Firefox Support Forum

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, drivers, and windows are up to date.

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented with a blank page, or a Firefox error message. Sometimes I'm even presented with the DDoS protection error, even though my computer is clean having being scanned by Kaspersky and Malware Bytes.

I reiterate this and say that it's only Cloudflare sites that are causing problems. Very occasionally they will work for up to an hour or so but most of the time it is error messages or blank pages. Interestingly, other web servers such as Amazon, OVH SAS and Akamai all run with no problems so I wonder what is Cloudflare's problem? Is this something to do with my browser or the web hosting services?

Running Linux Mint Mate 19.2 on two computers. Starting about 2 weeks ago, when trying to sign into providencejournal.com (with a paid subscription) using Firefox 97.0.1, just one of the computers displays an error message, see attached. We have used that site for years without issues, and the other computer still signs in correctly. On the problem computer I have just installed the Opera browser, for test purposes, and with Opera the sign-in succeeds. In F/F, I have tried disabling extensions, allowing all trackers and cookies, and reinstalling Javascript, all to no avail. preference is to use F/F, can anyone offer a solution?

google.com and google related websites doesn't load at all. For example, gmail slowly loads, but loading icon never disappears, loading icon is always shown and then often it shows 'reconnecting' message. This works OK in Chrome.

Steps to reproduce: 1. Open Firefox without VPN - all loads well. 2. Enable VPN - stops loading. If I then disable VPN - it starts loading again.

If I restart Firefox it starts working OK, but after a while stops working again.

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having trouble finding that site." error message.

For example, when visiting, say Verizon.com, the tab will display the aforementioned error to which I press Try Again and the website loads correctly every-time. No hiccups on the refresh.

I've tried the following:

1. I've performed a completely clean uninstall of Firefox and then reinstall
2. Cleared all browser history/cache
3. Removed all extensions
4. Disabled IPv6, HTTPS Over DNS, No Proxy
5. Ran through Firefox's troubleshooting
6. Used Firefox Troubleshooting Mode in the Browser
7. Tested that the problem does not happen while using Edge

I've never had a single problem on Windows 10 with Firefox. Curious if others are experiencing the same issues and if there are any fixes. Nothing else on the PC has changed.

• Windows 11 21H2 2200.348
• Network driver is the latest Win11 edition
• Firefox 95

I have tried everything and cannot manage to load any webpage that prompts a reCAPTCHA. The tab immediately crashes.

1- I've tried several webpages. They all work well until a reCAPTCHA pops up, the tab crashes and creates a dump file 2- I tried uninstalling Firefox, including erasing profiles and all Mozilla folders then reinstalling, and selecting refresh. It sill happens. No addons or extensions, and HW acceleration on and off 3- The problems goes away if I run Firefox on Troubleshooting Mode

Version is 94.0.2 (64 bit) running on Windows 10 21H1 on an i7 1165G7

Am I missing something? Is there a way to do a cleaner install?

Thanks for the help!

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other apps are crashing too.

I'm using Firefox 106.0.1 on Ubuntu 22.10 from Mozilla's official PPA but when I open some websites the browser crashes with the message "Exiting due to channel error.". I found the error could be related to libwebp with LTO enabled, may be it is, but I rebuilt the Ubuntu's package without LTO and one website stopped crashing, dell.com support page, but several others still crash, like amd.com.

So I have never had a problem with YouTube up until yesterday, anytime I try to watch a video and click play or anywhere on the video it just has a circle that spins in the middle around a youtube button, or sometimes just a black screen.

I have tried clearing Cookies & Cache, tried in safe mode, tried with a new profile, disabled hardware acceleration, I even uninstalled and re-installed Firefox.

Still for some reason I am unable to watch videos and only on Firefox, it works fine in Chrome and Edge browsers.

I am at a loss on how to fix this, and I really don't want to have to use two browsers for watching videos and navigating the internet.

Any Ideas?

Also my Internet is not the problem, I have Gigabit Fiber.

For about a month how I find that the Firefox download list opens by itself multiple times during the day. Most of the time I'm not even actively using firefox, it's just idling in the background. When it first happened I figured it'd be a quickly patched bug and so didn't ask around about it. But I've had a ff update since then and it still happens. Does anyone know why this is happening? I have not seen reports of this via search.

I'm on ff 9.0.1.

Submitting using Chrome, which may have to become my default browser.

Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000

Since installing FF 96, the program has stopped loading pages. Will not even load home page. Starting in troubleshooting mode sometimes works, but sometimes does not.

No extensions are installed.` I have tried Refreshing. I have uninstalled and reinstalled. Neither helps. Multiple instances of FF are started with every launch, even when the launch results in a blank page.

Any advice would be helpful.

Thank you,

Steven Sacks

hy! I'm using XP-x86, so the latest version is Firefox 52.0esr A few days ago, I can't use Google search normally, because the search result is displayed as if JavaScript is blocked. Also, I can't change my search settings, the arrow isn't active. I started FF in safe mode, but no change. Any help is appreciated.

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

I tried signing into google, but when I type in my gmail address and click next, nothing happens. I tried with chrome and it worked. I cleared my cookies and cache, updated and reinstalled firefox and the problem persists. This first happened around a week ago. I use arco linux with xfce. Thanks

I use a particular web site frequently :

https://www.triumph-trophy.com

On all of the Pages at this site there are Advertisement banners, one across the top of the page, and one down the left side of the page.

Clicking in those Banners used to open the respective advertisers Site. I can't remember now whether it opened in a new Window or a new Tab.

Recently, and possibly since one of the latest Firefox updates, these Advertising Banner Links have stopped working, and nothing at all happens if they are "clicked".

They DO work if I right click and select "Open link in new tab", or "Open link in new window"

They DO work when clicked if I open the Page in Google Chrome.

I have followed advice from previous similar reported problems, without success.

I don't have any Extensions enabled, and am running the Default Theme. I have cleared the cache and Cookies.

Any ideas ?

Thanks.

On certain pages, the rendering is completely off. For example, on Vimeo.com, all the text is gone (see attached pics). I tried Refresh Firefox, but the problem persists. I tried Troubleshoot Mode and that fixes the problem. But when I restart and disable all of my extensions, the problem continues.

This only happens on my work computer Firefox. The Firefox versions at home on multiple computers work just fine.

Any thoughts?

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.

I am running Firefox (Flatpak) on Debian 12 and I use a Nelko thermal label printer. I had installed nelko-printer-driver previously and had no issues printing on Firefox but, due to an issue with Debian, I had to reinstall Debian 12. Now, when I try to print a document then Firefox immediately crashes. I have tried:

• Uninstalling the Flatpak and deleting app data
• Help > More Troubleshooting... > Clear Saved Print Settings
• about:config > Reset modified printer settings
• Uninstalled/reinstalled nelko-printer-driver
• Restarted

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a friend of mine who uses IE cant load them either, however, she CAN load them on her Tablet. As a historian, I really need to get these records for my research, so I was wondering if someone could go to the site and see of the records appear for them to be downloaded. This is a direct link to one of the records:

link text

While this is the main page were you enter the name you are looking for: link text

If you discover anything, please let me know. Thanks!

For a few months, I have encountered an issue with videos playback on my browser. On most websites (including Reddit, Dailymotion, and even some videos on YouTube), whenever I scrub back a video, it will stop for about ten seconds, while the audio keeps playing.

My current extensions are: Metamask, Bionic Reader, uBlock Origin, Return Youtube Dislike, and TWP Translate Web Pages. I have tried using Troubleshooting mode, but the problem persisted, so I think it's not because of my extension.

My OS is Opensuse Tumbleweed, with Firefox version 155.0.3. I didn't have this issue with Firefox ESR on my previous Debian 11 installation. I hope someone can find a solution for this, as it is extremely troublesome switching to Chrome whenever I want to watch videos.