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The SAS site blocks me.

SAS booking site blocks me when I try to book flights because it thinks I'm a BOT. I was advised by SAS to use Microsoft Edge and I didn't have any problems. I've used F… (read more)

SAS booking site blocks me when I try to book flights because it thinks I'm a BOT. I was advised by SAS to use Microsoft Edge and I didn't have any problems. I've used Firefox for years and I don't want to change to Edge. Thanks Neil Tarbet

Asked by Neil Tarbet 18 minutes ago

Dont know why some pages shows me in russian language

Hello. I have put my language everywhere on the settings which is latvian. For possible translations i have only put english. Some pages, for example, whatsapp web is sho… (read more)

Hello. I have put my language everywhere on the settings which is latvian. For possible translations i have only put english. Some pages, for example, whatsapp web is showing in russian ( i mean the app data for sure, not the messages), also some homepages i use open automatically in russian. How can i put latvian by default or if its not available for the homepage, put english automatically?

Asked by Edgars Rudzītis 3 days ago

Last reply by zeroknight 33 minutes ago

Spell Check (GB) highlighting false positives

I have language set to English (GB) but am being constantly annoyed with words like "colour" being underlined as badly spelt. Why aren't you using an English (GB) diction… (read more)

I have language set to English (GB) but am being constantly annoyed with words like "colour" being underlined as badly spelt. Why aren't you using an English (GB) dictionary?

Asked by adampembs 1 hour ago

Last reply by zeroknight 46 minutes ago

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan: ClamAV: Win.Trojan.Spora-7724442-0 I know this is going to turn out a false positive because VirusTotal c… (read more)

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan: ClamAV: Win.Trojan.Spora-7724442-0 I know this is going to turn out a false positive because VirusTotal came up with no flags but can someone at Mozilla get this flag cleared at Jotti's/ClamAV ? thanks

https://virusscan.jotti.org/en-US/filescanjob/20cqpwvtma

Asked by catrike 6 hours ago

Last reply by James 6 hours ago

firefox won't go to any sites!!

Concurrent with the most recent automatic windows update (may or may not be the problem), Firefox with duck-duck-go will not go to almost any site. All I get is a spinni… (read more)

Concurrent with the most recent automatic windows update (may or may not be the problem), Firefox with duck-duck-go will not go to almost any site. All I get is a spinning icon or a blank page, not even any error messages. This was even true trying to go to this page until I restarted in trouble shooting mode. Until I can get Firefox working again I have been using Chrome with duck-duck-go. Note any search, i.e. 'hotels in Italy' or even 'MSN' do the same: spinning icon or blank page!! Any help would be appreciated. Also I noticed that my bookmarks were missing and there was no bookmarks drop-down on my tools line. I have run malware bytes and it showed clean, same with CCleaner. I have re-installed Firefox; no difference. Please help. and also, any way to find and replace my extensive bookmarks list? I have reduced my privacy to near zero and turned off firewalls and all limits I could find while testing for that. That did not change anything.

Asked by onefoozer 5 days ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

Two gmail accounts

I have logged out of one Gmail account and want Firefox to use another, but Firefox ignores the one I want to use. How do I get Firefox to recognize a certain Gmail acco… (read more)

I have logged out of one Gmail account and want Firefox to use another, but Firefox ignores the one I want to use. How do I get Firefox to recognize a certain Gmail account so I can receive mail?

Asked by glassguru1345 22 hours ago

Last reply by cor-el 18 hours ago

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks ba… (read more)

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

Asked by tuscolatexan 1 day ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

Sometimes when I type a new URL into the address bar, browser just reloads the current page

Every once in a while, maybe once or twice a week, I'll press Cmd+L to highlight the address bar, type a URL for a new website, and press enter, and instead of going to t… (read more)

Every once in a while, maybe once or twice a week, I'll press Cmd+L to highlight the address bar, type a URL for a new website, and press enter, and instead of going to that new website Firefox just reloads the current page. It seems that this happens exclusively when the current website is gmail.com. (I might be wrong) I can't remember it happening on any other website. This problem has been occurring for me for the past year at least. Any recommendations?

Active AddOns are

  • 1Password
  • DuckDuckGo Privacy Essentials
  • HTTPS Everywhere
  • uBlock Origin

Asked by Travis 1 day ago

Last reply by zeroknight 1 day ago

little window in right lower corner

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manua… (read more)

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manually every time it appears. Where did it come from and how do I get rid of it?

Asked by weary 1 day ago

Last reply by zeroknight 1 day ago

2FA Sometimes Only Accepts Hardware Key for Biometrics Instead of Touch ID

When choosing biometrics for 2-factor authentication, sometimes Firefox will only prompt for a physical hardware key, and Touch ID does not work. Support for built-in bio… (read more)

When choosing biometrics for 2-factor authentication, sometimes Firefox will only prompt for a physical hardware key, and Touch ID does not work. Support for built-in biometrics is inconsistent.

For reference, I am using Mac OS Sonoma 14.4.1 with an ARM processor.

Asked by Sarah 1 day ago

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

Unable to run firefox. I get the error message. (see attached screenshot) After terminating firefox processes, I attempted to create a new profile. and see an error mess… (read more)

Unable to run firefox. I get the error message. (see attached screenshot) After terminating firefox processes, I attempted to create a new profile. and see an error message. (see attached screenshot)

Asked by P J 1 day ago

Last reply by cor-el 1 day ago

I am a senior citizen, not very computer literate and just want some technical support from Mozilla

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem. … (read more)

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem.

Asked by samandmort2 1 day ago

Last reply by cor-el 1 day ago

firefox extension can't read and change data on this site

why can't I use the lingq importer extention? I get a message for all my extentions that says: firefox extension can't read and change data on this site. It's preventing … (read more)

why can't I use the lingq importer extention? I get a message for all my extentions that says: firefox extension can't read and change data on this site. It's preventing me from using the LingQ importer extention.

Asked by ElJay1951 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

browser

Thank you for your assistance in advance. Since I updated my browser, I've encountered some issues when trying to maximize the virtual screen in my tv. I use a Mac and co… (read more)

Thank you for your assistance in advance. Since I updated my browser, I've encountered some issues when trying to maximize the virtual screen in my tv. I use a Mac and connect the screen to a web TV to watch YouTube in my big tv. However, when I click to maximize the window, the connection becomes unstable, and the virtual screen disappears every time I click the YouTube icon to do this. This problem never occurred before. I would appreciate your help in resolving this issue. Please let me know if you require any additional information from me.

Asked by A77EXOTICFLOWER 1 day ago

Salesforce issue with new Firefox version 125.0.2

I am a Salesforce (improveit! 360) user, exclusively browsing with Firefox for over 12 years without any problems. The most recent Firefox update 125.0.2 (64-bit) has ca… (read more)

I am a Salesforce (improveit! 360) user, exclusively browsing with Firefox for over 12 years without any problems. The most recent Firefox update 125.0.2 (64-bit) has caused an issue with my staff calendar. I have reached out to improveit! 360 they are a force.com developer and they will not help, said the error is caused by Firefox interpreting the code. I have figured out a work around to get the calendar to load correctly for a short term solution. Below is a screenshot of the error, any help would be greatly appreciated.

Asked by Rodney0909 1 day ago

yubikey stops working after X hours

hello everyone; i have a strange issue with my yubikey and firefox on redhat linux 8. (i can't upgrade to red hat 9 and it's technically oracle linux) its works fine fo… (read more)

hello everyone; i have a strange issue with my yubikey and firefox on redhat linux 8. (i can't upgrade to red hat 9 and it's technically oracle linux)

its works fine for the first x hours (where x is usually between 1 and 3 hours) and then firefox will invariably stop recognizing the yubikey touch. yubikey works with any other application in that journalctl shows that systemd is aware of it's existence when i plug/unplug it and i get a string in my terminal and text editors whenever i touch they key both before and after it stops working with firefox.

i've tried these things but the behavior is still the same: - regenerating my ~/.mozilla configuration directory - toggling all *webauth* keys in about:config - switching from yum to flatpak firefox installation - switching from gnome to kde to xfce - switching from Wayland to X11

there are no error messages; journalctl doesn't show any either; and chrome doesn't seem to have this problem, but i don't trust chrome and, interestingly, chrome exhibits the same behavior when using xfce.

the only thing that works reliability is rebooting each time it happens and, as you can imagine, that's 100% intrusive and i lose all momentum in my productivity.

here's details on my system:

Firefox version: 115.10.0esr (64-bit)

OS: Red Hat Enterprise Linux release 8.9 (Ootpa) Oracle Linux Server release 8.9 5.15.0-205.149.5.1.el8uek.x86_64

X Windows info: gnome-session-wayland-session.x86_64 3.28.1-21.0.1.el8 @AppStream libwayland-client.x86_64 1.21.0-1.el8 @AppStream libwayland-cursor.x86_64 1.21.0-1.el8 @AppStream libwayland-egl.x86_64 1.21.0-1.el8 @AppStream libwayland-server.x86_64 1.21.0-1.el8 @AppStream qt5-qtwayland.x86_64 5.15.3-1.el8 @AppStream xorg-x11-server-Xwayland.x86_64 21.1.3-12.el8 @AppStream

I have support licensing from both Oracle and Yubikey and i've asked them for help and they both point the finger at each other so i'm stuck with this; any help would be appreciated!

Asked by davidalphagamma 3 days ago

Last reply by zeroknight 2 days ago