Firefox Support Forum

Hi there,

About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've googled a ton and tried all the things I can find to try, but nothing is working. I am by no means a tech person and so I'm out of ideas and need some help. I know I can use Safari, but I really hate using it and prefer Firefox. Any ideas on what to do? I am using a MacBook Pro - Sonoma 14.4.1

Thank you so much! Jocelyn Pascall

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in before I have a chance to change the setting to "Tab Order". Can anyone help me? I'd like to upgrade to 124 if I can do so safely!

First, I am disabled

When I goto to YT Homepage it will play all the sounds of the downloaded video's when I hover with the mouse.

But I want to hear the sound of that video AFTER I selected that Video or clicked on the title.

Thx!

In all instances, when I click on a link to view a document on a website, rather than simply pop up to view, the document is downloaded and I am required to save it to my computer. Something in the Firefox settings is preventing the pop-up view from occurring. Not certain where to reset in order to correct this. Please advise

I've tried going into Full Screen mode three different ways:

• Clicking the green MacOS button in the upper left of the window
• In the Firefox menu in the upper right, to the right of the Zoom choice I click the full screen icon
• Pressing Command+Shift+F

But whatever way I do it, I still see the tab bar, address bar, and bookmarks toolbar rather than a true full screen. Not sure what I'm doing wrong.

I sent an email to the support email given for this add-on but didn't get a response, so maybe others can help:

I'm using the 'Simple Tab Groups' add-on on my Mac computer and am happy with it but I have one question. When I click on a web link in an email (I use the native Apple Mail), it of course takes me to my default browser which is Firefox, and then within Firefox to the simple tab group that I had open in Firefox before clicking the link. Logically I guess that's reasonable behavior but typically that's not necessarily what I want; I'd rather it open the web page in my 'main' tab group.

Is there a configuration option to say: "When clicking on a web link in an email, open to this xxxxxx default tab group"?

Once updated Firefox all old tabs didn't open ( and it was not possible to restore them anymore). So I'd like to restore all old tabs of yesterday session. Really important for my work. Looking forward to hearing from you asap. Regards, Orlando.

Firefox just stops responding when trying to load a web page. The only way to get it back working is to reboot the computer. I have tried quitting the application but when I try to restart it it doesn't respond and I end up having to force quit and reboot the computer and then it will work fine. MacBook Pro (15" 2017) MacOS13.6.6 Firefox 125.01

Any idea what's going on?

I have a tracking app on macOS Monterey that is following me around

On Firefox settings I came cross some locations where I see Google Chrome like on page info about:home or Application Basics: Google Location Service Key and Google Safe browning Key. Also, on a link called Survey where there is Google forms to fill out. I don't use Google Chrome because of the issues Google Chrome creates when I go on my the websites. Why are these Google things in Firefox and is there a way to remove them?

Mahubti

1) Firefox advertised free apps when you signed up for vpn. However, when I signed up for vpn, I didn't get any apps. Did I do something wrong? Why didn't I get the free apps? 2) I don't seem to be able to add the VPN two other computers. It seems to want to sell me (Again) the VPN. I don't want to buy it again, just add my existing VPN to other computers. 3) I have some Macs that run Parallel's. Do I need to add Firefox VPN do the Windows that is running on Mac. Or, does my Mac Firefox VPN somehow protect the windows without adding a separate VPN on windows?

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

I am told to disable pop-up blockers in order to have a payment verified. I do not know what pop-up blockers are, I do not know where they are. When I go to Settings and search for pop-up blockers, I am told "Sorry! There are no results in Settings for "pop-up blockers"; and instructed to visit Firefox Support. I have been sent on this circular quest three times now. Please help me.