). I have "Check for updates but let you choose to install them" selected in settings. On my Windows 10 machine, I always get prompted to download a new Firefox update. On Windows 11, nothing. I'd never know a new version was available if I hadn't already been prompted by Firefox on my Win 10 machine.

Outside of the OS, all the Firefox settings and addons are identical between the two machines. I do have sync on for Firefox. Notifications are turned on in Win 10 and Win 11, but Firefox isn't listed as an app in either to turn notifications off or on in Windows. Not certain why I'm notified on one computer but not the other regarding Firefox updates being available.

Issue seems to have begun with Firefox 110.

How to retrieve lost bookmark folders. I can see all my folders but I'm unable to retrieve them by Click the Firefox button and then Bookmarks. Click Import and Backup >> Restore. Then select the most recent bookmarks backup or click Choose File to select an older backup file located in the directory. The Backups don't contain all my folders. I need to restore all the folder depicted in the left data column.

keywords: firefox (111.0 (64-bit)) issue/ bookmarking/ ubuntu. hi, before this version, when i drag a link from the tab link bar, to a bookmark folder, it names the link properly using information from the site (link). eg. a youtube page link https://www.youtube.com/watch?v=2v-gvRxmINg before, when dragged to bookmark, it is named as the video name: 8 Reasons to QUIT CHROME and USE BRAVE Instead! . this helpful to know what the bookmark.

but now, the name is simply the link, ie, https://www.youtube.com/watch?v=2v-gvRxmINg. this is a terrible name.

not sure whether this is the right place for this. this is either a bug or a "new" feature that i have to configure manually the behavior of bookmarking.

this is the info of firefox: -- see attached file. 111.0 (64-bit)

os: ubuntu $ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 22.04.2 LTS Release: 22.04 Codename: jammy

thanks

All new tabs give me a cursor in the ADDRESS BAR. This is unacceptable. There is a nice search window in the middle of the page, but the cursor never goes there. It appears in the ADDRESS BAR. I did the about:config handoff crap and it was crap. Is there a FIX? If so, what is it? If not, I'm using edge.