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Account recovery key has not restored bookmarks and saved passwords

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passw… (read more)

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passwords have appeared!!! Previously running Windows 10, which is also running on new ssd. I'm not a fan of 11, resigned to install if it means I recover lost data! What did I do wrong? How can I recover them? Many, MANY thanks in advance!!! Hayley

Asked by Hayley Parks 3 weeks ago

Last reply by cor-el 3 weeks ago

firefox cant render some icons and uses hex values instead

the Icons code on github in this file are not correct rendered in Firefox. If I use these icons in my terminal they will get rendered in the terminal. fonts-font-aw… (read more)

the Icons code on github in this file are not correct rendered in Firefox. If I use these icons in my terminal they will get rendered in the terminal.

  • fonts-font-awesome is installed
  • Allow pages to use their own fonts is enabled
  • all addons are disabled
  • security.sandbox.content.level 1
  • gfx.downloadable_fonts.enabled true
  • use hardware acceleration available enable/disable makes no difference
  • Ubuntu 23.10
  • 6.5.0-26-generic
  • Mozilla Firefox 124.0.1

Asked by geht euch n scheiss an 3 weeks ago

Last reply by cor-el 3 weeks ago

CPU for Firefox in my Mac is abnormally high

I've installed firefox and weirdly when I use youtube or just browsing the CPU is 250 and it's draining my new mac really quickly. This did not happen before on my previo… (read more)

I've installed firefox and weirdly when I use youtube or just browsing the CPU is 250 and it's draining my new mac really quickly. This did not happen before on my previous mac. Seeking some help and answers, went to Apple genius bar and they've stated is the firefox application that is causing the fast drain of power.

Asked by Angela Zheng 3 weeks ago

Last reply by zeroknight 3 weeks ago

Help! Printing Header/Footer Issues?

I'm using the current version of Firefox 124.0.1 (64-bit). I recently noticed that when I print -- there's no webpage title or URL address with date on the bottom even w… (read more)

I'm using the current version of Firefox 124.0.1 (64-bit). I recently noticed that when I print -- there's no webpage title or URL address with date on the bottom even when I have checked and selected print headers/footers before printing. Is this a bug? Can you please help me? Thank you.

Asked by Jade Sparkle 1 month ago

Last reply by zeroknight 3 weeks ago

Why does Firefox no longer show "Google Advanced Search" screen?

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It s… (read more)

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It shows when I use Microsoft Edge, and Google Chrome, so what is wrong with Firefox that I can no longer access "Google Advanced Search" screen in Firefox. All I get is a window that says "Google in the upper corner, there is a sudden flash of the Advanced Search screen and then it disappears and the window goes blank. This does not happen in any other browser. The issue just started today and there appears to be no way to fix it.

Asked by alanbala 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

No longer able to run YouTube full screen in the background.

Since the most recent update, I can no longer run YouTube full screen in the background while I am working with other programs. This morning, when I put YouTube in fulls… (read more)

Since the most recent update, I can no longer run YouTube full screen in the background while I am working with other programs. This morning, when I put YouTube in fullscreen, it creates a second desktop. When I go to open a program, it switches me back to the first desktop.

Asked by Yellowrover 3 weeks ago

Last reply by zeroknight 3 weeks ago

spell check does not work

If I am on Google Chrome and I type in a twitter post, words that are spelt incorectly are underlind in red... however FireFox does not do this, so I end up posting with … (read more)

If I am on Google Chrome and I type in a twitter post, words that are spelt incorectly are underlind in red... however FireFox does not do this, so I end up posting with many spelling mistackes. How to make it check spelling? If it cannot, I uninstall and go back to Chrome.

Asked by smith_it2000 3 weeks ago

Last reply by zeroknight 3 weeks ago

Tabs and browser constantly crash

Every time I try to use Google Docs, Gmail, or use ShelterLuv (I work at a shelter), either the tab crashes or the whole browser does. I try to upload images onto Shelter… (read more)

Every time I try to use Google Docs, Gmail, or use ShelterLuv (I work at a shelter), either the tab crashes or the whole browser does. I try to upload images onto ShelterLuv, but once I click "Browse" to view my pictures, the whole browser crashes. It is making it hard to do my job.

Crash report (most recent): bp-2ae75fbf-b2c6-4419-93fb-9ee600240401 That one is from me trying to upload an image onto ShelterLuv.

Thanks in advance.

Asked by linkc589 3 weeks ago

Last reply by zeroknight 3 weeks ago

can't open website

When I put the address "https://store.google.com/product/fitbit_charge_6?hl=en-US&source=sh/x/srp/wr/m1/1&kgs=9049baa04a7bf560" into Firefox and hit return, I ge… (read more)

When I put the address "https://store.google.com/product/fitbit_charge_6?hl=en-US&source=sh/x/srp/wr/m1/1&kgs=9049baa04a7bf560" into Firefox and hit return, I get no response. Literally nothing.

Asked by Rumboogy 3 weeks ago

Last reply by zeroknight 3 weeks ago

Passwords and login, names and addresses

I have tried all the suggestion in the FAQ section. I must not be understanding. I normally use Edge and it easily store my information so I don't have to input it eve… (read more)

I have tried all the suggestion in the FAQ section. I must not be understanding. I normally use Edge and it easily store my information so I don't have to input it every time. However, Firefox does not store it at all. The FAQ say after you type your password you get a save or not save message. I do not get it. No where does it allow me to store anything. I have uninstalled and reinstalled Firefox to make sure I have the latest. But same results. Any suggestion on what or how to store my data. I do not see the screens the FAQ shows. How can I save my data. I want to get rid of edge.

Asked by bonafede2007 3 weeks ago

Last reply by zeroknight 3 weeks ago

hotmail images

Images in some hotmail emails do not show. A blank space or a large space with a tiny icon (I don't know what it is) in the upper left hand corner is where an image shou… (read more)

Images in some hotmail emails do not show. A blank space or a large space with a tiny icon (I don't know what it is) in the upper left hand corner is where an image should be. A right click in that space will allow the image to be opened in another tab.

I am using a laptop with Windows 7. I know support for that is ending soon.

Using another browser solves the problem, but I don't want to do that.

Asked by oberonmom 3 weeks ago

Last reply by zeroknight 3 weeks ago

Fonts on websites getting replaced

I've been experiencing this issue for a while, i've tried different things (including turning on/off "Allow paghes to choose...") and none of them work. I've uninstalled … (read more)

I've been experiencing this issue for a while, i've tried different things (including turning on/off "Allow paghes to choose...") and none of them work. I've uninstalled all Adobe Fonts, which also didn't work. It's the same on all of my devices except my Phone where im logged in with my Firefox Account. It seems that the Font that is being used to replace the original is Helvetica Neue, if that helps at all. I don't remember ever changing any setting regarding fonts to that font so i'm clueless at this point as to where & when this could have been caused.

Is this an issue anyone else has faced or was able to solve?

Thanks for your help

I've included some pictures as reference to what is happening; Img 1 - minecraft.net - Poisonous Potato Update Img 2 - redbubble.com - Account Tiers & Fees

Asked by Elias 3 weeks ago

Last reply by zeroknight 3 weeks ago

Downloading language data for offline translation

How do I download language data for translating on a machine that is not connected to the internet? I already followed the instructions here to download an offline fire… (read more)

How do I download language data for translating on a machine that is not connected to the internet?

I already followed the instructions here to download an offline firefox installer: https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

and I downloaded the language packs I want here: https://releases.mozilla.org/pub/firefox/releases/124.0/win64/xpi/

and I followed the instructions here: https://support.mozilla.org/en-US/kb/deploying-firefox-language-packs

But translation still doesn't work. I even manually installed the "*.xpi" packs into the browser. I can see in Firefox's settings that it thinks the packs are installed, and it offers to translate pages it detects are in a different language, but translation fails. I noticed that the language packs are smaller than I would have expected - smaller than 1MB. Is there a way to download the language data that is needed for offline translations?

Thank you!

Asked by William Jones 3 weeks ago

Last reply by cor-el 3 weeks ago

Firefox Review Checker

How do I delete, remove, or otherwise disable that garbage "review checker" from the latest firefox update. It's useless, un-needed thing that I don't trust. option to O… (read more)

How do I delete, remove, or otherwise disable that garbage "review checker" from the latest firefox update. It's useless, un-needed thing that I don't trust.

option to OPT out REMOVE/DELETE or completely DISABLE!

Asked by BrokenG 3 weeks ago

Last reply by cor-el 3 weeks ago

Firefox and Fidelity Investments

I am having an issue with Fidelity using Firefox. When I open their "Trade" drop down window, it is not functional. Also, when I click the "Replace" button on the open … (read more)

I am having an issue with Fidelity using Firefox. When I open their "Trade" drop down window, it is not functional. Also, when I click the "Replace" button on the open orders page, I get an Error message saying to try later.

I used Edge for these activities and all worked well. I talked to tech support at Fidelity and he said to contact Firefox.

Has anybody else had issues with Fidelity.com?

Thanks, Kenney G.

Asked by kenneygri 3 weeks ago

Last reply by cor-el 3 weeks ago

Password manager - lost all passwords

Hello everyone, I was forced to reformat my computer today and I seem to have lost all of my passwords that were saved in Firefox. I did not back up any of the files t… (read more)

Hello everyone,

I was forced to reformat my computer today and I seem to have lost all of my passwords that were saved in Firefox.

I did not back up any of the files that were on my PC as I was unable to do so. I think I have been able to log back in my account and find my passwords.

When I logged back into my Firefox after re-installing it, my passwords are all gone. I need help!

Thank you all

Asked by francois1994 3 weeks ago

Last reply by cor-el 3 weeks ago