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  • Archived

Firefox does not play videos for francetvinfo.fr although other browsers do

I cannot play videos for francetvinfo.fr on Firefox on WIndows 10 although I can on other browsers and on Firefox app on my Android tablet … (read more)

I cannot play videos for francetvinfo.fr on Firefox on WIndows 10 although I can on other browsers and on Firefox app on my Android tablet

Asked by oconnormj137 1 year ago

Last reply by cor-el 1 year ago

  • Archived

some youtube videos are not playing

Some videos on Youtube are loading endlessly, I know the problem is with Mozilla because others explorers play the same videos at once, without any problem. I've alread… (read more)

Some videos on Youtube are loading endlessly, I know the problem is with Mozilla because others explorers play the same videos at once, without any problem.

I've already cleaned the cookies and updated Mozilla to the last version as some might recommend it to do, however problem persists. Any idea of what could be the problem?

(I use Pocket tube from a while ago, but I am starting to think it might be that the problem even though this is a recent problem)

Asked by pokechristo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Media Feature Pack is installed but not used by firefox

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on … (read more)

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on that and can play e.g. Twitch streams etc. appropriately, while Firefox still shows the `this video is unavailable or not supported in this browser` error message.

Asked by spma1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to get online on Firefox

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help i… (read more)

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help improve their product and I also accepted a Bing addition to Firefox which I later removed.

I just want it to work again, but I don't know what to change or what to do.

Asked by robeauchamp 1 year ago

Last reply by RachelGomez161999 1 year ago

  • Archived

How do I enable "Never check for updates"? I can't find that choice. Mac

Wasted a whole bunch of time when Firefox decided to install an update (I had previously downloaded) automatically. I did not touch my machine. A dialog came up and befor… (read more)

Wasted a whole bunch of time when Firefox decided to install an update (I had previously downloaded) automatically. I did not touch my machine. A dialog came up and before I could read it and choose to cancel, the installation began. Took at least 16 minutes. I had checked "check for updates but let me choose to install", but it didn't give me a chance to decline. According to the web, the suggestion is choose "Never check for updates", but that choice is not there. I don't want ANY kind of auto update or auto install. Please don't suggest I program anything, thanks.

Asked by larryfj2 1 year ago

Last reply by TechHorse 1 year ago

  • Archived

One-time use codes not working for login

I cannot login to my account (had to open a new one to even post this post..). I do not have my authenticator app since my phone broke. I do have the "One-time use codes… (read more)

I cannot login to my account (had to open a new one to even post this post..).

I do not have my authenticator app since my phone broke. I do have the "One-time use codes" which I saved. But, alas, how to make them work?

For some reason I was not presented with the "step 2"-code when I reset my authenticator the last time...

I will now be rude: Should I just give up on my Firefox account, and thus Firefox, and go straight back to Chrome (which does not have this problem)?

Asked by daniel230 1 year ago

Last reply by cor-el 1 year ago

  • Archived

when firefox will fix the translation with arabic

im tired of firefox alot of times i quit because of awful translation when i sign in to google account it suggest me my email to enter it for me but in the buttom of segu… (read more)

im tired of firefox alot of times i quit because of awful translation when i sign in to google account it suggest me my email to enter it for me but in the buttom of segustion it says from this website (in arabic) wtf email is a website

also i try to change langauage it says search for other lanuages i dont even see any seach buttom there are languages and i select from them and alot and alot more


if someone know when they will work on it please tell me when

Asked by gshinopy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

yahoo email issues

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or d… (read more)

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or down, settings won't come up. It's like all the tabs are not highlighted to click on. I haven't done any updates, nothing changed. It's not Yahoo, works fine in Chrome.

Asked by gjtspiep 1 year ago

Last reply by cggelwicks 1 year ago

  • Archived

e-mail

Getting following when trying to access my e-mail not having the problem on edge but Firefox is my go to browser "Oops! Something went wrong It looks like your browser… (read more)

Getting following when trying to access my e-mail not having the problem on edge but Firefox is my go to browser

"Oops! Something went wrong

It looks like your browser is blocking cookies.

Please change your browser settings to allow cookies when logging into Sky.

If this problem continues, contact customer services.

Error Number: 289"

Asked by rcpinsa 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox software update?

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the… (read more)

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the latest version? Thank you!

Asked by DMCapistran 1 year ago

Last reply by James 1 year ago

  • Archived

Opt-Out

I have been able to Opt-Out of my personal information with Google but, I still have an issue with Firefox. When a search is opened I get the following site with my addr… (read more)

I have been able to Opt-Out of my personal information with Google but, I still have an issue with Firefox.

When a search is opened I get the following site with my address information listed: USA People Search.

I keep getting the run-around with that website.

What can Firefox do to remove that information?

Thank you, Marty

Asked by mbsking 1 year ago

Last reply by Terry 1 year ago

  • Archived

Audio streaming suddenly stopped from this source only - can someone please see if it works?

I've using FF since the beginning. I use it for 99.999% of my browsing. Very recently the audio streaming from a particular site stopped working while all others seem t… (read more)

I've using FF since the beginning. I use it for 99.999% of my browsing. Very recently the audio streaming from a particular site stopped working while all others seem to work. Other browsers appear to play this site just fine. If someone is aware of why this particular site had stopped working or better yet know of a setting I can change to resume function that would be greatly appreciated. The subject site is http://wplr.tunegenie.com/# then try to click on the play button (right arrow). I've searched and searched, tried and tried to no avail. The site owners only advise to use another browser but FF is my favorite and I am able to do literally everything else with it. Suggestions/ideas greatly appreciated. Thanks

Asked by R.Mariotti 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Chat box

Hi: I use a web site and they have a chat box where I can get help . The chat box does not appear in Firefox . it does appear when I use Edge. I have entered the web sit… (read more)

Hi: I use a web site and they have a chat box where I can get help . The chat box does not appear in Firefox . it does appear when I use Edge. I have entered the web site in all the exception places. I just have not idea what's wrong.

Asked by jgiarrus 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Failing to login to my Netspend.com account ?

Hello I am continuing to fail logging in to my Netspend.com account. I am logging in with the correct Username and Password recognized by NetSpend. I have removed the ca… (read more)

Hello

I am continuing to fail logging in to my Netspend.com account. I am logging in with the correct Username and Password recognized by NetSpend. I have removed the cache. I have investigated if cookies relative to this NetSpend address are blocked. None are. NetSpend support shows no error with my account, on their computers. And, they have no control of cookies.

Would you suggest what I can modify to be successful in logging into my account in NetSpend.com from my Desktop computer ?

NetSpend technical support suggested not to SAVE my Password or Username, having Firefox as my operating browser, proposing Firefox will revert to a former password, unseen by me; thereby not allowing me entry into my NetSpend account.

                   Respectfully
                      Michael

Asked by Michael Kevin 1 year ago

Last reply by cor-el 1 year ago