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  • Archived

Still windup with Yahoo search website when search on Firefox.

After setting Firefox as the default browser, every time I search on address, it opens Yahoo website instead of staying with Firefox. What else can I do to stop this from… (read more)

After setting Firefox as the default browser, every time I search on address, it opens Yahoo website instead of staying with Firefox. What else can I do to stop this from happening?

Thanks,

Alex

Asked by Alex Bahoor 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

addon badge is missing from tool bar

My "iamtranslator" addon/extension badge is missing from my tool bar. It is listed as "enabled". Where did it go? I tried dis-abling it, rebooting, enabling it, rebooti… (read more)

My "iamtranslator" addon/extension badge is missing from my tool bar. It is listed as "enabled". Where did it go? I tried dis-abling it, rebooting, enabling it, rebooting. Nothing worked.

Asked by aniawa 10 months ago

Last reply by cor-el 10 months ago

  • Archived

The dutch support page is useless

This page doesn't help https://support.mozilla.org/nl/kb/ondersteuning-van-de-gemeenschap-verkrijgen?exit_aaq=1 Could someone from this amazing community go in and upda… (read more)

This page doesn't help https://support.mozilla.org/nl/kb/ondersteuning-van-de-gemeenschap-verkrijgen?exit_aaq=1

Could someone from this amazing community go in and update it?

Asked by johannes 10 months ago

Last reply by Kiki 2 months ago

  • Archived

Firefox Relay

How do I uninstall Firefox Relay? I don't know how it works and I am now not receiving emails. I would like to completely uninstall it and try againg to properly config… (read more)

How do I uninstall Firefox Relay? I don't know how it works and I am now not receiving emails. I would like to completely uninstall it and try againg to properly configure it so it does not block my emails.

Asked by Len iPhone 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Firefox Account location issue

The info below indicates that my location is Ashburn, VA. That is incorrect. My location is Hockessin, DE. How do I change/update that info? I believe this is causing … (read more)

The info below indicates that my location is Ashburn, VA. That is incorrect. My location is Hockessin, DE. How do I change/update that info? I believe this is causing my browser to think I'm sitting in Virginia for purposes of default location for "find xxx near me" type requests. My email is [email removed from public]

Your Firefox account was used to sign in Firefox on Windows 10 Ashburn, VA, United States (estimated) IP address: 44.192.120.200 Saturday, Jul 1, 2023 1:12:26 PM (EDT)

Asked by rwa757 10 months ago

Last reply by Dropa 10 months ago

  • Archived

primary password does not work. cannot open email

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone cal… (read more)

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone call or email to [edited from public] @frontier.com

Asked by snlryon 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Navigation - Multiple Tabs

Firefox continues to add a new tab during navigation on a website. Every selection adds a new tab rather than staying within the original tab. Trying to sign out from a… (read more)

Firefox continues to add a new tab during navigation on a website. Every selection adds a new tab rather than staying within the original tab. Trying to sign out from a website is problematic because a new tab is added which is blank and the original remains signed in. How can this be changed?

Asked by harms23.6 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

Firefox account email addresses

I want to change my Firefox account primary email address from @xxxxx.net to @yyyyy.com. When I enter @yyyy.com as the secondary email address in the page https://… (read more)

I want to change my Firefox account primary email address from


@xxxxx.net

to


@yyyyy.com.

When I enter @yyyy.com as the secondary email address in the page https://accounts.firefox.com/settings/emails the red notice "Account already exists" pops up.

How can I ensure that the yyyyy.com email address is used as the primary email address and the xxxxx.net address becomes the secondary address?

Thank you

Asked by rjofca 10 months ago

Last reply by Terry 10 months ago

  • Archived

size of top of page in FF

I can change the size of everything that comes up below the top of FF page but can find no way to increase the size of what is at the top - in my case, the top the lines.… (read more)

I can change the size of everything that comes up below the top of FF page but can find no way to increase the size of what is at the top - in my case, the top the lines. My eyesight isn't what it use to be/

Asked by jim 10 months ago

Last reply by Terry 10 months ago

  • Archived

Cannot import saved bookmark file from Win 8.1 to Win 11

Followed all the "how to" but it does not work . The section of old backup file "BOOK MARK Toolbar" and "other Bookmarks does not load with "import: or "select file says … (read more)

Followed all the "how to" but it does not work . The section of old backup file "BOOK MARK Toolbar" and "other Bookmarks does not load with "import: or "select file says invalid file.

Asked by dvanpernis 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Dark Mode: Total fail? (see text)

Greetings: I want to have Dark Mode on everything. Thus also, yes, Firefox. This site, for instance, is "Light Mode", which is addressed by someone else. The response w… (read more)

Greetings:

I want to have Dark Mode on everything. Thus also, yes, Firefox.

This site, for instance, is "Light Mode", which is addressed by someone else. The response was: "Hi Dennis, this support site does not have a dark mode. Sorry. Add-ons are not allowed to inject scripts into certain Mozilla sites because this would give them elevated privileges to access certain internal information hidden from normal websites and add-ons. So let's focus on other sites, since I assume you don't really use this one very often."

This support has no dark mode? UNFORGIVABLE! I mean, seriously: You offer in Firefox a "Dark Mode" which hardly works, seeing most websites coming up "Light Mode". Then NOT allowing a script which would make this side become Dark Mode, is not unforgivable ... it is downright wrong! I mean, why am I not allowed to see this site in Dark Mode, as this bright white is hurting my sight? This is darn user unfriendly, and breaches our customisation rights.

It is not that we turn it into an illegal style, like some porn style for instance. We just want it DARK. How wrong can that be?

More, what is the logic in offering it, but then to deprive us in this by you (Mozilla, not the users) revoking Dark Mode TOTALLY. EITHER you (Mozilla) gives us Dark Mode, and TOTALLY, EVERYWHERE, or remove it. Since this dualistic mindset, having severe Asperger's and ADHD, is something in which my brain conflicts. It is either All, or nothing. Not this half baked cookie you give us. Contradictions are a bad thing for us, we need clarity, and this ... just ain't clear. Is it yes or no? Can't be both.

Please make up your mind?


To the users responding, I thank you for the help you offer. Sadly, you often encounter issues that are not in your control, such as this one. Maybe we all should make a stand together, and ask Mozilla to het their heads out of the sand, for a second, to address the issues you users can't fix? Merely thinking out loud.

Is there a way to ENFORCE Dark Mode as setting to all websites, please? Tried several addons, but those all were equally half baked (not really, the damn website owners refuse the option of Dark Mode, for whatever reason, and like here, this light-blasting menace of a site which gives me a spectacular migraine, block addons from functioning. It had come so far, we are not even masters any more of our own damn health!!!

So, if you have a good alternative (I tried Dark Reader, Dark Mode, BlackOut and a few others, none truly seem to black all sites out ...)?

Thank you. Ben

Asked by dtm_samurai@hotmail.com 10 months ago

Last reply by Terry 10 months ago

  • Archived

How to stop annoying message

I am running Windows 7 (and will not downgrade to one of the newer versions). Firefox has stopped supporting Windows 7 with version 115, which I am currently running. How… (read more)

I am running Windows 7 (and will not downgrade to one of the newer versions). Firefox has stopped supporting Windows 7 with version 115, which I am currently running. However, I get a pop-up message each time I launch Firefox asking if I want to download the latest version (which cannot be installed).

Is there some way to stop this annoying message from appearing?

Call me old-fashioned, but I miss Netscape...

Asked by groston 9 months ago

Last reply by James 9 months ago

  • Archived

phone confirmation

Hi Mozilla/Firefox, I've just started using Firefox with DuckDuckGo because I loathed, hated and despised Bing on Microsoft. So far, everything is great. But, (there's al… (read more)

Hi Mozilla/Firefox, I've just started using Firefox with DuckDuckGo because I loathed, hated and despised Bing on Microsoft. So far, everything is great. But, (there's always a but, isn't there?) when I used to sign on to my internet banking or any financial website, I used to get a text from the institution to a designated phone number held on their database giving me a six-digit code that I input to confirm that i was the person logging on to the account. Sadly, this extra bit of security does not happen any more. Is there a facility on the Firefox settings that I need to switch on for this to happen again, or do I need to revert back to Microsoft for my financial websites? Many thanks for your help. Peter W. Morris

Asked by domobwl55 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Can't import bookmarks from Chrome into Firefox. Chrome bookmarks do not show as available

I followed the steps to import bookmarks from Chrome into Firefox but when I choose my dominant Chrome account the Chrome bookmarks did not show up in the "import all ava… (read more)

I followed the steps to import bookmarks from Chrome into Firefox but when I choose my dominant Chrome account the Chrome bookmarks did not show up in the "import all available data". (Weirdly Bookmarks from other Chrome accounts I have did show up).

How can I get the Chrome bookmarks to be available for import?

Asked by olasmith3 10 months ago

Last reply by Terry 10 months ago

  • Archived

Primary password

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everyw… (read more)

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everywhere, not just on sites needing passwords, and now I'm getting notification of my firefox account being blocked (although when I entered the password I seemed to get in ok). I'm in the process of moving house (probably the stress caused my password amnesia!), and can't cope with not being able to get stored passwords. I understand all will be deleted if I cancel the primary password. Is there no way round this? I know it's my fault but please can you help? Diane Jones

Asked by Diane Jones 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Daily Mail Sports page popup?

Hi, The DM has an annoying popup that only appears on the sports page ( which is basically the only page I actually read, the rest of the comic I just skim ). I've search… (read more)

Hi, The DM has an annoying popup that only appears on the sports page ( which is basically the only page I actually read, the rest of the comic I just skim ). I've searched the web for a solution but to no avail, hence my asking here. I have the popup blocker ticked, but this annoyance just keeps on.

cheers,

Eddie

Asked by keteddie 10 months ago

Last reply by zeroknight 9 months ago

  • Archived

Firefox crashes after selecting a file to send - STATUS_CALLBACK_RETURNED_LANG

Hi. I'm trying to send a file for upload but I once I select the file, Firefox simply crashes. I've tried running in "Troubleshooting mode". Go to my website I want to se… (read more)

Hi. I'm trying to send a file for upload but I once I select the file, Firefox simply crashes. I've tried running in "Troubleshooting mode". Go to my website I want to send a file on, click "browse", choose file and... crash to desktop.

Checking the about:crashes page and uploading the crash (that works...) gives the error: STATUS_CALLBACK_RETURNED_LANG

I had issues with Firefox and Mapped Networked Drives in Windows before. So, I thought... save my stuff (no issues...) then reboot windows. Rebooting seems to fix a lot of stuff after all. But not here.

I reconnected my 3 drives (to the same NAS), opened Firefox, which takes a while to show a single page, go to sendspace.com and choose a file to upload from my NAS. Crash.

I disconnect my drives (all 3 of them), try send a file and... succesfully queued for upload.

What the heck? 99.5% of my files are on my NAS!

Here are the status reports to all the crash reports I sent to Mozilla: https://crash-stats.mozilla.org/report/index/f90da30b-a25e-46ef-b4f3-c62830230702 https://crash-stats.mozilla.org/report/index/89bd85e9-0136-463e-b215-50eac0230702 https://crash-stats.mozilla.org/report/index/f568fda8-95e1-47a8-9605-c92b00230702 https://crash-stats.mozilla.org/report/index/770ec31d-9c2f-4140-be5b-03d270230702 https://crash-stats.mozilla.org/report/index/929b552f-f0f6-4277-892b-7d8fd0230702 https://crash-stats.mozilla.org/report/index/05b5b342-2cbe-4f64-a746-4e8400230702 https://crash-stats.mozilla.org/report/index/b3f60991-3f92-49a4-8812-2c9d00230702 https://crash-stats.mozilla.org/report/index/6eae55d5-a4ae-419d-b97a-55a5d0230702 https://crash-stats.mozilla.org/report/index/783ca68e-be22-4893-a55e-070e60230702

A reminder: Troubleshooting mode does NOT fix my issues.

AMD Ryzen 5900X Gigabyte X570 Aorus Master 64GB of DDR4 @ 3600 CL16 2TB Sabrent Rocket 4 Plus Asus XG-C100C 10Gbit Synology DS1821+ (4×10TB with 1 redundancy drive)

Asked by Wolf-of-Spirit 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

Right-click triggers Left-click action.

In my Windows 10 environment Firefox has been working pretty flawlessly forever (well, months anyway). But for several weeks now, periodically when I right-click on a lin… (read more)

In my Windows 10 environment Firefox has been working pretty flawlessly forever (well, months anyway). But for several weeks now, periodically when I right-click on a link (context menu click, I have my mouse configured for the left hand) Firefox does the Left-click action. For awhile I thought it was just me, but it's happening too often to be that.

Does anyone know why this is occurring and if it is a know issue? And more importantly, how to fix it.

BTW, there is a similar post from 12/2022:

Right Click triggers Left Click also

Asked by Doctor Bashir 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

Firefox Monitor

I am attempting to delete a few of the email addresses in "Monitor". Alas, after trying to click the trashcan icon, as well as erase/delete the actual email addresses in … (read more)

I am attempting to delete a few of the email addresses in "Monitor". Alas, after trying to click the trashcan icon, as well as erase/delete the actual email addresses in the Firefox Password Manager, also I have deleted the actual email accounts from the "respective" email services. *At least said "respective" email service have told me my accounts were...No Longer.?

At anyrate, I don't necessarily have any new email addresses to add, I simply do not use the ones I'm trying to delete. So, if anyone has any ideas, they would be received with much appreciation. Thanks all at the Moz:lla Support team and anyone else I've surely forgotten to mention, Aa-Ron

P.S. Thank you for the "Helpful Tip" at the bottom, however, I can think of nothing else. Although, my lack of computer literacy and below Pr-School level I.T. skills means there's a more than very high chance I've done something or other wrong. Ha! Thank you all, Aa-Ron

Asked by Aa-Ron 10 months ago

Last reply by James 10 months ago