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I can't access the Firefox browser

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxve… (read more)

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxversion <=124.0.1

Asked by Christine O'Sullivan 4 weeks ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

Unknown htm file with random name and zero size in Downloads folder

Hello there, Today i found that there is a htm file in my Downloads folder which I haven’t download it. The name is 65k7m58G.htm with zero bytes size. I opened it with… (read more)

Hello there,

Today i found that there is a htm file in my Downloads folder which I haven’t download it. The name is 65k7m58G.htm with zero bytes size. I opened it with notepad and is completely empty. I’ve checked my downloads window in FF (ctrl+j) to see where that file downloaded from but it’s nothing there!

Is there any known bug that generates empty htm file in Downloads folder?

by the way I checked my whole system with Eset smart security and everything sounds good.

Thanks

Asked by Webigo 3 months ago

Last reply by Terry 3 months ago

How do I disable the mozilla.com news popups?

How do I disable the mozilla.com news popups? I keep getting annoying news popups with Mozilla.com written at the top of the popup. Todays was USAToday. I did not reques… (read more)

How do I disable the mozilla.com news popups? I keep getting annoying news popups with Mozilla.com written at the top of the popup. Todays was USAToday. I did not request this and I want it gone.

Asked by jefrdno 4 months ago

Last reply by cor-el 4 months ago

Firefox stops audio playback when on a teams meeting while using a BT headset. Is there a way to prevent firefox from stopping audio playback?

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio.… (read more)

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio. I changed my windows audio devices to output through the Communications device for the headset. Then I played the audio on a tab. The audio played for a few seconds before stopping again.

I understand that this is behaviour intended to let you take a call or meeting without having to manually pause any open tabs you might not have at hand, but I would like Firefox to understand I really want that audio to play without thinking it knows better. Is there any way to disable this behavior?

Asked by ardyvee 2 months ago

Last reply by Patiphon Sasungnern 3 days ago

Page refresh problems not covered elsewhere Firefox ESR 115.9.1

Goodd day from UK I run firefox esr 115.9.1 and find the the F5 refresh key does NOT refresh the images. The same applies when using the "reload" icon in the menu. Read… (read more)

Goodd day from UK I run firefox esr 115.9.1 and find the the F5 refresh key does NOT refresh the images. The same applies when using the "reload" icon in the menu.

Reading other posts, nothing seems to apply here.

There are NO add-ons at all and everything is cleared on close. The text DOES seem to change.

As a web developer checking updates this is extremely annoying as only hope is keep closing the browser (to clear everything) and restart - the loads new images etc.

I use several versions of Firefox (2, 20, 56) to ensure compatability with olf browsers and it seems to be only those over 100 with this issue.

Does anyone know if this is a "feature" or a"bug" and is there any simple (!) way around the issue?

Thanks

p.s. ALWAYS happens, not intermittently

Asked by firefox2030 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Firefow shortened amount of available homepage shortcuts

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to… (read more)

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to organize or split my shortcuts better. This morning, it decided to move all shortcuts together. As per the "Before" and "After" screenshots attached.

Usual disclaimers: Firefox 125.0.1 (64-bit) on Windows 10 No Config edits No extensions currently installed manipulate, affect or otherwise influence shortcuts

Please advise.

Asked by RC PD 1 week ago

Last reply by zeroknight 1 week ago

Unable to open Zoom meetings via browser

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the … (read more)

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the Zoom meeting would automatically open. That doesn't work anymore. I have to "join via browser but I don't have the meeting id. Why has this become so difficult? Zoom denies being the problem so now I wonder if it's the browser.

Asked by vtjxdgqtcj 1 day ago

Last reply by zeroknight 13 hours ago

OneDrive search stopped working in Firefox

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I ha… (read more)

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I have uninstalled/reinstalled. Power off/Power on my system. Confirmed I am using the latest version. The search on OneDrive works in Chrome, but I prefer using Firefox. Any other suggestions I can try?

Thanks

Asked by Vince 5 months ago

Last reply by zeroknight 5 months ago

Microsoft Outlook sign in screen does not load

Microsoft Outlook sign in screen does not load on Firefox. Please see the attached image. Every time I need to read my mail I have to open Chrome , which definitely I wan… (read more)

Microsoft Outlook sign in screen does not load on Firefox. Please see the attached image. Every time I need to read my mail I have to open Chrome , which definitely I want to get rid for good. Any solution ?

Asked by Ron Wolpa 3 months ago

Last reply by cor-el 3 months ago

  • Archived

Firefox - laggy scrolling since 98.0.

OS: ArchLinux DE: i3wm, X11 GPU: GTX770, Kepler, proprietary nvidia driver Firefox version: 98.0(64-bit) Hi! Since updating Firefox to 98.0 I've been experiencing sudden… (read more)

OS: ArchLinux DE: i3wm, X11 GPU: GTX770, Kepler, proprietary nvidia driver Firefox version: 98.0(64-bit)

Hi! Since updating Firefox to 98.0 I've been experiencing sudden performance drops(lags/freezes/stutters) while scrolling. `about:support` page shows that compositing is `WebRender`. The issue occurs with fresh profile without any addons installed and also in `firefox-nightly`(100.0a1). However, scrolling is totally smooth in 97.0.2 and earlier versions of Firefox.

What changes in Firefox 98 could cause this, and are there any settings in `about:config` I can try to tune to solve the issue? These are the settings I've always used, and, as I mentioned, scrolling was smooth before 98.0:


gfx.webrender.all = true general.smoothScroll.mouseWheel.durationMaxMS = 400 general.smoothScroll.mouseWheel.durationMinMS = 200 mousewheel.min_line_scroll_amount = 40 mousewheel.system_scroll_override.enabled = false

Asked by Alexey104 2 years ago

Last reply by mjstep61 1 year ago

  • Archived

Invalid Symlinks in Ubuntu I am using 97.0.2

I have a locked file that shows up as Invalid Symlinks error. I am not sure but I think it may be Profile.ini Here is what I am getting that tells me its a Non-Existent D… (read more)

I have a locked file that shows up as Invalid Symlinks error. I am not sure but I think it may be Profile.ini Here is what I am getting that tells me its a Non-Existent Destination file. My question is why is it Invalid symlink and what can I do to fix it? Here is what I get: Lock In symlink folder /home/butch/.mozilla/firefox/6q1a4nt2.default-release 127.0.1.1:+2708 type of error Non-existent Destination File 2022-03-08 21:15:25

When I deleted it wouldn't open so I had to completely reinstall it. My Email address is: [removed email from public]

Butch Owens

Asked by butchowens 2 years ago

Last reply by cor-el 2 years ago