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  • Archived

Frequent (2 and 3 times per day) crashes,, 37 Firefox process? And it makes zero difference if I go to Performance and check or uncheck boxes and NEVER is there an option presented to limit the processes/

Crashes freeze ups Tired of them all day every day. Cache fills up and computer shuts down. 24 Firefox processes ,,, 37 Firefox processes and every one of them is st… (read more)

Crashes freeze ups Tired of them all day every day. Cache fills up and computer shuts down. 24 Firefox processes ,,, 37 Firefox processes and every one of them is storing history and cookies till the system stops.. Performance section? Worthless. Does not matter what is checked or unchecked,, and NEVER has there appeared a box to choose a limit of 6 or 8 processes.. WTF

Asked by Deanalfred 1 year ago

Last reply by Terry 1 year ago

  • Archived

Phone Number Reformatting in Autofill

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accep… (read more)

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accept phone numbers with the prefix as valid. When will this be fixed?

Asked by js-3410 1 year ago

Last reply by VICKIANDWESS 1 year ago

  • Archived

2 step verification can not turn off

2 step verification can not turn off I have been working on this problem for days read help files you tube video asked our administrator 2 step is turned off for the who… (read more)

2 step verification can not turn off I have been working on this problem for days read help files you tube video asked our administrator 2 step is turned off for the whole company. It is affecting only one of my 4 computers. The setup will not show a button to turn it on or off and no pop up ever. Firefox and Chrome same problem.

Asked by mcollins2 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Feedback to Firefox team & WARNING to its users

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When chec… (read more)

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When checked, upon startup, it will restore one window, its tabs, & maybe its sessions (?), and it will send all the other Windows & their tabs to the bit bucket.

Users: KNOW & HEED this warning! Team: Please take what you've already done for that window and merely do it also for the rest of them? In the mean time, please change the wording to something like "Open one of the windows and its tabs". Ideally, identify which window has been chosen for this.

Thanks, and be well.

Asked by Bill Crews 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Kroger.com says I have ad blockers or pop ups - don't think I do

I use this site every week to purchase groceries for multiple people. Suddenly this week, I am disallowed from entering the site because of ad blockers or pop ups. I ha… (read more)

I use this site every week to purchase groceries for multiple people. Suddenly this week, I am disallowed from entering the site because of ad blockers or pop ups.

I have gone into Mozilla settings and included the Kroger address and an exception. I have cleared the cache. I have rebooted several times. Using Windows 11 laptop. I do not have any other browsers installed. I used AVG Security and Norton VPN, but nothing has changed since I last used Kroger.com.

Any ideas would be greatly appreciated.

Asked by Melissa 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Right-Click Select All disappeared in later versions of Firefox

I've been using Firefox 78ESR for Mac for quite some time, but finally decided to upgrade to stable release Firefox 99. What I discovered is that when I'm on a webpage an… (read more)

I've been using Firefox 78ESR for Mac for quite some time, but finally decided to upgrade to stable release Firefox 99. What I discovered is that when I'm on a webpage and right-click and click on "select all" to copy all of the text, the text does not get copied. I have found this on websites and especially in blogger. I'm wondering if there's some setting I'm not aware of, or if Mozilla just completely did away with that ability.

Asked by soofeenee2 1 year ago

Last reply by Terry 1 year ago

  • Archived

Sound and videos are stuttering when clicking other stuff.

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or a… (read more)

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or another one causes a small interruption in the sound/video. Clicking a lot of times results in sound and video stuttering. I does not appear when i just click another link.

I already tried updating firefox, reinstall firefox, even downgrading firefox. This problem only appears in firefox and only on this device. I would be very thankfull for some advices, because this is really annoying.

Asked by doering71 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Not Able to Upload

I have tried to upload files in several websites and the "upload" button isn't working. I tried in Safari and I'm not having this issue. It's an issue keeping me from wor… (read more)

I have tried to upload files in several websites and the "upload" button isn't working. I tried in Safari and I'm not having this issue. It's an issue keeping me from working. Does anyone know how to fix it?

Asked by drlinmorel 1 year ago

Last reply by tedmunter 1 year ago

  • Archived

-private-window Argument Not Working

macOS. Firefox is running. I enter: open -a Firefox --args -private-window "https://apple.com" (in Terminal or Automator) which I believe should open apple.com in a new p… (read more)

macOS. Firefox is running. I enter: open -a Firefox --args -private-window "https://apple.com" (in Terminal or Automator) which I believe should open apple.com in a new private window, but although the focus change to the already open Firefox window, a new private window does not open. It does work (apple.com opens in a new private window) if Firefox is not already running, but I thought the -private-window argument is supposed to open a new private window whether Firefox is already running or not. What have I got wrong?

Asked by Jim 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

email switching makes me nervous

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I coul… (read more)

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I could loose all my information if I change my email but that's exactly what I need to do. I currently use gmail and have switched to Outlook. Two questions, how do I change to Outlook without loosing bookmarks, etc. and can I import my gmail accounts into Outlook. Thank you in advance. PS, I created a Recovery Key

Asked by Carlos 2 years ago

Last reply by James 2 years ago

  • Archived

access denied

I type ralphs.com in the search and enter. Nothing happens until I refresh. It goes to the web site. When I try to sign in it says, "You don't have permission to access r… (read more)

I type ralphs.com in the search and enter. Nothing happens until I refresh. It goes to the web site. When I try to sign in it says, "You don't have permission to access ralphs.com/signin on this server". I don't have a problem with any other web site. I don't have a problem signing in using Firefox on my notebook or my laptop. I don't have a problem signing in with Edge on this desktop computer. Sometimes it also tells me access denied for ralphs.com. I assume it is a problem where Ralphs web site is blocking me on this computer but then again, it is only when using Firefox. I have contacted Krogers customer service and have received no help. I cleared everything. I tried the "ipconfig/flushdns"? Nothing works?

Asked by geobykt 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Chromecast

Any way to cast to chromecast with firefox? It's annoying that I have to use Chrome or Edge to cast youtube to my TV. Or use my phone. But it's charging atm. So very an… (read more)

Any way to cast to chromecast with firefox?

It's annoying that I have to use Chrome or Edge to cast youtube to my TV.

Or use my phone. But it's charging atm. So very annoying my favorite browser can't do this simple thing. But all the other browsers can.

Asked by Kai André Stensson 2 years ago

Last reply by one.nine.four.four 1 year ago

  • Archived

Unable to access the WEB Manager of my ARRIS SGB6782-AC Wireless Cable Modem Gateway (Error code: SSL_ERROR_UNSUPPORTED_VERSION

I need a FireFox feature that allows me to access the typical Cable Modem Gateway Web Manager addresses (192.168.0.1, 192.168.100.1, etc.) even when they have no security… (read more)

I need a FireFox feature that allows me to access the typical Cable Modem Gateway Web Manager addresses (192.168.0.1, 192.168.100.1, etc.) even when they have no security certificate.

I have been using a Arris SURFboard SBG6782-AC Wireless Cable Modem Gateway (purchased at TARGET) for over five years without significant issues. About three weeks ago my MoCA network began having issues. I tried to login to the WEB Manager of the Gateway at (192.168.0.1) using FireFox. I got the following FireFox Msg:

Secure Connection Failed

An error occurred during a connection to 192.168.0.1. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

I finally used an old version of "Internet Explorer" which allowed me to bypass the security warning and connect via a direct ethernet port of the gateway. Evidently someone (Spectrum claims they didn't) downloaded a different firmware version into my Gateway. (D30GW-EAGLE-1.5.4.0-GA-10-NOSH) i.e. not the factory original version. The WEB Manager interface is different, password requirements are enhanced, the MoCA feature can't be enabled, and it seems Arris no longer provides a security certificate for the 192.168.0.1 Gateway address.

Considering the complete lack of cooperation of Spectrum and Arris, I think it is unlikely that I will ever be able to recover the factory original firmware; So... How about adding an "exception" feature to FireFox settings to allow me to at least access my "unsecure" Gateway. I really don't want to go back to using IE. By the way, I wrote this on a WIN 8.1 HP laptop. My main machine is a Dell XPS8300 running WIN 10.

Thanks, Robert R. Hurley

Asked by robert_hurley 2 years ago

Last reply by numalb25 1 year ago

  • Archived

I can't access MediaFire

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email… (read more)

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email official support? I don't like asking on the forums since I want a legit agent ;p

Asked by jillv46 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

PDF Open settings - can we check them on a web page?

Is there a way to check the settings on a page in firefox so we can inform our users if their PDF settings are changed? We have set the PDF option to 'always ask' - but … (read more)

Is there a way to check the settings on a page in firefox so we can inform our users if their PDF settings are changed?

We have set the PDF option to 'always ask' - but this (as everyone knows) keeps changing. Multiple posts outline that they change when a new version is installed.

When this happens, and a PDF is downloaded instead of being prompted with the pop-up, our users call requesting support. this would be nice if we had a couple users, but when you have hundreds, it causes support issues.

If there were a way to check the setting on the page, and inform the user that the setting is not correct, it would be helpful.

Does anyone know if this is possible?

Thanks,

E.

Asked by earl18 2 years ago

Last reply by Terry 2 years ago

  • Archived

Website malfunction

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying … (read more)

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying for the 'Notepad' not the 'Calendar'. If I try for the 'Calendar' I initially get the small right-sidebar version fine but if I ask for the full page version I get the error message again. This does not happen if I access Yahoo through Chrome-browser. I have repeatedly done the download to no avail. (I have version 99.0.1). I am attaching a screenshot of the error message. Thanks for any help. No rush.

Asked by davidNwillems 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How to display different windows beside each other not on top of each other at bottom task bar but with Windows 10

I have the same problem as this person: https://support.mozilla.org/en-US/questions/1011006 but I have a windows 10 and the solution does not show up in the Taskbar sett… (read more)

I have the same problem as this person: https://support.mozilla.org/en-US/questions/1011006

but I have a windows 10 and the solution does not show up in the Taskbar settings. Is there an updated version for this? Here is the OPs original question.

"When I open a new Firefox window, it stacks it on top of all the others in the task bar at the bottom. I would like them to be BESIDE each other. It used to do that. Now I have to hover over the ONLY Firefox item on the bottom task bar and read the list to find the one I want to go to. This is a waste of time and tedious.

How can I change this?"

Asked by Mammmmamiaaaa 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

New update

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help th… (read more)

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help the situation

Asked by colin58 2 years ago

Last reply by cor-el 2 years ago