Firefox Support Forum

Etrade website, and that website only, loads normally but then freezes. Other sites are fine and Etrade works fine with Edge. Windows 11 latest update. I've tried clearing cache and cookies to no avail.

Hello,

I'm running Firefox 113.0.1 on windows 11 22H2. Every time I want to stream HBOMAX or sometimes any other streaming service. I get a error. I'll attached a screenshot of the error code. Can you please help?

FireFox continues to provide no easy solution to the ever decreasing font size in menus and toolbars. This is an accessibility issue and FireFox fails. Yes, I can increase text font size of displayed webpages, but this doesn't address the more profound issue of font size in the browser itself (menu and toolbar text). This has been a known issue for years. The only solution offered is writing code, which is no solution at all.

Hi,

I've had an issue for a long time where certain websites just won't work properly on Firefox. This issue seems to be specific to this particular configuration of Firefox I have, as the problem doesn't occur on my other MacBook, nor on other browsers, and this problem persists even through upgrading this MacBook from an Intel-based processor to Apple silicon. I've exhausted all of the troubleshooting methods suggested by Mozilla here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems. My last hope is that it has something to do with Firefox's browser internals, though I'm not tech-savvy enough to understand what may or may not be working correctly with said internals.

As a few examples of what I mean when I write that certain websites won't "work properly," a reading on Coursera seems to have a scrollbar that can scroll indefinitely without ever actually scrolling the page down for me to read additional text from the article. Certain websites will fail to display certain videos or interactive media. And certain other websites will fail to display anything at all. (I wish I could be more specific in describing these "certain websites," but I can't recall what they are at the moment.)

Let me know if you need any additional information to help diagnose this issue.

I greatly appreciate any time and effort that you may spend trying to help me with this issue!

See the Question details for the Troubleshooting information.

(removed troubleshooting information as this is also present in the system details - c)

My firefox is presenting some malfunction on many features that are not working as they should. I tried to updated to it the last version to solve. It did not work. So I tried to restore it. which should work as I dont think its problems has to do with cookies or saved personal info. It did not work as well. So here some of the problems:

1- My firefox's home page is suppose to show my most visted sites. But it shows only empty/blank space. (image ) 2- I cant add any extension to my toolbar. They simply dont appear when I try to edit it. 3- I cant remove/edit any favorites (changes are not applied). 4- Some extension are just not working. for no reason. Betterttv for example. (Tried to reinstall, reset permission. ). they were working normally before. 5- autofill are not working. Does not show the options.

All this does not make any sense to me. As I've tried to solve restoring the firefox. Only cookies, passwords and personal info should have being kept and I dont think they are the cause of all this. I dont wanna to fully clean reinstall it as there are many logins, passwords and other info saved that I dont even remember. In additon it does not make any sense to me at all.

Since yesterday on Facebook I can't see the time a post was written like I always had and like it happensa for example on Chrome, does this is happening to others?

The last update 113.0.1 was when I really noticed it being slow. None of the current suggestions have any effect. I have restarted several times, cleared cookies and history, flushed dns and have gone through all settings. Privacy is set at "standard" and not using a VPN and have turned off add blockers with no effect either. I have to check, but I don't think I have any add-ons except for color on home page.

If I do a speed test, ping is kinda slow, download is half what it should be at times, and every test shows ZERO upload all using several sites to test from . The only thing not done is shutting down av which I won't do. Anyone else seeing this issue? Any other suggestions than the go-to stuff here? Windows 10

I am on a Apple Silicon MacMini M1 ARM running the latest Mac OS of Ventura. why does Firefox think I am on an Intel machine under Mac OSx 10.15 when I am on Mac OS Ventura? I assume that Mozilla does not have a ARM version or is this a configuration issue? Or is there a different issue at play here?

Hello guys, so my Computer crashed and was stuck in a bootloop and I needed to hard reset it. Now my Firefox passwords,bookmarks etc are gone. How can I recover them, they are very important?

I have just got a new laptop which I am setting up. I want to sync Firefox accounts. The main email for Firefox was deleted by BT when I moved to BT residential from Business (I had no choice) I have ended up with a new account because of this and can't sync my computers as the older one has the old non existent email and the new one has the new email! Any suggestions?

Have version 113.0.1 (64 bit) on Win 10

After an update from mozilla my credit union statements would not open or save. They do open on MIcrosoft Edge. There are other sites that open pdfs correctly with Firefox. The Credit Union IT said The government is requiring them to be more secure and they recommend I change browsers which I do not want to. There is no apparent error code or message. Just searching for a solution.

I sign into Xfinity email using this: https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX I get a jumble of data but only one of four mailboxes. Microsoft Edge shows ok. Xfinity installed a new mail process from a company called OX.IO Thanks for your help

Hello,

Since some days I can't upload or download anything using Firefox. Right-click on an image and click "download" - nothing happens. Right-click on a web page and click "Save Page as" - nothing happens. Try to upload a file to DropBox or Google Drive - no popup appears, no error message, no response whatsoever. Opening the downloads list in the browser and trying to open the folders where I had previously downloaded things (when downloading was still working) also has no effect - the folder does not open on the desktop.

So apparently the problem is some kind of broken interaction between Firefox and Ubuntu (Nautilus?)

Downloading and uploading works normally with wget and Chromium.

Steps already tried: - Resetting all browser data - Refreshing the browser - Activating troubleshooting mode

Firefox: 113.0.1 Snap canonical-002 1.0 Ubuntu 22.04.2 LTS

Firefox (113.0.1 (64-bit), Mozilla Firefox Snap for Ubuntu) won't open files in a filesystem other than the filesystem on which my home directory resides. I have a second filesystem mounted at /970 but trying to open any file whose URL starts with file:///970 elicits a "File not found" error message, e.g. "Firefox can’t find the file at /970/stuff.jpg". Setting security.sandbox.content.level to a lower number (I've tried 0, 1, and 2) does not fix the problem. I didn't have this problem with earlier versions of Firefox; it started after I upgraded to Ubuntu 22.04.2 LTS (x86_64)which got me a newer Firefox as well. Chrome continues to open files in /970 with no difficulty.

mount information for / (which includes my home directory) and /970: /dev/nvme0n1p2 on / type ext4 (rw,relatime,errors=remount-ro,stripe=32) /dev/nvme1n1p3 on /970 type ext4 (rw,nosuid,nodev,relatime,x-gvfs-show)

Each and every time you install an upgrade on Firefox, your profile vanishes. So I questioned on how to save my profile and I found a nasty solution where you have to close Firefox because of a stupid empty file named parent.lock which happen to be empty on the 2 cases I checked. I did not sniff in the restore constraints yet... What a mess ! Looking at the frequency the Firefox's upgrade arrives, it would be advisable to automatically preserve the user's parameters. Alternately it would be a good thing to have a save/restore function for Firefox's parameter.