Firefox Support Forum

Hi there; I like Firefox and I always recommend it to others, please keep it the way it was, simply good privacy and easy to use and work with. It used to was possible to clear cookies for a specific website but now it's gone! and I can't figure out how can I delete/clear cookies for a specific website! I think even if there is a way to do this, you've made it so complicated! it was easy, just click on setting icon next to website address in address bar and clear cookies! once I tried this and it took me to other pages and ended up to clearing all my cookies in entire Firefox! and this made difficulties for me to find all my username and passwords and enter them one by one...

Please make it simple as before. Thanks.

First, I am 78 and never used porn emails. For years, I did not receive porn emails. Some time ago, I started to get them in my spam box. You can't block them since they change their email address each day. Can't Mozilla in some way block them ? I could change my email address but so many friends and business have it.

Problem: Firefox scrolls up to the top of page when I click on any video link on Tiktok site.

Details:

• Problem also exists in Private Window.
• I tried disabling all Extensions and it didn't help.
• Works normal only in Safe Mode.
• Tiktok works fine with other browsers.
• Page works normal 1 time after initial loading. I click on any video and it opens. When I exit video page and land back on video index, problem starts. Any mouse click (right,left and middle) makes FF jump to top of the page (even without scrolling. It's supposed to scroll just like when you press HOME on keyb.).
• 2 different behaviors on Tiktok Main Feed vs Tiktok User's Feed. On the Main Feed, when I click on a video, I see the page jumps to top but it opens the video link after a 1/2 sec delay. On the User's Feed, video link doesn't open. It just jumps to the top and does nothing.

Version: FF 96.0.3 (64-bit) for Desktop PC OS: Win 7 SP2

Any suggestions to pin and fix this?

Hi, for the long time when I have opened an PDF with external application, it was downloaded into system %TEMP%, then deleted after ext. app was closed. Very fine and expected.

Since ca. few weeks such PDFs are now downloaded to Desktop - and not removed afterwards! It's quite annoying to clear them again and again. I've checked, my %TEMP% and %TMP% are set correctly and writeable.

Hello, I would like to know how to remove 'other bookmarks' folder from the right side of bookmark toolbar that showed up suddenly on my browser, it's right after the arrows to show more bookmarks. I can't seem to find a way to delete this.

Since updating my firefox version this morning, 2/10,2022, I am getting the following error message when accessing and navigating the following websites: youtube, yahoo, ncbsports, etc.

XML PARING ERROR: UNDEFINED ENTITY LOCATION: whatever website I am trying to access and navigate LINE 15, COLUMN 43:

I have restarted my computer and still get the error. All of my other computers, which have not be updated, are working fine. I am unable to reinstall the previous version since is not available to me.

Please help.

Hello,

I have a PC with Windows Seven, and a local network 1Gb/s (wired, no Wifi) with a NAS. When Firefox is open, the speed of my local network slow down. It takes about 30 seconds to open a big picture on the NAS when Firefox is open, and 0.5 s when Firefox is closed. Same thing for video. I can't read a video when Firefox is open. With Chrome or other browser all is ok... Firefox version is 91.0.2 64 bits, but same issue with previous version.

I have made a new profile, a new install of Firefox, shut down my firewall and Antivirus, Opening Firefox in safe mode, repair Firefox, but no effect...

Any help will be extremely appreciated!

Thanks!

Hi,

I have 2 online stores built using Wordpress, both use the same theme, 'Storefront' and both using Woocommerce. The site with the issue, I am using a child theme.

Today I noticed the credit card input box on the checkout page is missing on the site with the child theme - the input fields aren't loading at all. (see screenshot) The issue only happens on Firefox and Firefox mobile. Everything displays on Chrome and Edge browsers.

I have deactivated all other plugins and checked after each one to see if the problem persists - it does. I have also tried using the Twenty Twnety-one theme to see if that makes a difference - it does not.

The site has previously been working and all boxes / input fields have been displaying properly until today.

If I inspect the element using FF console the document within the iframe is missing. Yet, when I use the console via Chrome or Edge it isn't (as expected becasue it displays on both browsers).

Any ideas as to why this behavour, will be appreciated - thanks.

Regards,

NOTE: I am using; Windows 7 / Android 8.0 FF 96.0.1 Chrome 97.0.4692.71 Edge 97.0.1072.62

Hi, Since a couple of days ago the "Print Preview" feature is not working properly again. I think we had an browser update. We had another one today and I was hoping the problem was going to be fixed but it was not.

I have the Print set to old (false) mode. I have used this mode for years to print all of my documents and webpages.

This is what is happening. I do my print preview and adjust the scale number accordingly. The print preview shows, I adjust number of pages, preferences etc. then hit print.

The page that prints is not complete. Is missing the part of the right side and bottom. I have not changed any printer settings. I have also changed it back to the NEW(true) printer mode an the exact thing happens. It happens with both webpages and documents. I first realized what what going on when I printed my bank statement and it was missing the right side and bottom of each page.

THIS IS NOT PRINTER PROBLEM!!!!! Using the EGDE and Explorer browsers, the pages print perfectly so it has to be a Firefox problem.

Can you please help me solve this problem. I hate to have to use another browser just to print. I have enclosed pictures of what is happening.

Amy

I'm trying to create a DOS batch file to clear the current profile's cache (web site data only, not cookies). I have it working fine using a hard-coded path of the existing profile (I only have one profile), but I'd like it to remain viable in case a newer profile is created for whatever reason. Is there a way to retrieve the path into a variable?

Thank you!

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience is a guide to the rest of the world - VTT files (which are used to caption HTML video) are no longer read/loaded by Firefox when it is viewing the HTML file locally (i.e. file://). On the web they are loaded as expected. Presumably there's a security setting somewhere in Firefox that now refuses to load the VTTs locally. Maybe under Help > More troubleshooting information there is a setting to change to fix that?

There should be an option to permanently delete specific dates (all bookmarks associated with a specific date) from the list of dates under the "restore bookmarks" option. I want to get rid of the bookmarks associated with several dates, but there is no way to do this unless I can delete the date (or dates) from the list.Otherwise, I cannot delete the objectionable bookmarks associated with those dates. Why not include a delete option when selecting a specific date? Firefox version 92.0.

I'm running 96.0.3 (64-bit) on Windows 7 Ultimate 64-bit. Firefox has suddenly started having trouble with my local library's website. Chrome loads it just fine. Here's a sample URL:

https://jocolibrary.bibliocommons.com/v2/record/S36C592151

Firefox tries to load that for 60 seconds or so and then says "504 Gateway Time-out The server didn't respond in time. "

When I go to the main site:

https://jocolibrary.bibliocommons.com

Firefox will load it, though it takes a while, and everything seems ok except it flashes the message "Could not retrieve availabilities via API. Baker_And_Taylor short-circuited and fallback disabled." When I try to use the Search function on the page, I get the 504 error mentioned above.

I've tried running Firefox without add-ons and the same thing happens. I've tried deleting the cookies for this site as well.

Firefox has never had trouble with this site before late last night.

I'm using the latest version of Firefox (89.0) on both of my Windows 7 computers as well as on my iPhone. I have this really annoying glitch where I'll bookmark a page, and Firefox will occasionally duplicate that bookmark hundreds of times. I've gone in and deleted the duplicates, but then the problem re-occurs, so I'm trying to figure out how to finally fix this! I've already spent several hours looking through your help forums and trying to fix it, but nothing seems to work. Here's what I've done:

I turned off sync on all my devices. I also noticed that I had the iCloud synch extension on one of my computers, so I removed that, since I read that might cause some issues. Then I went and cleaned up the bookmarks on one of my computers, deleting all the duplicate entries, and I exported an HTML version of my bookmarks to my computer and also created a backup .json file. I refreshed Firefox on that computer. And I changed my sync password, since I read somewhere that that would supposedly force my old data to be deleted from Firefox's server.

Then I turned sync back on on that one computer, hoping that the latest version of my bookmarks that were on that computer would now update to Firefox's server. But instead of replacing the old bookmarks file in the cloud, it simply added back the old duplicate bookmarks to my computer (which apparently never got deleted from Firefox servers, despite the password change). Super frustrating. Isn't there a way to force a one-way sync, so the version of the bookmarks file that I have locally -- which has the latest changes -- takes priority??

I then tried going to "Import bookmarks from HTML," hoping that the version I had previously saved would replace this bad, outdated version I had downloaded from the server, but that didn't seem to do anything (I guess import only adds new bookmarks but doesn't delete existing bookmarks?). Could I import the json file instead? If so, how do I do that? I've considered deleting all my bookmarks and then importing the html file again to see if that fixes it, but it looks like the html file doesn't include the bookmarks on my toolbar. Is that correct? If so, I don't want to lose them.

Not sure what this is so glitchy and so difficult to fix. Can someone please help?

Hello I don't why the homepage icon got vanished  ? I can't see it ! I refreshed the browser twice Then I finally removed I installed again and got back all my preferences such as passwords + bookmarks + add ons So, no problem The icon appeared, but after two seconds it was automatically removed. Nothing I did nothing I touched . ??? It is also the Icon of history becomes inside menu in the right side not ( lonely as it was before )

I see this good browser becomes the ever worst 

You, yourselves who damaged it. Not the users

Hey there ! i am working in hospital as Approval Coordinator using https://onlineservices.bupa.com.sa. Before sometimes Firefox was working 100% correctly, but after update , i cannot able to print the document correctly. scale feature is not scaling document , moreover please include some ruler option under print preview screen, so that we can adjust the print. i have been using Firefox for more than 15 years.

For ages I've had it set up that when I open a new tab, I get a bunch of my frequently visited sites and a search bar I have set up to do searches on Google. But a recent update messed this up. If I try typing in a search, it moves over to the search bar. Now, for me, searching from the address bar is ABSOLUTELY UNEXCEPTABLE. I never do searches from the address bar, it is for ADDRESSES and nothing else. I want it to be clear that if I enter something there, it's an address, to attempt to go to this address (I've had a few times where Firefox made this mistake, tried searching for something entered as an address). I just looked up how to disable the search in about:config, great. But this behaviour continues! STILL if I try entering text in the search bar it moves to the address bar anyway!

Is there any way to stop Firefox from moving my cursor? To accept text in the bar in the page? It didn't used to work this way, as recently as a few weeks ago. Because of this idiocy I've had to enable the separate search bar, but I still want to be able to search in the page.

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of being ignored. We want/need tabs bellow address bar. Now, tell us how to simply get tabs below address bar or tell the coders to provide us with the option. And, we don’t care about any excuses as previously provided or outright ignored by them.

Hi,

Another bad change for me after last update. When I click on the NEW Tab I don't see the icons or tiles of my most used websites anymore . Only the top search bar and a down menu with the 10 most used websites. Where did the tiles go?

The article Customize your New Tab page to hide or display content doesn't work . I cannot get into settings to change anything. Is there another solution???? I would like my tiles back.

Thank you,

Amy