Cannot see formatting such as bold and italics with NVDA screen-reader on Archive of Our Own website

About three months ago, I changed the AO3 site skin to the Low Vision option, because I wanted to see if I could fix the then minor issue of not being able to see bold wi… (read more)

About three months ago, I changed the AO3 site skin to the Low Vision option, because I wanted to see if I could fix the then minor issue of not being able to see bold with my screen-reader, NVDA, when reading fics on the site. Some of the bold I knew to be there because I had personally put it in.

When I changed the skin, I was dismayed to find I could not only still not see bold, but I could no longer see italics with NVDA either. The AO3 sidebar menu was also tucked away behind a dropdown button, but I could open that up and get to the controls, so I didn't mind that so much. The formatting, however, posed a real problem, since italics are used for, among other things, emphasis, telepathic speech, and the speech of Pokémon in fanfics featuring humans who can understand Pokémon. So I definitely wanted this problem fixed.

I thought I could simply change the site skin back, but to my further dismay, switching back to the Default skin did not restore my former view of the site's pages. I began trying other things, seeking advice from other tech-savvy acquaintances after I'd exhausted all the possible fixes I could think of to no effect. Here is a list of everything I've already tried:

  • As mentioned before, changing the site skin back with the buttons on the site
  • Soft/Hard-Refreshing the page.
  • Logging out of and back into my AO3 account to artificially end the session.
  • Restarting the computer, and NVDA, by extension.
  • Disabling each of the three extensions I have in Firefox, just in case one of them had caused the issue.
  • Viewing the site while logged out to see if that made a difference.
  • Cleared browser cache, and when that failed to help, also cleared specifically the AO3 cookies.
  • Created a clean Firefox profile with no settings changed and no extensions added, pasted url of one of the pages I was using as a test into the address bar. Still no formatting visible.
  • Viewed page in Incognito mode.
  • Briefly thought I had a solution when I found the Page Styles submenu in the View menu, set the page to No Style. Got my old sidebar back, but not the formatting, and lost even that change after a refresh. Not ideal solution.
  • Downloaded the portable version of Firefox, opened it and pasted in a url again. Still no formatting.
  • Reluctantly, opened AO3 in Google Chrome. Could see all the formatting with NVDA when logged out, and when I logged in, could still see the formatting.

I also discovered Reader View while testing some of these things, and this allowed me to read the text of a fic or chapter with all its formatting, but that view doesn't include the Author's Notes, or the comments, and that sacrifices some of the nuance of those because I don't see the emphasis on any words/phrases without the formatting.

I have contacted the AO3 support team, but they are just as confused as I am and don't know what could have happened. They say they haven't changed anything on the site that they could pinpoint as causing this problem.

I have tried asking on the BlindTech email list I'm subscribed to, which is where I was given the link to Portable Firefox, but I have exhausted all their ideas as well, some of which were included in the above list.

Now I come to you. Please, if you can shed any light on what might have caused this problem, I would deeply, sincerely appreciate it.

Asked by Trix 1 week ago

Last reply by Trix 24 minutes ago

Firefox window closes after opening, app doesn't crash but window disappears

My Firefox window closes a couple seconds after opening on my Mac. The app does not crash or close, but the window disappears. I have restarted my computer, updated my co… (read more)

My Firefox window closes a couple seconds after opening on my Mac. The app does not crash or close, but the window disappears. I have restarted my computer, updated my computer, and reinstalled Firefox after deleting the files in application support. None of these fixed my issue. I can keep the window open for more than a couple seconds if am able to click on Finder in the menu bar before the window disappears, however, after leaving the Finder menu the app disappears after a couple seconds.

Any ideas on how to solve this issue?

Asked by davie255 1 hour ago

Firefox Slow Loading - Disgraceful

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%. Although Firefox… (read more)

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%.

Although Firefox is a much better browser, the perception for many is that Chrome is better due to much faster browser loading. I have Chrome and Firefox installed on Windows 11 with the same extensions and Chrome loads my home page in 2 sec whereas Firefox takes 7 sec to load. Even after deleting all cookies, cache and web history, Firefox still takes 7 sec to load my home page.

It's great to prioritize security, flexibility etc and I love these aspects of Firefox, but by not doing something to improve the awful loading times, you are leaving users with the impression that Firefox is inferior and LOSING the browser battle.

Asked by Potterd123 2 weeks ago

Last reply by Potterd123 3 hours ago

Cannot print PDF form fully. Only lines show up.

I am trying to do a print of a PDF. I can see the whole image on the screen. But, when I print it, all I get are lines. I then copied the link page for the PDF and use… (read more)

I am trying to do a print of a PDF. I can see the whole image on the screen. But, when I print it, all I get are lines. I then copied the link page for the PDF and used it in OPERA Browser. NO PROBLEMS. It did print fully the way it looks on the screen.

No wonder I am again going to delete FIREFOX and go with a different browser. Firefox is having too many problems and I already have enough headaches without Firefox help.

Asked by ziggysam2017 4 hours ago

error message

I am getting the following error while login into one of the website using Firefox: We're sorry, an error occurred while accessing this site. Please try again later.… (read more)

I am getting the following error while login into one of the website using Firefox:

    We're sorry, an error occurred while accessing this site. Please try again later.
I can login using Edge browser. It is happening in last couple of days.

Asked by HL 4 hours ago

downloads keep failing

All of my downloads have failed since the last update including pdf, jpg, and exe, I've had to use Microsoft Edge for downloads for past two weeks or so. I've tried disab… (read more)

All of my downloads have failed since the last update including pdf, jpg, and exe, I've had to use Microsoft Edge for downloads for past two weeks or so. I've tried disabling 'Block dangerous downloads' and removing extensions, still doesn't work.

Asked by leo 6 hours ago

File open dialog and file save dialog boxes don't launch. External URL handlers also don't launch.

Starting a few weeks ago, Firefox stopped being able to save files if a dialog box was involved. (If it doesn't take a dialog box, like a JavaScript-triggered file downlo… (read more)

Starting a few weeks ago, Firefox stopped being able to save files if a dialog box was involved. (If it doesn't take a dialog box, like a JavaScript-triggered file download, then the file saves just fine.) It also can't open files.

I'm running Firefox on linux, Ubuntu 22.10 specifically. When I run it from a terminal and then watch the error output, if I try ^O or ^S, the error message on console is this:

(firefox:35195): Gtk-WARNING **: 10:54:26.232: Can't open portal file chooser: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface “org.freedesktop.portal.FileChooser” on object at path /org/freedesktop/portal/desktop

When I try to get Firefox to open an external URL handler (In this case, using a Zoom link in an email message in Thunderbird, which opens in Firefox and then Firefox is supposed to launch Zoom), the error message on console is this:

[Parent 35195, Main Thread] WARNING: Could not launch default application for URI: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface “org.freedesktop.portal.OpenURI” on object at path /org/freedesktop/portal/desktop: 'glib warning', file /build/firefox/parts/firefox/build/toolkit/xre/nsSigHandlers.cpp:167

    • (firefox:35195): WARNING **: 10:55:56.064: Could not launch default application for URI: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface “org.freedesktop.portal.OpenURI” on object at path /org/freedesktop/portal/desktop

I did some googling and it looks like bugs in Firefox spawning error messages like this have been opened, patched and closed in previous years, so I guess it's that smae bug again? I don't know. I've been waiting for the dev team to spot this one and patch it but I updated Firefox and it's still present.

I've tried opening in Safe Mode, no change. I've tried disabling all my extensions, no change. I've tried refreshing Firefox (ie resetting to default settings), no change. I followed some advice in a bug thread to install the package xdg-desktop-portal, which changed the open&save error messages to the current ones, but besides that no luck.

Any ideas? I know this is a dense one, sorry. Thanks for your volunteer work helping ppl like me :)

Asked by Kerne 6 hours ago

print preview shows then is quickly covered by the preview loading window that never goes away

print preview shows then is quickly covered by the preview loading window that never goes away. I have refreshed, reloaded and gone back to a previous version of firefox … (read more)

print preview shows then is quickly covered by the preview loading window that never goes away. I have refreshed, reloaded and gone back to a previous version of firefox to no avail. Unable to print anything from the browser. Windows 7 professional, HP desktop with I5. This used to work fine. Printers work fine from word. With the exception that the DJ2450 crops the right and lower of any image pasted into the document. But the DJ1500 does not do this. Both printers HP. Have even installed new printer drivers, but print preview still does not work. I will be installing Linux in the near future but do not know if this will fix the problem. Has anyone tried this?

Asked by JeffBr 7 hours ago

Amazon Affiliate banner and other product are not showing up on my site in Firefox

Hi I have website, https://infoaroundtheworld.com https://infoaroundtheworld.com in which i have added Amazon Affiliate banner, that is not showing in Firefox browser for… (read more)

Hi I have website, https://infoaroundtheworld.com https://infoaroundtheworld.com in which i have added Amazon Affiliate banner, that is not showing in Firefox browser for me and my users as well.

Please can any one guide my how can fix it.

Thanks

Asked by contact793 8 hours ago

what prevents from accessing the site https://www.googleadservices.com/

Regardless of the OS or Browser , trying to access the site https://www.googleadservices.com/ results with a failure described as "We can’t connect to the server at www.… (read more)

Regardless of the OS or Browser , trying to access the site https://www.googleadservices.com/ results with a failure described as "We can’t connect to the server at www.googleadservices.com."

Specifically this error message was just obtained on macOS Ventura 13.1 on my Intel based MacBook Pro using Firefox 109.0.1. It happens on all Windows machines I tried, on my iPad and iPhone.

I saw at least a million similar questions similar to this one, even more advices on how to address it - and no answer helps.

Asked by nik23 1 day ago

Last reply by nik23 9 hours ago

How to reopen all current tabs when I reopen Firefox

On my old computer, I used to be able to close Firefox and it would remember all of the tabs I have open. I can't find where to set that as my option, though, on my new … (read more)

On my old computer, I used to be able to close Firefox and it would remember all of the tabs I have open. I can't find where to set that as my option, though, on my new computer.

Asked by janethixson 10 hours ago

Last reply by janethixson 10 hours ago

Closing firefox window does not perform the settings actions specified "when Firefox is closed"

Former versions of Firefox browser for windows would treat closing the firefox windows as exiting the app. However in the current version, closing the windows does not ap… (read more)

Former versions of Firefox browser for windows would treat closing the firefox windows as exiting the app. However in the current version, closing the windows does not appear to perform the actions (such as clear cookies, site data, and history) that should occur when closing the browser. For example, I closed the browser window (X at top right of window) with a gmail account logged in and displaying the inbox. When I reopened Firefox, it did not go to my start url (gmail login), instead, it returned to my email inbox, and the email was active - logged in. This seems like a security problem to me. My settings specify: Delete cookies and site data when firefox is closed Clear history when Firefox closes I have no saved passwords in Firefox

Asked by joenuke981 10 hours ago

Add-on icons have disappeared from toolbar and don't appear in Customize menu

Is this a new "feature?" The add-ons that I need to interact with frequently have vanished from my toolbar and can't be re-added; they don't appear as options in Customiz… (read more)

Is this a new "feature?" The add-ons that I need to interact with frequently have vanished from my toolbar and can't be re-added; they don't appear as options in Customize.

I've DONE the "delete extensions.*" thing and the problem still exists. I even tried creating a new profile, but the icons didn't appear as I installed the extensions. It's as though Firefox has unilaterally decided to remove this feature and didn't warn users about it.

I still HAVE the add-ons and can access them from the add-ons list, but that's inconvenient since there are only a few that I really need to interact with; the rest can stay out of sight and quietly do their thing.

Is this a bug that crept into the latest update, or is it something that you're wishing on users? I've loved Firefox for years for its privacy focus, flexibility and customizability; please don't take an ease-of-use feature away from us.

Asked by jbstory 1 day ago

Last reply by jbstory 10 hours ago

Black corners

Can someone help me get this black awful black corners out?? I don't really know what I've done to have them. With the previous update they weren't there. Thanks! … (read more)

Can someone help me get this black awful black corners out?? I don't really know what I've done to have them. With the previous update they weren't there.

Thanks!

Asked by wherewell 11 hours ago

firefox downloaded a text file sccessfully and firefox indicated that the file downloaded successfully but after two days when i click on downloads it showed me that the file is failed download

I use firefox 109.01 on ubuntu 22.04 (snap package) and i downloaded text file successfully and firefox indicated that the file downloaded successfully and didn't change… (read more)

I use firefox 109.01 on ubuntu 22.04 (snap package) and i downloaded text file successfully and firefox indicated that the file downloaded successfully and didn't change the location of the file , then after two or three days i opened the downloads in firefox and it showed me that the file is failed download and i have the choice to click on retry download then i checked the file and the file is not corrupted.

so what are the possible reasons for that and how to fix this problem.

thanks.

Asked by hesham_khalil246 12 hours ago

Lost passwords and bookmarks

When Firefox automatically updated to 109.1 tonight, I lost all my saved passwords and bookmarks. The bookmarks aren't in a file under 'Restore' in 'Manage Bookmarks' (b… (read more)

When Firefox automatically updated to 109.1 tonight, I lost all my saved passwords and bookmarks. The bookmarks aren't in a file under 'Restore' in 'Manage Bookmarks' (but I had saved them so I got most of them back). But I can't get my passwords. What happened?

Asked by kenhirschkop 22 hours ago

Last reply by kenhirschkop 13 hours ago

Have a backup of sessionstore.jsonlz4 but cant get firefox to use it

So Amazon audible popped up a firefox session with a talking book after I shutdown. So firefox saved this session to restore next time. I shut down firefox while I: 1. I … (read more)

So Amazon audible popped up a firefox session with a talking book after I shutdown. So firefox saved this session to restore next time.

I shut down firefox while I:

1. I understand the file sessionstore.jsonlz4 in session store is a backup of the old tabs. So I saved it

2. I then copied it to the sessionstore folder under the profile. (I only have one folder under the profile folder so it must be the correct target). As a precaution, I also copied the file and renamed it previous.jsonlz4 and recovery.jsonlz4

But I cant get firefox to load it. Firefox stubbornly loads the tabs i just used and then creates new files called previous.jsonlz4 and recovery.jsonlz4 which overwrites my backed up files

So my question is how do I make firefox use the backup file I saved?

TIA/gary

Asked by stamp2 13 hours ago