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How do I write to Mozilla for help?

I have a specific problem...Firefox will not load a particular web site which it previously did for years. I have refreshed and reinstalled with no solution. Here is my … (read more)

I have a specific problem...Firefox will not load a particular web site which it previously did for years. I have refreshed and reinstalled with no solution.

Here is my story (nightmare)... When I try to launch my credit union, Navy Federal, the following appears on my screen.

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.859ec817.1618087497.20456bf6

I can launch other web sites with Firefox AND i can launch Navy Federal with other browsers. On subsequent attempts to launch Navy FCU, I always get the same Access Denied message, however, the Reference # changes. THANK YOU!!

Asked by tcraw 1 hour ago

I can't screen share my tabs or applications.

When I was voice chatting with my friends, I wanted to screen share a tab in firefox, but I couldn't. It didn't say anything, the only thing I could share was the voice c… (read more)

When I was voice chatting with my friends, I wanted to screen share a tab in firefox, but I couldn't. It didn't say anything, the only thing I could share was the voice chatting app and my recording software. I was also going to screen share my game so I can show it to my school friends but it didn't show the game I wanted to play. I was also in a tutor and was about to share a tab but there was no tab share option. And yes, i did set permission to share my screen. I don't know how to fix this.

Asked by littleboi142 1 day ago

Last reply by littleboi142 1 hour ago

Ctrl key suddenly crazy zooming

All of a sudden when I hit the ctrl key my screen starts zooming in like mad. this is without pressing + or minus or touching my mouse. Means I'm not longer able to use c… (read more)

All of a sudden when I hit the ctrl key my screen starts zooming in like mad. this is without pressing + or minus or touching my mouse. Means I'm not longer able to use control C or Control V for copy and paste, and it's driving me mad. Any help?

Asked by kmerc 3 days ago

Last reply by kmerc 1 hour ago

Lost tabs

So, I've had this problem once already and solved it. Mozilla updated automatically and I lost all of my tabs (over a 100 tabs, mostly with books I wanted to buy / compar… (read more)

So, I've had this problem once already and solved it. Mozilla updated automatically and I lost all of my tabs (over a 100 tabs, mostly with books I wanted to buy / compare prices), couldn't restore the session and had no history. After a dramatic and prolonged freakout, I actually found help on this site and managed to open the correct upgrades.jsonlz4 files with the jeffersoncher scrounger website. I meant to save all of the links in a word file since I no longer trusted firefox to open my tabs after an update, but real life happened. I kept putting it off and was content to have the tabs on hand as a list on the scrounger website. But then ANOTHER automatic update happened and now I no longer find the old .jsonlz4 file - I have a few really old ones (from 2017 and 2019) but the one from around the time period of the first tab loss only has tabs about restoring lost history. I now, just as before, again have no history to find the tabs with the books I want that way. My question is: I would very much like to have those tabs back - some of those books were meant as gifts and finding them the analog way is possible, but very time-consuming. Is there any way I could find the correct .jsonlz4 file (I even remember the date it was modified as shown in file explorer - or should I just give up the whole affair as lost and no longer waste time on it? I'll try reinstalling firefox after I post this message, but given that it didn't work last time, I'm not very optimistic.

Thanks in advance, all the best Ana

Asked by ana.perpar 4 days ago

Last reply by ana.perpar 2 hours ago

need to change my email but do not have access to old email

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old em… (read more)

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old email address which, I can not access. Please help

Asked by sacredspirit 3 hours ago

Instagram not loading says no connection even conneced to good network

Some sites are not loading like instagram and for some sites browser doesnt even try it directy shows connection problem and only loadds the page after reloading the site… (read more)

Some sites are not loading like instagram and for some sites browser doesnt even try it directy shows connection problem and only loadds the page after reloading the site many times

Asked by saakar18 7 hours ago

moz-extension

Hi there . Since I have uninstalled Webroot , they put this File in My Firefox . It displays a page to subscribe again . Something wrong with those Gys . I like to delet… (read more)

Hi there . Since I have uninstalled Webroot , they put this File in My Firefox . It displays a page to subscribe again . Something wrong with those Gys . I like to delete this . Can not find the File .

moz-extension://85b67e64-b6c7-4700-9b63-0f1oeff41bc/options/options.html

Can You help ?

Regards , Karl

Asked by guesshoo_ca 13 hours ago

Last reply by guesshoo_ca 11 hours ago

Incomplete Page Loading

Web pages don't load completely, I get green areas and places where all the letters and characters don't show up. This was after an Edge update. Thanks, Bill … (read more)

Web pages don't load completely, I get green areas and places where all the letters and characters don't show up. This was after an Edge update.

Thanks, Bill

Asked by billorchard 11 hours ago

after "refresh"

Firefox 87 x86 "broke" yesterday visually. A lot of areas of pages and top area (Firefox menu area) turned black. Safe mode fixed the problem. I did not or could not see … (read more)

Firefox 87 x86 "broke" yesterday visually. A lot of areas of pages and top area (Firefox menu area) turned black. Safe mode fixed the problem. I did not or could not see how to disable ext one at a time. I went with a "Refresh" when I was to uninstall and install. Now, FF 87 does not remember the magnification setting. I set pages to 80%, close, launch, home page (previously set to 80%) is at 100%. Pages that are bookmarked (just set to 80% prior new launch) launch at 100%. There a multiple times during the run time of Firefox that I had gone into config and made adjustments. I do not recall having to do so for magnification not being saved. I do notice that one config change made prior does not exist now, set resolution 1440x900. I think there was a true/false for page memory in config that I had switched from default before the refresh, but seeing how the screen resolution isn't 1440x900..I assume "Refresh" reset config to default.

Sum: Now, Firefox does not save page magnification. What do I need to do, other than 'bump' the size every time? This was not the case prior the "Refresh".

Asked by Philip 16 hours ago

Last reply by Philip 12 hours ago

sign in to email accounts

When using the Firefox browser, I have to sign in to frontier.com email twice before it will respond. When trying to open google gmail, I have to click on it twice. Neith… (read more)

When using the Firefox browser, I have to sign in to frontier.com email twice before it will respond. When trying to open google gmail, I have to click on it twice. Neither of these things happen when I use other browsers. What do I need to change?

Asked by harrywahl 12 hours ago

How do I choose the GPU that Firefox is active on?

My laptop has two GPUs which are the integrated graphics card of the Intel CPU and the graphics card of NVidia. Now I want to use WebRender in Firefox, does it use the in… (read more)

My laptop has two GPUs which are the integrated graphics card of the Intel CPU and the graphics card of NVidia. Now I want to use WebRender in Firefox, does it use the integrated graphics card or the NVidia graphics card for rendering?

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-04-18-00-57-42-b85c78.png

As shown in the picture, my GPU#1 is active, but the GPU#2 I want to use is not active, how do I make GPU#2 active?

Also: when will WebRender be active?

Asked by Jimmy 1 day ago

Last reply by Jimmy 14 hours ago

Is there a setting hidden somewhere where I can force my preferred date format? Why do I have to contend with the dreadful date format when when visiting mozilla.org in english?

Hi! Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in … (read more)

Hi!

Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in particular I have to contend with the pathetic date format where you can't tell which is day or month or year. So why can't I find a way to set the date format. Even the majority of tiny websites/forums have an option to specify the date format.

Asked by avada 1 day ago

Last reply by avada 15 hours ago

Firefox browser

My Firefox forgets that I want to use Windows standardapplication (Acrobat reader) when clickin on a .pdf-file. Firefox wants me to save the file after updates. Does anyo… (read more)

My Firefox forgets that I want to use Windows standardapplication (Acrobat reader) when clickin on a .pdf-file. Firefox wants me to save the file after updates. Does anyone have a solution for this issue?

Asked by bjornsylwan 2 days ago

Last reply by bjornsylwan 2 days ago

cytu.be streams' volume control breaking when adjusting settings

Debugging steps: Tried clearing the cache & reloading Tried disabling ell extensions+ running browser in Safe Mode. Tried several different streams: some str… (read more)

Debugging steps:

   Tried clearing the cache & reloading
   Tried disabling ell extensions+ running browser in Safe Mode.
   Tried several different streams: some streams w/ no customization might fix the problem, but it's not entirely clear to me which streams are "completely" customization-free.
   Tried different browser: Edge does not exhibit this issue

The Problem:

Been noticing this problem in Firefox at https://cytu.be over the last couple of months; this seems to be happening with any stream on the site, ; I don't remember exactly when I started noticing it. This is observed directly on the website, not any third-party site.

Messing with stuff outside of the web player seems to have a tendency to break the web player's volume control, resulting in its volume maxing out and desyncing from the video stream; it almost sounds at times like the audio stream is restarting from the beginning of whatever video is playing, while the video stream continues as normal. I've seen it happen mostly while using a wireless remote + Fliirc to adjust settings (mainly OS volume, brightness, and f.lux settings) but it can also happen from my keyboard, as well as manipulating the web player's volume control too much, and also zooming in/out the webpage too much. Clearing the cache & reloading doesn't work, and neither does disabling all add-ons, or running Firefox in Safe Mode. The only solution I've found so far is to refresh the webpage.

Spoke with site's developer, who remarked that he had not heard of anyone else experiencing this bug, and suggested it must be a Firefox issue; something about how the browser interacts with the OS' audio subsystem is probably causing this bug.

Does not seem to happen in latest version of Edge, for some reason.

Running the latest build of Windows 10 64-Bit Windows 10 64-bit OS Build 19042.928 and Firefox 64-bit 87.0.

Asked by AndysSeveredHead 1 day ago

Last reply by AndysSeveredHead 1 day ago

Profiles

I've made and deleted several profiles using the profile manager. Why are the deleted profiles still listed in the appdata .....FF profile path? Can they be deleted? … (read more)

I've made and deleted several profiles using the profile manager. Why are the deleted profiles still listed in the appdata .....FF profile path? Can they be deleted?

Asked by rrfry2mkf 1 day ago

Huge consumption of resources (99%) whenever YouTube is playing

Playing youtube video on Firefox has become a hazard. The power consumption sharply rises whenever a video is plying AND (specifically) when the this youtube tab is the o… (read more)

Playing youtube video on Firefox has become a hazard. The power consumption sharply rises whenever a video is plying AND (specifically) when the this youtube tab is the one open (current). As soon as I move to another tab and let the video continue playing this problem disappears and resource consumption looks normal. Then if I go back to the youtube tab then it spikes again sharply.

It has been like this for a week or couple of days now.

Asked by jerriy 4 days ago

Last reply by jerriy 1 day ago

profiles

Hi ! Firefox asked me again to create a new profile. Third or forth time within a month or two. Nothing serious, I have to admit, takes a few minutes to recover bookmarks… (read more)

Hi !

Firefox asked me again to create a new profile. Third or forth time within a month or two. Nothing serious, I have to admit, takes a few minutes to recover bookmarks, reset duckduckgo as default search engine, etc., but why is it happening? Version 87.0, Windows 10, 64 bit.

And while I'm here... I use to download a lot of webpages, for information purposes, it's easier than to bookmark them all. Doesn't work correctly for a while now, they are not saved as webpages, but as something resembling html-format (or however to describe it)... Still working with Edge and Opera, so it must be a Firefox issue. And after each update Firefox was reset to French language automatically one or two days later, this also does not happen any more. I'm neither English nor French native speaker, so again, not a real problem, but why is it happening? or rather not happening any more?

Just curious... Thanks in advance for any hint Best regards Michael

Asked by micha.hoelt 2 days ago

Last reply by micha.hoelt 1 day ago

Remote control in browser bar every time I start up Firefox

Every time I close out Firefox and then restart it, the browser address bar has an orange stripe with a robot icon that says my browser is in remote control mode. I have … (read more)

Every time I close out Firefox and then restart it, the browser address bar has an orange stripe with a robot icon that says my browser is in remote control mode. I have to go into the about:config panel and search for the "Marionette" options. If I toggle the two settings that are true/false and restart, the remote control goes away. I did not install this feature, I have no idea how to use it, I don't need it, and I'm tired of having to do this every time I open Firefox. It's ridiculously annoying to the point that I'm ready to start using another browser. The internet has NO practical help on how to fix this for anyone who is not an expert in computer code. I need a permanent fix for this pesky and annoying bug.

Asked by msand1126 1 day ago