Showing questions tagged: Show all questions
  • Solved
  • Archived

Connecting to Brighthouse

When trying to connect to web site. We are sorry for the inconvenience; there was a problem processing your request at this time. Please contact Brighthouse Financial on… (read more)

When trying to connect to web site. We are sorry for the inconvenience; there was a problem processing your request at this time. Please contact Brighthouse Financial on (800) 882-1292 for further assistance. It works with Chrome and Edge. Contacting Brighthouse, they blame it on Firefox. Security settings? Worked until last update to Firefox. Does not work on any computer I have

Asked by soular21804 1 year ago

Answered by soular21804 1 year ago

  • Solved
  • Archived

Can't find tabs or see an opened new tab in 89, and I have over 100 open

My Sessions and Session Boss know I have all my tabs open presently. I can't see the tabs & I can't right click a bookmark and see a 2nd tab open. I had the tabs at t… (read more)

My Sessions and Session Boss know I have all my tabs open presently. I can't see the tabs & I can't right click a bookmark and see a 2nd tab open. I had the tabs at the top and just under the bookmarks bar. Now it is just one long blank bar. I disabled and then re-enabled proton, which is the worst upgrade experience ever. I changed to a simple theme, still no tabs. I downloaded the previous version 88, but it will start a new profile. I just want where I was 2 hours ago. I'll attach an image of the left upper screen with the blank tab bar.

Asked by lepiane 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Browser won't open any sites

I'm out of tricks here. Last night I updated Windows on my desktop (Windows 10) and after several hiccups and restarts the computer is operating correctly...except for Fi… (read more)

I'm out of tricks here. Last night I updated Windows on my desktop (Windows 10) and after several hiccups and restarts the computer is operating correctly...except for Firefox. The browser window opens normally but clicking on any bookmark or typing a web addy manually does nothing...it just stays blank. When using a bookmark, no address propagates to the address bar. In an effort to fix this I have done Firefox refresh (a few times now), run Firefox in troubleshoot mode (a few times and at least once this caused Firefox to crash), uninstalled and reinstalled Firefox (twice, second time WITHOUT saving prior account settings), restarted computer and uninstalled adblocker.

Absolutely NO change from any of this. My laptop (Apple with Firefox) works fine and the desktop WILL browse just fine on MS Edge, so this is not a connectivity problem. Any ideas on fixing this would be greatly appreciated. TIA

Tim

Asked by tjhartney 1 year ago

Answered by tjhartney 1 year ago

  • Solved
  • Archived

Cursor goes to address bar instead of search bar

In Ubuntu 18.04, I bring up a new page, click in the search bar in the middle of the page. Then when I start typing it jumps to the address bar although I have already pl… (read more)

In Ubuntu 18.04, I bring up a new page, click in the search bar in the middle of the page. Then when I start typing it jumps to the address bar although I have already placed and preferred the search bar to the right. No! NO! NO!

I use Duck Duck Go but Google does the same.

It is bad enough that the upgrade was automatically loaded but on top of that, changing preferences including dumping my home page. Change privacy settings without asking ( to a lower level on top of that ).

Really POOR form.

Asked by dee3 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Mac 11.4 Unable to connect to websites

I have been using Firefox for years; I trust and rely on your web Browser and use it almost exclusively. I have been unable to use Firefox on a site that I have used for… (read more)

I have been using Firefox for years; I trust and rely on your web Browser and use it almost exclusively. I have been unable to use Firefox on a site that I have used for years. I have also been having trouble signing into other sites as well. I cannot figure out how to fix the problem. I am not a computer expert and it would be great to have someone walk me through what I need to do. HELP!!!!!

Asked by Walleye87 1 year ago

Answered by Walleye87 1 year ago

  • Solved
  • Archived

How do I set a different home page and home button.

I want the home page to be blank when I open the browser, I want the home button to a URL. This was possible in older versions, and when you then updated the browser it … (read more)

I want the home page to be blank when I open the browser, I want the home button to a URL. This was possible in older versions, and when you then updated the browser it maintained this difference - if it was already set. I did that once but I don't remember how far back on versions that is an option. Is it possible to do this in 89? If not, how far back should I go to install, make my home page and home button settings, then update to the current version. Then we're all good.

If you could supply a link to the correct FF file (windows 10, 64bit) that would be even more good.

thanks

Asked by callingdoug 1 year ago

Answered by callingdoug 1 year ago

  • Solved
  • Archived

Upgraded from Firefox 88 to 89.0.2 on Mac OS 11.4 and found some websites displaying blank pages

Upgraded from Firefox 88 to 89.0.2 on Mac OS and found some websites displaying blank pages. https://docs.github.com/en/get-started/getting-started-with-git/caching-your-… (read more)

Upgraded from Firefox 88 to 89.0.2 on Mac OS and found some websites displaying blank pages.

https://docs.github.com/en/get-started/getting-started-with-git/caching-your-github-credentials-in-git Displays a white page. Other Github pages are fine.

https://app.pluralsight.com/player?name=f83ca95c-74e2-4a1d-8742-62b34ec47906&mode=live&clip=0&course=code-school-git-real&author=gregg-pollack Displays a dark grey page.

Both these websites were working fine in Firefox 88.

Any help much appreciated.

Asked by Dean Edridge 1 year ago

Answered by Dean Edridge 1 year ago

  • Solved
  • Archived

No longer have lines between my unused tabs - HATE IT!!!!!!!

This: https://blog.mozilla.org/addons/2021/04/19/changes-to-themeable-areas-of-firefox-in-version-89/ Says that I can’t have lines separating my unused tabs anymore. This… (read more)

This: https://blog.mozilla.org/addons/2021/04/19/changes-to-themeable-areas-of-firefox-in-version-89/

Says that I can’t have lines separating my unused tabs anymore. This is SO annoying. Can anyone help me get borders between my unused tabs?

Also, WHY ARE YOU DOING THIS Mozilla? Now I have to stop EVERYTHING that I am doing and research how I can make your browser work the way I want it to. Why do you always assume that you know what is best for me?

I tried the "Stylish" add-in but when I try to install a specific style from their site - nothing happens.

The Firefox Universe is extremely vast, and trying to Google “lines between my unused tabs” is getting me nowhere. I don’t know how to develop themes. I don’t code. I just want the browser to look like it did last week. Is it really so much to ask?

Every. Single. Time. I update Firefox - I regret it!!!

Asked by LAinWLA 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

FF89 Tiny Font Size

Ever since upgrading to FF89, some websites don't increase the font size when I zoom in using ctrl+mouse wheel. The default seems like 9px, really hard to read. Facebook… (read more)

Ever since upgrading to FF89, some websites don't increase the font size when I zoom in using ctrl+mouse wheel. The default seems like 9px, really hard to read.

Facebook is a culprit. Also OctoPi, a local service. Facebook, at least, uses rem units. Doesn't react to zooming in.

Debian 10 Buster

Asked by Tim Finley 1 year ago

Answered by Tim Finley 1 year ago

  • Solved
  • Archived

this website is not working

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next. https://bannergress.com/banner/self-s… (read more)

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next.

https://bannergress.com/banner/self-similar-across-scale-24c4 The box in the upper left should be scrolling to display the whole picture. The problem is with every page of this site; I selected this particular page as an example.

scrolls on this computer: desktop Windows 10 Pro v 20H2 Firefox v 89.0.1

doesn't scroll on this computer: laptop Windows 10 Home v 20H2 Firefox v 89.0.1


What I've tried on the laptop so far (none of these solved the problem):

tried in a private browsing window

tried in Troubleshoot Mode

uninstalled Firefox deleted default profile folder (that was the only profile) deleted profiles.ini reinstalled Firefox

Asked by CharleneTX 1 year ago

Answered by CharleneTX 1 year ago

  • Solved
  • Archived

Difficulty restoring corrupt .sqlite files.

I installed the IDM addon and it caused my browser to revert back to an earlier version, thus corrupting my places and favicons files and causing me to lose five years wo… (read more)

I installed the IDM addon and it caused my browser to revert back to an earlier version, thus corrupting my places and favicons files and causing me to lose five years worth of history. I have sqlite3 and I have tried seeking help from many different places, but I'm a neophyte when it comes to command line stuff and a lot of the information I have come across is either impertinent to those specific files, outdated, or has dead links. At this point, I'm willing to give the files to someone more tech savvy than I am so that they can fix them for me if I have to.

Please help me, either through instructions, or through direct repairs. If it's not possible, I can sync with my other devices and import six months worth of largely similar browsing history, but I'd rather it not come to that.

Asked by Ytrondomi 1 year ago

Answered by Ytrondomi 1 year ago

  • Solved
  • Archived

Mozilla firefox gets disconnected intermittently

Hello My firefox is getting disconnected that lasts for a couple of minutes and then the connection gets restored. It is frequent and has been taking place since a few da… (read more)

Hello

My firefox is getting disconnected that lasts for a couple of minutes and then the connection gets restored. It is frequent and has been taking place since a few days ago. The problem is only in Mozilla Firefox and all the other software tools are well connected to the internet. I tried to fix the problem by refreshing the firefox and then uninstalled it and re-installed it but the issue remains.

I would appreciate any help.

Cordially

Houman

Asked by hoomangurbani 1 year ago

Answered by hoomangurbani 1 year ago

  • Solved
  • Archived

How to get the icons in bookmarks to be filled again and not only outlined

With the annoying new Update from FF89 is besides everything almost 1 color (what can be fixed by changing the protons to false) The bookmarks are only outlined Very ann… (read more)

With the annoying new Update from FF89 is besides everything almost 1 color (what can be fixed by changing the protons to false) The bookmarks are only outlined Very annoying and harder to see!!! how can i change it to filled again?.. can not find it in about:config

Asked by Firefoxuser 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Cut and paste no longer works with Google Translate on linux

This problem has been around since the latest version of the old version, and has carried across into the new version. Ctrl+A, Ctrl+C and Ctrl+V no longer work with Goog… (read more)

This problem has been around since the latest version of the old version, and has carried across into the new version. Ctrl+A, Ctrl+C and Ctrl+V no longer work with Google Translate on linux. I have tested in other browsers and it they all work fine. Firefox on Windows also works fine, this problem seems specific to linux.

When you press any of the Ctrl combinations it simply deselects everything and moves the cursor to the end of the text. Mouse works, but it's not practical if you are cutting and pasting all day long.

Site: https://translate.google.com Firefox version: 89.0.2 (64-bit) OS: Ubuntu 20.04

Google Translation is critical to my work so my current solution is I no longer use Firefox. I hope that someone knows of a quick fix, or if it's a bug it's easy to fix as I'd hate to permanently move away from Firefox for something like this.

Thanks!

Asked by decaffeinated tea 1 year ago

Answered by decaffeinated tea 1 year ago

  • Solved
  • Archived

slider scrollbar invisible

I like to use the slider for scrolling though long articles and back. But many times I can't find the slider, it stays invisible until I hit it by accident. This is crazy… (read more)

I like to use the slider for scrolling though long articles and back. But many times I can't find the slider, it stays invisible until I hit it by accident. This is crazy, why can the slider in the scrollbar not be visible all the time? there is no option to deactivate the stupid rule that hides it. Please somebody an idea for a workaround or so. Different themes don't change that uncontrollable hiding behaviour that happens in Firefox, but also thunderbird Thank for helping me Ferdinand

Asked by fam van dieten 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Why does Firefox 89.0 have 2 search bars? What's the point of that?

For starters, I want to type my search in the larger, lower search bar, but more often than not, what I'm typing shows up in the smaller search bar that is higher up on t… (read more)

For starters, I want to type my search in the larger, lower search bar, but more often than not, what I'm typing shows up in the smaller search bar that is higher up on the page and not on the bar where I'm typing. That is annoying.

But even more annoying: whenever I start to type what I want to look for, a drop-down menu appears with lots of suggestions for me, and those suggestions hide the lower search bar. As soon as I type one letter, the drop-down menu appears with lots of guesses about what I want. I don't want suggestions cluttering up my page ~~ I just want to type without all of that clutter. I'd leave an added image, but it won't let me take a screen shot of what I'm talking about.

Is there any way for me to disable the drop-down menu with suggestions? I HATE IT! Just let me type what I want to find!

Asked by j.d.scott44 1 year ago

Answered by Franz_von_Suppe 1 year ago

  • Solved
  • Archived

I absolutely bloody hate the new dumb look for the shortcuts is there a way to change it back?

After the update to 89.0 the Shortcuts have taken an 'visual upgrade' that makes all the images chosen for them half as small as they need to be because they need to have… (read more)

After the update to 89.0 the Shortcuts have taken an 'visual upgrade' that makes all the images chosen for them half as small as they need to be because they need to have a 'cute little grey border' almost as big as the image between it and the corners of the square.

I have twenty four shortcuts, that I differentiate at a glance through the images without having to stop to read the text on each one and this stupid change is really roasting my mellows, I have taken a look and haven't found any option to revert it to the previous look, anyone knows any way to do it or do I have to install the previous firefox update and stop updating and give up security updates to save myself from this stupid change?

[Offensive content removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by wemaxi6674 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

CSS element incorrect rendering

The CSS element, below, is not rendered properly in the current version of FireFox for Windows. I first noticed it with the introduction of FF 89.0. If a web page with th… (read more)

The CSS element, below, is not rendered properly in the current version of FireFox for Windows. I first noticed it with the introduction of FF 89.0.

If a web page with this element is scaled, the image contained within the element does not scale. This element renders properly in other browsers (Edge, Chrome, Samsung, etc.), and the current Firefox for Android. There may be other CSS elements that use some component of this that also will not render properly, but I didn't test for them.


.pixHolder a { position: relative; display: block; background: transparent url(xxxxxx.gif) no-repeat 0 0; /* image does not scale */ border-style: hidden; height: 100px; /* size not relevant */ margin-left: 20px; z-index: 20; }

Asked by neil58 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago