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Firefox updated on its own and all my data...bookmarks...etc are GONE! WTF????.

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't … (read more)

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't even find a place to import bookmarks!

I am so angry I could chew nails!

iMac 2013 Catalina 10.16.7

Asked by Michael Arnold 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Don't want searches to use ai

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my w… (read more)

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my web browser searches are not under the control of firefox, but for privacy and security I kill cookies when I end browsing sessions. So I am not staying logged in to search engines when I finish my sessions, and setting my preferences to 'no ai assist' on DDG doesn't last session to session because the search engine defaults to 'ai assist' searches now, as does google.

Are there any search engines that do not use ai?

Has anyone written an extension/add-on to FF that would add 'minus ai' to all my searches no matter what browser I use? Or otherwise indicate to search engines that I do not want ai-assisted summaries period?

We've got various privacy options built into FF--this is why it is my preference always--and it would be LOVELY to have a 'no ai' option too.

Asked by Foxfree99 1 month ago

Last reply by Agent virtuel 4 weeks ago

I have lost all my saved sites and passwords even from Sync

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been delet… (read more)

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been deleted. I tried to log out and back in to mozilla and sync, but everything is gone. Over 100 sites and passwords. How this happened ? Where can i ask for help since Mozilla doesn't offer any.

Asked by JoCika_ 4 months ago

Last reply by jmcdb 1 month ago

elements of pages are not loading correction

Hi, just to say, sorry, I’m an absolute idiot, I don’t understand tech at all. I have a VPN, privacy badger and ublock origin. These issues continue whether these three t… (read more)

Hi, just to say, sorry, I’m an absolute idiot, I don’t understand tech at all. I have a VPN, privacy badger and ublock origin. These issues continue whether these three things are turned off or not, so I believe it must be to do with my Firefox settings.

Everything was fine, but now all of the sudden, certain elements of pages will not load.

So for example, today I tried to go to Gizmodo and look at a Star Trek page. Cool. https://gizmodo.com/star-trek-day-announcements-include-a-lego-collaboration-and-a-youtube-kids-series-2000655142

This is not the only site, just an example.

Clicked the comment button to see what people are saying. It won’t load the comments. The comments are completely blocked. They don't exist. When I try to look at the comments, it just shows me another part of the webpage, can't even see the comments.

Thought it was just this site, but then today I was on a plastic surgeon site in Europe to make a payment and it wouldn’t load the payment page.

I tried turning off badger and unblock to make the payment, and it didn’t work.

Honestly I really have no idea what the problem is, I know I’m doing something stupid but I don’t know what it is or how to figure out.

Any help on figuring out what’s going on or where the hiccups for these might be would be welcome.

Thank you!

Asked by Maddyjames 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Persistent Storage

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes … (read more)

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes me to a page that has zero mention of the words "persistent storage". That is a huge UX error. It says to me that really, you don't want me to know about persistent storage, and prefer that I remain confused and feel forced to agree to things I may not really want to, because you're making it difficult to understand what's actually involved. Not cool. Definitely now considering changing my browser after over 20 years.

Asked by David Lenik 1 month ago

Last reply by Denys 1 month ago

drag and drop pictures on iOS

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how… (read more)

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how I can go back to the faster way please?

Thanks.

Asked by ani 4detal 5 months ago

Last reply by bitdecay 5 months ago

Lost of access to the email of my old mozilla accounts and i have lots of saved informations on there.

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymor… (read more)

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

Asked by Linda Mueller 3 months ago

Last reply by George Kitsoukakis 3 months ago

Google Drive not loading properly

Hello, Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to loa… (read more)

Hello,

Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to load fine in Safari and Chrome.

Docs and sheets I already had open, I seem to be able to interact with and edit normally. But navigating the main file path in Google drive, opening folders, and opening files isn't working.

I would really prefer to not switch browsers, as my entire workflow is set up on Firefox.

Suggestions?

Thanks, Sarah

Asked by sarah.schetter 2 months ago

Last reply by Denys 2 months ago

cannot connect to articles on Newsmax other than home page

please provide directions for fixing the navigating inside NEwsmax site Secure Connection Failed The connection to www.newsmax.com was interrupted while the page was l… (read more)

please provide directions for fixing the navigating inside NEwsmax site


Secure Connection Failed

The connection to www.newsmax.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by dvosbein 2 months ago

Last reply by Paul 2 months ago

Lost Tabs

It has always been the case that when I closed Firefox, it asked if I wanted my open files saved and reopened when I opened the browser again. I needed to restart my lapt… (read more)

It has always been the case that when I closed Firefox, it asked if I wanted my open files saved and reopened when I opened the browser again. I needed to restart my laptop and I decided to close Firefox first. It asked if tabs should be saved and I said yes. After I restarted the laptop and reopened Firefox, all of my open tabs (I think about 35) were gone. Can I get them back?

Asked by fredklass52 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

restore tabs does not work

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my hist… (read more)

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my history either.

Asked by bheffe 5 months ago

Last reply by jonzn4SUSE 4 months ago

About to abandon Firefox bc Google Drive no longer works - last call for help

Hi, I recently upgraded my Macbook Pro (running Sequoia 15.6.1) to the Firefox desktop app 143.0.1 (aarch64). Google Drive, which is my company's file-sharing and collab … (read more)

Hi, I recently upgraded my Macbook Pro (running Sequoia 15.6.1) to the Firefox desktop app 143.0.1 (aarch64). Google Drive, which is my company's file-sharing and collab platform, no longer allows me to open and edit documents unless I clear my cache on a daily basis, which is not a sustainable workflow. I either get stuck on "loading" (see screenshot) or the file opens but I cannot edit it. I've also turned off Enhanced Tracking Protection (see screenshot).

I love the Firefox browser and hate to leave it but I'm at my wits' end. Hoping someone can help - thanks!

Asked by meredith.mcglone 2 months ago

Last reply by t.r.ernst 2 months ago

Request for Clarification on Firefox Saved Logins and Account Syncing

Dear Mozilla Firefox Support, I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop. The situatio… (read more)

Dear Mozilla Firefox Support,

I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop.

The situation is as follows:

At some point in the past, I mus thave attempted to access the Plenty of Fish (POF) dating site via the app on my iPhone. Alhtough not presently active, my iCloud account shows a history of the app being downloaded, and stored in the cloud.

I do not recall ever completing an account setup or using the service, but when I check Firefox on my laptop, I can see a username and password saved under Privacy & Security settings for POF.

I am trying to understand whether these saved credentials could have been synced between my iPhone and my laptop at the time of the attempted registration, meaning that they were stored automatically even if I did not intentionally log in on my laptop.

My specific questions are:

Do the Firefox saved logins on my laptop and my iPhone interlink automatically if Firefox Sync is enabled? (i.e., would login data entered on my phone app/browser be stored in the Firefox passwords list on my laptop?)

Is it possible to determine whether the saved username/password for POF was stored via the iPhone app/browser rather than being typed directly on the laptop?

I belive that if login attempts fail due to a non-existent or corrupted username/password, Firefox still store the login attempt details (username and password) even if the login itself did not succeed, can you confirm this? Is there a way of telling which it was failed/sucessful

This is a sensitive and personal matter, and I would greatly appreciate your guidance and any clarification on how Firefox may have stored or synced these details.

Thank you for your support.

Kind regards, A

Asked by info2810 2 months ago

Last reply by Mad Maks 2 months ago

Importing data

I've usede Safari for years, but want to try Firefox. I've tried to import data, bookmarks and so from safari, but can't do it. Firefox says: Select the Safari file. But … (read more)

I've usede Safari for years, but want to try Firefox. I've tried to import data, bookmarks and so from safari, but can't do it. Firefox says: Select the Safari file. But which one? And where do I find it? I've find the app Safari – but there's a lot of files underneath it.

Asked by mikkelhvid 2 months ago

Last reply by Denys 2 months ago

Finding a recently cached webpage

I use Firefox on my Mac. I visited a site yesterday that provided some who.is information. When I returned to the site today, the who.is information has been changed. I n… (read more)

I use Firefox on my Mac. I visited a site yesterday that provided some who.is information. When I returned to the site today, the who.is information has been changed. I need to find the cached page from yesterday (if it still exists) to get the data BEFORE it was changed.

How can I do this?

Asked by tmp003 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago