Firefox Support Forum

New install of Firefox set up with a 'wrong' email account. Tried to use the 'Mozilla account' page to fix this by using secondary email and then making it primary. But the secondary email I want to use is not allowed by Firefox giving an 'Account already exists' error. What should I do?

There are a few websites (e.g., https://thehermitagehotel.com/) that show up as a white screen (see attached) when I visit them from Firefox using my usual settings, but show up correctly if I use Firefox in private browsing mode. Turning off enhanced tracking protection does not resolve the problem. My browser privacy in Settings is set to "Custom" with everything checked, but changing to Standard and reloading the site does not fix the issue. As I noted above, the only thing that works is to open the site in private browsing mode. Most sites work fine. This problem is limited to 2-3 websites. My version of Firefox is 125.0.1 .

Hi there,

About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've googled a ton and tried all the things I can find to try, but nothing is working. I am by no means a tech person and so I'm out of ideas and need some help. I know I can use Safari, but I really hate using it and prefer Firefox. Any ideas on what to do? I am using a MacBook Pro - Sonoma 14.4.1

Thank you so much! Jocelyn Pascall

Am trying to update my email address. When I try to make the secondary the primary, it wants a verification code entered. The field for this code will not let me paste it or enter it manually. Will this glitch be fixed soon?

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to press the full screen button multiple times to move it down to a small box. I am using Firefox on a Mac laptop.

I added the Save to Pocket (mini) extension to Firefox 125.0.2 today. When I look at the collection of articles I've saved to Pocket (I've been using Pocket for years) in the browser, I only see 8 articles. But when I open Pocket on my iPhone and iPad, the list of articles I've saved is much more longer (an estimate would be between 50 and 75 articles saved to Pocket). I haven't found any articles in Mozilla support to help me solve this. Thanks

I'm running a UI deployment with a web-app and Firefox on an Ubuntu system.

I'm running Firefox with the flag "--kiosk" to place it into kiosk mode (booted from the command line upon system boot). This works fine, and boots up Firefox to the page I want (my web-app) in kiosk mode (full-screen, etc.)

However, I get very annoying popups that are not acceptable for deployments in front of customers. I have tried, but CANNOT suppress all of them, or, when I thought I did, they came back a month later.

Popups:

1. "Keep pesky trackers off your tail. Open my links with Firefox" 2. "Welcome back" 3. Others like this...

These are Firefox browser popups, not related to popups that other websites can put up, and block the entire screen with an overlay until they are dismissed. My deployments are only going to a single web-page that I control (which has no popups) and there is no keyboard on the deployed system, so people cannot navigate elsewhere.

Things I've tried:

1. Firefox is installed via snap, which provides "snapshotting" configuration for the Firefox snap. I loaded Firefox, cleared the annoying dialogs, and then took a snapshot (theorying that I set Firefox configuration when doing this, and I capture that in the snapshot) and re-installed it onto a new system. Still go popups 2. Looked into user.js preferences. I can install this file onto the system, so I looked through https://searchfox.org/mozilla-release/source/remote/shared/RecommendedPreferences.sys.mjs and this is how I initially got all the popups to disable themselves. I looked through that list and tested most of the recommended settings until the popups disappeared. However, after a month or so, I'm beginning to see the popups again.

Any suggestions from Mozilla or others that run into this issue?

First, I am disabled

When I goto to YT Homepage it will play all the sounds of the downloaded video's when I hover with the mouse.

But I want to hear the sound of that video AFTER I selected that Video or clicked on the title.

Thx!

Why aren't pull-down menus, behaving consistently, on Firefox on an M1-Max Mac on macOS Sonoma ?

The pulldown-menus don't persist, long-enough to click-upon a selection .

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in before I have a chance to change the setting to "Tab Order". Can anyone help me? I'd like to upgrade to 124 if I can do so safely!

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

I've tried going into Full Screen mode three different ways:

• Clicking the green MacOS button in the upper left of the window
• In the Firefox menu in the upper right, to the right of the Zoom choice I click the full screen icon
• Pressing Command+Shift+F

But whatever way I do it, I still see the tab bar, address bar, and bookmarks toolbar rather than a true full screen. Not sure what I'm doing wrong.

I've got an M2 MacAir running the latest version of Sonoma. Within the last week, the battery power has fallen off a cliff. It barely runs for a couple of hours and recharging takes nearly half a day. I'm not running anything unusual just social media & YT videos. This seems to have coincided with the latest Firefox update. I was wondering if this might be contributing to it or if this is a common problem since Sonoma & FF updates?

Anyone any ideas?

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have this issue on Safari, or on Firefox when I open a private browsing window. It is something to do with Firefox, but I don't want to have to open a private window every time I go to my store. Is there a solution? This has only been happening for the last few days. Thanks

After years of accessing www.youtube.com with Firefox with no problem, the website is no longer accessible as of yesterday. When I point my browser to that URL, I get a screen with greyed out video previews, greyed out titles, greyed out account access and a search window that does not do anything. I can access YouTube just fine with Safari. I've cleared my cache. Please advise.

Jim

How can I get access to my own site again? I have been able to access joycefitch.com for years but today I can no longer access it from Firefox.